Thursday, September 20, 2007 11:55 AMThe tool does not 'support' my version of windows. Can anyone help me? I have a valid COA ready all i need is to update my product key.
Diagnostic Report (1.7.0039.0):
Validation Status: Invalid Product Key
Detailed Status: N/A
Cached / Grace status: N/A, N/A
Windows Product Key: *****-*****-9MT6X-PGKC8-J4JTM
Windows Product Key Hash: W9oNvBRsiyuwnnUS3Z41cRuAWcM=
Windows Product ID: 76487-365-6725323-22856
Windows Product ID Type: 5
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.2.0.med
Is Admin: Yes
Commit / Reboot / BRT: N/A, N/A, N/A
WGA Version: Registered, 126.96.36.199
Signed By: Microsoft
Product Name: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A
Cached Result: 8
File Exists: Yes
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
Office Status: 114 Blocked VLK 2
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1
Thursday, September 20, 2007 1:22 PMAnswererSince you have a retail version of Windows XP installed, you'll need a retail product key for Windows XP. A Media Center product key will not work with a retail version of Windows XP because Media Center product keys are OEM.
Thursday, September 20, 2007 4:14 PM
Right now your computer has a "hacked and cracked" installation of XP Media Center Edition, and this installation was done with an Invalid Product Key. MS most likely invalidated the key because it was generated by a non-MS Key Generator program, which seems to be the situation in your case.
Furthermore, if you search the forum for the part of the Product Key reported by the mgadiag utility, 9MT6X-PGKC8-J4JTM, you will see that over a dozen other posters have also been victims of that particular Keygen key.
Also, the report is showing that you have a "retail" installation (license type) of Media Center.
Windows License Type: Retail Windows OS version: 5.1.2600.2.00010100.2.0.med
The problem with that is there is no such thing as a Retail license for Media Center (IOW they are not offered for sale in retail packaging that you would find at a major electronics retailer). Genuine copies would have shown up in the report as either "systembuilder/OEM" or "OEM SLP." That is why I call it "hacked and cracked." As I understand it, this is the result of installing a crack available on the internet that adds Media Center functionality to a non-Media Center installation of XP.
The solution to your current problem is to use the Recovery Solution provided with the computer to put the original shipping Windows XP Operating System back onto the computer. Typically the Recovery solution is a hidden recovery partition on the hard disk drive, or a set of Recovery CDs/DVDs. Typically, the Recovery solution erases all user data on the hard disk drive, so please be sure to backup and offload any valuable data before you run the Recovery. You will want to review the documentation for your exact model before you do the Recovery.
Let us know how you make out!
Thursday, September 20, 2007 5:39 PM
Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows Media Center product key installed on this computer was not assigned by Microsoft. The key was most likely generated by a non-sanctioned key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA). You will find numerous sites where this key has been posted. Use your favorite search engine and paste in the product key. Below could be a possible scenario.
There are situations which can cause Windows and Office to become non-genuine. Let me give one example. Have you taken your computer in for maintenance? Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked.
This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Media Center before any further complications occur from being non-genuine. As a customer there are available options you may choose for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine . It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:
First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy. Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they reimburse you and/or provide a Genuine Copy.
Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx who have become victims. Microsoft legal will follow up on all leads provided. Submitting piracy reports will assist in stopping unscrupulous business practices. You may be eligible for free software if you have high quality counterfeit discs. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. We have a 3rd party registered Cryptography lab who evaluates EVERY (really!) submission for the High-Quality Counterfeit replacement program - as they have a pre-determined subset of items they look for.
Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.
Stephen Holm, MS
WGA Forum Manager
Friday, September 21, 2007 6:14 AMThanks for your help.
How can i back up all my files on my Hard drive along with my settings on my comp?
Friday, September 21, 2007 3:58 PM
Saturday, September 22, 2007 4:37 AM
I was thinking of backing up everying and putting it on a floppy or cd. Then reinstall media center. Think that would work?
Monday, September 24, 2007 7:07 PM
Reinstalling Media Center will not resolve your problem. Please read the posts myself and Dan posted. In turn this will explain in detail. As far as backing up your data your idea will work. Depending on how much data you have would probably dictate how you would back up data. Floppy would not be the best resolve as you are severly limited on space. Using a CD or DVD RW media, external hard drive, network drive (if available), or memory stick would be a best cours of action.
Stephen Holm, MS