Windows 7 validation issue
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Sunday, April 15, 2012 4:39 AM
I have a 3-month old ASUS laptop. Had a bad motherboard replaced several weeks ago. I started getting the "This copy of Windows not genuine" messages on desktop and pop-ups today. Ran MDIAG and go the output below. Please advise.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E5EBBEBF-8E93-489C-ADCB-87E3B7900E02}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E5EBBEBF-8E93-489C-ADCB-87E3B7900E02}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2652344904-1900242652-894898836</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>U46E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>U46E.206</Version><SMBIOSVersion major="2" minor="7"/><Date>20111007000000.000000+000</Date></BIOS><HWID>9F763707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7D4F3F003203ED6</Val><Hash>ZH5cHJ79b25h+ruoN3qwwrMccOM=</Hash><Pid>81599-875-8655227-65734</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
Installation ID: 107621838793233405758373582473731066199493418733587525
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9YQTR
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 1
Trusted time: 4/14/2012 11:31:52 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:14:2012 23:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEAln2USMiqxJlud8z3FBuK63z4dT0KBC5zOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC _ASUS_ NoteBook
FACP _ASUS_ NoteBook
HPET _ASUS_ NoteBook
MCFG _ASUS_ NoteBook
ECDT _ASUS_ NoteBook
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
DMAR INTEL SNB
SSDT PmRef Cpu0Ist
ASF! INTEL HCG568D
All Replies
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Sunday, April 15, 2012 9:28 AMModerator
"rickili" wrote in message news:bc4368d1-ad77-4f90-9c79-c9d2a3563e84...I have a 3-month old ASUS laptop. Had a bad motherboard replaced several weeks ago. I started getting the "This copy of Windows not genuine" messages on desktop and pop-ups today. Ran MDIAG and go the output below. Please advise.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Other data-->
SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>U46E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>U46E.206</Version><SMBIOSVersion major="2" minor="7"/><Date>20111007000000.000000+000</Date></BIOSLicensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Partial Product Key: 9YQTR
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 1
Trusted time: 4/14/2012 11:31:52 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Who replaced the motherboard?If it was ASUS, then they forgot to flash the BIOS appropriately - and you should contact them for assistance. The SLIC table is missing.If it was anyone else, then your Windows License may no longer be valid. You should first try changing the Key to the one on your COA sticker, using the Change Product Key at the bottom of the System properties page. You will probably need to activate by phone.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked As Answer by rickili Sunday, April 15, 2012 4:43 PM
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Sunday, April 15, 2012 4:43 PM
Thanks! Changing the product key seems to have worked - I hadn't tried doing it through the System properties page.
It was replaced through Best Buy/Geek Squad, and they said they had to "send it in" somewhere to be serviced. Not sure if they sent it to ASUS.
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Sunday, April 15, 2012 4:50 PMModerator
It was probably the local Asus repair center - the motherboard appears to be an Asus replacement one
Please post a new MGADiag report so we can check that everything is now OK.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth