A valid windows 7, suddenly decided it wasn't (bought from best buy)

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Saturday, April 28, 2012 9:20 PM

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Hey folks, Win 7 suddenly decided it wasn't valid. Bought from Best buy three months ago, I'm not sure even where to begin in resolving (in over my head here). So please help, thanks!

Diagnostic below, and thanks!

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4ab
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C769D49B-4F0B-4314-BFDA-7041345A6954}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Wallstra\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C769D49B-4F0B-4314-BFDA-7041345A6954}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2641853453-1150842180-4098100634</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>s5-1114</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20110722000000.000000+000</Date></BIOS><HWID>B8543307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7601.0000-0422011
Installation ID: 010553047413738846493110419803825142778680619864707861
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 1
Trusted time: 4/28/2012 5:15:45 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4AB
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:28:2012 17:13
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LAAAAAIAAQABAAEAAAABAAAAAQABAAEA6GFgyHcWNFwk6dh1sEBYpQ6aLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
DBGP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-MPC
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Sunday, April 29, 2012 12:26 AM

Answerer

0
OEM SLP copies of Windows like yours need to link with the SLIC table in the BIOS in order to remain activated. Windows may not be seeing the table correctly. The manufacturer has provided a back up product key for when this fails. Find the COA sticker affixed to the bottom of your computer or in the battery compartment. Copy the product key. Click Start, type "slui.exe 3" and hit Enter. Follow the instructions.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
- Marked As Answer by Darin Smith MSOwner Monday, April 30, 2012 11:18 PM
- Unmarked As Answer by Darin Smith MSOwner Monday, April 30, 2012 11:18 PM
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Monday, April 30, 2012 11:26 PM

Owner

0
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4AB
HealthStatus: 0x0000000000000000

The problem is that Windows has detected an Activation Hack (sometimes known as a Loader) installed. When Windows detects a known Activation Hack, it will automatically go into a Non-Genuine state until the Activation Hack is removed (and as long as the Product Key is actually valid). So to resolve your issue, you need to remove this Activation Hack.

If you can't remove the hack, the other option is to do a clean install, using the proper installation software (that came with the computer).

Thank you,

Darin MS
- Marked As Answer by Darin Smith MSOwner Monday, April 30, 2012 11:26 PM
- Edited by Darin Smith MSOwner Monday, April 30, 2012 11:30 PM
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