Sign in
Microsoft.com
 
Microsoft
 
 
 
Microsoft >
> 
> 
> 
Windows 7 Ultimate says not genuine when upgrading but tool says its genuine.

Answered Windows 7 Ultimate says not genuine when upgrading but tool says its genuine.

  • Monday, April 12, 2010 10:25 PM
     
     
    Sign In to Vote
    0

    Heres the deal, I was not a good boy.  I wanted to try Windows 7 for a while so I was able to install a Dell OEM disc on my Compaq Laptop.  This was of Windows 7 professional.  After the 30 day trial ended I was slapped with Not Genuine Messages as such.  Which was true.  Seeing as how I really liked using it I decided to go legit and I purchased a version through my wife's employer which is a VERY respected university.  Seeing as how its a home computer that she does use for work, we did qualify for all the terms and such so its all good there.  Additionally it was for Windows 7 Ultimate so I was able to use the anytime upgrade feature (thank you ms for thinking of that one) and upgrade and use the product key which I was provided and that went very smoothly.

    As I am writing this there are a few things I havent tried but probably should.

    I havent tried to download all windows updates yet.
    The PC restarted a few times during the install, but I havent attempted a restart since I've discovered this issue.

    **Edit**
    I forgot to mention that I am getting a Not Genuine Error when attempting to download and install the virtual pc with xp mode feature for windows 7.
    **end edit**

    It IS possible for me to do a clean install and upgrade.  (the windows 7 ultimate was an upgrade key, but I do have a fully functional windows vista disc that came with my laptop.  The windows 7 pro hack was a clean install though.

    I am hoping and praying that this can be resolved through some carefully considered words from the gurus here as well as some luck on my part.

    Please let me know and thanks in advance for you help,

    K. Garza

     

     

     

    Heres the information from that tool

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-8BMRF-2BRMD-7FB4D
    Windows Product Key Hash: aC+8G3KRUDi+kE/D4yA2au7jpjo=
    Windows Product ID: 00426-293-0622506-85990
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {F341C605-F0CB-4BFA-96D0-5425449BAF2C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.091207-1941
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcomapi.dll[hr = 0x80070714]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7600.16385]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F341C605-F0CB-4BFA-96D0-5425449BAF2C}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7FB4D</PKey><PID>00426-293-0622506-85990</PID><PIDType>5</PIDType><SID>S-1-5-21-735652392-1600862615-3010966292</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario A900 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.32</Version><SMBIOSVersion major="2" minor="4"/><Date>20080319000000.000000+000</Date></BIOS><HWID>9FBA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>B61A5F1C5985D86</Val><Hash>rx/sZwD5wmpEXvd8tHQlX189544=</Hash><Pid>89388-707-1125534-65748</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000002800
    Event Time Stamp: 4:12:2010 18:03
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAMAAAABAAAAAgABAAEAeqiEGMwiRoMGDHy2AnIwyM5w/FPCULBBwFMCxiqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HP      SPARTAN
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm

     

    • Edited by K_Garza_jr Monday, April 12, 2010 10:28 PM forgot reason
    •  
     

All Replies

  • Monday, April 12, 2010 11:03 PM
     
     
    Sign In to Vote
    0

    If the original disk was intended for a dell, it may have had some dell specific changes that are causing problems with the activation files on your computer. If it was me I would just reinstall however you can try a few things to fix it,

     

    run sfc /scannow to scann for corrupt or changed files

    Verify that the SPP service is running by typeing services.msc in the search box, hit enter, wait, wait some more, then scroll down through the services until you get to one called Software Protection, make sure it is running, also make sure it is set to automatic (delayed start), If you need more detail to access this just ask.

    If the above doesn't work you can try recreating the Licensing Store. (Copied from one of Darin Smith's posts, if it works thank him).

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

     
  • Monday, April 12, 2010 11:42 PM
    Owner
     
     Answered
    Sign In to Vote
    0

    Hi K_Garza_jr,

    I have checked the Product key being used and it is Valid and Genuine. The problem is that Windows had detected that a number of it's protected Activation and/or Validation system file have been modified in some way (either rewritten/replaced or have become corrupt).

    To resolve the issue, you will need to correct the Modified files.

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

     If that doesn't work, try doing a System Scan. The scan will look for bad system files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

     If neither of these sets of steps resolves the issue, my only other suggestions would be to either create a (no cost) support request at http://support.microsoft.com/gp/contactwga or reinstall Windows.

     

    Thank you,

    Darin MS
     
  • Tuesday, April 13, 2010 11:52 AM
     
     
    Sign In to Vote
    0

    Thanks for your help everyone, unfortunately none of the suggestions worked in my case.  I have opened a ticket up with Microsoft and they are working with me via email to resolve it.

    Once completed I will post the solution here for future use.

    Thanks for your help,

     

    Kenneth

     

     

     
  • Tuesday, April 13, 2010 7:44 PM
     
     Answered
    Sign In to Vote
    0

    Hello K_Garza_jr,

    I like a quick easy solution as much as the next guy, but one thing's for sure in your situation---backing up and offloading your data, then doing a clean installation of Vista using the Compaq discs (no pun intended), then applying Vista SP1 then upgrading to W7 with the disc from wife's work is the ideal way to get it done.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97