Unauthorized change to Windows

Mon, 21 Jul 2008 14:38:05 Z

I have been running Windows Vista Business on an Apple MacBook Pro under a boot camp partition since August of 2007. I have used that partition with both Parallels Desktop and VMware fusion during that time period with minor WGA annoyances. I had to re-install completely once in the past because WGA authorization locked me out. It was my understanding that it did not violate the EULA to use Vista Business under a virtual machine or directly on the same computer.

I installed an update to VMWare fusion, 1.1.3 that was supposed to improve compatibility with WGA in early June. I don't recall seeing any problems with Validation. I had some hardware compatibilty issues with VMWare fusion and was running Vista in native bootcamp mode for two weeks. When I started up VMWare fusion again, I got the message

This copy of Windows did not pass genuine validation.

Either an unauthorized change was made to your Windows license or a software program installed on this computer is not currently compatible with Windows Vista.

I can still run my Vista in bootcamp, but I'd really rather be running it in VMWare for numerous reasons. Here is the report from the Genuine Advantage Validation tool:

Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-99YR4-Y3VYM-WM3TB
Windows Product Key Hash: RFERBM9hnbaEliC16ET/mB6zU/Q=
Windows Product ID: 89576-009-4161995-71272
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010100.0.0.006
CSVLK Server: N/A
CSVLK PID: N/A
ID: {D90DF16D-BF0D-4608-A944-0B8D0A08AB46}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071009-1548
TTS Error: T:20080721101030255-
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Professional 2007 - 101 Not Activated
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-320-80004005_672A8F41-349-80004005_672A8F41-244-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D90DF16D-BF0D-4608-A944-0B8D0A08AB46}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WM3TB</PKey><PID>89576-009-4161995-71272</PID><PIDType>5</PIDType><SID>S-1-5-21-3623375177-2201057646-615582622</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="31"/><Date>20070410000000.000000+000</Date></BIOS><HWID>59303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9FDE660C94BDF0E</Val><Hash>cuugaFTDvfU14SbHpToHiBnsHtQ=</Hash><Pid>81605-903-7231071-65233</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="101"/><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="19" Version="12" Result="101"/><App Id="1A" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 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

I'd sure appreciate any advice that you can give me on getting this running again, as this is really impacting my productivity.

Thanx in advance,

--joel

Unauthorized change to Windows

Mon, 21 Jul 2008 15:45:38 Z

You can only use the same Windows Vista license for just one (1) installation on one (1) computer. If you installed your copy on a computer and again in a VM, that counts as two (2) installations. In order to resolve your non-genuine licensing issue, you'll need to purchase a second Windows Vista license for the second installation and change the product key.

The Vista Licensing Terms (EULA) clearly states "You may install one copy of the software on the licensed device".

Ordering additional licenses for Windows Vista

http://www.microsoft.com/windows/windows-vista/get/licensing.aspx

How to update your Windows Vista product key

http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx

Unauthorized change to Windows

Thu, 24 Jul 2008 21:44:02 Z

Hello

Unfortunately, Boot Camp (http://www.apple.com/macosx/bootcamp/) Parallels (http://www.parallels.com/en/products/desktop/) and/or VMWare (http://www.vmware.com/). are not supported by Microsoft to host any Microsoft OS.

From the Support Doc 897615 (http://support.microsoft.com/kb/897615/en-us):

Support policy for Microsoft software running in non-Microsoft hardware virtualization software

Microsoft does not test or support Microsoft software running in conjunction with non-Microsoft hardware virtualization software. For Microsoft customers who do not have a Premier-level support agreement, Microsoft will require the issue to be reproduced independently from the non-Microsoft hardware virtualization software. Where the issue is confirmed to be unrelated to the non-Microsoft hardware virtualization software, Microsoft will support its software in a manner that is consistent with support provided when that software is not running in conjunction with non-Microsoft hardware virtualization software.

That being said, your Diagnostic Report is showing a Tamper Time Stamp (TTS) with a "T" in front of the time stamp. a "T" type tamper is also known as a Trusted Store tamper. This type of Tamper is usually caused by a Driver that is not fully compatible with Vista. My suggestion is to confirm all the Drivers are the most up-to-date.

Although it is not supported by Microsoft, I do see that people have successfully done what you are attempting to do. My suggestion would be to follow the above Boot Camp, Parallels or VMWare links and see if there are any support infomation available as well as search the internet for How Tos.

Sorry I couldn't be more help,
Darin Smith
WGA Forum Manager