Locked Office XP Validation problems

  • Tuesday, March 06, 2007 11:24 AM
     
     

    I have just ran the WGA when trying to install some components for Office 2007.

    I keep getting a failure for an invalid copy of Office XP.

    When I opened Frontpage 2002, and selected Activate, it then displayed the message that it was already activated!

    I then uninstalled Frontpage (the only app still installed for that version), then completely deleted the Office10 folder, as well as run a registry clean.

    I had Office XP developers edition installed some time ago, the only parts I now have left are the bits related to the developer parts, in particular the Access packager.

    I have versions of Office 2007 and 2003 installed, both pass the WGA.

    All licences are genuine copies.


    I have ran the diagnostic tool:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-VW3P7-YHQQ6-C7RYM
    Windows Product Key Hash: ZcgwvstIxQC+DhtQDO8/GmF+gus=
    Windows Product ID: 76487-OEM-2211906-00100
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: d36edb1b-5bf5-4307-afe0-ffb4f04459a9
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.20.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-513-80004005_B4D0AA8B-530-645_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Opera\opera.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>d36edb1b-5bf5-4307-afe0-ffb4f04459a9</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-C7RYM</PKey><PID>76487-OEM-2211906-00100</PID><PIDType>2</PIDType><SID>S-1-5-21-421675088-2120772583-3935563960</SID><SYSTEM><Manufacturer>eveshamvale</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050412000000.000000+000</Date><SLPBIOS>eveshamvale,eveshamvale,eveshamvale1,eveshamvale1</SLPBIOS></BIOS><HWID>4168390F01844E77</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>evesham.com</name><model>Personal Serial WO01115912</model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>90032EE57C69A30</Val><Hash>EykJ9pUnu94Rd1V/+PYNjvYQd/c=</Hash><Pid>54185-736-3166964-17818</Pid><PidType>1</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>4B1C13AA28AD02</Val><Hash>uNvzyUSPNsfzlBYqeHVwuKkg8DM=</Hash><Pid>73931-641-5328217-57517</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>9214309E5248D86</Val><Hash>7JiZMOHZ9FqOkni5UOUmDzUpylw=</Hash><Pid>89409-707-2317985-65257</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

All Replies

  • Tuesday, March 06, 2007 11:51 AM
     
     Answered

    Got it done now.

    Re-ran the uninstall for this version, so that it completely removed this version.

  • Tuesday, March 06, 2007 7:33 PM
    Owner
     
     

    Moving thread to the Office Forum.

     

    Thank you,
    Darin Smith
    WGA Forum Program Manager

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  • Wednesday, March 07, 2007 6:08 PM
     
     

    Dave,

    It appears your office hasn't been activated. In turn I would recommend you activate by telephone. If you have further problems please re-post here . To activate the product this way, follow these steps:

    1) Start any Office program.
    2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next
    3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.
    4) In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
    5) Click “Next”.
    On the “Activation Complete” page, click “Finish”.