Wednesday, November 08, 2006 7:27 PM
I'm having difficulty with the camera feed in Conference XP 4.0.
I've upgraded from 3.2 to 4.0 and I do remember changing some settings when I installed 3.2 to get the camera working, I should have recorded the option changes I made. I now get 'static' through the camera when conferencing, but no picture.
As far as I can make out, the video format defaults to PAL_B, I think this is what I changed when I upgraded to 3.2 originally to get that working however when I change this setting now, in 4.0 the program does not seem to take the change, when I click OK and return to the same screen again it is back to PAL_B.
I uninstalled 4.0 and reinstalled 3.2 and noticed that it too seems to not take changes I make to video format setting, so I can't get 3.2 working for me either
Any suggestions are appreciated,
Thursday, November 09, 2006 3:04 PM
I need to know what kind of camera and / or capture card you are using, and I need to know what type of video you expect to send / receive. Are your machines setup for PAL or NTSC?
Thursday, November 09, 2006 7:17 PM
Thank you for your reply. We are using a Canon VC-C4 camera and a TV card (Mercury TV Card 7130). The default setting in CXP is PAL_B, I assume the computer is set up as PAL (We're in Ireland) however if there is a setting I can check please let me know.
Thursday, November 09, 2006 10:06 PM
If you go into the advanced dialog for the capture card, you should be able to choose what kind of encoding you want to send. Or you can give me Remote Desktop access and I can look into it for you, if that doesn't work.
By the way, I should add that CXP is not choosing anything for your capture card. The capture card has its own defaults. CXP is simply reporting how the capture card is set. It should be a couple of mouse clicks to change it.
Monday, November 13, 2006 4:17 PM
Thank you for your reply.
The capture card is receiving a signal from the camera - I can get an image through it. I can't see any options - advanced or other, to change any format settings on the card or any of the card's programs. Do you mean the 'Advanced settings' dialog box within conference XP? I've linked a screen shot of that.
I'd be happy to give you remote access if you feel it's necessary.
Monday, November 13, 2006 7:05 PM
I have tried contacting you via email, so that we can set up Remote Assistance or Remote Desktop. I will be out of the office starting tomorrow, so we need to make this happen in the next couple of hours.