Windows 7 not genuine Build 7601

Ask a question

Sunday, July 08, 2012 4:18 PM

0

Here is the report that you need, just popped up and I can't run any updates. Running on an Asus desktop that was purchased in 2010.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG
Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=
Windows Product ID: 00359-OEM-8992687-00118
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1E60F205-DA25-4CED-9BA0-9013CE8FCB0E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Home and Student 2007 - 101 Not Activated
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-458-8007007e_025D1FF3-344-8007007e_025D1FF3-229-8007007e_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1E60F205-DA25-4CED-9BA0-9013CE8FCB0E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVQJG</PKey><PID>00359-OEM-8992687-00118</PID><PIDType>2</PIDType><SID>S-1-5-21-386793425-627015689-302160</SID><SYSTEM/><BIOS/><HWID>AF663007018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7B346FE747BB70E</Val><Hash>PxJQkgQsrWdg+R2ep+lnGj0uQSQ=</Hash><Pid>81602-903-6966942-68136</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
Error: 0x1A8

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:6:2012 02:10
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAln048MCOyt4cv0LGgJZARhwhYj3GjtKoVg9cXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name   OEMID Value   OEMTableID Value
APIC           111209       APIC1804
FACP           111209       FACP1804
HPET           111209       OEMHPET
MCFG           111209       OEMMCFG
OEMB           111209       OEMB1804
SSDT           DpgPmm       CpuPm
SLIC           _ASUS_       Notebook
- Reply
- Quote

All Replies

Sunday, July 08, 2012 4:27 PM

Moderator

1

This can result from mistakenly setting the System32 folder and its contents to 'Read Only' status.

To correct this:-

Open Windows Explorer (Computer)
Navigate to the C:\Windows folder
Find the System32 sub-folder and right-click on it
select Properties
Clear the 'blob' from the 'Read-only(Only applies to files in folder) box by clicking on it until it's plain white.
Click on Apply
make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK
Accept the Administrator prompt
After a couple of seconds, you'll get told there is an error - click on the 'Ignore all' button.
Wait for it to finish - it could take a couple of minutes
OK out, and exit Windows Explorer.
Reboot twice

post a new MGADiag report.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Reply
- Quote
Sunday, July 08, 2012 4:57 PM

0
Clicked off read only for System 32 folder and rebooted twice, here is the new MGADiag Report.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG
Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=
Windows Product ID: 00359-OEM-8992687-00118
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1E60F205-DA25-4CED-9BA0-9013CE8FCB0E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Home and Student 2007 - 101 Not Activated
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-458-8007007e_025D1FF3-344-8007007e_025D1FF3-229-8007007e_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1E60F205-DA25-4CED-9BA0-9013CE8FCB0E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVQJG</PKey><PID>00359-OEM-8992687-00118</PID><PIDType>2</PIDType><SID>S-1-5-21-386793425-627015689-302160</SID><SYSTEM/><BIOS/><HWID>AF663007018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7B346FE747BB70E</Val><Hash>PxJQkgQsrWdg+R2ep+lnGj0uQSQ=</Hash><Pid>81602-903-6966942-68136</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
Error: 0x1A8

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:6:2012 02:10
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAln048MCOyt4cv0LGgJZARhwhYj3GjtKoVg9cXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name   OEMID Value   OEMTableID Value
APIC           111209       APIC1804
FACP           111209       FACP1804
HPET           111209       OEMHPET
MCFG           111209       OEMMCFG
OEMB           111209       OEMB1804
SSDT           DpgPmm       CpuPm
SLIC           _ASUS_       Notebook

Edit* Just posted this and went back to check and the read only was re-applied to the System 32 folder
- Edited by Cook87 Sunday, July 08, 2012 4:59 PM
- Reply
- Quote
Sunday, July 08, 2012 5:40 PM

Moderator

1

The reversion to a 'blob' in the box is normal - don't worry about it.

OK there's no change in the report - let's look a little deeper....

please open an elevated Command Prompt, and run the following commands......

DIR C: Windows\System32\wbem\Repository /AR /S

DIR C:\Windows\System32\wbem\Repository /S

ICACLS C:\Windows\System32\wbem\Repository /T

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Reply
- Quote
Sunday, July 08, 2012 5:50 PM

0

Here's what I got!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DIR C: Windows\System32\wbem\Repository /AR /S
The system cannot find the path specified.

C:\Windows\system32>
C:\Windows\system32>DIR C:\Windows\System32\wbem\Repository /S
Volume in drive C is WIN7
Volume Serial Number is 5AA4-466D

Directory of C:\Windows\System32\wbem\Repository

07/08/2012 12:55 PM    <DIR>          .
07/08/2012 12:55 PM    <DIR>          ..
05/26/2012 08:30 AM         5,840,896 INDEX.BTR
05/26/2012 08:20 AM            94,172 MAPPING1.MAP
07/08/2012 12:54 PM            94,172 MAPPING2.MAP
05/26/2012 08:10 AM            94,176 MAPPING3.MAP
05/26/2012 08:30 AM        29,188,096 OBJECTS.DATA
               5 File(s)     35,311,512 bytes

     Total Files Listed:
               5 File(s)     35,311,512 bytes
               2 Dir(s) 128,854,028,288 bytes free

C:\Windows\system32>
C:\Windows\system32>ICACLS C:\Windows\System32\wbem\Repository /T
C:\Windows\System32\wbem\Repository BUILTIN\Users:(RX)
                                    BUILTIN\Users:(OI)(CI)(IO)(GR,GE)
                                    NT AUTHORITY\NETWORK SERVICE:(R)
                                    NT AUTHORITY\NETWORK SERVICE:(OI)(CI)(IO)(GR
)
                                    No mapping between account names and securit
y IDs was done.
(R,W)
                                    No mapping between account names and securit
y IDs was done.
(OI)(CI)(IO)(GR,GW)
                                    BUILTIN\Administrators:(F)
                                    BUILTIN\Administrators:(OI)(CI)(IO)(F)
                                    NT AUTHORITY\SYSTEM:(F)
                                    NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)
                                    OWNER RIGHTS:(OI)(CI)(IO)(Rc)

C:\Windows\System32\wbem\Repository\INDEX.BTR BUILTIN\Users:(I)(RX)
                                              NT AUTHORITY\NETWORK SERVICE:(I)(R
)
                                              No mapping between account names a
nd security IDs was done.
(I)(R,W)
                                              BUILTIN\Administrators:(I)(F)
                                              NT AUTHORITY\SYSTEM:(I)(F)
                                              OWNER RIGHTS:(I)(Rc)

C:\Windows\System32\wbem\Repository\MAPPING1.MAP BUILTIN\Users:(I)(RX)
                                                 NT AUTHORITY\NETWORK SERVICE:(I
)(R)
                                                 No mapping between account name
s and security IDs was done.
(I)(R,W)
                                                 BUILTIN\Administrators:(I)(F)
                                                 NT AUTHORITY\SYSTEM:(I)(F)
                                                 OWNER RIGHTS:(I)(Rc)

C:\Windows\System32\wbem\Repository\MAPPING2.MAP BUILTIN\Users:(I)(RX)
                                                 NT AUTHORITY\NETWORK SERVICE:(I
)(R)
                                                 No mapping between account name
s and security IDs was done.
(I)(R,W)
                                                 BUILTIN\Administrators:(I)(F)
                                                 NT AUTHORITY\SYSTEM:(I)(F)
                                                 OWNER RIGHTS:(I)(Rc)

C:\Windows\System32\wbem\Repository\MAPPING3.MAP BUILTIN\Users:(I)(RX)
                                                 NT AUTHORITY\NETWORK SERVICE:(I
)(R)
                                                 No mapping between account name
s and security IDs was done.
(I)(R,W)
                                                 BUILTIN\Administrators:(I)(F)
                                                 NT AUTHORITY\SYSTEM:(I)(F)
                                                 OWNER RIGHTS:(I)(Rc)

C:\Windows\System32\wbem\Repository\OBJECTS.DATA BUILTIN\Users:(I)(RX)
                                                 NT AUTHORITY\NETWORK SERVICE:(I
)(R)
                                                 No mapping between account name
s and security IDs was done.
(I)(R,W)
                                                 BUILTIN\Administrators:(I)(F)
                                                 NT AUTHORITY\SYSTEM:(I)(F)
                                                 OWNER RIGHTS:(I)(Rc)

Successfully processed 6 files; Failed processing 0 files

C:\Windows\system32>
- Reply
- Quote
Sunday, July 08, 2012 6:04 PM

Moderator

1

The dates and times here are worrying. - on my systems they all have roughly the same date and time

05/26/2012 08:30 AM         5,840,896 INDEX.BTR
05/26/2012 08:20 AM            94,172 MAPPING1.MAP
07/08/2012 12:54 PM            94,172 MAPPING2.MAP
05/26/2012 08:10 AM            94,176 MAPPING3.MAP
05/26/2012 08:30 AM        29,188,096 OBJECTS.DATA

Please check the read-only permissions on these files -

find each in Windows Explorer, and right-click on it.

Select Properties, and if it has a tick in the read-only box, untick it, and click Apply (you'll have to confirm it), then OK out.

If you've had to change anything, reboot and post a new MGADiag report.

Can you remember if you installed anything on 26th May? (check Installed Updates and Programs&Features)

Are there any errors at boot in your Event Viewer?

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Reply
- Quote
Sunday, July 08, 2012 6:32 PM

0

Those five files didn't have read-only checked.

The only thing that was installed on 5/26 was an Adobe Flash Update and a game purchased off of Steam

There hasn't been any updates installed since 5/12 according to "Installed Updates"

On 5/12 I just installed Microsoft Power Point Viewer, Compatibility Pack for 2007 Office, and Microsoft Silverlight

I didn't see any boot errors in Event Viewer.
- Reply
- Quote
Sunday, July 08, 2012 7:45 PM

Moderator

1

On Sun, 8 Jul 2012 18:32:52 +0000, Cook87 wrote:

>

>

>Those five files didn't have read-only checked.

>

>The only thing that was installed on 5/26 was an Adobe Flash Update and a game purchased off of Steam

>

>There hasn't been any updates installed since 5/12 according to "Installed Updates"

>

> On 5/12 I just installed Microsoft Power Point Viewer, Compatibility Pack for 2007 Office, and Microsoft Silverlight

>

>

>

>I didn't see any boot errors in Event Viewer.

Flash shouldn't have caused that - but I can see a malware-laden Steam

game causing it.

Check your AV history and Please download and install MalwareBytes

Anti-malware (free version) www.malwarebytes.org and update it, and

run a full scan (DO NOT enable the Real-Time protection option!) in

your main account, and Quick scans in any other user accounts.

Delete everything it finds and post back with a new MGADiag report

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Reply
- Quote
Sunday, July 08, 2012 8:36 PM

Moderator

1

I could have sworn I responded to this earlier?

... in fact I got a response from the srever that says I did! - WTH???

anyway - here's the response again....

Flash shouldn't have caused that - but I can see a malware-laden Steam game causing it.

Check your AV history

Please download and install MalwareBytes Anti-malware (free version) www.malwarebytes.org and update it, and run a full scan (DO NOT enable the Real-Time protection option!) in your main account, and Quick scans in any other user accounts.

Delete everything it finds and post back with a new MGADiag report
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Reply
- Quote
Monday, July 09, 2012 5:03 AM

0

Sorry for the delay in my response, I work thirds so I was getting pretty tired. MalwareBytes found four files after the full scan so I deleted them. Here is my new report.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG
Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=
Windows Product ID: 00359-OEM-8992687-00118
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1E60F205-DA25-4CED-9BA0-9013CE8FCB0E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Home and Student 2007 - 101 Not Activated
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-458-8007007e_025D1FF3-344-8007007e_025D1FF3-229-8007007e_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1E60F205-DA25-4CED-9BA0-9013CE8FCB0E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVQJG</PKey><PID>00359-OEM-8992687-00118</PID><PIDType>2</PIDType><SID>S-1-5-21-386793425-627015689-302160</SID><SYSTEM/><BIOS/><HWID>AF663007018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7B346FE747BB70E</Val><Hash>PxJQkgQsrWdg+R2ep+lnGj0uQSQ=</Hash><Pid>81602-903-6966942-68136</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
Error: 0x1A8

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:6:2012 02:10
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAln048MCOyt4cv0LGgJZARhwhYj3GjtKoVg9cXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name   OEMID Value   OEMTableID Value
APIC           111209       APIC1804
FACP           111209       FACP1804
HPET           111209       OEMHPET
MCFG           111209       OEMMCFG
OEMB           111209       OEMB1804
SSDT           DpgPmm       CpuPm
SLIC           _ASUS_       Notebook
- Reply
- Quote
Monday, July 09, 2012 9:18 AM

Moderator

1

What is the exact make/model of your machine?

Please install the WAT Update KB971033, from http://support.microsoft.com/kb/971033

then run another MGADiag report - it should help pinpoint the problem.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Reply
- Quote
Monday, July 09, 2012 12:43 PM

0
Made by Asus, Essentio Desktop is the make and model is CG5275.

Downloaded the update and tried to install it, came back with "Installer encountered an error: 0x80070424 The specific service does not exist as an installed service"

Also tried to run Windows Update but it says that the service is currently not running and cannot check for updates.

Edit* I also made a restore disk from an .ISO file and was wondering if I did a factory reinstall would I run into this problem again when I got back to build 7601 or would it fix it?
- Edited by Cook87 Monday, July 09, 2012 12:51 PM
- Reply
- Quote
Monday, July 09, 2012 12:56 PM

Moderator

1
You have what appear to be some major problems.

please open an Elevated Command Prompt, and run the following commands...
```
SC QC SPPSVC
SC QC BITS
SC QC WUAUSERV
SC QC WINMGMT
SC QC MSISERVER
SC QC TRUSTEDINSTALLER
```
copy and paste the output to your reply.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Edited by Noel D PatonMicrosoft Community Contributor, Moderator Monday, July 09, 2012 1:33 PM correct typo
- Reply
- Quote
Monday, July 09, 2012 12:59 PM

0

Couple of them failed, probably not a good thing.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Andy>SC QC SPPSVC
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: SPPSVC
        TYPE               : 10 WIN32_OWN_PROCESS
        START_TYPE         : 3   DEMAND_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Software Protection
        DEPENDENCIES       : RpcSs
        SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Users\Andy>SC QC BITS
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

C:\Users\Andy>SC QC WUAUSERV
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

C:\Users\Andy>SC QC WINGMT
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

C:\Users\Andy>SC QC MSISERVER
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: MSISERVER
        TYPE               : 10 WIN32_OWN_PROCESS
        START_TYPE         : 3   DEMAND_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\msiexec.exe /V
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Windows Installer
        DEPENDENCIES       : rpcss
        SERVICE_START_NAME : LocalSystem

C:\Users\Andy>SC QC TRUSTEDINSTALLER
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: TRUSTEDINSTALLER
        TYPE               : 10 WIN32_OWN_PROCESS
        START_TYPE         : 3   DEMAND_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\servicing\TrustedInstaller.exe
        LOAD_ORDER_GROUP   : ProfSvc_Group
        TAG                : 0
        DISPLAY_NAME       : Windows Modules Installer
        DEPENDENCIES       :
        SERVICE_START_NAME : localSystem

C:\Users\Andy>
- Reply
- Quote
Monday, July 09, 2012 1:01 PM

Moderator

1

Ooops! - one of the failures was my fault :(

please run

SC QC WINMGMT

while I try and work out what to do about the others.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Reply
- Quote
Monday, July 09, 2012 1:02 PM

0

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Andy>SC QC WINMGMT
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: WINMGMT
        TYPE               : 20 WIN32_SHARE_PROCESS
        START_TYPE         : 2   AUTO_START
        ERROR_CONTROL      : 0   IGNORE
        BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k netsvcs
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Windows Management Instrumentation
        DEPENDENCIES       : RPCSS
        SERVICE_START_NAME : localSystem

C:\Users\Andy>
- Reply
- Quote
Monday, July 09, 2012 1:31 PM

Moderator

0

Good - at least that one works :)

The first thing to do is set the Software Proection service to run properly

Run the following commands in an Elevated Command prompt - copy and paste the results to a reply, before rebooting and proceeding further.

SC CREATE SPPSVC start= delayed-auto
SC QC SPPSVC
SC SDSHOW SPPSVC

I've uploaded two zip files for you - Andy1.zip and Andy2.zip - at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21481

download them, and extract the contained .reg files to your desktop

right-click on one, and select Merge - accept the prompts and warnings, and you should get a 'success' message.
repeat for the other one.
reboot and run another MGADiag report, and post the results.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Reply
- Quote
Monday, July 09, 2012 1:49 PM

0
Downloaded both files and could only successfully merge one of them, the wuauserv.reg file, while the BITS.reg failed and said"Not all data was successfullly written to the registry. Some keys are open by the system or other processes. Rebooting now and running MGADiag when I get back up.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Andy>SC CREATE SPPSVC start= delayed-auto
[SC] OpenSCManager FAILED 5:

Access is denied.

C:\Users\Andy>SC QC SPPSVC
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: SPPSVC
        TYPE               : 10 WIN32_OWN_PROCESS
        START_TYPE         : 3   DEMAND_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Software Protection
        DEPENDENCIES       : RpcSs
        SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Users\Andy>SC SDSHOW SPPSVC

D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)

C:\Users\Andy>

Edit* Here is the MGADiag report after the reboot

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG
Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=
Windows Product ID: 00359-OEM-8992687-00118
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1E60F205-DA25-4CED-9BA0-9013CE8FCB0E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 101 Not Activated
Microsoft Office Home and Student 2007 - 101 Not Activated
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-458-8007007e_025D1FF3-344-8007007e_025D1FF3-229-8007007e_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1E60F205-DA25-4CED-9BA0-9013CE8FCB0E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVQJG</PKey><PID>00359-OEM-8992687-00118</PID><PIDType>2</PIDType><SID>S-1-5-21-386793425-627015689-302160</SID><SYSTEM/><BIOS/><HWID>AF663007018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7B346FE747BB70E</Val><Hash>PxJQkgQsrWdg+R2ep+lnGj0uQSQ=</Hash><Pid>81602-903-6966942-68136</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
Error: 0x1A8

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:6:2012 02:10
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAln048MCOyt4cv0LGgJZARhwhYj3GjtKoVg9cXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name   OEMID Value   OEMTableID Value
APIC           111209       APIC1804
FACP           111209       FACP1804
HPET           111209       OEMHPET
MCFG           111209       OEMMCFG
OEMB           111209       OEMB1804
SSDT           DpgPmm       CpuPm
SLIC           _ASUS_       Notebook
- Edited by Cook87 Monday, July 09, 2012 1:56 PM
- Reply
- Quote
Monday, July 09, 2012 1:56 PM

Moderator

0

You ran those commands from a normal command prompt window, rather than an Elevated one - which is why you got an error :)

"To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. "

Try them again

I'll see waht happens about the BITS one - we may need to twiddle a knob somewhere - back soon

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Reply
- Quote
Monday, July 09, 2012 2:10 PM

1

Here is the list of three and the list of the other five from before, I have to head to my class now but I will be back around 1400 EST or 1800 GMT

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC CREATE SPPSVC start= delayed-auto
[SC] CreateService FAILED 487:

Attempt to access invalid address.

C:\Windows\system32>SC QC SPPSVC
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: SPPSVC
        TYPE               : 10 WIN32_OWN_PROCESS
        START_TYPE         : 3   DEMAND_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Software Protection
        DEPENDENCIES       : RpcSs
        SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Windows\system32>SC SDSHOW SPPSVC

D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
DWO;;;WD)

C:\Windows\system32>

Here is the list of five from earlier I didn't know if you need them or not.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC QC SPPSVC
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: SPPSVC
        TYPE               : 10 WIN32_OWN_PROCESS
        START_TYPE         : 3   DEMAND_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Software Protection
        DEPENDENCIES       : RpcSs
        SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Windows\system32>SC QC BITS
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

C:\Windows\system32>SC QC WUAUSERV
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

C:\Windows\system32>SC QC WINMGMT
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: WINMGMT
        TYPE               : 20 WIN32_SHARE_PROCESS
        START_TYPE         : 2   AUTO_START
        ERROR_CONTROL      : 0   IGNORE
        BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k netsvcs
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Windows Management Instrumentation
        DEPENDENCIES       : RPCSS
        SERVICE_START_NAME : localSystem

C:\Windows\system32>SC QC MSISERVER
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: MSISERVER
        TYPE               : 10 WIN32_OWN_PROCESS
        START_TYPE         : 3   DEMAND_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\msiexec.exe /V
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Windows Installer
        DEPENDENCIES       : rpcss
        SERVICE_START_NAME : LocalSystem

C:\Windows\system32>SC QC TRUSTEDINSTALLER
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: TRUSTEDINSTALLER
        TYPE               : 10 WIN32_OWN_PROCESS
        START_TYPE         : 3   DEMAND_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\servicing\TrustedInstaller.exe
        LOAD_ORDER_GROUP   : ProfSvc_Group
        TAG                : 0
        DISPLAY_NAME       : Windows Modules Installer
        DEPENDENCIES       :
        SERVICE_START_NAME : localSystem

C:\Windows\system32>
- Reply
- Quote
Monday, July 09, 2012 2:13 PM

Moderator

0

Ah - I forgot that the Hosts service blocks changes to the BITS service...

follow the instructions here.... http://www.sevenforums.com/tutorials/113399-windows-update-error-80246008-windows-7-fix.html

(at the end of the first post)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Reply
- Quote
Monday, July 09, 2012 2:18 PM

Moderator

1
Ummm - my error! (I so rarely use this...)

The command should be

SC CONFIG SPPSVC start= delayed-auto

run that, and then the

SC QC SPPPSVC

and we'll see where we are, if you run the MGADiag report and post it as well

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed As Answer by Ed Price - MSFTMicrosoft Employee Monday, July 16, 2012 6:33 PM
- Marked As Answer by Noel D PatonMicrosoft Community Contributor, Moderator Monday, July 30, 2012 10:43 AM
- Reply
- Quote
Monday, July 16, 2012 12:40 PM

Moderator

0

Any progress??
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Reply
- Quote