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Not genuine Windows 7

Answered Not genuine Windows 7

  • Friday, March 19, 2010 10:07 AM
     
     
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    I bought Windows 7 Ultimate to run on my MacBook Pro. I installed it & It was working fine until suddenly it bacame not genuine. I tried to re-activate again, unfortunately it gave an error back saying I am in the wrong geographical region. I live in middle east & bought windows in middle east. I checked the default location in the control panel, and it says " United Arab Emirates" (where I live). on the windows box it says for distribution in middle east only. So it s valid. Please help me...

     

    Mohamed

     

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  • Friday, March 19, 2010 12:29 PM
     
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    type SLUI 4 in the search box, hit enter, select a phone number for the UAE region and call it, do not press any keys to force a real person to answer. Activate by phone, if you have any problems explain the situation to the representative on the phone, have your packaging ready so you can read the information to them if necessary.

     

    Carl

     
  • Friday, March 19, 2010 1:14 PM
     
     
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    Hello zehaiwy,

    Before following Carl_OH's suggestion, please post a report so we can get a snapshot of the current issue.  The go ahead and follow Carl's advice :-)

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
     
  • Friday, March 19, 2010 3:11 PM
     
     
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    Hi Carl & Dan,

    Thanks for your help... I really appreciate it... pls find below the report. thanks




    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FRH34-CG9Y7-BQHWX
    Windows Product Key Hash: 7pzew/LRREa3LcDcjLYiSIHXeDo=
    Windows Product ID: 00426-491-0407827-85034
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {1C1E3BB5-0418-4B06-BE9E-BBB70B1B9417}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1C1E3BB5-0418-4B06-BE9E-BBB70B1B9417}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BQHWX</PKey><PID>00426-491-0407827-85034</PID><PIDType>5</PIDType><SID>S-1-5-21-423695171-2148625278-2459036939</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20090918000000.000000+000</Date></BIOS><HWID>07B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arabian Standard Time(GMT+04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-491-040782-00-1033-7600.0000-0782010
    Installation ID: 007824229975109970204706880485346394546064335711764761
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: BQHWX
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 3/19/2010 7:08:58 PM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAeqhW7zz95rcMXGIF/BTnIfGej5VgVg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP INTEL 440BX   
      SRAT VMWARE MEMPLUG 
      BOOT PTLTD $SBFTBL$
      MCFG PTLTD $PCITBL$


     
  • Friday, March 19, 2010 7:44 PM
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    I recommend following the steps that Carl_OH provided.

    Your Windows needs to be Activated and if Activation over the Internet is failing, the next step is to Activate by Phone.

     

    Thank you,

    Darin MS
     
  • Saturday, March 20, 2010 6:36 PM
     
     
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    I'm getting the same error. Got my copy from a retailer and installed ok. Been running fine for about a week untill now? I've done a report below.

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-XTJDF-RQXDQ-F6JTM
    Windows Product Key Hash: R08Uka7aP4mE1F+TVD++bMSoYpg=
    Windows Product ID: 00371-177-1327125-85582
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {EA6824B2-3367-4A8B-B56B-4E8811380EF0}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EA6824B2-3367-4A8B-B56B-4E8811380EF0}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-F6JTM</PKey><PID>00371-177-1327125-85582</PID><PIDType>5</PIDType><SID>S-1-5-21-3741487772-1128617057-2228340826</SID><SYSTEM><Manufacturer>Foxconn</Manufacturer><Model>BlackOps</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20080611000000.000000+000</Date></BIOS><HWID>FABA3607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-132712-00-2057-7600.0000-0722010
    Installation ID: 001060979880028031746930899974923002160251115734770926
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: F6JTM
    License Status: Unlicensed
    Remaining Windows rearm count: 3
    Trusted time: 20/03/2010 18:25:18

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: PASS
    Event Time Stamp: 3:20:2010 18:18
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAAACAAAAAgABAAEA6GFSdnBcsIVk/oj9CIXaF+o/vENCYWI95JSSIGgLzDE=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            IntelR        AWRDACPI
      FACP            IntelR        AWRDACPI
      HPET            IntelR        AWRDACPI
      MCFG            IntelR        AWRDACPI
      SSDT            PmRef        CpuPm

     

    Please help.

     
  • Saturday, March 20, 2010 7:41 PM
     
     
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    Please start a new thread, this one is marked as answered and will be ignored by many people. Also visit www.microsoft.com/howtotell and verify that the media and packaging you recieved is legitimate. You have code that may represent the presence of an activation exploit.

    HrOnline: 0xC004C4A8

    Your key may be genuine however if there is an exploit on your computer that WAT recognizes even a genuine key will not activate.

    As I said, start a new thread with all of the pertinant information and someone will be glad to help you. Also, when I say their may be an activation exploit, that does not imply wrongdoing it just means we have to clean that off before you can activate, there are many ways for this to happen to someone without their knowledge.

     
  • Wednesday, March 24, 2010 4:00 PM
     
     
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    Hi guys,

     

    Thanks a lot for you help. I activated through phone... it worked. My windows desktop does not show not genuine any more...