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getting upgrades on XP2 via Parallels

Locked getting upgrades on XP2 via Parallels

  • Thursday, February 05, 2009 3:52 PM
     
     
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    Hello.  I am using Windows XP SP2 on a Mac OSX, via a Parallels program.   When I try to download an upgrade to Internet Explorer 7 in order to upgrade to SP3, I get a message "We were unable to install. . . ."   I've tried making exceptions to the firewall, even canceling the firewall, but nothing works.  Meanwhile, I can't get any updates whatsoever.  I'd be grateful for any guidance. Apologies if I'm in the wrong subject category. 
       

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    • Thursday, February 05, 2009 6:45 PM
       
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      elaine barry,

      This forum is for helping customers interoperate with Microsoft Products via our Open Protocol Documentation. Information on this program can be found here:       http://www.microsoft.com/protocols/default.mspx and the documentation itself can be found here: http://msdn.microsoft.com/en-us/library/cc203350.aspx. Your issue does not appear to be related to our protocol documentation. However, there is a forum for Windows XP Service Pack 3 (SP3) on TechNet which can be found here: http://social.technet.microsoft.com/Forums/en-US/itproxpsp/threads/. Your issue seems most relevant to the previously mentioned forum. I hope this information assists you. Please inform me if this does not and I can try and direct you to the correct forum.

      Dominic Salemno
      SENIOR SUPPORT ESCALATION ENGINEER

         
      • Thursday, February 05, 2009 8:08 PM
         
         
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        Thank you for your time and trouble, Mr. Salemno.  I hadn't found the appropriate category.

        Elaine Barry