Product key is not working
- Okay
So, this has been a problem for a year now...
So I got my laptop
And I was able to use Microsoft for a bit
AND
It has asked for a product key
And I have typed it in (Its on a sticker underneath my laptop)
And it is insisting that its incorrect
EVEN THOUGH
I have validated it and it has said its genuine
Its really annoying me
As I am doing my GCSE'S and i have alot of work i need to be doing...
Can someone help me..
PLEASE!
Thanks in advance
And all help will be greatly appreaciated... :)
Thank you!
Answers
Hello Normae,
You have not told me which program you are referring to: Windows or Office
Office:
If when opening an Office program, you get a pop-up asking for a Product Key, then your Trial Version of Office is approaching (or has reached) the end of it's Trial Period. To continue using Office after the Trial period has ended, you will need to purchase a full copy of Office.
Note: the product key found on the side or bottom of the computer is for reinstalling Windows and will not work in Office. If you paid for a copy of Office to be included on your computer, then the product key would be included with the documentation that came with that computer. If not, please contact the person or company that sold you the computer for information on where to find the Office Product Key.
Windows:
If your issue is with Windows, please download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.If you do not have access to the Start Button:
1) Login to Vista and click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
4) When the program runs, click the “Continue” button, then click the “Copy” button.
5) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/887f814d-5b4e-47fb-b892-534dd0066f99 .
6) In a reply post, paste the Diagnostic Report.
Thank you,
Darin MS- Proposed As Answer byDarin Smith MSMSFT, ModeratorFriday, November 06, 2009 7:55 PM
- Marked As Answer byDarin Smith MSMSFT, ModeratorThursday, November 12, 2009 8:54 PM
All Replies
Hello Normae,
You have not told me which program you are referring to: Windows or Office
Office:
If when opening an Office program, you get a pop-up asking for a Product Key, then your Trial Version of Office is approaching (or has reached) the end of it's Trial Period. To continue using Office after the Trial period has ended, you will need to purchase a full copy of Office.
Note: the product key found on the side or bottom of the computer is for reinstalling Windows and will not work in Office. If you paid for a copy of Office to be included on your computer, then the product key would be included with the documentation that came with that computer. If not, please contact the person or company that sold you the computer for information on where to find the Office Product Key.
Windows:
If your issue is with Windows, please download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.If you do not have access to the Start Button:
1) Login to Vista and click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
4) When the program runs, click the “Continue” button, then click the “Copy” button.
5) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/887f814d-5b4e-47fb-b892-534dd0066f99 .
6) In a reply post, paste the Diagnostic Report.
Thank you,
Darin MS- Proposed As Answer byDarin Smith MSMSFT, ModeratorFriday, November 06, 2009 7:55 PM
- Marked As Answer byDarin Smith MSMSFT, ModeratorThursday, November 12, 2009 8:54 PM
- No reply from original poster
The posted question is assumed to have been answered.
Darin MS
