MS Outlook does not pass validation test, even though software is original
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
Windows Product ID: 89578-OEM-7332157-00203
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {EBAAD2ED-0EAB-4627-87B5-C84E311A8FBB}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.090803-2339
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EBAAD2ED-0EAB-4627-87B5-C84E311A8FBB}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-955582478-3378186977-2707503315</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-SR130E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R0280Y1</Version><SMBIOSVersion major="2" minor="4"/><Date>20080605000000.000000+000</Date></BIOS><HWID>76313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89409-726-2958074-65555</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500203-02-1033-6001.0000-0282009
Installation ID: 003634516470527980154803562421928974950603919444374562
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: G6MF9
License Status: LicensedHWID Data-->
HWID Hash Current: OAAAAAIAAwABAAIAAQABAAAAAwABAAEAeqgA0awrzVBiVPIdzgsgpl5tEvTy9BpsXFgkc6xWRso=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Sony VAIO
FACP Sony VAIO
HPET Sony VAIO
MCFG Sony VAIO
SLIC Sony VAIO
SSDT Sony VAIO
TCPA Sony VAIO
-------------------------------------
Upon launching Outlook a dialogue box pops up stating that the product has been marked as not genuine, even though the software is original. Please advise!- Moved byDarin Smith MSMSFT, ModeratorThursday, November 19, 2009 9:56 PMoffice issue (From:Windows Vista Validation Issues (Windows Vista))
Answers
Hello Sobiah,
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
The Microsoft Office Professional Plus 2007 is Non-Genuine. It was installed using a Volume License Key belonged to a orginization that contacted Microsoft and reported the key lost, stolen or leaked. Volume License Keys (VLK) are not sold to end-users in small quantities. They are Only sold thru a Volume License Agreement, signed with Microsoft, for a large quanity (i.e. a Volume) of Office or Windows licenses. (note that the Agreement does not allow the owner of the VLK to Resell the VLK key to any 3rd party or include it in any PC they may sell). Once the Volume License Agreement is signed (and paided for) a single VLK key is assigned to the owner of the Agreement to be used to install all the Office or Windows licenses. For convenance of the orginization that need to use these keys on 1000s of PCs, VLK keys do not require Activation. This makes VLK keys a great target for pirates since the the person they sell the pirated software to would not need to Activate and therefore would not find out that the VLK key was pirated.The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that, as mentioned above, doesn't require Activation. The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office" or gone to the Office Download site and attempted to download any validation protected updates or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is telling you that Office is Non-Genuine
Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:
1) You may have bought the software from a unscrupulous seller who sold you pirated software.
In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy
or
2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office. Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key
or
3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free". But in fact he/she installed a Pirated Copy. It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.
Thank you,
Darin MS- Marked As Answer byDarin Smith MSMSFT, ModeratorWednesday, November 04, 2009 6:41 PM
All Replies
Hello Sobiah,
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
The Microsoft Office Professional Plus 2007 is Non-Genuine. It was installed using a Volume License Key belonged to a orginization that contacted Microsoft and reported the key lost, stolen or leaked. Volume License Keys (VLK) are not sold to end-users in small quantities. They are Only sold thru a Volume License Agreement, signed with Microsoft, for a large quanity (i.e. a Volume) of Office or Windows licenses. (note that the Agreement does not allow the owner of the VLK to Resell the VLK key to any 3rd party or include it in any PC they may sell). Once the Volume License Agreement is signed (and paided for) a single VLK key is assigned to the owner of the Agreement to be used to install all the Office or Windows licenses. For convenance of the orginization that need to use these keys on 1000s of PCs, VLK keys do not require Activation. This makes VLK keys a great target for pirates since the the person they sell the pirated software to would not need to Activate and therefore would not find out that the VLK key was pirated.The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that, as mentioned above, doesn't require Activation. The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office" or gone to the Office Download site and attempted to download any validation protected updates or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is telling you that Office is Non-Genuine
Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:
1) You may have bought the software from a unscrupulous seller who sold you pirated software.
In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy
or
2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office. Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key
or
3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free". But in fact he/she installed a Pirated Copy. It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.
Thank you,
Darin MS- Marked As Answer byDarin Smith MSMSFT, ModeratorWednesday, November 04, 2009 6:41 PM
