getting upgrades on XP2 via Parallels

Thu, 05 Feb 2009 15:52:42 Z

Hello. I am using Windows XP SP2 on a Mac OSX, via a Parallels program. When I try to download an upgrade to Internet Explorer 7 in order to upgrade to SP3, I get a message "We were unable to install. . . ." I've tried making exceptions to the firewall, even canceling the firewall, but nothing works. Meanwhile, I can't get any updates whatsoever. I'd be grateful for any guidance. Apologies if I'm in the wrong subject category.

getting upgrades on XP2 via Parallels

Thu, 05 Feb 2009 18:45:56 Z

elaine barry,

This forum is for helping customers interoperate with Microsoft Products via our Open Protocol Documentation. Information on this program can be found here: http://www.microsoft.com/protocols/default.mspx and the documentation itself can be found here: http://msdn.microsoft.com/en-us/library/cc203350.aspx. Your issue does not appear to be related to our protocol documentation. However, there is a forum for Windows XP Service Pack 3 (SP3) on TechNet which can be found here: http://social.technet.microsoft.com/Forums/en-US/itproxpsp/threads/. Your issue seems most relevant to the previously mentioned forum. I hope this information assists you. Please inform me if this does not and I can try and direct you to the correct forum.

Dominic Salemno
SENIOR SUPPORT ESCALATION ENGINEER

getting upgrades on XP2 via Parallels

Thu, 05 Feb 2009 20:08:34 Z

Thank you for your time and trouble, Mr. Salemno. I hadn't found the appropriate category.

Elaine Barry