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Yet another intractible Vista validation issue - please help!
Yet another intractible Vista validation issue - please help!
- My daughter is in tears. She bought a Dell laptop about a year ago, with Vista preinstalled (unfortunately she was too late to have the option of sticking with XP and avoiding the car crash that is Vista). Yesterday, when she booted it, she got the "The windows Vista home premium product key you typed is invalid for activation" message, with the options of changing the key, starting with reduced functionality etc.
I've helped her try all the various fixes reported here, with no success. In particular, when making the "slui 4" step, rather than starting the validate by phone process, it goes back to the start ("invalid for activation").
In desperation, I managed to find the phone number for MS validation, and she called that, to get to the Indian call centre. They were useless, and passed her from pillar to post, in circles.
This is bordering on the criminal of Microsoft! Please, can anyone give any sensible help to resolve this?
Answers
- Hello frogbaiter,
I believe Vista's Licensing Store is corrupt or is unreadable for some reason.
Would you try the following to recreate the Store:
1) Open an Internet Browser
2) Type %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Reboot Twice
12) You will likely be asked to enter a Product Key. Use th one found on the sticker on the side or bottom of the computer
Thank you,
Darin MS- Proposed As Answer byDarin Smith MSMSFT, ModeratorMonday, November 02, 2009 9:43 PM
- Marked As Answer byDarin Smith MSMSFT, ModeratorMonday, November 02, 2009 9:43 PM
- Marked As Answer byDarin Smith MSMSFT, ModeratorTuesday, November 10, 2009 7:42 PM
- Unmarked As Answer byfrogbaiter Thursday, November 05, 2009 1:57 PM
All Replies
- To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.
Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question.Thank you!
Carey Frisch - Here is the result of the diagnostic test on the laptop......
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {7E277B5B-CFE0-40F7-9DF7-D34CB7A6557B}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.090805-0102
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7E277B5B-CFE0-40F7-9DF7-D34CB7A6557B}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3111165069-2034578576-291364598</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1520 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20071105000000.000000+000</Date></BIOS><HWID>F9323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(303, 9) (null): 0xC004E017
HWID Data-->
HWID Hash Current: QAAAAAEABgABAAIAAQACAAAABAABAAEAJJTUqHwMki8kK2ZzXgqQc0aDmB9Sg7j78vQt4ripCTs2EK7jrFYqhQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
SSDT PmRef CpuPm
- Hello frogbaiter,
I believe Vista's Licensing Store is corrupt or is unreadable for some reason.
Would you try the following to recreate the Store:
1) Open an Internet Browser
2) Type %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Reboot Twice
12) You will likely be asked to enter a Product Key. Use th one found on the sticker on the side or bottom of the computer
Thank you,
Darin MS- Proposed As Answer byDarin Smith MSMSFT, ModeratorMonday, November 02, 2009 9:43 PM
- Marked As Answer byDarin Smith MSMSFT, ModeratorMonday, November 02, 2009 9:43 PM
- Marked As Answer byDarin Smith MSMSFT, ModeratorTuesday, November 10, 2009 7:42 PM
- Unmarked As Answer byfrogbaiter Thursday, November 05, 2009 1:57 PM
- I'm afraid this didn't fix the problem. I'm getting my daughter to repeat the process and record carefully what happens so I can post it back here. Unfortunately, their ADSL router seems to be broken at the moment!
MS really cursed the world when they made Vista, didn't they? - Hi frogbaiter,
All operating systems are a curse when they are experiencing problems :-).
Seriously though, Vista isn't really bad, it just had some problems at the beginning. But currently, I think Vista is just a step or two behind Windows 7 (and Windows 7 is awsome). When this issue is all fixed up, I recommend installing Vista's Service Pack 1 and 2. They are full of fixes and security updates that may make your Vista experience a little better.
As to the issue at hand, that record of the process, you are making, should be a big help. You may also want to re-run the Diagnostic Tool and post the report so I can see if anything has changed after running those steps.
Thanks,
Darin MS - Will do - thanks, darin. A new ADSL router arriving tomorrow, hopefully.
- Hi Frogbaiter,
The thread has been inactive for 4 days, so I'm going to assume the issue is resolved and marke the thread as answered. If you still have an issue, go ahead and create a new thread (so it gets my attention), post the updated Diagnostic Report and we'll proceed from there.
Thank you,
Darin MS
