Windows intermittently reports not genuine (factory install)

• Tuesday, May 22, 2012 9:02 AM

   

   
  

  0

  Hi,

  I have a Toshiba laptop running Win.7, 64 bit. Intermittently I get a message in the bottom right corner of the desktop saying it may not be genuine. Sometimes I also get a pop-up saying I may be a victim of software counterfeiting. When I then go to control panel -> system & security -> system, after a few seconds the genuine software logo appears at the bottom of the window and it tells me Windows is activated. It's fine for a day or two and then goes back to saying it's not genuine. It's the original factory installation that came on the laptop when bought new. I called Microsoft and they got me to run a tool that prompted me for the code on the Windows sticker on the laptop. I entered this and it verified the product but I still get the intermittent not genuine problem. Two other laptops are also doing this, a Dell and a ThinkPad, all Win.7, 64 bit. We also have Truecrypt installed with whole disk encryption for the Windows partition. Here is the  MGAD report from my Toshiba:
  

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-BT9JD-XH82T-YQTM2
  Windows Product Key Hash: lUkjh0ExFdoFrxqw7QDVteHcQ0I=
  Windows Product ID: 00371-OEM-9304723-00816
  Windows Product ID Type: 8
  Windows License Type: COA SLP
  Windows OS version: 6.1.7601.2.00010100.1.0.048
  ID: {8BA5E15C-0A66-46FA-ACBC-842B9661542A}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Professional
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120330-1504
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Visio Standard 2002 [English] - 100 Genuine
  Microsoft Project Standard 2002 - 100 Genuine
  Microsoft Office FrontPage 2003 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{8BA5E15C-0A66-46FA-ACBC-842B9661542A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YQTM2</PKey><PID>00371-OEM-9304723-00816</PID><PIDType>8</PIDType><SID>S-1-5-21-3671297256-2431817510-1345121468</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite Pro L670</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>2.10</Version><SMBIOSVersion major="2" minor="6"/><Date>20110120000000.000000+000</Date></BIOS><HWID>49363307018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90530409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>100</LegitResult><Name>Microsoft Visio Standard 2002 [English]</Name><Ver>10</Ver><Val>223DECE5A030E2C</Val><Hash>BFSE5JfijOTZYsBYerlRaLR7ebQ=</Hash><Pid>54076-755-0748385-16333</Pid><PidType>1</PidType></Product><Product GUID="{913A0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Project Standard 2002</Name><Ver>10</Ver><Val>3224A4A5B055470</Val><Hash>XwP1agayZo0kF6W7oW74e8IQxJU=</Hash><Pid>56130-763-5379765-16371</Pid><PidType>1</PidType></Product><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>4791D903DBC55F3</Val><Hash>slUOFpvpLdXxtvPY9XUvW8u9b3A=</Hash><Pid>72079-761-4082412-55347</Pid><PidType>1</PidType></Product></Products><Applications><App Id="3A" Version="10" Result="100"/><App Id="53" Version="10" Result="100"/><App Id="17" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
  Activation ID: da22eadd-46dc-4056-a287-f5041c852470
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00371-00186-047-200816-02-2057-7601.0000-1422012
  Installation ID: 004785115734335376192514683956119385848693520943063264
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: YQTM2
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 22/05/2012 09:25:03

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 4:16:2012 15:33
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:

  
  HWID Data-->
  HWID Hash Current: NgAAAAEAAQABAAEAAAADAAAABQABAAEA6GFUDBKJohfWCzTPYj2UmXWmGEBS+7w+coq+QVxd

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   TOSCPL  TOSCPL00
    FACP   TOSCPL  TOSCPL00
    HPET   TOSCPL  TOSCPL00
    MCFG   TOSCPL  TOSCPL00
    ASF!   TOSCPL  TOSCPL00
    SLIC   TOSCPL  TOSCPL00
    SSDT   PmRef  CpuPm
    UEFI   PTL     PTLBUFA
    UEFI   PTL     PTLBUFA
    UEFI   PTL     PTLBUFA

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