Product Key doesn't work!!

Thu, 13 Mar 2008 02:55:16 Z

Hi.. My computer crashed about 3 weeks ago, and I got this computer-guy at school to look at it.. It now seems that he installed a pirate-copied version of Windows Premium, because it crashed again, and it said that it wasn't a genuine Windows. So I went to Office Depot and got a genuine one.. And that seemed to do the trick.. But now, small windows keep popping up, telling me that i have to verify my Windows Vista before it'll shut down. I tried entering the Product Key that came with the cd, but it didn't work.. I have read other messages here, and i know i'm not the only one. Here's mu diagnostic report. I'm grateful for all the help I can get

Diagnostic Report (1.7.0069.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
Windows Product ID: 89578-022-5000027-71429
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010300.0.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {80940B6A-60BF-483A-9FDF-10A54392E111}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071023-1545
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{80940B6A-60BF-483A-9FDF-10A54392E111}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-2486364692-3051327523-4184611011</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (GH912EA#UUW) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.27 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070626000000.000000+000</Date></BIOS><HWID>AF313507018400EE</HWID><UserLCID>0414</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar Europa Occidental(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Product Key doesn't work!!

Thu, 13 Mar 2008 13:20:18 Z

Please visit http://www.winsupersite.com/showcase/winvista_upgrade_clean.asp

and follow the instructions under Step 2: Upgrade.

Product Key doesn't work!!

Thu, 13 Mar 2008 22:00:10 Z

Hello Maria Bekkis,

When a user installs Vista, the installer askes the user to enter the Product Key that came with the software.

~If the user enters the Product Key, the Installer reads the key and knows what version of Vista to install (Home Basic, Ultimate...so on) and if it is an Upgrade or Full install. If the key was for an Upgrade, the Installer will look on the computer for an older version of Windows that is valid to be upgrade from.

~If the user decides not to enter a Product Key (also known as a Keyless install), the installer doesn't know what version of Vista to install, so it askes the user to select which version they want to install. The installer still doesn't know if the install should be an Upgrade or a Full Version, so it defaults to a Full version install.

At that point, Vista uses it's own Default product key for the Version of Vista that the user selected. This default product key can not be activated and only allows Vista to run for 30 days and then go into reduced functionality. To continue using that install of Vista, the user must change the default product key to a Full Product Key that is Valid for that Version of Vista (i.e. Home Basic key for a Home Basic Vista, Ultimate key for Ultimate Vista...so on) Note: If the user tried to enter a Upgrade key, then that current install will not accept it because that Vista is a Full install.

In your situation, you did not enter a key when you installed Vista Home Premium. I know this because the last 5 digits of the Product Key, listed in your Diagnostic Report, is 76PKF. That is the Default product key used by Vista when installing Home Premium when the user did not entered a product key during install.

There is One of Three possible scenarios, that could be causing your issue:

1) You have not tried the change the Default product key to the Full version product key that came with your copy of Vista Home Premium. To do so, click the "Start" button, Right-click "Computer", select "Properties" and then click "Change product key" (located at the bottom right hand corner of the window).

2) When you installed Vista without entering your Product Key, the installer ask which version of Vista to install and you selected Home Premium, but the version of Vista, that you bought was not Home Premium (maybe Home Basic or Ultimate). Therefore, when you try to change the default product key to the Product Key that came with the copy of Vista, Vista rejects the key because the key is for a different version then Home Premium.

3) The copy of Vista, that you bought, was an Upgrade version of Home Premium. Since you did a Keyless install, the installer did not know to do an Upgrade install and defaulted to a Full install. Therefore, when you tried to change the product key from the default key to the Upgrade key, Vista rejected it because a Upgrade key will not work in a Full install of Vista.

With the information that you have provided (and without seeing your product key), I can not tell you which scenario is the one that is causing your problem. (NOTE: Please DO NOT post your product key in a public forum) So, please read the above 3 scenarios and decide which one is the true cause.

Thank you,

Darin Smith

WGA Forum Manager

Product Key doesn't work!!

Sun, 14 Jun 2009 05:02:31 Z

I'm having a similar problem. I tried to re-install vista using the upgrade disc that came with my pc. Its asking for the product key. When I enter the product key it says that its invalid. I've checked 100 times and I'm entering it correctly off the side of my PC. Whats wrong?

Product Key doesn't work!!

Thu, 18 Jun 2009 02:56:19 Z

Contact the manufacturer of your PC and request their Windows Vista OEM recovery disc designed for your PC.

Carey Frisch