General Discussions Forum

windows 7 screen/display problems (video included)

Mon, 02 Nov 2009 02:11:43 Z

i need a little help with this the screen keep like flickering or flashing whatever you want to call it i just installed did a clean install of windows 7 i upgraded from windows XP now this keep happening any suggestions???
NVIDIA GeFORCE 6100
http://www.youtube.com/watch?v=41vuSJtINaQ

Computer not working right after W7 upgrade. Please help!

Tue, 24 Nov 2009 03:22:56 Z

Word is acting exactly like it did on my old machine before I purchased my new PC three months ago....I use Office 2003.....the Thesaurus won't work, when I click Page Setup it says Not Responding for some time before it finally pops up the Page Setup box, and other things like that where it says not responding. I am getting frustrated. I bought a new computer and ever since the W7 upgrade, I've only had problems. The printer in QB won't work, and other annoying things. Everything takes longer than it used too....just opening My docs and clicking on a folder takes too long...it pauses for awhile before opening.

Forgot to mention....called HP and they had me do updates. Now Syncback back up won't work (and it was working fine before updates) and now when the computer goes to sleep, I have to click my mouse and enter button about 20 times before the monitor will show anything and then it says I entered the wrong PW for my login.

Outlook gives me problems too -- not opening sometimes, etc.

Now IE isn't working!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Won't open says Not Responding.

Windows 7 install on USB drive

Sun, 12 Apr 2009 18:28:26 Z

Hi,
I am not sure if this is right forum to post. Is it possible to install Windows 7 on an external USB drive? I can't find any answer for this. I tried installing to an USB drive and got error message saying Windows 7 cannot be installed on USB drive.

Thanks in advance,
CK.

VBA runtime error 91 working and not at the same time!?

Wed, 11 Nov 2009 13:33:01 Z

Hi,

This is the first time I've asked a question on here. This is a bit of a long one!

I'm working on a workbook that has quite a few macros etc in it. I'm a bit confused as I have some code which is run when a pivot chart calculates andformats the chart's appearance. This seems to work fine when I click on the various charts.

However I have another bit of code which is making a copy of the workbook, saves it on the desktop, looks at the active sheet (which is seperate to the pivot chart ones) removes formulas/replaces with values and then deletes all but the active sheet. This second bit of code works fine if the wook is opened and the copying macro run straight away (or just without looking at the chart sheets). However, if I open the book, look at a sheet with one of the pivotcharts (so runs the formatting macro - which works) and then move to the other sheet and run the copying macro - then I get the runtime 91 error...

This is the formatting code:

Sub ColourFormatPChartsTrafficLight()
'
    Dim i As Integer
    Dim a As Integer

    a = ActiveChart.SeriesCollection.Count

    For i = 1 To a
    Select Case ActiveChart.SeriesCollection(i).Name
    Case "Amber"
        ActiveChart.SeriesCollection(i).Select
        With Selection.Border
        .Weight = xlThin
        .LineStyle = xlAutomatic
         End With
         Selection.Shadow = False
        Selection.InvertIfNegative = False
        With Selection.Interior
        .Pattern = xlSolid
        .ColorIndex = 45
        End With
         ActiveChart.SeriesCollection(i).ApplyDataLabels AutoText:=True, LegendKey:= _
        False, ShowSeriesName:=False, ShowCategoryName:=False, ShowValue:=True, _
        ShowPercentage:=False, ShowBubbleSize:=False

    Case "Green"
        ActiveChart.SeriesCollection(i).Select
        With Selection.Border
        .Weight = xlThin
        .LineStyle = xlAutomatic
        End With
        Selection.Shadow = False
        Selection.InvertIfNegative = False
        With Selection.Interior
        .Pattern = xlSolid
        .ColorIndex = 43
         End With
         ActiveChart.SeriesCollection(i).ApplyDataLabels AutoText:=True, LegendKey:= _
        False, ShowSeriesName:=False, ShowCategoryName:=False, ShowValue:=True, _
        ShowPercentage:=False, ShowBubbleSize:=False

    Case "Red"
        ActiveChart.SeriesCollection(i).Select
            With Selection.Border
        .Weight = xlThin
        .LineStyle = xlAutomatic
        End With
        Selection.Shadow = False
        Selection.InvertIfNegative = False
        With Selection.Interior
        .Pattern = xlSolid
        .ColorIndex = 3
         End With
         ActiveChart.SeriesCollection(i).ApplyDataLabels AutoText:=True, LegendKey:= _
        False, ShowSeriesName:=False, ShowCategoryName:=False, ShowValue:=True, _
        ShowPercentage:=False, ShowBubbleSize:=False

    Case "NA"
        ActiveChart.SeriesCollection(i).Select
        With Selection.Border
        .Weight = xlThin
        .LineStyle = xlAutomatic
        End With
        Selection.Shadow = False
        Selection.InvertIfNegative = False
        With Selection.Interior
        .Pattern = xlSolid
        .ColorIndex = 15
         End With
        ActiveChart.SeriesCollection(i).ApplyDataLabels AutoText:=True, LegendKey:= _
        False, ShowSeriesName:=False, ShowCategoryName:=False, ShowValue:=True, _
        ShowPercentage:=False, ShowBubbleSize:=False

    Case Else
        Exit Sub

    End Select
Next i

End Sub

Its the line a = ActiveChart.SeriesCollection.Count which is highlighted when I debug. I googles for help and found something indicating there was an excel bug when doing a 'find' on cell formatting and it suggested changing around the .Pattern = xlSolid and .ColorIndex = 15 lines. I tried this even though mine isn't to do with finding but that hasn;t worked. see http://support.microsoft.com/kb/282153

Can anybody help?

Thanks

window 7

Thu, 05 Nov 2009 10:36:49 Z

I am having problems with my printer , it want print can you help

windows 7 will not run experience index

Sun, 08 Nov 2009 11:13:39 Z

After reinstalling Windows 7, some programs will not install and the windows experience rating stops and will not give a rating.

Clarissa 18

Mon, 09 Nov 2009 13:38:00 Z

=== Remove and Reseat Wireless Adapter card.

Please follow the steps as provided in the service manual of your Notebook model to remove and reseat the wireless adapter card. To download the service manuals, please visit the below given web link:

http://h10032.www1.hp.com/ctg/Manual/c01095493.pdf

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

The above link is in .pdf format, to open the link acrobat reader application should be preinstalled in your system. Please download the software from the URL below:

http://www.adobe.com/products/acrobat/readstep2.html

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

You can find the instructions under "Removing and Replacement" category on the service manual link on page numbers 128 & 129

Remove reseat hard drive, Self test, Kill disk—VC

From your E-Mail, I understand that you when you are trying to restore your Notebook to its factory shipped settings using the recovery discs, you are unable to proceed further as the Notebook turns off and prompts you to restart the installation process.

I regret for the inconvenience caused to you with our product.

Zach, at this point of time, to isolate the issue further, I recommend you to remove and reseat the hard drive of your notebook once and perform hard drive self test to find out whether the issue is with the hard drive or with the internal malfunction of the Notebook.

=== Remove and reseat Hard Drive.

Please follow the steps as provided in the service manual of your Notebook model to remove and reseat the Hard Drive. To download the service manuals, please visit the below given web link:

http://h10032.www1.hp.com/ctg/Manual/c01550108.pdf

NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window and press enter.

The above link is in .pdf format, to open the link acrobat reader application should be preinstalled in your system. Please download the software from the URL below:

http://www.adobe.com/products/acrobat/readstep2.html

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

You can find the instructions under "Removing and Replacement" category on the service manual link on page numbers 62 to 64.

After you have removed and reseated the Hard drive, please follow the steps below to test the hard drive of the Notebook using the HP Hard Drive Self Test:

== Procedure to perform Hard Disk Self Test:

Hard Disk Self Test, checks the status of your hard disk. I request you to perform Hard Disk Self Test.

1. Plug the AC Adapter into the Notebook PC.

2. Press and Hold the Power button for 5 Seconds to turn off the PC.

3. Press the F10 key (on some notebook PCs, F2 or F6).

Then Press the Power button to turn on the PC releasing the F10 key after text is displayed on the screen of the PC.

4. After the BIOS Setup Utility is displayed, use the Right Arrow key to select the Tools menu.

5. Select Hard Drive Self Test

6. Press the Enter key to start the test.

The Hard Drive Self Test will provide an Estimated test time. A Quick test a Comprehensive test and a SMART test will execute when the Enter key is pressed. Please perform both the short and comprehensive tests if needed manually.

If the test status is failed then the issue is due to the defective hard drive and it needs to be replaced.

If the hard drive self test status is pass, I recommend you to use the kill disk utility.

== Kill Disk Uitlity:

Active@ KillDisk - Hard Drive Eraser is a powerful and compact software that allows you to destroy all data on hard and floppy drives completely, excluding any possibility of future recovery of deleted files and folders. It's a hard drive and partition eraser utility.

== Using KillDisk utility:

KillDisk utility will enable you create a bootable CD used in the process of reinstalling the OS. You can download KillDisk utility from the following web site:

http://www.killdisk.com/downloadfree.htm

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

In the above web site, under Download KillDisk section, click on 'Download Bootable ISO Image of Active KillDisk to burn CD' to download a bootable ISO image of KillDisk available under the "Bootable ISO Image for Professional version" segment.

Download Bootable ISO Imageof Active@ KillDisk to burn CD.

This downloads an ISO IMAGE (not a regular file) that needs to be burned to the CD AS AN IMAGE (not as an added file). You may use any other System to burn the Killdisk CD.

Now, make CD/DVD drive, the first boot device by hitting ESC key at HP logo, insert the already created KillDisk CD, and reboot the PC.

For a graphical representation, visit the Web Sites below:

http://www.petri.co.il/how_to_write_iso_files_to_cd.htm

If you are using NERO CD burning software, visit the Web Site below:

http://www.bay-wolf.com/burnimage.htm

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

On restart, the KillDisk utility starts and follow the instructions to delete all the partitions.

NOTE: Please note that you have created a KillDisk CD on any other System and use that CD to delete partitions on the hard drive.

Now, all the partitions will be wiped from the Hard disk. You can now use the Windows Vista Recovery CDs to recover the notebook to factory conditions.

Note: Please backup your Important data.

Hope, I have thoroughly addressed your concerns. If the issue persists please get back to us with your observations and results; I will be glad to assist you further.

Clarissa 17

Mon, 09 Nov 2009 13:37:06 Z

Recovery partition + XP—VC

I would like to inform you that the latest model HP Pavilion/Compaq notebooks are not shipped with Recovery Disks. These models are featured with new Recovery process called "Softthinks PC Recovery". The Recovery Partition contains the image of the operating system, applications and drivers. You can reinstall the Operating system and preinstalled applications from this recovery process. Also, when the notebook is turned on for the first time, it will prompts the user to create Recovery CD's or DVD's. If the notebook is having CD/DVD writer, you can burn the Recovery CD's or DVD's.

This Recovery Partition can be used for the following:

* Creating Recovery kit for your notebook.

* Restoring factory installed application or driver.

* Reinstall or repair the existing Operating System.

* Restore the notebook to its Original factory settings.

The Recovery Manager examines your computer and determines how many blank CDs or DVDs the disk creation process will require. The disk creation process may require up to 10 or more CD-R disks or 1-3 DVD-R or DVD+R disks.

CAUTION: The disk must be either CD-R, DVD-R, or DVD+R. Do not

use CD-RW or DVD-RW disks because the Read/Write type

disks will cause the creation process to fail.

For detailed information on using the PC Recovery solution and creating recovery discs, please visit the following Web site:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00608578&cc=us&lc=en&dlc=en&dlc=en&lang=en

Recovery partition + Vista—VC

This Recovery Partition can be used for the following:

* Creating Recovery kit for your notebook.

* Restoring factory installed application or driver.

* Reinstall or repair the existing Operating System.

* Restore the notebook to its Original factory settings.

CAUTION: The disk must be either CD-R, DVD-R, or DVD+R. Do not

use CD-RW or DVD-RW disks because the Read/Write type

disks will cause the creation process to fail.

For detailed information on using the PC Recovery solution and creating recovery discs, please visit the following Web site:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00809678&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Recovery Solutions

Using HP Recovery Manager -- Vista

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00809678&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Using the PC Recovery Solution - XP

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00608578&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Windows XP reinstallation--- XP

http://www.windowsreinstall.com/winxphome/installxpcdrepair/part1.htm

Creating Recovery Disc Set in Windows Vista

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00882383&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Obtaining a Recovery CD or DVD set for Windows Vista

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00810334&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Restoring Files from Backup

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00854616&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Recovery Partition is Accessible to Reading and Writing Files

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00679369&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Removing the HP Recovery Partition

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00810279&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

HP Recovery Partition Has More Than 1GB Free Space After Out of Box Experience

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01325164&jumpid=reg_R1002_USEN

Repairing a Corrupted Installation Using HP Recovery Manager

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00859585&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Errors, problems and fixes:

'What do you want Windows to do?' Message Appears while Creating Recovery Media

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00679381&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Disc Inserted is a Rewritable Disc Message when Creating Recovery Media

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00679330&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

HP Backup and Recovery Partition Patch

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=ob-53258-1&jumpid=reg_R1002_USEN

Reinstalling Vista using recovery discs—VC

Please follow the below provided steps to reinstall the vista operating system using recovery disks.

NOTE: Please be aware that using your system's recovery discs may take two hours, and that using discs ordered directly from HP may take four to six hours and include several restarts.

Use the recovery discs to restore the PC by following the steps below:

1) Open the disc drive door and turn off the PC.

2) Insert the first Recovery disc in the disc drive and close the door.

3) Press the power button to turn on the PC.

4) The HP Recovery Manager window appears during the boot process.

If the HP Recovery Manager can access the hard drive, a prompt is displayed to backup the user files before continuing the recovery.

If the HP Recovery Manager cannot access the hard drive to fix the system errors, the HP Recovery Manager will overwrite all the data and reconfigure the entire hard drive to its original condition.

5) Follow the prompts to insert any additional recovery discs in the disc drive.

I recommend you to refer to the below HP support document for additional information on reinstalling the vista operating system using recovery disks.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00809678

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Also, I refer the below web link for mor information reinstall the vista operating system.

http://support.microsoft.com/kb/918884

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

NOTE: Clicking the link may give an error indicating it is invalid. Please copy and paste the entire link in a new browser window and press enter.

If the test indicates status as failed then the issue is due to the malfunction of the hard drive and it needs to be replaced.

I hope this information helps you.

Please get back to us with your observations and results; I will be glad to assist you further.

=== Remove and reseat Hard Drive.

Please follow the steps as provided in the service manual of your Notebook model to remove and reseat the Hard Drive. To download the service manuals, please visit the below given web link:

http://h10032.www1.hp.com/ctg/Manual/c01095493.pdf

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

The above link is in .pdf format, to open the link acrobat reader application should be preinstalled in your system. Please download the software from the URL below:

http://www.adobe.com/products/acrobat/readstep2.html

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

You can find the instructions under "Removing and Replacement" category on the service manual link on page numbers

=== Remove and reseat memory module.

We can further isolate the issue, by removing and reseating the memory module on your notebook.

Please refer to the below Maintenance and service manual of your notebook which is in a pdf document format. This document contains pictorial representation in removing and replacement of the memory module of your notebook.

For your convenience, I provide the link to download the service manual of your notebook model.

http://h10032.www1.hp.com/ctg/Manual/c01035677.pdf

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

The above link is in .pdf format, to open the link acrobat reader application should be preinstalled in your system. Please download the software from the URL below:

http://www.adobe.com/products/acrobat/readstep2.html

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Website.

You can find the instructions under "Removing and Replacement" category on the service manual link on page numbers 128 & 129

Additionally, for a pictorial representation of remove/replace procedure, please refer the weblink below:

http://www.yoingco.com/install_laptop_memory_vista.htm

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

Clarissa 16

Mon, 09 Nov 2009 13:36:23 Z

Rebate information - crafted—VC

I apologize for the inconvenience caused to you by our phone support agent.

Hussein, I regret to inform you that we at email support do not have the information regarding rebates. Hence I request you to visit the below URl's for information and assistance regarding rebates.

For information on rebates offered by HP we have the following options:

* HP Offers and Rebates Web site:

http://www.hp.com/united-states/rebateGateway.html

* HP Shopping Web site:

http://www.shipping.hp.com

On the Web page that opens select "mail-in rebate" option from the

menu on the left side of your screen and then select the appropriate

product line.

* HP Awards Center at 1-888-385-5410 from 7:00 a.m. to 7:00 p.m. MST,

Monday through Friday.

Please refer the email address of HP rebates: hp@web-rebates.com.

I hope you understand our limitations. If you need any further clarification, please get back to us. We will be glad to assist you further.

Recovery discs order OOW + XP—VC

From your E-Mail, I understand that you have lost the XP operating system discs of your notebook and needs assistance to obtain a new set of discs.

I am glad that you have forwarded us your concerns and I take great pleasure in assisting you in this regard.

Stephen, you can order the recovery discs for your notebook from the below HP weblink.

== Notebook recovery disc set for Windows XP Home:

https://warp2.external.hp.com/driver/dr_country_select.asp?Product=438970-001&lang=en&cc=us

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Stephen, I would be happy to ship you a new set of Recovery discs for your notebook if the notebook is under warranty. But I regret to inform that as notebook is out of warranty I am unable to do. I hope you understand my limitation in helping you to ship the recovery discs for your notebook for free of cost. I appreciate your co-operation in this regard.

After you have ordered the recovery discs for your notebook follow the steps in the given weblink below to reinstall Windows XP.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00608578

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Please move to 'Recovering from the recovery disks' section in the above link which has the steps to reinstall using recovery discs.

Also, I would like to provide you an other weblink which has a pictorial information of reinstalling Windows XP Operating system.

http://www.windowsreinstall.com/winxphome/installxpcdrepair/part1.htm

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

Hope this information helps in addressing your concern. If you need further assistance, please reply to this message and we will be happy to assist you further.

Recovery discs-Best to serve—VC

However, You can order recovery discs from below weblink:

http://www.best2serve.com/

NOTE: The URLs above will take you to non HP Web sites.HP does not control and is not responsible for information outside of the HP Web site.

Once you visit the above Web site please perform the below steps to place order for recover discs:

1) Select continue

2) Enter " RST123A#ABA" in search field and select continue. (The product number of your notebook)

3) Select your notebook model from the search results to continue.

4) Enter your notebook serial number "2CE456104Q" without quotes in the serial number field and select continue. ( The serial # of your notebook)

5) Follow on-screen instructions.

Alternatively, I recommend you to visit the Web site given below for a list of available languages, locations, and phone numbers to contact HP:

http://welcome.hp-ww.com/country/us/eng/wwcontact.html

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

<><><><><>, after you have ordered the recovery CDs, please refer to the below weblink for information on reinstalling operating system using recovery CDs

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00608578

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

I hope this information helps you.

Please do not hesitate to write back to us in case you have further queries. I assure you of our dedicated support at all the times.

Recovery disks shippment-reply-Escalated-UK

Hello lorraine,

Thank you for writing back to us with the information we requested.

We have taken note of the details you have provided and we would initiate the process for the Recovery Cds to be dispatched to you. We would send you another email once the process has been initiated. This email would contain the details of the Customer Service Order [CSO] number.

If you have further question please reply to this email and we will be happy to assist you further.

For information on keeping your HP and Compaq products up and running, please visit our Web site

at: http://www.hp.com/go/totalcare

Sincerely,

Clarissa

HP Total Care

However, as you are unable to create recovery CDs, I have to forward your inquiry to the appropriate region to ship the recovery CDs, as the notebook service and parts vary from region to region. One of the representatives from that group will be contacting you within one local business day. This representative will become your point of contact for this issue.

To forward your request to appropriate region please get back to me with the below details :

Reason:

E-mail Case:

Product Model:

Serial number:

Operating System:

Purchase Date:

Customer Name:

Company:

Daytime Telephone:

Evening Telephone:

E-mail:

Address:

Country:

Best time to call:

Previous history:

Problem description:

Notes:

Thank you for your patience.

I am sure that once you get back to me with the requested details and after forwarding it to the appropriate region, you will be assisted with high priority in resolving the issue with the notebook.

If you need further assistance, please reply to this message and we will be happy to assist you further.

Recovery disks, Shipping info—VC

If you do not have the recovery disks created or if you are unable to create recovery Cds, please let me know. We would be glad to ship you a set of recovery disks for you notebook.

Please complete the information below so we can process your request for the shipping of recovery CDs:

Shipping Information(USA):

* E-mail-id:

* Name(First and Last):

* Organization:

* Mailing Address (No P.O. Boxes):

* Apartment/Building/Mailstop:

* City:

* State:

* Zip/Postal Code:

* Country:

* Phone Number (including area code):

Product Information:

* Product Model Number (ex: ZX5120us, ZD7040us etc):

* Product Number (ex: C1234A):

* Product Serial Number (ex: CND44720L9):

* Product Purchase Date:

Also, I request you to provide me the exact serial number of your notebook in order to check the model specifications and warranty status. The serial number and product number can be found on the bottom side of your Notebook. The serial number will be a 10 or 12 digit alpha numeric characters.

For example, the service tag, located on the bottom of the notebook PC, contains the following information:

Product Name: Compaq Presario V6000

Serial Number: CNF1234567

Part Number: RST123A#ABA

Model Number: V6000XX

For more information on finding the serial number, visit the following URL:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00033108

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

After you have received the recovery disks I recommend you to perform full system recovery.

Recovery Disks--Creation(Final)--VC

I would like to inform you that the latest HP Pavilion notebook models are not shipped with Recovery Disks. These models are featured with new Recovery process called "Softthinks PC Recovery". The Recovery Partition contains the image of the operating system, applications and drivers. You can reinstall the Operating system and preinstalled applications from this recovery process. Also, when the notebook is turned on for the first time, it prompts the user to create Recovery CD's or DVD's. If the notebook is having CD/DVD writer, you can burn the Recovery CD's or DVD's.

This Recovery Partition can be used for the following:

* Creating Recovery kit for your notebook.

* Restoring factory installed application or driver.

* Reinstall or repair the existing Operating System.

* Restore the notebook to its Original factory settings.

CAUTION: The disk must be either CD-R, DVD-R, or DVD+R. Do not

use CD-RW or DVD-RW disks because the Read/Write type

disks will cause the creation process to fail.

==Creating the Recovery disks

==Create a set of operating system Recovery disks by following the steps below.

1.Click Start and type Recovery in the Search field.

2.Select Recovery Manager , and when the wizard opens, click the Advanced options button, if available.

3.Select Recovery disk Creation , and follow the directions provided in the wizard.

4.After all the recovery disks are created, label the disks and store them in a safe place.

For more information in creating recovery disks set for your notebook, please refer to the below HP support document:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00882383&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00809678&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Copy and paste the entire link in a new browser window and press enter.

However, if you are unable to create the recovery discs, please provide me the below information. We will be glad to ship you a set of recovery disks for you notebook at free of cost as your notebook is under warranty:

Shipping Information(USA):

* E-mail-id:

* Name(First and Last):

* Organization:

* Mailing Address (No P.O. Boxes):

* Apartment/Building/Mailstop:

* City:

* State:

* Zip/Postal Code:

* Country:

* Phone Number (including area code):

Product Information:

* Product Model Number (ex: ZX5120us, ZD7040us etc):

* Product Number (ex: C1234A):

* Product Serial Number (ex: CND44720L9):

* Product Purchase Date:

Please get back to us with the requested information in case you are unable to create the recovery discs; I will be glad to assist you further.

Clarissa 15

Mon, 09 Nov 2009 13:35:40 Z

Power drain—VC

The problem you are experiencing could be due to Static Charges present in the notebook. To explain this, I would like to inform you that, due to regular usage of the notebook, some static charges tend to stay in the computer Mother Board, this sometimes results in not allowing the computer to function properly.

In order to isolate the issue, I request you to perform Power Drain to discharge the static charges from the notebook capacitors:

Please follow the power drain procedure to confirm the same:

1. Disconnect the AC Adapter.

2. Remove the Battery.

3. Hold the Power button down for 45 seconds to 1 minute.

4. Reconnect the AC adapter.

5. Turn on the Notebook power.

Try restarting the computer only with the AC power, without the battery & vice-versa.

== OR ==

===Power Drain Procedure===

1. Disconnect the AC Adapter.

2. Remove the Battery.

3. Hold the Power button down for 30 seconds to 1 minute.

4. Reconnect the AC adapter.

5. Turn on the Notebook power.

After performing the power drain procedure perform the steps below:

1. Remove battery and AC adapter

2. Press and hold power button for at least 30 seconds (That's the power drain procedure I mentioned).

3. Hold down Func-B-Q keys simultaneously *while plugging AC power back in.*

4. Continue holding the keys down for a few seconds after plugging in.

5. Release keys and then hit power button.

This should start the notebook.

== OR ==

== Power drain:

Try doing power drain by taking out the battery & keep holding down the power button for complete one minute to drain out the power from the computer components. Restart the computer after putting the battery in.

Power drain process:

1. Shut the computer down.

2. Disconnect the AC adapter and remove the battery.

3. Press the power button down for about 30-60 seconds.

4. Reconnect the AC adapter and the battery.

5. Restart the computer.

Try restarting the computer only with the AC power, without the battery & vice-versa.

=== Reinstalling Power Management In Windows VISTA ===

To reinstall Power Management in Windows VISTA, follow these steps:

1. Click Start button

2. From Start menu Click Control panel

3. In Control Panel Click the "System" icon

4. In the System Window look on the Left hand side of the window and you will see a list of options. Click on the "Advanced System Settings" option

5. Because Computer management requires administrative privileges you may find the User Account Control will pop up. If it does then enter the required information (if you are not the administrator) or, if you are the administrator, click the Continue button. The System properties window will open.

6. Click on "Hardware" tab and "click on Device Manager"

7. In Device Manager, click the plus sign (+) next to System Devices.

8. Right-click the "ACPI Fixed Features button" and select Uninstall.

9. Click on "OK" and Restart the notebook.

On restarting the notebook, Windows will automatically detects and installs Power Management on the computer.

I recommend you to visit the below weblink for information on understanding power management in Vista:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00825528&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

----------------------------------------------------------------

To restore the default power management settings in the registry (VISTA):

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=ob-46019-1&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

=== Reinstalling Power Management In Windows XP ===

To reinstall Power Management in Windows XP, follow these steps:

1. Click Start, select Control Panel, and then choose Performance and Maintenance.

2. Click the "System icon" to open the System properties window.

3. Select the "Hardware" tab and click "Device Manager".

4. Click the plus (+) sign next to System Devices.

5. Right-click the ACPI Fixed Features button and select Uninstall.

6. Restart the system.

On restarting the system, Windows will automatically detect and install Power Management on the computer.

==OR==

Here is an other approach to Reinstalling Power Management In Windows XP

=== Reinstalling Power Management In Windows XP ===

1. Right Click on My Computer, click properties. The System properties window will open.

2. Click the "Hardware" tab, and then click the "Device Manager" button.

5. Click the plus (+) sign next to System Devices.

6. Right-click the "ACPI Fixed Features" button, and select Uninstall.

7. Restart the system.

On restarting the system, Windows will automatically detect and install Power Management on the computer.

==Adjust your power settings

Windows Vista is automatically set to a power setting called the "Balanced" power plan. This power plan setting seems to be fine for desktop computers and laptops that are plugged in. But laptops working on battery power may require an adjustment of this setting. Here's how:

1) Go to Start>> Control Panel>> Power Option icon.

2) From here, you can select a different "Power Plan" or you can change the settings of the selected power plan manually.

3) To adjust the selected setting, click the "Change Plan Settings" link under the "Balanced" entry.

4) Adjust the settings to fit your systems needs or you can dive a little deeper by clicking the "Change advanced power settings" link.

5) When you are finished, click the "Save changes" button at the bottom of the window.

Processor and VGA Card upgrade—VC

From your E-Mail, I understand that you would like to know whether processor and VGA card can be upgraded on your HP Pavilion dv9310us Notebook.

I am glad that you have forwarded us your concerns and have given me an opportunity to assist you. I assure you of my complete assistance.

Rene, I am afraid to inform, that processor it is not an option for upgrade on most of the notebook computers. This is because in the notebook there are many factors that need to be taken into consideration when upgrading the processor on the notebook. Variables such as the Chipset support, motherboard type, BIOS version and socket type must all be taken into consideration when attempting to upgrade a processor. Incorrect DIP switch settings may damage the new processor and the motherboard.

However, I have gone through the database with the information you have provided that your notebook presently has 1.6 GHz AMD Turion™ 64 X2 Dual-Core Mobile Technology TL-52 processor with 512KB+512KB L2 Cache and 1024MB DDR2 System Memory (2 Dimm). That is the maximum supported by the Motherboard on your HP Notebook. As the maximum capability of the processor already has been bundled with your HP Notebook so there is no option of upgrading it.

Also, I regret to inform that the graphics card is also not an option for upgrade on most of the notebook computers. This is because the notebook computers are equipped with an onboard graphics card which cannot be replaced separately. Additionally, there is no provision for the installation of an additional graphics adapter like in a desktop computer, where you can install two graphics card simultaneously (a PCI and an AGP display card), if it is necessary. Therefore, you cannot upgrade the video or graphics card of the Notebook.

However, you can update the video driver regularly to improve the video card performance. For your convenience I am provding the latest video drivers for your notebook. You can download and update the Video drivers from the URL provided below:

ftp://ftp.hp.com/pub/softpaq/sp35501-36000/sp35686.exe

** Installation Instructions:

1. Download the Softpaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

3. Restart the notebook when the installation is complete.

Performing the above options may gradually increase the video card performance.

However, plese visit the URL link provided below to update the drivers regularly for your notebook.

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&lang=en&product=3370372

Additionally, you can improve the system performance by performing some options on the Notebook.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&docname=c00816938

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

I am sure that I have thoroughly addressed your concerns. Please do not hesitate to write back to us us if you have any questions or clarifications. I will be glad to assist you.

Processor upgrade article--AAMBATI

I understand that you would like to know whether processor can be changed on your HP Notebook.

I am afraid to inform, that processor it is not an option for upgrade on most of the notebook computers. This is because in the notebook there are many factors that need to be taken into consideration when upgrading the processor on the notebook. Variables such as the Chipset support, motherboard type, BIOS version and socket type must all be taken into consideration when attempting to upgrade a processor. Incorrect DIP switch settings may damage the new processor and the motherboard.

However, I have gone through the database with the information you have provided that your notebook presently has 1.86 GHz Intel Core Solo processor T1350 and that is maximum supported by the Motherboard on your HP Notebook. As the maximum capability of the processor already has been bundled with your HP Notebook so there is no option of upgrading it.

This information should have answered your query. If you have further questions, please reply to this message. We will be happy to assist you further.

Product Information—VC

<><><>, the issue might be related to hardware. However, I am unable to find any relevant information related to the product as you have not provided the serial number tous. I can assist you in the best possible way, if you could provide more information relating to the product.

== Product Information:

* Product Model Number (ex: ze4250, n5441 etc):

* Product Number (ex: C1234A):

* Product Serial Number (ex: US12345678):

* Product Purchase Date:

* Operating System (Exampla: Windows XP, Vista or Other):

* Country of purchase:

* Country of Residence:

The Model, Product and Serial number is located on the bottom of the PC on a white sticker.

- OR -

Please visit the following URL for more information how to Locating the Product Number and Serial Number:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00033108

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Please get back to me with the requested information. It would be a great pleasure to help an esteemed customer like you.

ReadyBoost

ReadyBoost

-----------

ReadyBoost is a new disk caching technology included in Windows Vista that uses flash memory to boost your system performance. It can use any form of flash memory such as a USB 2.0 drive, SD card or CompactFlash.

The USB flash drives are not as fast as the main memory, they can be faster than a hard disk drive and enabling ReadyBoost can free up some of the main memory which could be used for other tasks and applications.

How to use Windows ReadyBoost?

First of all you need to have a flash memory device, such as a USB 2.0 drive. The device can have any amount of memory from 512 MB to 4GB. If it is bigger than 4 GB there is no problem, but ReadyBoost will use only up to 4 GB due to the limitations of the filesystem.

1) First you plug it in and the Autoplay menu pops up.

2) Click on Speed up my system and then select the amount of space you want to be used by ReadyBoost.

NOTE: The recommended amount of memory to use for ReadyBoost is one to three times the amount of memory (RAM) installed in your computer. For instance, if your computer has 512 MB of RAM and you plug in a 4 GB USB flash memory stick, you should set aside from 512 MB to 1.5 GB.

3) After you have selected the amount of memory for ReadyBoost, click the OK button and that's it - ReadyBoost will start its work.

If you look on the memory stick you will see a file with the name ReadyBoost.sfcache. That is where ReadyBoost does all the caching.

For a pictorial representation and more information on Readyboost, please refer the below weblink:

http://www.vista4beginners.com/ReadyBoost

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

Clarissa 14

Mon, 09 Nov 2009 13:34:27 Z

Operating system not found + Vista—VC

From your E-Mail description, I understand that upon switching your notebook you are being displayed an error message "operating system not found".

I greatly appreciate that you have forwarded us your concerns and has given me an opportunity to assist you in this regard.

Firstly, a note of appreciation for the efforts you put into in order to resolve the issue. I can understand that such issues with the computer can be very upsetting.

Please be assured that I will provide the necessary assistance to you in this regard.

Chris, This issue may occur if one or more of the following conditions are true:

• The basic input/output system (BIOS) does not detect the hard disk.

• The hard disk is damaged.

• Sector 0 of the physical hard disk drive has an incorrect or malformed master boot record (MBR).

To isolate and resolve the issue, I recommend you to remove and reseat the hard drive once and check with the issue. Please reset the hard drive by peforming the steps provided in the web link below:

=== Remove and reseat hard drive.

For your convenience, I provide the link to download the service manual for your notebook model.

http://h10032.www1.hp.com/ctg/Manual/c01295898.pdf

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

The above link is in .pdf format, to open the link acrobat reader application should be preinstalled in your system. Please download the software from the URL below:

http://www.adobe.com/products/acrobat/readstep2.html

NOTE: Clicking the link may give an error indicating it is invalid. Please copy and paste the entire link in a new browser window and press enter.

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Website.

You can find the instructions under "Removing and Replacement" category on the service manual link on page numbers 52 & 53

This will recognize the hard drive in the BIOS and you will be able to get the windows screen. However, If the issue persists, try to Restore the Notebook to original condition with the Recovery Manager.

Perform System recovery using Recovery Manager and restore the notebook to factory settings.

1. Reboot the notebook PC and press F11 when the HP logo displays on the notebook PC display.

2. The HP Recovery Manager displays. Click Next.

3. Select Yes and then click Next.

The Recovery Manager restores the notebook PC to the factory image.

I recommend you to visit the below weblink for more information on restoring the notebook to its factory shipped settings using recovery manager.

http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=us&dlc=en&product=18703&docname=c00809678

Please refer to the 'Restore PC to original condition with the Recovery Manager from within Windows Vista' in above web link.

NOTE: Clicking the link may give an error indicating it is invalid. Please copy and paste the entire link in a new browser window and press enter.

I hope this information helps you.

Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you.

If you have further questions, please reply to this message and we will be happy to help you.

Glad to be of Service,

Optimize or Reset Internet Explorer 7 + Vista—VC

The below information help to troubleshoot Internet Explorer stop, restart, or crash problems:

Configuration settings in Windows Internet Explorer 7 may cause one or more of the following issues:

1. You experience performance problems in Internet Explorer 7.

2. You receive an error message in Internet Explorer 7. For example, you receive an "Internet Explorer cannot display the Web page" error message.

3. Internet Explorer 7 stops responding.

Here are the steps to optimize or reset Internet Explorer 7 in Windows Vista to resolve these issues. Use the following methods in the order in which they are presented.

== Method 1: Clear cached data in Internet Explorer 7:

To determine whether a performance issue or an error message is caused by corruption in the temporary Internet files or in other cached information that is used by Internet Explorer 7, you must clear cached data.

To do this, follow these steps:

1) Open Internet Explorer 7.

2) Click Tools, and then click Delete Browsing History.

3) In Delete Browsing History, click Delete All.

4) Click to select the Also delete files and settings stored by add-ons check box, and then click OK.

A progress bar is displayed to indicate that the browsing history is being cleared. After this process is complete, test Internet Explorer to verify that it works correctly. If issues still occur, try Method 2.

== Method 2: Reset security settings for Internet Explorer 7:

If you configure security settings to be too restrictive, you may prevent Internet Explorer 7 from displaying certain Web sites. To determine whether an issue is caused by overly restrictive security settings, revert to default security settings.

To do this, follow these steps:

1) Open Internet Explorer 7.

2) Click Tools, and then click Internet Options.

3) Click the Security tab.

4) Click Reset all zones to default level, and then click OK.

After you do this, test Internet Explorer to verify that it works correctly. If issues still occur, try Method 3.

Note If this method does not resolve the issue, you can restore Internet Explorer 7 to its previous security level.

== Method 3: Run Internet Explorer 7 in "No Add-Ons" mode

Internet Explorer 7 add-ons, such as ActiveX controls and browser toolbars, are used by some Web sites to provide an enhanced browsing experience. An error may occur if an add-on is damaged or if an add-on conflicts with Internet Explorer 7. To determine whether the error is caused by an add-on, run Internet Explorer 7 in "No Add-Ons" mode.

To do this, follow these steps:

1) Click Start, and then type Internet Explorer in the Start Search box.

2) Click Internet Explorer (No Add-Ons). Internet Explorer 7 opens without add-ons, toolbars, or plug-ins.

3) Test Internet Explorer to verify that it works correctly. If issues still occur, try Method 4.

If no errors occur, the problem is caused by one of the add-ons that typically load together with Internet Explorer 7. In this case, use one of the following options.

== Option 1: Reset Internet Explorer 7

Reset Internet Explorer 7 to its default configuration. This step will also disable any add-ons, plug-ins, or toolbars that are installed. Although this solution is quick, it also means that, if you want to use any of those add-ons in the future, they must be reinstalled. To reset Internet Explorer 7 settings, use Method 4.

== Option 2: Use the Manage Add-ons tool to determine which add-on is causing the issue

Use the Manage Add-ons tool in Internet Explorer 7 to individually disable each add-on to determine which add-on is causing errors. To do this, follow these steps:

1) Open Internet Explorer 7.

2) Click Tools, point to Manage Add-ons, and then click Enable or Disable Add-ons.

3) In the Show box, select Add-ons that have been used by Internet Explorer to display all add-ons that are installed on the computer.

4) For each item in this list, select the add-on, and then click Disable under Settings.

5) When you have disabled all the items in this list, click OK.

6) Exit and then restart Internet Explorer 7.

7) If issues do not occur, repeat steps 1 through 3.

8) Click Enable for a single add-on.

9) Repeat steps 6 through 8 until you determine which add-on causes errors to occur.

After you have used this process to determine which add-on is causing errors, you can disable that add-on. Or, you can uninstall the software that installs the add-on. We also recommend that you contact the software vendor that provided the add-on for additional troubleshooting and support.

== Method 4: Reset Internet Explorer 7 settings

To determine whether a performance issue or an error message is caused by configuration settings, reset Internet Explorer 7 to its default configuration. This was its state when Windows Vista was originally installed. To do this, follow these steps:

1) Open Internet Explorer 7.

2) Click Tools, and then click Internet Options.

3) Click the Advanced tab.

4) Under Reset Internet Explorer Settings, click Reset.

For additional information on the issue, please refer the below weblink:

http://support.microsoft.com/kb/936213

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

Order HP Parts HP Phone Support—VC

Given below are two options to order parts and accessories from HP:

==Option 1: To order by phone:

To order by phone please call 1-800-227-8164

==Option 2: To order online:

Visit the online HP Parts Store at:

http://h20141.www2.hp.com/hpparts

NOTE: Clicking the link may give an error indicating it is invalid.

Copy and paste the entire link in a new browser window and press enter.

-------------------------------------------

Also, I am glad to inform that the above Parts are available with HP. For your convenience, I am providing you the Phone number of HP part store where you can order the part online :

Phone number : 1-800-227-8164

---------------------------------------------------------

You can order the hard disk drive from HP Part Store:

== Option 1: To order by phone

To order by phone please call 1-800-227-8164, 7 days a week, 24 hours a day.

== Option 2: To order online

Visit the online HP Parts Store at:

http://h20141.www2.hp.com/hpparts

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

* Once you visit the above mentioned web link, under Search by product name, enter F577CL and press enter.

* Click on GF602UA.

* Under Keyword search drop down menu, select Drive and click on small button(>>) next to the Drop down combo box.

* You will find the ordering options.

order part in part store

You can place an order for the part by the following options:

Given below are two options to order parts and accessories:

Option 1: To order by phone

To order by phone please call 1-800-227-8164, 7 days a week, 24 hours a day.

Option 2: To order online

Visit the online HP Parts Store at:

http://h20141.www2.hp.com/hpparts

- OR -

Visit HP shopping at:

http://www.shopping.hp.com/cgi-bin/hpdirect/shopping

You can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

http://www.hp.com/home/ownerservices

Sincerely,

Recovery CD-ROM - Windows XP Home Edition (North American English)

Please call 1-800-227-8164 for checking the availability of above part at HP Parts store.

If the above mentioned part is unavailable at HP, you can also refer the URL mentioned below for purchasing the part from third party vendors:

<<<<<>>>>>>>>

NOTE: The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

paid mailin and ASP

At this point, the issue seems to be a hardware malfunction of your notebook which requires a onsite diagnosis by an HP technician.

However, HP can initiate repair process for your notebook. However, this service would be paid repair. If you wish to send the notebook for repair to HP service center then the minimum cost to setup a repair will be $298 and if any part is replaced then you will be charged separately for the part replaced.

NOTE : Once you send the notebook for repair and after that if you do not want the notebook to get it repaired by HP service center, then the amount charged for setting up the service ($298) will not be refunded.

To help you in setting up the repair service, One of our agents will call you. To initiate the service you need to provide us the phone number and shipping information:

Please provide the following information about when we can contact you:

* Name:

* Organization:

* Mailing Address (No P.O. Boxes):

* Apartment/Building/Mailstop:

* City:

* State:

* Zip/Postal Code:

* Phone Number (including area code):

* Email Address :

* Dates and Days (2 days):

* Time to call (Specify Time Zone):

* Telephone Number to call

I suggest you to contact any nearby HP authorized service center to get your notebook repaired. HP have a network of Authorized Support Providers for sales and repairs. HP has authorized Radio Shack, Circuit City and Best Buy as the service provider for the Pavilion notebooks. For your convenience, I am providing the information to locate the Service centers below:

Radio Shack :

----- -----

You can locate the nearest Radio Shack repair store by visiting the following URL:

http://www.radioshack.com/Locator/Locator.asp

Circuit City :

------- ----

You can locate the nearest Circuit City repair store by visiting the following URL:

http://www.circuitcity.com/locator.jsp

Best Buy:

---- ---

You can locate the nearest Best Buy repair store by visiting the following URL:

http://www.bestbuy.com/StoreLocator/index.asp

Alternatively, you can also find the nearest HP Authorized Support Provider within the United States by visiting the following Web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

This will take you to the find a US local HP authorized service provider page. Please follow the steps given below to locate the HP authorized service provider:

1. In the category menu select the appropriate HP product.

2. After selecting the appropriate category you will get a list of HP products in the Family box. Select the family in

which your product is located.

3. After Selecting the family of the product you will get a list of products under the product list.

4. Select your product from the list under the product section and click Next.

5. Follow the instructions on the service options page.

If no stores are located, repeat the search using another zip code within your local area.

I am sure the information provided will be helpful and addressed your concern.

Please let me know if I can be of any further assistance. I will be happy to assist you further.

Glad to be of Service.

Clarissa 14

Mon, 09 Nov 2009 13:34:21 Z

Operating system not found + Vista—VC

From your E-Mail description, I understand that upon switching your notebook you are being displayed an error message "operating system not found".

I greatly appreciate that you have forwarded us your concerns and has given me an opportunity to assist you in this regard.

Firstly, a note of appreciation for the efforts you put into in order to resolve the issue. I can understand that such issues with the computer can be very upsetting.

Please be assured that I will provide the necessary assistance to you in this regard.

Chris, This issue may occur if one or more of the following conditions are true:

• The basic input/output system (BIOS) does not detect the hard disk.

• The hard disk is damaged.

• Sector 0 of the physical hard disk drive has an incorrect or malformed master boot record (MBR).

To isolate and resolve the issue, I recommend you to remove and reseat the hard drive once and check with the issue. Please reset the hard drive by peforming the steps provided in the web link below:

=== Remove and reseat hard drive.

For your convenience, I provide the link to download the service manual for your notebook model.

http://h10032.www1.hp.com/ctg/Manual/c01295898.pdf

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

The above link is in .pdf format, to open the link acrobat reader application should be preinstalled in your system. Please download the software from the URL below:

http://www.adobe.com/products/acrobat/readstep2.html

NOTE: Clicking the link may give an error indicating it is invalid. Please copy and paste the entire link in a new browser window and press enter.

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Website.

You can find the instructions under "Removing and Replacement" category on the service manual link on page numbers 52 & 53

Perform System recovery using Recovery Manager and restore the notebook to factory settings.

1. Reboot the notebook PC and press F11 when the HP logo displays on the notebook PC display.

2. The HP Recovery Manager displays. Click Next.

3. Select Yes and then click Next.

The Recovery Manager restores the notebook PC to the factory image.

I recommend you to visit the below weblink for more information on restoring the notebook to its factory shipped settings using recovery manager.

http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=us&dlc=en&product=18703&docname=c00809678

Please refer to the 'Restore PC to original condition with the Recovery Manager from within Windows Vista' in above web link.

NOTE: Clicking the link may give an error indicating it is invalid. Please copy and paste the entire link in a new browser window and press enter.

I hope this information helps you.

If you have further questions, please reply to this message and we will be happy to help you.

Glad to be of Service,

Optimize or Reset Internet Explorer 7 + Vista—VC

The below information help to troubleshoot Internet Explorer stop, restart, or crash problems:

Configuration settings in Windows Internet Explorer 7 may cause one or more of the following issues:

1. You experience performance problems in Internet Explorer 7.

2. You receive an error message in Internet Explorer 7. For example, you receive an "Internet Explorer cannot display the Web page" error message.

3. Internet Explorer 7 stops responding.

Here are the steps to optimize or reset Internet Explorer 7 in Windows Vista to resolve these issues. Use the following methods in the order in which they are presented.

== Method 1: Clear cached data in Internet Explorer 7:

To do this, follow these steps:

1) Open Internet Explorer 7.

2) Click Tools, and then click Delete Browsing History.

3) In Delete Browsing History, click Delete All.

4) Click to select the Also delete files and settings stored by add-ons check box, and then click OK.

== Method 2: Reset security settings for Internet Explorer 7:

To do this, follow these steps:

1) Open Internet Explorer 7.

2) Click Tools, and then click Internet Options.

3) Click the Security tab.

4) Click Reset all zones to default level, and then click OK.

After you do this, test Internet Explorer to verify that it works correctly. If issues still occur, try Method 3.

Note If this method does not resolve the issue, you can restore Internet Explorer 7 to its previous security level.

== Method 3: Run Internet Explorer 7 in "No Add-Ons" mode

To do this, follow these steps:

1) Click Start, and then type Internet Explorer in the Start Search box.

2) Click Internet Explorer (No Add-Ons). Internet Explorer 7 opens without add-ons, toolbars, or plug-ins.

3) Test Internet Explorer to verify that it works correctly. If issues still occur, try Method 4.

If no errors occur, the problem is caused by one of the add-ons that typically load together with Internet Explorer 7. In this case, use one of the following options.

== Option 1: Reset Internet Explorer 7

== Option 2: Use the Manage Add-ons tool to determine which add-on is causing the issue

Use the Manage Add-ons tool in Internet Explorer 7 to individually disable each add-on to determine which add-on is causing errors. To do this, follow these steps:

1) Open Internet Explorer 7.

2) Click Tools, point to Manage Add-ons, and then click Enable or Disable Add-ons.

3) In the Show box, select Add-ons that have been used by Internet Explorer to display all add-ons that are installed on the computer.

4) For each item in this list, select the add-on, and then click Disable under Settings.

5) When you have disabled all the items in this list, click OK.

6) Exit and then restart Internet Explorer 7.

7) If issues do not occur, repeat steps 1 through 3.

8) Click Enable for a single add-on.

9) Repeat steps 6 through 8 until you determine which add-on causes errors to occur.

== Method 4: Reset Internet Explorer 7 settings

1) Open Internet Explorer 7.

2) Click Tools, and then click Internet Options.

3) Click the Advanced tab.

4) Under Reset Internet Explorer Settings, click Reset.

For additional information on the issue, please refer the below weblink:

http://support.microsoft.com/kb/936213

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

Order HP Parts HP Phone Support—VC

Given below are two options to order parts and accessories from HP:

==Option 1: To order by phone:

To order by phone please call 1-800-227-8164

==Option 2: To order online:

Visit the online HP Parts Store at:

http://h20141.www2.hp.com/hpparts

NOTE: Clicking the link may give an error indicating it is invalid.

Copy and paste the entire link in a new browser window and press enter.

-------------------------------------------

Also, I am glad to inform that the above Parts are available with HP. For your convenience, I am providing you the Phone number of HP part store where you can order the part online :

Phone number : 1-800-227-8164

---------------------------------------------------------

You can order the hard disk drive from HP Part Store:

== Option 1: To order by phone

To order by phone please call 1-800-227-8164, 7 days a week, 24 hours a day.

== Option 2: To order online

Visit the online HP Parts Store at:

http://h20141.www2.hp.com/hpparts

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

* Once you visit the above mentioned web link, under Search by product name, enter F577CL and press enter.

* Click on GF602UA.

* Under Keyword search drop down menu, select Drive and click on small button(>>) next to the Drop down combo box.

* You will find the ordering options.

order part in part store

You can place an order for the part by the following options:

Given below are two options to order parts and accessories:

Option 1: To order by phone

To order by phone please call 1-800-227-8164, 7 days a week, 24 hours a day.

Option 2: To order online

Visit the online HP Parts Store at:

http://h20141.www2.hp.com/hpparts

- OR -

Visit HP shopping at:

http://www.shopping.hp.com/cgi-bin/hpdirect/shopping

You can always get back to us for further support. Please feel free to write anytime you have questions or concerns. We will respond in a timely manner.

http://www.hp.com/home/ownerservices

Sincerely,

Recovery CD-ROM - Windows XP Home Edition (North American English)

Please call 1-800-227-8164 for checking the availability of above part at HP Parts store.

If the above mentioned part is unavailable at HP, you can also refer the URL mentioned below for purchasing the part from third party vendors:

<<<<<>>>>>>>>

NOTE: The URL(s) above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

paid mailin and ASP

At this point, the issue seems to be a hardware malfunction of your notebook which requires a onsite diagnosis by an HP technician.

To help you in setting up the repair service, One of our agents will call you. To initiate the service you need to provide us the phone number and shipping information:

Please provide the following information about when we can contact you:

* Name:

* Organization:

* Mailing Address (No P.O. Boxes):

* Apartment/Building/Mailstop:

* City:

* State:

* Zip/Postal Code:

* Phone Number (including area code):

* Email Address :

* Dates and Days (2 days):

* Time to call (Specify Time Zone):

* Telephone Number to call

Radio Shack :

----- -----

You can locate the nearest Radio Shack repair store by visiting the following URL:

http://www.radioshack.com/Locator/Locator.asp

Circuit City :

------- ----

You can locate the nearest Circuit City repair store by visiting the following URL:

http://www.circuitcity.com/locator.jsp

Best Buy:

---- ---

You can locate the nearest Best Buy repair store by visiting the following URL:

http://www.bestbuy.com/StoreLocator/index.asp

Alternatively, you can also find the nearest HP Authorized Support Provider within the United States by visiting the following Web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

This will take you to the find a US local HP authorized service provider page. Please follow the steps given below to locate the HP authorized service provider:

1. In the category menu select the appropriate HP product.

2. After selecting the appropriate category you will get a list of HP products in the Family box. Select the family in

which your product is located.

3. After Selecting the family of the product you will get a list of products under the product list.

4. Select your product from the list under the product section and click Next.

5. Follow the instructions on the service options page.

If no stores are located, repeat the search using another zip code within your local area.

I am sure the information provided will be helpful and addressed your concern.

Please let me know if I can be of any further assistance. I will be happy to assist you further.

Glad to be of Service.

Clarissa 13

Mon, 09 Nov 2009 13:32:40 Z

Office 2007(Final)—VC

I would like to inform you that your Notebook is shipped with Microsoft Office 2007 software which is complimentary software provided by HP. This software is not provided by the demand of any customer, instead provided as an offer. HP installs trail version programs due to the agreement with Microsoft and cannot provide full version, as the manufacturer of the MS Office program is Microsoft. Once the trial version expires, user needs to convert it to full version by contacting Microsoft. This process is applicable for all the HP Laptops and Desktops.

This pre-installed Microsoft® Office 2007 software is a Student and Teacher Edition and it is a 60 Day Trial Version.

The product key printed on the label at the bottom of the notebook is for Windows Vista operating system and not for Microsoft® Office. There is a separate key for Microsoft Office.

For the detailed information regarding the procedure to be followed to get the productkey to activate it, I would request you to visit the link provided below:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00901036&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01077814&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

As this trial version of this software expires after 60 days, you may need to activate it. For your convenience I have provided the steps below for the activation.

Please follow the below steps to resolve the Microsoft office Product key issue:

==Step 1: You may use Office without a key

NOTE: You will only be able to use office 25 times with this method.

When you launch Microsoft Office, you will be presented with a screen to enter your product key. If you cannot locate your Microsoft Office Trial product key, HP recommends following option two below. However, if you wish to continue, click on the Continue button.

You will be presented a popup reminder, that you can only run Office trial 25 times without entering a product key. Each time you launch Office, the number will count down. Once the countdown reaches 0, Microsoft Office will enter a reduced functionality mode. You will not be able to save or edit Microsoft Office files until the product key is entered.

If you wish to use Office without a product key, click the “No” button. You will now be able to use Microsoft Office Home and Student 2007 trial.

==Step 2: How to obtain a replacement key

This will activate the full 60 day trial. If you need a replacement key, please visit the following web site:

http://www.microsoft.com/office/pctrial2007

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

You can also make it to full version by contacting Microsoft.

Alternatively, you can also convert your pre-installed trial version of Microsoft Office Home & Student 2007 to full version by purchasing the Legal version from the below weblink.

Microsoft Office Home and Student 2007 (RZ463AA#ABA) :

http://www.shopping.hp.com/product/notebook/notebook_hp/software/1/accessories/RZ463AA%2523ABA

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Additionally, to use the MS Office software after the trial period, you have to convert it to full version. For more information on it visit the link provided below:

http://support.microsoft.com/kb/927756

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

Office 2007 and Vista Activation—VC

From your e-mail I understand that the notebook is prompting for the product key. I also understand that it is not accepting the 25 digit key on the bottom of the notebook sticker.

I appreciate that you have forwarded us your concerns and have given me an opportunity to assist you in this regards. Please be assured of my complete assistance to help you resolve the issue.

I apologize for the inconvenience caused and appreciate your patience and cooperation.

Greg, Let me inform you that the key provided to you under the notebook sticker is for the Operating System shipped along with the notebook. Also, I am unable to trace the exact issue you are having with the notebook while activating.

If you are trying to validate Microsoft Vista Operating system(If it is a retail version), Initially I recommend you to

Install the below given update(patch) to resolve an issue when you are prompted to activate a pre-installed copy of Windows Vista. After you install this item, you may have to restart your computer.

===Update for Windows Vista (KB931573) :

http://www.microsoft.com/downloads/details.aspx?FamilyId=5549C98D-421A-4F77-97F3-4E82A4D6471B&displaylang=en

NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window and press enter.

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

After downloading and installing the update, I request you to perform the steps provided in the below web link to activate the Vista Operating System:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01053605&cc=us&lc=en&dlc=en&dlc=en&lang=en

NOTE: Clicking the link may give an error indicating it is invalid.

Copy and paste the entire link in a new browser window.

Else if you are trying to activate Microsoft Office 2007 software, this issue may be caused if the Microsoft office is not activated.

I would like to inform you that the pre-installed Microsoft® Office 2007 software is a Student and Teacher Edition and it is a 60 Day Trial Version. The key which is under your Notebook is for Windows Vista.

As the 60 days trial period is expired you may need to activate it. For your convenience I have provided the steps below for the activation.

Please follow the below steps to resolve the Microsoft office Product key issue:

==Step 1: You may use Office without a key

NOTE: You will only be able to use office 25 times with this method

If you wish to use Office without a product key, click the “No” button. You will now be able to use Microsoft Office Home and Student 2007 trial.

==Step 2: How to obtain a replacement key

This will activate the full 60 day trial. If you need a replacement key, please visit the following web site:

http://www.microsoft.com/office/pctrial2007

NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window and press enter.

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

You can also make it to full version by contacting Microsoft.

Alternatively, you can also convert your pre-installed trial version of Microsoft Office Home & Student 2007 to full version by purchasing the Legal version from the below weblink.

Microsoft Office Home and Student 2007 (RZ463AA#ABA) :

http://www.shopping.hp.com/product/notebook/notebook_hp/software/1/accessories/RZ463AA%2523ABA

NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window and press enter.

I am sure above information will help you.

If you need any further assistance or clarifications, please do not hesitate to reply to this mail. I would be glad to assist you.

One time service enhancement (BEST)—VC

With regards to your e-mail, I understand that your notebook does not boot.

I appreciate the efforts you have put to resolve the issue by following the basic troubleshooting steps and letting me know the steps that have been performed. I regret for the inconvenience caused to you and let me assist you in this regard.

Richard, as you have performed the basic troubleshooting steps and still the notebook does not boot, I am afraid to say that the issue is due to the internal hardware malfunction of the notebook. Troubleshooting issue related to hardware will not be effective through e-mail support. Hence the notebook requires an onsite diagnosis by a Technical expert. Hence I request you to send the notebook for Free mail-in service.

Also, I would like to inform that this notebook is covered under Limited Service Enhancement Program as HP has identified that certain Notebooks have following issues which will cover under One Time Enhancement:

* Notebook does not boot.

* The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager.

* There is no video on the computer LCD panel or external monitor.

For more information on HP Limited Warranty Service Enhancement, please refer the below weblink:

Hence the mail-in service for your notebook is absolutely free. HP will repair service the notebook and ship it back to you. Therefore I request you to get back to me with with the following information and I would be glad to arrange a Free mail-in service for your Notebook.

==Shipping Information: ==

* Full Name:

* Organization:

* Mailing Address (No P.O. Boxes):

* Apartment/Building/Mailstop:

* City:

* State:

* Zip/Postal Code:

* Phone Number (including area code):

* Convenient business day for the notebook pickup:

Note: If you have any important data, you can backup the data from hard disk using USB Hard drive enclosure. The 2.5" Hard Drive case that will connect to any USB port. You can use this hard drive case and backup data on any other laptop or desktop either at home or at office or any other friends place without opening the system.

You have to just remove the hard drive from the laptop and put that hard drive in this USB hard drive case and then connect it to USB port. You can find the USB hard drive connecter at the following Web sites:

http://www.cooldrives.com/usb-2-mini-aluminum-enclosure-with-one-touch-backup.html

http://www.coolerexpress.com/me930.html

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

For more information on how to Back up User Files please refer the below HP support document:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00850162&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Also review the Service Agreement below and provide your acceptance for setting up the service.

*** Service Agreement ***

Please refer the below weblink in Preparing Notebook for Mail-In Service(Service agreement):

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00064570&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Please get back to us with the requested shipping information; I will be glad to assist you further in getting your notebook repaired and serviced under Limited Service Enhancement Program.

Awaiting your response.

Online virus scan vista

visit the online antivirus web sites dedicated to scan the defective computers online. To remove spy-ware, mal-ware you can run any of the anti-spyware applications suggested in this email. I have listed necessary steps to scan and repair the notebook.

Visit the following URL, which are equipped with online virus scanner:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

http://us.mcafee.com/root/mfs/default.asp

You need to obtain anti-spyware from any of the URLs given below:

Download Ad-Aware anti-spyware application from the following URL:

http://download.com.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button

Download Spybot Search & Destroy anti-spyware application from the following URL:

http://www.safer-networking.org/en/mirrors/index.html

NOTE: The URLs above will take you to a non HP Web site. HP does

not control and is not responsible for information outside

of the HP Web site.

How to perform virus scan:

http://offsite.lse.ac.uk/virus/vscan85inst.htm

Operating System bit count 32 or 64 + Vista—VC

== Determine the operating system bit count

Here are the steps to determine whether a computer is running a 32-bit Windows operating system or a 64-bit Windows operating system. Generally, a computer's bit count indicates how much data it can process, the speed with which it can process the data, and also the memory capacity. The bit count of the operating system installed on the computer should match the bit count of the computer in order to optimize the computer's performance.

Windows Vista:

If you have Windows Vista, there are two methods to determine whether you are running a 32-bit or a 64-bit version. If one does not work, try the other.

#Method 1: View System window in Control Panel

1) Click Start, type system in the Start Search box, and then click system in the Programs list.

2) The operating system appears as follows:

. For a 64-bit version operating system: 64-bit Operating System appears for the System type under System.

. For a 32-bit version operating system: 32-bit Operating System appears for the System type under System.

#Method 2: View System Information window

1) Click Start, type system in the Start Search box, and then click System Information in the Programs list.

2) When System Summary is selected in the navigation pane, the operating system is displayed as follows:

. For a 64-bit version operating system: x64-based PC appears for the System type under Item.

. For a 32-bit version operating system: x86-based PC appears for the System type under Item.

For more information ofn operating system bit count, please refer the below weblink:

http://support.microsoft.com/kb/827218

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

Operating System bit count 32 or 64 + XP—VC

== Determine the operating system bit count

Windows XP:

If you have Windows XP, there are two methods to determine whether you are running a 32-bit or a 64-bit version. If one does not work, try the other.

#Method 1: View System Properties in Control Panel

1) Click Start, and then click Run.

2) Type sysdm.cpl, and then click OK.

3) Click the General tab. The operating system appears as follows:

. For a 64-bit version operating system: Microsoft Windows XP Professional x64 Edition Version < Year> appears under System.

. For a 32-bit version operating system: Microsoft Windows XP Professional Version <Year> appears under System.

Note <Year> is a placeholder for a year.

#Method 2: View System Information window

1) Click Start, and then click Run.

2) Type winmsd.exe, and then click OK.

3) When System Summary is selected in the navigation pane, locate Processor under Item in the details pane. Note the value.

. If the value that corresponds to Processor starts with x86, the computer is running a 32-bit version of the Windows operating system.

. If the value that corresponds to Processor starts with ia64 or AMD64, the computer is running a 64-bit version of the Windows operating system.

Clarissa 12

Mon, 09 Nov 2009 13:32:06 Z

Missing operating system + Vista—VC

From your E-Mail description, I understand that your Notebook will not boot and gives error message "Missing Operating System".

Firstly, a note of appreciation for the efforts you put into in order to resolve the issue.

I totally understand your concern and before proceeding further with the issue, I am glad that you have forwarded us your concerns and has given me an opportunity to assist you.

I can understand that such issues with the Notebook can be very upsetting. Please be assured that I will provide the necessary assistance to you in this regard.

"Missing operating system" is a message from the bios that it can't find the system files on the default boot drive.

Daniel, This error message may appear for one or more of the following reasons:

1) The notebook BIOS does not detect the hard drive.

2) The hard drive is physically damaged.

3) The Windows Master Boot Record (MBR) located on the hard drive is corrupted.

4) The partition or section of the hard drive containing the Windows MBR is no longer active.

To isolate and resolve the issue, I recommend you to remove and reseat the hard drive once and perform hard drive self test.

For your convenience, I will provide the link to download the service manual. Here is the link to download the service manual for your notebook model.

http://h10032.www1.hp.com/ctg/Manual/c01095493.pdf

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

The above link is in .pdf format, to open the link acrobat reader application should be preinstalled in your system. Please download the software from the URL below:

http://www.adobe.com/products/acrobat/readstep2.html

NOTE: The link starts from "http" and ends with "pdf".

Clicking on the link may not open the web page.

Copy the link and Paste it in the Internet Explorer address bar and Press Enter.

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Website.

You can find the instructions under "Removing and Replacement" category on the service manual link on page numbers 30 & 31

After removing and replacing hard drive, if the issue exists, please perform hard drive self test by following the below given steps:

1)Restart the computer

2)At the HP Logo screen, press F10 key to enter into BIOS.

3)Using the arrow keys, navigate to Tools Menu.

4)Select HDD Self Test

5)After selecting "HDD Self Test" you can see two options

a) Short Test.

b) Long Test.

6)Please select the Long Test and then note the result after the completion of the test.

7)Once finished, navigate to Exit Menu, select "Exit Discarding Changes".

For more information on HDD Self Test, please visit the following Web site:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00439024

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

After performing hard drive self test, if the test has passed, I recommed you to reinstall the operating system using the recovery discs.

I request you to perform the steps provided in the below web link to reinstall the operating system.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00681978

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

If you have further questions, please reply to this message and we will be happy to help you.

Glad to be of Service,

More information—VC

I understand that the issue persists after performing the steps provided in our previous correspondence. I appreciation for the efforts you put into in order to resolve the issue.

I apologize for the inconvenience caused and appreciate your patience and cooperation.

Nicholas, before I give you any suggestions it is important for me that I analyze the issue thoroughly, for which I need some more information from your side. We can then investigate the issue and find the solution. Hence I request you to provide me with the following information to accurately identify and resolve the issue.

* The exact steps that you have performed in troubleshooting the issue.

* Have you received any Error messages while performing the steps?

* At what point you are getting the error message:

* Have you deleted the Recovery partition?

* Have you created the Recovery CDs for your Notebook?

* When did the issue first occurred?

* Since how long you are experiencing the error message :

* Any other information which will help us :

* Exact issue you are experiencing :

* Exact error message (if any) :

* At what point you are getting the error message :

* Since how long you are experiencing the error message :

* Any other information which will help us :

Please furnish me with the above information, So that I can assist you in the best possible way.

NOTE: There is a specific reason for asking you more information regarding the issue at hand. Complete knowledge of the issue will help us provide an accurate solution. Hence, we request you to provide a brief description of the issue.

Please get back to us with the requested information; I will be glad to assist you further.

Native burning + Vista—VC

<><><><><>, at this point, I would like to inform you that there is a native burning feature to burn CD/DVD on your Notebook. Hence, I request you to try to burning any data CD/DVD or music CD/DVD by using the native burn feature on your notebook. And reply back with the observation that the CD/DVD which you have burned using native burn feature is working or not.

Below is the URL, follow the step which in the URL to use built in CD/DVD burner:

http://www.vista4beginners.com/Burn-CDs-DVDs

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

-----------------------------------------------------------------------------------------------

== To burn a disc using the Live File System format

1. Insert a writeable CD or DVD into your computer's CD or DVD recorder.

2. In the dialog box that appears, click Burn files to data disc.

3. In the Burn a Disc dialog box, type a name for this disc, and then click Next.

It might take several minutes for the disc to be formatted in the default Live File System format. When the formatting is complete, an empty disc folder opens.

4. Open the folder that contains the files you want to burn, and then drag the files into the empty disc folder.

You can copy files to the disc folder by dragging them to the disc icon or to an open disc folder. As you drag files into the disc folder, they are copied automatically to the disc.

== To burn a disc using the Mastered format

Choose the Mastered format when you need a highly compatible disc that will play in computers with an older version of Windows or in media devices such as CD and DVD players that can read digital music and video files. For more information about choosing a disc format, see Which CD or DVD format should I use?

1. Insert a writeable CD or DVD into your computer's CD or DVD recorder.

2. In the dialog box that appears, click Burn files to data disc.

3. In the Burn a Disc dialog box, type a name for this disc, and then click Show formatting options.

4. Click Mastered, and then click Next. An empty disc folder opens.

5. Open the folder that contains the files you want to burn, and then drag the files into the empty disc folder.

6. On the toolbar, click Burn to disc.

The selected files are copied to the disc. When the disc burning is complete, the disc burner tray will open and you can remove the disc. You can now use the disc in another computer or media device. This type of disc does not need to be closed.

For more information on native burning, please refer the below weblink:

http://windowshelp.microsoft.com/Windows/en-US/Help/b47eb51a-ea6d-4d97-97b0-2d07a59316981033.mspx

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

Notebook is very slow at startup + Vista—VC

From your E-mail, I understand that, the Notebook is very slow at startup and need assistance in resolving it.

I greatly appreciate that you have forwarded your concerns and have given me a chance to assist you with this matter. Please be assured that we are here to assist you and resolving your issue is of primary importance to us and I assure you that I will assist you with the best of my resources.

Kendra, please be informed that some applications that install components into the Windows Startup sequence may cause Windows to startup slowly. Some of these applications are poorly written, and others are designed to conflict with other applications or Windows operating system components.

Therefore, in order to resolve the issue, I recommend you to perform one or more of the following procedures listed in the link provided below to identify and eliminate the applications that have a negative impact on the performance of the computer.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00818494

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Also, I suggest you to follow the steps provided in the link provided below to increase the system performance and avoid slow functioning of the Notebook.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00816938

Hope the information provided was useful to you. If you need further assistance, please reply to this message and we will be happy to assist you further.

Office Activation--Final—VC

From your E-Mail, I understand that, when you attempt to activate Microsoft Office on your HP Pavilion dv5t-1000 CTO Notebook with the product key that is on the sticker at the back of the notebook, it recognizes as invalid.

I am glad that you have forwarded us your concerns and I assure you of my complete assistance in this regard.

Alan, I would like to inform you that your Notebook is shipped with Microsoft Office 2007 software which is complimentary software provided by HP. This software is not provided by the demand of any customer, instead provided as an offer. HP installs trail version programs due to the agreement with Microsoft and cannot provide full version, as the manufacturer of the MS Office program is Microsoft. Once the trial version expires, user needs to convert it to full version by contacting Microsoft. This process is applicable for all the HP Laptops and Desktops.

This pre-installed Microsoft® Office 2007 software is a Student and Teacher Edition and it is a 60 Day Trial Version. The product key printed on the label at the bottom of the notebook is for Windows Vista operating system and not for Microsoft® Office. There is a separate key for Microsoft Office.

For the detailed information regarding the procedure to be followed to get the product key to activate it, I would request you to visit the link provided below:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01077814&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

==OR==

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00901036&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

As this trial version of this software expires after 60 days, you may need to activate it. For your convenience I have provided the steps below for the activation.

Please follow the below steps to resolve the Microsoft office Product key issue:

==Step 1: You may use Office without a key

NOTE: You will only be able to use office 25 times with this method.

If you wish to use Office without a product key, click the “No” button. You will now be able to use Microsoft Office Home and Student 2007 trial.

==Step 2: How to obtain a replacement key

This will activate the full 60 day trial. To register the product key for Office 2007, refer the following link to generate trial version key:

http://us1.trymicrosoftoffice.com/default.aspx?culture=en-US

http://office.microsoft.com/en-us/products/HA101741481033.aspx

http://www.microsoft.com/office/pctrial2007

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

To convert the Microsoft Office 2007 to the full version, a full version product key is required. You can obtain the full version product key from Microsoft.

You can visit the following URL for detailed information on converting the Microsoft Office 2007 trial version to full version:

http://us20.trymicrosoftoffice.com/faq.aspx?culture=en-US

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

I hope the above information helps you. However, if you need further assistance, please reply to this message. I will be glad to assist you further.

Clarissa 11

Mon, 09 Nov 2009 13:31:26 Z

Memory upgrade—VC

From your E-Mail, I understand that you would like to know if there are any possibilities to upgrade memory module on your Notebook model HP Pavilion dv6409wm.

I am glad that you have forwarded us your concerns and have given me an opportunity to assist you. I assure you of my complete assistance.

Patti, I would like to inform you that, it is possible to upgrade the memory module on your notebook and here are the specifications and part number to order.

== Memory Upgrade for HewlettPackard Pavilion dv6409wm Laptop

The HewlettPackard Pavilion dv6409wm Laptop takes the n/a Memory Type, and comes installed with 1.0 GB (removable) of Memory. You can upgrade your HewlettPackard Pavilion dv6409wm Laptop to up to a maximum of 2.0 GB Memory, the system has 2 sockets to install Memory, already with 1.0 GB (removable) standard Memory installed. For best Laptop performance use the maximum amount of allowed Memory per slot for your Laptop.

===Memory Module Specification :

Memory Module : 1024 MB DDR2 System Memory (2 Dimm),

Specifications : 512MB, 667MHz, 200-pin, PC2-5300, SDRAM Small Outline Dual In-Line Memory Module (SODIMM)

Part Number : 431402-001

Please refer the weblink to check the specifications of your notebook:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01079426&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

== Choose the following Memory Upgrade for HewlettPackard Pavilion dv6409wm Laptop.

To order from HP Home and Home Office Store, you have to contact : 888-999-4747.

Or you can place an order for the part by the following options:

Option 1: To order online

Visit the online HP Parts Store at:

http://hp.com/buy/parts

Option 2: To order by phone

To order by phone please call 1-800-227-8164, Monday-Friday, 7:00am to 7:00pm CST.

Also, for your convenience, I provide the 3rd party weblink where you can order the memory module for your notebook.

http://www.memorystock.com/memory/HewlettPackardPaviliondv6409wm.html

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

After you have ordered tha memory module, please refer the below service manual which has the pictorial representation of the removal procedure.

=== Remove and reseat memory module.

For your convenience, I provide the link to download the service manual of your notebook model.

http://h10032.www1.hp.com/ctg/Manual/c01035677.pdf

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

The above link is in .pdf format, to open the link acrobat reader application should be preinstalled in your system. Please download the software from the URL below:

http://www.adobe.com/products/acrobat/readstep2.html

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Website.

You can find the instructions under "Removing and Replacement" category on the service manual link on page numbers 129 & 130

For more information on Memory Specifications and Upgrading RAM, please refer the below HP support document:

== HP Notebook PCs - Memory Specifications and Upgrading RAM

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00820047&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

I hope the above information answers your query/queries; Please do not hesitate to contact us in case you need assistance.

I assure you of our dedicated support at all the times.

Microphone (Resolved) + Vista + Mail-in –VC

From your E-Mail, I understand that you hear lot of static noise during playback after using the built-in microphone.

I am glad that you have forwarded us your concerns and have given me an opportunity to assist you. Let me assist you in this regard.

Stephen, the issue could be due to corrupt audio drivers or internal hardware malfunction. To isolate the issue, I recommend you to perform the below mentioned options.

= Uninstall Audio drivers following the steps below:

1. Click Start, type Manager in the search field, and then select Device Manager in the listing.

Alternately, click Start, right-click Computer, and select Properties.

2. In Device Manager, click the plus sign (+) next to Sound and Audio devices.

3. Select IDT High-Definition Audio CODEC Driver and press the Delete key.

4) When prompted, confirm that you wish to delete the driver.

After that, install an individual driver by following the steps below.

=== Reinstall software or drivers from Recovery Manager:

I would like to share that you can also install individual hardware and software drivers and additional applications one at a time using the HP Backup and Recovery Manager. Several applications are factory-installed on the computer. Consult the manufacturer's installation instructions for any third-party programs purchased separately.

Install an individual driver or application by following the steps below.

* Click Start and type Recovery in the Search field.

* Select Recovery Manager, and when the wizard opens, click the Advanced options button.

* Select Software program re-installationor Hardware driver re-installation, and click Next, view the prompt and Next.

* Select the desired drivers from the list, and click Next.

Allow the PC to restart if necessary to complete the installation.

For more information about Using HP Recovery Manager, please refer the below link:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00809678

NOTE: Clicking the link may give an error indicating it is invalid.

Copy and paste the entire link in a new browser window.

Uninstalling and reinstalling the Audio drivers should fix the issue. If the issue persists, update the BIOS version on your notebook with the latest/updated version.

== BIOS update.

The BIOS system can be updated with a process called 'flashing.' Close all other programs before trying to flash the BIOS.

Download and install BIOS update from the below weblink:

WinFlash for HP Notebook System BIOS (for Notebooks with AMD Processors) - Microsoft Windows/Vista-Based

ftp://ftp.hp.com/pub/softpaq/sp42001-42500/sp42141.exe

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

3. Reboot the notebook after the installation is complete.

WARNING: Do not interrupt the BIOS installation process. Interrupting the process, or attempting to install the incorrect BIOS will cause damage to the BIOS and will require that the PC be repaired at an HP authorized facility.

Now, observe if you could hear any static noise from the notebook. If the issue still persists, the issue could be with internal hardware malfunction and requires onsite diagnosis. Hence, you may have to send the Notebook to HP for onsite diagnosis ( Free Mail-in Service).

The HP trained technicians at the repair centers have an expertise to sort such issues. They will diagnose the issue and if the issue is with some part malfunction, they will replace that part and send the Notebook back to you.

Please complete the information below to process your request for the repair service:

== Shipping Information (United States):

* Full Name:

* Organization:

* Mailing Address (No P.O. Boxes):

* Apartment/Building/Mailstop:

* City:

* State:

* Zip/Postal Code:

* Phone Number (including area code):

* Convenient business day for the notebook pickup:

http://www.cooldrives.com/usb-2-mini-aluminum-enclosure-with-one-touch-backup.html

http://www.coolerexpress.com/me930.html

http://www.directron.com/kh200ubk.html

http://shop.store.yahoo.com/insidecomputer/usb20235hadr.html

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

For more information on how to Back up User Files please refer the below HP support document:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00850162&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Also review the Service Agreement below and provide your acceptance for setting up the service.

*** Service Agreement ***

-------------------------

By sending your (HP Presario/Pavilion Notebook) to HP to be repaired, you agree to the following conditions: It is your responsibility to backup your data. This includes hard drives, ROM chips, flash cards, etc. HP Engineers have requested that if possible both diagnostics and the recovery be run before sending the notebook PC in to service for any reason.

During the repair process "your hard drive will be re-imaged if it fails Quality Assurance testing" , and in this event you will not have the opportunity to retrieve your data once the repair is complete. All BIOS passwords should be removed before shipment. In cases where HP receives units with passwords, they will be cleared, but this will delay the repair of the unit.

What you should send with the notebook PC

-----------------------------------------

Include accessories ONLY if it would helpthe technician determine the issue with your unit. This could include PCMCIAcards, floppy, DVD, and CD-ROM drives, AC adapters, additional third-party RAM, sync cables, etc. Always return the battery with your unit. Please do NOT include DVD movies, Software CDs, Music CDs, port replicators, mini docks, external monitors, product manuals, or carrying cases. Please make a list of any accessories you are sending with your unit.

Packing your PC and equipment

-----------------------------

To prevent damage during shipping, please pack your unit with at least 3 inches of industry standard packing material all the way around your unit. If this is not done, you will be responsible for any damages incurred. If you are returning the unit in its original packaging please note that the packaging will not be returned to you.

If the damage or problem with your unit is deemed customer damage by the repair center, the repair warranty will be void and the repair will be completed once you have been notified of the damage and payment information has been collected.

Estimated delivery date:

------------------------

Your repair service has an estimated turn around time of 7 to 9 (plus additional CQE) business days from when we receive your product at our repair center.

Once we receive your product we will provide an estimated delivery dateand order status updates to the e-mail address you provided.

FedEx instructions

------------------

When the FedEx driver arrives to pick up your HP Notebook do not release the notebook to the driver until he has provided a tracking number to you. To check on the status of your order please refer to the following Web page (customer viewable).

http://www.hp.com/go/csostatus

The CSO number should be plainly viewable on the outside of the box. If FedEx does not provide a receipt with a tracking number, do not allow them take the notebook PC. Additionally, due to parts back orders, shipping issues, or circumstances beyond HP's control your repair may require additional time. In these situations, you will be notified.

If the issue persists even after performing the troubleshooting steps provided above, please get back to us with the requested information; I will be glad to arrange you a free mail-in service for your notebook to get it serviced and repaired.

Clarissa 10

Mon, 09 Nov 2009 13:30:25 Z

Kill Disk + Vista--VC

Using KillDisk utility:

====================

KillDisk utility will enable you create a bootable CD used in the process of reinstalling the OS. You can download KillDisk utility from the following web site:

http://www.killdisk.com/downloadfree.htm

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

Download Bootable ISO Imageof Active@ KillDisk to burn CD.

This downloads an ISO IMAGE (not a regular file) that needs to be burned to the CD AS AN IMAGE (not as an added file). You may use any other System to burn the Killdisk CD.

Now, make CD/DVD drive, the first boot device by hitting ESC key at HP logo, insert the already created KillDisk CD, and reboot the PC.

For a graphical representation, visit the Web Sites below:

http://www.petri.co.il/how_to_write_iso_files_to_cd.htm

If you are using NERO CD burning software, visit the Web Site below:

http://www.bay-wolf.com/burnimage.htm

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

On restart, the KillDisk utility starts and follow the instructions to delete all the partitions.

NOTE: Please note that you have created a KillDisk CD on any other System and use that CD to delete partitions on the hard drive.

Now, all the partitions will be wiped from the Hard disk. Perform full system recovery using Vista Recovery CDs to recover the notebook to factory settings by following steps given in below weblink:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00809678&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter

Note: Please backup your Important data.

K-Lite Codec Pack + XP + Vista—VC

=== K-Lite Codec Pack :

A codec pack that will give you the ability to play 99% of all the movies that you download from the internet. K-Lite Codec Pack is a collection of codecs and related tools. Codec is short for Compressor-decompressor. Codecs are needed for encoding and decoding (playing) audio and video. The K-Lite Codec Pack is designed as a user-friendly solution for playing all your movie files.

Please refer the below weblink to download and install K-Lite Codec Pack

http://www.softpedia.com/get/Multimedia/Video/Codec-Packs-Video-Codecs/KLite-Codec-Pack.shtml

"OR"

http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Low disk space(Complete)—VC

From your E-Mail, I understand that the D drive on your Notebook runs out of space and displays an error message.

I am glad that you have forwarded us your concerns and have given me an opportunity to assist you. I can understand that such issues with the Notebook can be very upsetting. Please be assured that I will provide the necessary assistance to you in this regard.

Nicholas, the Pavilion Notebook has two partitions, C: and the Recovery partition D:. The Recovery partition is not user accessible. The system will automatically update the recovery partition information. Since the recovery partition size is kept minimum, the system will automatically report the "Low disk space" pop-up when the disk space went minimum.

You can stop the pop-up window by disabling the low disk space warning option in Windows Vista. But this will not cause any adverse effect to the system and the Recovery Partition also will not get affected. This is a work around.

Perform the following steps to disable low disk space warning.

1. Click Start, type Run in the serach area, select Run from the menu, type regedit, and then click OK.

2. Locate and then click the following key in the registry:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer

3. On the Edit menu, point to New, and then click DWORD Value.

4. Type NoLowDiskSpaceChecks, and then press ENTER.

5. On the Edit menu, click Modify.

6. Type 1, and then click OK.

7. Restart the computer.

Alternatively, the Microsoft Backup Software views the protected HP recovery partition (Recovery D:) as a valid extra storage device. Recovery (D:) can be displayed as the first option in the Microsoft Backup Tool's list of places to save a backup. Someone using the software and seeing "Recovery" can mistake the selection as a place where the backup can be recovered.

Let me inform you that the Microsoft Backup Tool tried to store files to the recovery partition and ran out of space. The recovery partition is a reserved section on the main hard drive that should only be used for an HP System Recovery.

Once the backup files are written to the recovery partition, Windows Vista finds that there is not enough free space left on the recovery drive and displays a Low Disk Space error.

To stop Low Disk Space errors the failed backup files must be removed. To do so, use the following steps as mentioned in the below link :

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00859515&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

NOTE : Though the above link is provided for HP and Compaq Desktop PCs, the same steps are applicable for all HP Pavilion Notebook PCs.

And also you can delete the recovery partition after creating recovery disks to free up the space on your Notebook. I would like to inform you that as a latest model your Pavilion notebook is not shipped with Recovery Disks. This model features with the new Recovery process called "Softthinks PC Recovery". You can reinstall the Operating system and preinstalled applications from this recovery process. Also, when the notebook is turned on for the first time, it will prompts the user to create Recovery CD's or DVD's. If the notebook is having CD/DVD writer, you can burn the Recovery CD's or DVD's.

CAUTION: The disk must be either CD-R, DVD-R, or DVD+R. Do not

use CD-RW or DVD-RW disks because the Read/Write type

disks will cause the creation process to fail.

You can follow the steps given in below weblink to create recovery CDs:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00809678&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

After creating recovery CDs, you can delete the recovery partition. While HP does not recommend it, you can remove the recovery partition by performing the following actions. During the removal process, a reminder displays if Recovery disks have not been created.

1. Click Start, type Recovery in the search field, and click on Recovery Manager when it appears in the program list to open the Recovery Manager window.

2. Click Advanced options .

3. Select the Remove recovery partition option and click Next .

4. When prompted to verify that you want to delete the partition, select the Yes option, and click Next .

5. Allow the removal process to continue and restart the PC.

I am sure this information should be of assistance to you.

If you need any further assistance or clarifications, please feel free to reply to this mail. I would be delighted to assist you.

I assure you of our dedicated support at all the times.

Low disk space, recovery partition + Vista—VC

At this point, let me inform that the Microsoft Backup Tool tried to store files to the recovery partition and ran out of space. The recovery partition is a reserved section on the main hard drive that should only be used for an HP System Recovery.

The Microsoft Backup Software views the protected HP recovery partition (Recovery D:) as a valid extra storage device. Recovery (D:) can be displayed as the first option in the Microsoft Backup Tool's list of places to save a backup. Someone using the software and seeing "Recovery" can mistake the selection as a place where the backup can be recovered.

Once the backup files are written to the recovery partition, Windows Vista finds that there is not enough free space left on the recovery drive and displays a Low Disk Space error.

To stop Low Disk Space errors the failed backup files must be removed. To do so, use the following steps as mentioned in the below link :

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00859515&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Copy and paste the entire link in a new browser window.

NOTE : Though the above link is provided for HP and Compaq Desktop PCs, the same steps are applicable for all HP Pavilion Notebook PCs.

Mail-in Reply—VC

Hello <><>,

Thank you for writing back to us with the required information.

We have taken note of the details you have provided and forwarded your information to our logistic department. We would initiate the process for the notebook pickup and send you another email once the process has been initiated. This email would contain the details of the Customer Service Order [CSO] number.

A box with the required packing material, packaging instructions, carrier contact information and a pre-paid shipping label will be delivered to you in 1 to 2 business days. Once you have received these materials and have packed your product, you will need to contact the carrier(FedEx) to schedule a pick-up or you may drop the notebook at FedEx drop office.

Additionally, you can also check for the status of the notebook with the CSO number by visiting the following website:

http://www.hp.com/go/csostatus

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

(Or)

By calling HP Customer Care at 1-800-hpinvent (1-800-474-6836).

You can always get back to us for further support. Please feel free to write anytime you have questions. We will respond in a timely manner.

Memory upgrade(Indra)—VC

From your Email, I understand that you want to upgrade your Notebook RAM from 1GB to 2GB or more.

I understand your concern and assure to assist you in a best possible way.

Ronald, I appreciate your decision to upgrade your Notebook RAM. As, upgrading the RAM is typically the easiest and least expensive way to upgrade your computer for a significant boost in performance. A memory upgrade is particularly helpful for users who work with large files, have more than one program open at one time, or use memory-intensive applications such as games or graphics and video editing software.

I would like to inform that your Notebook is pre-installed with 1024MB DDR2 (2 Dimm) of memory. You can upgrade to a maximum memory of 2GB. Each memory slot can hold DDR2 PC2-5300 with a maximum of 1GB per slot. I regret to inform that in HP Store there is no availability of compatible memory cards for your Notebook. Hence, for your convenience I am providing the website where you can order compatible memory cards with your Notebook. You can order from the below weblink:

http://shop.crucial.com/1/4/16527-hp-compaq-pavilion-dv6243cl-laptop-notebook-memory-module.html

NOTE: The URL above will take you to a non HP Web site. HP does

not control and is not responsible for information outside

of the HP Web site.

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the second line and paste it at the end of the address showing in your browser.

After you received the memory cards, Please follow the steps as explained in below video for fixing the new memory card.

Select "Memory boards" tab in the below weblink to view the video:

http://h20181.www2.hp.com/plmcontent/NACSC/SML/results.htm?SID=1842153&MEID=78B64E6F-2AA6-4AE8-AC15-3B8CBA480D51

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the second line and paste it at the end of the address showing in your browser.

Alternatively, you can follow the steps provided in the service manual for fixing new memory card.

Refer to page numbers: 128 of 278

http://h10032.www1.hp.com/ctg/Manual/c01035677.pdf

The above link is in .pdf format, to open the link acrobat reader application should be preinstalled in your system. Please download the software from the URL below:

http://www.adobe.com/products/acrobat/readstep2.html

The information provided above should help you. If you need further assistance or clarifications, please feel free to reply to this mail. We would be glad to assist you.

Clarissa 9

Mon, 09 Nov 2009 13:29:48 Z

== Procedure to perform Hard Disk Self Test:

Hard Disk Self Test, checks the status of your hard disk. I request you to perform Hard Disk Self Test.

Use the steps below to test the hard drive in a Notebook PC using the HP Hard Drive Self Test.

1. Plug the AC Adapter into the Notebook PC.

2. Press and Hold the Power button for 5 Seconds to turn off the PC.

3. Press the F10 key (on some notebook PCs, F2 or F6).

4. Then Press the Power button to turn on the PC releasing the F10 key after text is displayed on the screen of the PC.

5. After the BIOS Setup Utility is displayed, use the Right Arrow key to select the Tools menu.

6. Select Hard Drive Self Test

7. Press the Enter key to start the test.

8)Once finished, navigate to Exit Menu, select"Exit Discarding Changes".

If the test indicates status as failed then the issue due to the malfunction of the hard drive and it needs to be replaced.

Let me know if any test fails.

For more information on HDD Self Test, please visit the following Web site:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00439024

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

== Hard Drive self test:

Follow the below provided steps to perform the hard drive self test.

1) Restart the computer

2) At the HP Logo screen, press F10 to enter the BIOS.

3) Select the Tools menu.

4) Select HDD Self Test

5) After selecting "HDD Self Test" you can see two options

a) Short Test.

b) Long Test.

6) Please select the Long Test and then note the result after the completion of the test.

From your E-Mail, I understand that, when you run the HP Health check scan, the updates that are already installed are displayed in the c:\swsetup folder.

I am glad that you have forwarded us your concerns and have given me an opportunity to assist you. I will certainly do my best to assist you.

Ron, the issue might be due some corrupted files. However, to resolve the issue, I recommend you to perform the following steps.

== Uninstall HP Help and Support.

1. Click Start and type Program and Features in the Search field. The Program and Features programs window will open.

2. Click HP Help and Support from the list.

3. Click Change/Remove.

4. Follow the onscreen instructions to uninstall the software.

5. Restart the computer, if prompted.

The program should now be uninstalled from the computer.

=== Reinstall software(Help & Support) from Recovery Manager:

Install an individual application by following the steps below.

* Click Start and type Recovery in the Search field.

* Select Recovery Manager, and when the wizard opens, click the Advanced options button.

* Select Software program re-installation or Hardware driver re-installation, and click Next, view the prompt and Next.

* Select the desired application from the list, and click Next.

Allow the PC to restart if necessary to complete the installation.

For more information about Using HP Recovery Manager, please refer the below link:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00809678

NOTE: Clicking the link may give an error indicating it is invalid.

Copy and paste the entire link in a new browser window.

I hope the above information helps you. If you need further assistance, please reply to this message and we will be happy to assist you further.

== HP Health Check

To resolve certain hardware and software issues, use HP Health Check to automatically search the HP web site for an updated BIOS as well as any updated software and drivers.

To launch HP Health Check, follow the steps below:

1) Click Start , type health into the search field, and then select HP Health Check from the list.

2) HP Health Check displays a list of available BIOS, software, and driver updates for your particular model.

3) Click the description link for any BIOS, software, or driver updates, and then follow the on-screen instructions.

4) You can only install one update at a time.

5) Repeat steps 1 and 2 above for all updates that you want to install.

You have now installed the available BIOS, software, and driver updates for your particular computer model.

== HP Wireless Assistant + Vista

ftp://ftp.hp.com/pub/softpaq/sp34501-35000/sp34510.exe

Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

3. Reboot the notebook after the installation is complete.

improve battery life(11th feb)

Ramunas, I would like to share that you can unplug the AC Adapter while the Notebook is not in use. Once you start working on your Notebook then you can plug AC Adapter. This can increase the life of Notebook. Also, let me inform you that Battery life increases if you do not watch movies, play games on Battery Power. However, you can perform the same with AC Adapter plugged so that the Battery Life of your Notebook will be increased. Please refer to the information relating to battery maintenance.

Regarding your query, I would like to share that, you can remove the battery if the notebook will be stored (turned off and not plugged into AC power) for more than 2 weeks and also you have to remove the battery if the notebook will be plugged into AC power continuously (via a wall adapter or docking station).

Additionally, for more information to preserve the life of your battery, make certain to charge the battery regularly. In cases of long-term storage, the battery must be charged at 20 to 50 percent to save capacity loss by self-discharge, and to avoid deterioration of battery performance.

In a discharged condition, the battery voltage decreases faster. Storage in a 100 percent charged condition can cause higher self-discharge and deterioration of discharge capacity even after recharging, compared to storage in a 20 to 50 percent charged condition.

Additionally, I would like to provide some more information regarding increasing the battery performance.

A. Do not leave batteries unused for long periods. If using more than one, rotate them.

B. If normally using AC power, make a practice of using the battery as the power source at least once a week.

C. Unplug the AC adapter when the notebook is not in use.

D. To preserve the life of a battery, be sure to charge it regularly.

E. Avoid using or charging batteries at high temperatures.

Please refer the below web site for the Battery care practices:

http://h20239.www2.hp.com/techcenter/battery/Battery_max.htm

NOTE: Clicking the link may give an error indicating it is invalid.

Copy and paste the entire link in a new browser window.

Regarding your query with digital audio output, I would like to inform you that your Notebook has digital audio output feature.

Improve Performance + Vista—VC

How to improve the performance and reliability of Windows Vista if you cannot upgrade to Windows Vista Service Pack 1

http://support.microsoft.com/?kbid=938979

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

--------------------------------------

And also improve the system performance by following steps given in below weblink:

== HP and Compaq Desktop PCs -

Increasing System Performance Without Adding Memory in Windows Vista

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00815926&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

-------------------------------------------

== HP Notebook PCs -

Improving the Performance of Your Computer

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00816938&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

---------------------------------------------

This is a performance update. Install this update to improve the performance of Windows Vista in certain scenarios.

http://www.microsoft.com/downloads/details.aspx?FamilyId=3FB80BB9-D832-425B-B42C-D3EB2071BBEC&displaylang=en

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

keyboard--Indra

I understand that this might not be the most pleasant of responses since the notebook is a brand new notebook. This happening in your case is purely a coincidence. HP conveys to you sincere apologies for any inconvenience you may have experienced. However, I assure you that we will be by your side unless the issue is resolved.

The key board of the notebook is designed for compactness, in such a way the all the keys are interlinked to each other on a single board and are locked with a white plastic board that acts like a spring to make the key popup after it was pressed and released.

Once the key is broken, this white plastic board will get damaged and required to be replaced. However, an individual key replacement in a Notebook is not possible and need to replace the complete set of keyboard, it takes approximately 7 to 9 business days to repair. Your HP product needs to be repaired which requires setting up a service. Hence, I request you to send the Notebook for Free mail in repair service. To initiate the repair service please get back to me with the below requested information.

Keyboard Tips—VC

>>>>>, the issue you are experiencing might be due to dust in the key or hardware malfunction of the Keyboard. In order to isolate and confirm the issue, I recommend you to turn the Notebook upside down and give it a gentle shake. This will clear out dust and debris that has fallen in between the keys. If your vacuum has a soft brush attachment, you may vacuum the keyboard gently, too.

If the issue persists, the issue is clearly with the internal hardware malfunction of the Keyboard and the Notebook needs an onsite diagnosis.

Individual key is not an option to replace, because the key board of the notebook is designed for compactness, in such a way the all the keys are inter linked to each other on a single board and are locked with a white plastic board that acts like a spring to make the key popup after it was pressed and released.

Once the key is broken, this white plastic board will get damaged and required to be replaced. As it is an internal part of the notebook, to replace it, one need proper equipment and expertise in de-assembling and reassembling of the notebook so that there could be no chance of further damage to other parts of the notebook which may lead to unwanted hardware conflicts.

Clarissa 9

Mon, 09 Nov 2009 13:29:33 Z

== Procedure to perform Hard Disk Self Test:

Hard Disk Self Test, checks the status of your hard disk. I request you to perform Hard Disk Self Test.

Use the steps below to test the hard drive in a Notebook PC using the HP Hard Drive Self Test.

1. Plug the AC Adapter into the Notebook PC.

2. Press and Hold the Power button for 5 Seconds to turn off the PC.

3. Press the F10 key (on some notebook PCs, F2 or F6).

4. Then Press the Power button to turn on the PC releasing the F10 key after text is displayed on the screen of the PC.

5. After the BIOS Setup Utility is displayed, use the Right Arrow key to select the Tools menu.

6. Select Hard Drive Self Test

7. Press the Enter key to start the test.

8)Once finished, navigate to Exit Menu, select"Exit Discarding Changes".

If the test indicates status as failed then the issue due to the malfunction of the hard drive and it needs to be replaced.

Let me know if any test fails.

For more information on HDD Self Test, please visit the following Web site:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00439024

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

== Hard Drive self test:

Follow the below provided steps to perform the hard drive self test.

1) Restart the computer

2) At the HP Logo screen, press F10 to enter the BIOS.

3) Select the Tools menu.

4) Select HDD Self Test

5) After selecting "HDD Self Test" you can see two options

a) Short Test.

b) Long Test.

6) Please select the Long Test and then note the result after the completion of the test.

From your E-Mail, I understand that, when you run the HP Health check scan, the updates that are already installed are displayed in the c:\swsetup folder.

I am glad that you have forwarded us your concerns and have given me an opportunity to assist you. I will certainly do my best to assist you.

Ron, the issue might be due some corrupted files. However, to resolve the issue, I recommend you to perform the following steps.

== Uninstall HP Help and Support.

1. Click Start and type Program and Features in the Search field. The Program and Features programs window will open.

2. Click HP Help and Support from the list.

3. Click Change/Remove.

4. Follow the onscreen instructions to uninstall the software.

5. Restart the computer, if prompted.

The program should now be uninstalled from the computer.

=== Reinstall software(Help & Support) from Recovery Manager:

Install an individual application by following the steps below.

* Click Start and type Recovery in the Search field.

* Select Recovery Manager, and when the wizard opens, click the Advanced options button.

* Select Software program re-installation or Hardware driver re-installation, and click Next, view the prompt and Next.

* Select the desired application from the list, and click Next.

Allow the PC to restart if necessary to complete the installation.

For more information about Using HP Recovery Manager, please refer the below link:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00809678

NOTE: Clicking the link may give an error indicating it is invalid.

Copy and paste the entire link in a new browser window.

I hope the above information helps you. If you need further assistance, please reply to this message and we will be happy to assist you further.

== HP Health Check

To resolve certain hardware and software issues, use HP Health Check to automatically search the HP web site for an updated BIOS as well as any updated software and drivers.

To launch HP Health Check, follow the steps below:

1) Click Start , type health into the search field, and then select HP Health Check from the list.

2) HP Health Check displays a list of available BIOS, software, and driver updates for your particular model.

3) Click the description link for any BIOS, software, or driver updates, and then follow the on-screen instructions.

4) You can only install one update at a time.

5) Repeat steps 1 and 2 above for all updates that you want to install.

You have now installed the available BIOS, software, and driver updates for your particular computer model.

== HP Wireless Assistant + Vista

ftp://ftp.hp.com/pub/softpaq/sp34501-35000/sp34510.exe

Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

3. Reboot the notebook after the installation is complete.

improve battery life(11th feb)

Additionally, I would like to provide some more information regarding increasing the battery performance.

A. Do not leave batteries unused for long periods. If using more than one, rotate them.

B. If normally using AC power, make a practice of using the battery as the power source at least once a week.

C. Unplug the AC adapter when the notebook is not in use.

D. To preserve the life of a battery, be sure to charge it regularly.

E. Avoid using or charging batteries at high temperatures.

Please refer the below web site for the Battery care practices:

http://h20239.www2.hp.com/techcenter/battery/Battery_max.htm

NOTE: Clicking the link may give an error indicating it is invalid.

Copy and paste the entire link in a new browser window.

Regarding your query with digital audio output, I would like to inform you that your Notebook has digital audio output feature.

Improve Performance + Vista—VC

How to improve the performance and reliability of Windows Vista if you cannot upgrade to Windows Vista Service Pack 1

http://support.microsoft.com/?kbid=938979

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

--------------------------------------

And also improve the system performance by following steps given in below weblink:

== HP and Compaq Desktop PCs -

Increasing System Performance Without Adding Memory in Windows Vista

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00815926&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

-------------------------------------------

== HP Notebook PCs -

Improving the Performance of Your Computer

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00816938&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

---------------------------------------------

This is a performance update. Install this update to improve the performance of Windows Vista in certain scenarios.

http://www.microsoft.com/downloads/details.aspx?FamilyId=3FB80BB9-D832-425B-B42C-D3EB2071BBEC&displaylang=en

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

keyboard--Indra

Keyboard Tips—VC

If the issue persists, the issue is clearly with the internal hardware malfunction of the Keyboard and the Notebook needs an onsite diagnosis.

Clarissa 7

Mon, 09 Nov 2009 13:27:49 Z

Full system recovery (F11) + Vista

NOTE: Before performing the below steps, please take the data backup from the hard drive.

1. Connect PC to the AC power adapter.

2. Close all programs.

3. Restart the notebook and press F11 during boot.

4. The PC will restart and display a Welcome to PC Recovery Manager. Click OK to continue.

5. On the System Recovery panel, click Advanced Options to select the Destructive Recovery Option.

WARNING: If Advanced Options is selected, the system will perform a complete reformat and will destroy all user data.

6. Follow any additional instructions.

7. Restart the PC when prompted.

For your convenience I am providing below weblink for more information on full system recovery:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809678&lc=en&cc=us&dlc=en&product=3340167&lang=en

NOTE: Clicking the link may give an error indicating it is invalid. Please copy and paste the entire link in a new browser window and press enter.

After following the above steps, the notebook will be restored to factory shipped settings.

------------------------------------------------------

Perform System recovery using Recovery Manager and restore the notebook to factory settings.

1. Reboot the notebook PC and press F11 when the HP logo displays on the notebook PC display.

2. The HP Recovery Manager displays. Click Next.

3. Select Yes and then click Next.

The Recovery Manager restores the notebook PC to the factory image.

Full system recovery F11 + XP--V C

<><><><>, I would like to inform you that if you perform F11 recovery the Notebook will be taken to factory settings. Perform F11 recovery by following below steps:

=====F11 Recovery =====

1. Restart the notebook.

2. Keep tapping the F11 to initiate the Recovery options.

3. The PC Recovery screen will be displayed. Select PC Recovery and press Next.

4. In the next screen, click OK to access the Recovery menu.

5. You will receive a screen explaining the System Recovery process. Click Next to continue.

6. Once the Recovery process is completed, you will prompted to either restart or turn off the computer.

If you are unable to perform F11 recovery, use recovery discs to create full system recovery by following steps given in below weblink:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00608578&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

If you do not have recovery CDs, you can order it from below weblink:

https://warp2.external.hp.com/driver/dr_country_select.asp?Product=452474-001&lang=en&cc=us

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

--------------------------------------------------

== System recovery:

Follow the below provided steps to perform the system recovery

WARNING: Personal data and software you have installed on the notebook will be lost during the OS reinstall. HP recommends that you make a backup copy of all personal data before beginning this process.

You can reinstall the Windows by following the steps given below:

1. Press F11 on the keyboard immediately while the computer is starting up. The HP Backup and Recovery Manager window will appear.

2. If the Recovery Manager can access the hard drive it displays a prompt to backup up your user files before continuing the recovery. If it cannot access the hard drive to fix the system errors, the Recovery Manager starts recovering the hard drive to its original condition.

Graphic card upgrade, Game—VC

From your E-mail, I understand that you would like to upgrade video card to make games run faster.

I greatly appreciate that you have forwarded your concerns and have given me a chance to assist you with this matter. I would be glad to help you.

Daryl, I regret to inform that the graphics card is not an option for upgrade on most of the notebook computers. This is because the notebook computers are equipped with an onboard graphics card which cannot be replaced separately. Additionally, there is no provision for the installation of an additional graphics adapter like in a desktop computer, where you can install two graphics card simultaneously (a PCI and an AGP display card), if it is necessary. Therefore, you cannot upgrade the video or graphics card of the Notebook.

In order to make the games faster, I request you to perform the following steps:

Step 1: Install latest graphics card driver.

Download and install graphics driver from below:

== Mobile Intel 965 Express Chipset Family Video Driver

ftp://ftp.hp.com/pub/softpaq/sp38501-39000/sp38897.exe

Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

3. Reboot the notebook after the installation is complete.

Step 2: BIOS update.

Download and install BIOS update from the below weblink:

== WinFlash for HP Notebook System BIOS (for Notebooks with AMD Processors) - Microsoft Windows/Vista-Based:

ftp://ftp.hp.com/pub/softpaq/sp39501-40000/sp39862.exe

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

3. Reboot the notebook after the installation is complete.

And also improve the system performance by following steps given in below weblink:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00815926&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Also, Install the following update which improves the performance and reliability of Windows Vista:

http://support.microsoft.com/?kbid=938979

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

And also follow the below steps:

1. Start -> Run -> msconfig

2. Goto "Boot" tab and click on "Advanced options…" button.

3. Now enable the option "Number of processors:" and select the correct no. of processors from drop-down list.

4. Now click on "OK" button and then "Apply" it.

5. It'll require a restart and after reboot you'll notice improvement in system performance.

If the issue still persists, I request you to check the specifications of the game you are playing whether it is compatible with the Notebook.

I am sure this information should be of assistance to you.

==Graphic hardware acceleration==

To turn on graphics acceleration, please follow the steps provided below:

1. Click Start, click Control Panel, click Appearance and Personalization

2. Click Personalization, click Display Settings, and then click Advanced Settings.

3. Click the Troubleshoot tab, and then click Change Settings.

4. If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.

5. Move the Hardware Acceleration slider until it is one notch to the right of None. This is the basic acceleration setting.

6. Click OK two times, and then close the window.

graphic or Video Card Upgrade - System performance + Vista--VC

From your E-mail, I understand that you would like to know whether you can upgrade the video memory on your Compaq Presario V6305CA Notebook. Let me assist you in this regard.

<>, I am afraid the video card is not an option for upgrade on notebook computers. This is because the notebook computers are equipped with an onboard graphics adapter which cannot be replaced separately. Additionally, there is no provision for the installation of an additional graphics adapter like in a desktop computer, where you can install two display adapters simultaneously (a PCI and an AGP display adapter), if it is necessary. Therefore, you cannot upgrade the video card of the Notebook.

** Installation Instructions:

1. Download the Softpaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

3. Restart the notebook when the installation is complete.

Performing the above options may gradually increase the video card performance.

However, plese visit the URL link provided below to update the drivers regularly for your notebook.

<<< Softwares and drivers link >>>

Additionally, you can improve the system performance by performing some options on the Notebook.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&docname=c00816938

NOTE: Clicking the link may give an error indicating it is invalid.

Copy and paste the entire link in a new browser window.

I am sure that I have thoroughly addressed your concerns. Please do not hesitate to contact us if you have any questions or clarifications. Please reply to this message and we will be happy to help you.

-------------------------------------------------------

From your E-Mail, I understand that you would like to upgrade card on your HP Pavilion dv7-1020ea Notebook.

I am glad that you have forwarded us your concerns and have given me an opportunity to assist you. Let me assist you in this regard.

Puneet, I regret to inform that the graphics card is not an option for upgrade on most of the notebook computers. This is because the notebook computers are equipped with an onboard graphics card which cannot be replaced separately. Additionally, there is no provision for the installation of an additional graphics adapter like in a desktop computer, where you can install two graphics card simultaneously (a PCI and an AGP display card), if it is necessary. Therefore, you cannot upgrade the video or graphics card of the Notebook.

However, you can update the video driver regularly to improve the video card performance. For your convenience I am providing the latest video drivers for your notebook. You can download and update the Video drivers from the URL provided below:

ftp://ftp.hp.com/pub/softpaq/sp41501-42000/sp41543.exe

** Installation Instructions:

1. Download the Softpaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

3. Restart the notebook when the installation is complete.

Performing the above options may gradually increase the video card performance.

However, plese visit the URL link provided below to update the drivers regularly for your notebook.

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&product=3753794&lang=en

Additionally, you can improve the system performance by performing some options on the Notebook.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&docname=c00816938

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

I am sure that I have thoroughly addressed your concerns. Please do not hesitate to write back to us us if you have any questions or clarifications. I will be glad to assist you.

== Hard Disk (CHKDSK):

In most cases, problems that develop on a hard disk are from either corrupt system files or physical errors. To identify a possible hard disk problem, you will need to scan your drive for errors. Here's how:

1) Go to Start>> Computer

2) Right click the hard disk that you would like to test.

3) Select Properties

4) Select the Tools tab

5) Click the Check Now button under Error-Checking. You may be prompted for an administrators password or confirmation at this point.

. Select the option: "Automatically fix file system errors"

. Select the option: "Scan for and attempt recovery of bad sectors". Selecting this option will

perform a thorough scan of your selected hard disk and attempt to fix any physical errors on the drive. Depending on the size of your hard disk, this could take quite some time to complete. For best results, avoid using your computer system during this process.

6) Click Start

Clarissa 8

Mon, 09 Nov 2009 13:26:30 Z

External Monitor—VC

This issue might be due to internal hardware malfunction. In order to isolate the issue, I request you to connect the Notebook to external monitor. Follow these steps to connect the notebook to an external monitor.

1. Click Start and Turn Off Computer.

2. Connect the monitor cable from the monitor to the monitor port on the rear of the computer.

3. Connect the monitor to a power source and turn it on.

4. Press the Power button to turn on the computer.

At this time, please follow the instructions mentioned below for switching the display to the external monitor:

The notebook's video card supports three modes. Built-in screen only; external video only; and both on simultaneously (mirrored). If you're not seeing the image on the desired device(s), the notebook's video card is probably in another mode. Press FN + F4 to cycle through the display options: Notebook display, External monitor, both.

If you press FN + F4 once, the projector will display & there will be no LCD display.

If you press FN + F4 twice, the projector will display & there will be some shading on the LCD.

If you press FN + F4 thrice, both LCD & projector will display.

If the results aren't yet as desired, wait 10 seconds and repeat. In this manner, you may jump to each of the three modes.

If you are able to see the display on the external monitor then the issue is with the LCD panel. If you are not getting the display on external monitor also, I am afraid the issue might be due to internal hardware malfunction and Notebook needs onsite diagnosis.

For more information on Using Two or More Displays in Windows Vista, please refer our weblink:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01369231&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Extended Service Plans

http://www.shopping.hp.com/webapp/shopping/can.do?template_type=storefronts&landing=esp&category=Notebook&storeName=storefronts&template_type=storefronts

The following are the ESPs available for your notebook:

Upgrade Warranty to Pickup & Return Warranty 2 yr $129.99

Pickup and Return with ADP for 2 years $249.99

NOTE: The price mentioned above is approximate and may differ at the time of purchase.

The 2-year Express Repair Plan offers:

• Upgrade of standard warranty to total of two years

• Upgrade to three-business-day repair from current 4–10 days (does not include transit time)

• Two years of parts and labor

• The convenience of door-to-door product pickup and delivery with freight prepaid by HP

• Prepaid shipping label, materials and instructions for damaged or defective product return

• Maximized uptime and productivity

• Easy four-step resolution process

• Quick resolution of any hardware problems

• HP-trained service representatives

• Technical assistance with installation, configuration and setup, problem solving, and normal operation of your HP notebook PC

Two year ADP (Accidental Damage Protection) with Express Repair offers:

• Upgrade to two years of Express Repair and Accidental Damage Protection with coverage for damage caused by spills, drops, falls, collisions, electrical surges, fire damage or any other accident

• Two years of parts and labor

• Upgrade to three-business-day repair from current 4–10 days (does not include transit time)

• Door-to-door product pickup and delivery with freight prepaid by HP

• 24 x 7 technical assistance with installation, configuration, setup, problem solving, and normal operation of your notebook PC

• Easy four-step problem resolution with HP-trained service reps

• Maximized uptime and productivity during service period

If you wish to purchase the extended service pack for the notebook, then one of our support agent will be get in touch with you to provide you more information about the ESP and takes order. All you need to do is to get back to us with the date and time to contact you along with below information. An HP Total Care representative will call you at your earliest convenience to answer your questions and provide further assistance. As always, HP Total Care is available 24 hours a day 7 days a week.

* Full Name:

* Organization (If applicable):

* Physical Mailing Address (No P.O. Boxes):

* Apartment/Building/Mailstop:

* City:

* State:

* Zip/Postal Code:

* Phone Number (including area code):

* Convenient day and time for HP to call you (include time zone):

F11 Recovery & Back up + Vista—VC

CAUTION: This procedure formats the hard drive and erases all data on the drive. After performing these steps,

applications will need to be reinstalled. Back up all data from the hard drive as all data will be deleted

from the drive during the process. Do not interrupt the following process or unplug the AC adapter until the

process is complete.

*** How to Back up User Files:

For more information about how to backup user files, please follow the steps provided in the below Web site:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00850162&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Please follow the below steps to restore the notebook to original factory settings using F11 option:

1. Press F11 on the keyboard immediately while the computer is starting up. The HP Backup and Recovery Manager window will appear.

For more information about PC recovery using F11, please check the "Restore PC to original condition with the Recovery Manager from within Windows Vista" category of the below Web site:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&lang=en&docname=c00809678#N624

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Fan Noise—VC

Dear Kit,

Thank you for contacting HP Total Care.

From your E-Mail, I understand that the fan of your Notebook is very noisy.

I am glad that you have forwarded us your concerns and have given me an opportunity to assist you. I can understand that such issues with the Notebook can be very upsetting. I apologize for the inconvenience caused.

Please be assured that I will provide the necessary assistance to you in this regard.

Kit, I would like to add that CPU fan's gives loud noise when the thermal sensor attempts to read the fan at low duty cycle such as 40%, the short on-time makes it difficult for the part to get a good measurement so it automatically increases the on-time once per second. This causes the fan to cycle back and forth in speed causing the noise.

The fan will turn on during the initial boot due to the CPU-intense process. This is done to keep the temperature of the processor down. After a complete boot the fan will spin down and will come on as needed. The notebooks are designed in order to consume minimum power, so it is the processor, which decides whether or not to switch on the fan. If the processor or the notebook is getting too hot then the fan will start automatically.

It is common that the notebooks generally get hotter the longer you use it. The fans keep maximum heat out of the notebook. However, if the suction fan is blocked then the notebook becomes hot quite fast. The best option to use the laptop is by placing it on a flat surface with proper ventilation so that it minimizes the notebook temperature. Or else place it on a thick flat wooden table/block. Wood absorbs certain amount of heat and minimizes the notebook temperature.

The fan should turn on and function properly to dissipate the excessive heat. The problem with the fan could be due to incorrect BIOS settings. To help resolve the problem, reset the BIOS to defaults. Additionally, please download and install the BIOS update for the notebook.

== Step 1: Reset the BIOS to factory defaults:

== Procedure to Reset BIOS

1. Turn on or restart the computer.

2. Press the F10 key at HP logo screen

3. From any menu, press F9 to select Setup Defaults.

4. Press Enter to load the default configuration.

5. Press the F10 key to save and exit.

6. Press Enter to verify the selection.

7. The computer will restart automatically.

If the issue persist the try reinstalling power management. You may follow these steps to reinstall power management:

=== Reinstalling Power Management In Windows VISTA ===

To reinstall Power Management in Windows VISTA, follow these steps:

1. Click Start button

2. From Start menu Click Control panel

3. In Control Panel Click the "System" icon

4. In the System Window look on the Left hand side of the window and you will see a list of options. Click on the "Advanced System Settings" option

6. Click on "Hardware" tab and "click on Device Manager"

7. In Device Manager, click the plus sign (+) next to System Devices.

8. Right-click the "ACPI Fixed Features button" and select Uninstall.

9. Click on "OK" and Restart the notebook.

On restarting the notebook, Windows will automatically detects and installs Power Management on the computer.

I recommend you to visit the below weblink for information on understanding power management in Vista:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00825528&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

== Step 3: BIOS update.

Download and install BIOS update from below:

ftp://ftp.hp.com/pub/softpaq/sp41501-42000/sp41811.exe

Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

3. Reboot the notebook after the installation is complete.

Additionally, to correct this issue, please follow the instructions outlined below:

== HP Notebook PCs - Reducing Heat and Fan Noise by Cleaning Air Vents:

The electrical components in a PC generate heat, and fans inside the PC help move the air to keep the components cooled to normal operating temperatures. Inadequate cooling can cause excess heat which forces the fan to run constantly, can damage components, and limit the speed of the CPU. All of these problems with high power and high heat will cause applications to work slower than normal.

The sound of the fan running all the time may the first clue that your PC is not running as efficiently as possible and that you may have a problem with accumulated dust clogging air vents.

== Dust and lint on heat generating components and fans.

Notebook PCs have vents in the bottom and sides to allow air to flow through the case. If these vents become clogged or heat generating parts become covered with dust, the fan cannot cool the components properly. Lint and dust accumulation prevents air from flowing around the cooling fins and causes the fan to work harder. If there is dust in the vents, you should clean the computer by blowing out the dust from around the fan and heat shield. This will prevent dust from accumulating.

==Removing dust and lint by cleaning vents.

The accumulation of dust can often be observed on the vents in the computer's case. You can use a can of compressed air to help remove the dust and prevent overheating. Removing the dust increases the air flow to improve cooling and allow the fan to run quieter.

The cooling vents are located in various places depending on the PC model. You can identify the vents by looking for the copper or black fins inside the vents. You should also blow the compressed air into other openings such as the fan intake vent. This will help keep the air circulating and prevent dust from accumulating on components.

By taking this action periodically as a preventive measure, you can greatly reduce the possibility of component damage and prevent the slowdown of the computer's performance.

For more information on this issue, please refer the below HP support document:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01657439&lc=en&dlc=en&cc=us&product=1149400

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01007591&cc=us&lc=en&dlc=en&product=3370352&dlc=en&lang=en

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Kit, after you have performed all the troubleshooting steps and if the issue still exists, the issue could be with internal hardware malfunction and requires onsite diagnosis. Hence, you may have to send the Notebook to HP for onsite diagnosis (Free Mail-in Service).

Please complete the information below to process your request for the repair service:

Shipping Information(USA):

* E-mail-id:

* Name(First and Last):

* Organization:

* Mailing Address (No P.O. Boxes):

* Apartment/Building/Mailstop:

* City:

* State:

* Zip/Postal Code:

* Country:

* Phone Number (including area code):

Product Information:

* Product Model Number (ex: ZX5120us, ZD7040us etc):

* Product Number (ex: C1234A):

* Product Serial Number (ex: CND44720L9):

* Product Purchase Date:

I request you to provide me the exact serial number of your notebook in order to check the model specifications and warranty status. The serial number and product number can be found on the bottom side of your Notebook. The serial number will be a 10 or 12 digit alpha numeric characters.

For example, the service tag, located on the bottom of the notebook PC, contains the following information:

Product Name: Compaq Presario V6000

Serial Number: CNF1234567

Part Number: RST123A#ABA

Model Number: V6000XX

For more information on finding the serial number, visit the following URL:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00033108

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

By sending your Pavilion Notebook to HP to be repaired, you agree to the following conditions:

It is your responsibility to backup your data. This includes hard drives, ROM chips, flash cards, etc. During the repair process your hard drive will be re-imaged. If it fails QA testing, and in this event you will not have the opportunity to retrieve your data once the repair is complete. All BIOS passwords should be removed before shipment. In cases where we receive units with passwords they will be cleared, but this will delay the repair of the unit.

Include accessories ONLY if it would help the technician determine the issue with your unit. This includes PCMCIA cards, floppy, DVD, and CD-ROM drives, AC adapters, additional 3rd party RAM, batteries, sync cables, etc. Please do NOT include DVD movie's, Software CD's, Music CD's, port replicators, mini docks, external monitors, product manuals, or carrying cases. Please make a list of any accessories you are sending with your unit. Please also include on this note your name,

phone number, and address, along with your case number and CSO number. If any discrepancies are noted at the repair center, you will be contacted immediately.

A box with the required packaging material, packaging instructions, carrier contact information and a pre-paid shipping label will be delivered to you in 1 to 2 business days.

Once you have received these materials and have packaged your product, you will need to contact the carrier to schedule a pick-up.

When the FedEx driver arrives to pick up your HP Pavilion Notebook do not release your notebook to the driver until he has provided a tracking number to you.

To check on status of your order please refer to the following HP Web site.

http://www.hp.com/go/csostatus

Additionally, due to parts backorders, shipping issues, or circumstances beyond HPs control your repair may require additional time. In these situations, you will be notified.

The CSO number should be plainly viewable on the outside of the box. If FedEx does not provide a receipt with/without tracking number, do not let them take your HP Pavilion Notebook. Always verify that the air bill has the correct ship-to address on it.

Please get back to me with the requested information above as it is important that I resolve your issue in a timely manner.

I look forward to hear from you, and hope to be of future assistance.

Clarissa 7

Mon, 09 Nov 2009 13:24:59 Z

Code 39 –XP

The issue seems to be with corrupted device driver files of the CD / DVD device. This happens when registry files is corrupted or device drivers while installing any applications. Follow the below steps to resolve the issue:

* Reset BIOS.

* Deleting UpperFilter and LowerFilter Registry Keys.

* Reinstall the drivers.

**Reset BIOS**

1. Turn on or restart the computer.

2. Tapp the F10 key to enter BIOS setup.

3. Press F9 to Setup Defaults.

4. Click Enter.

5. Click F10 and Enter to Save and Exit BIOS setup.

**Backup Registry**

1. Click Start.

2. Click Run.

3. In the "Open" field type REGEDIT.

4. Click OK.

5. Click "File" in the menu bar.

6. Click "Export" from the drop down menu this will open a new box.

7. Click the down arrow beside "Save In" and select "Local Disk (C:)".

8. In the File Name field type BACKUP.REG.

9. Verify that under the "Export Range", that the radio button is beside "All".

10. Click Save.

**Deleting UpperFilter and LowerFilter Registry Keys**

Please run the automated patch from the below URL to remove the Filter keys:

http://www.dougknox.com/xp/scripts/xp_cd_dvd_fix.vbs

NOTE: The URL(s) above will take you to a non HP Web site. HP does

not control and is not responsible for information outside

of the HP Web site.

**Reinstall CD/DVD Drivers**

1. Click Start, Control Panel, Performance and Maintenance, and then System icon.

2. This opens the System properties window.

3. Select Hardware tab and click Device Manager.

4. Click "+" beside CD/DVD Device Category.

5. Right-click the listed CD/DVD/RW and select Uninstall.

6. Restart the system.

Windows will redetect the device on restart and reinstalls the drivers automatically.

Collateral--V C

<><><>, we would be happy to process the request for a replacement part. However, the DVD writer is a collateral part. This implies that the replacement of dvd writer entails returning the faulty one. If the faulty drive is returned within 15 calendar days of shipment, the replacement would be free of cost under warranty conditions [included below]. If however, the faulty DVD writer is not returned within the stipulated time, applicable charges would be levied. We would therefore need your credit card details. We do not seek credit card information through email as a policy. Please DO NOT provide any credit card information via email. Such sensitive information is sought only through phone. Please provide us with the convenient date (2 dates) and time so that we can contact you for the credit card information. Additionally, provide us with the shipping details to which we can send the part to. The case number for your request is

<8020935920> and this will be the reference number when we call you.

=== HP warranty conditions for collateral parts ===

* All returned spare parts must be in "as new condition", and returned in the original packaging.

* In cases where HP did not receive the defective part within 15 calendar days of shipment of the exchange part from you then you will be charged for the exchange part. Return instructions and pre-paid shipping label are included. No charges are assessed if the unit is returned within the required time.

=== Additional information needed ===

Please provide the following information about when we can contact you:

* Dates and Days (2 days):

* Time to call:

* Telephone Number to call:

Note: One of our agents will call you from a secured phoneline therefore, Irequest you to provide a phone number that accepts such calls.

Shipping Information : (US address only)

* Name:

* Organization:

* Mailing Address (No P.O. Boxes):

* Apartment/Building/Mailstop:

* City:

* State:

* Zip/Postal Code:

* Phone Number (including area code):

* Email Address:

I believe this information helps you. I apologize for the inconvenience this may cause you. If you need further assistance, please reply to this message and we will be glad to assist you further.

Disk Cleanup + Vista—VC

However, I recommend you to use Disk Clean up utility to scan your disks, finds unnecessary files and helps you remove them to cleanup some space.

== Disk Cleanup

1) Disk Cleanup can be found in the Start Menu by going to Accessories -> System Tools.

Alternatively, you can always use the search box and type the word "disk". The first result should be the Disk Cleanup shortcut.

2) When the application starts, you need to select the partition you want to cleanup and then click on OK.

3) Disk Cleanup will scan the selected partition and calculate how much space you can free up.

4) After a while, the results are shown. You can see the total amount of the space you can free up which is then detailed by categories of files that can be deleted. Select all categories or just the ones you want to be deleted and then click on OK.

5) Disk Cleanup will ask for your confirmation. Click on Delete files and the cleanup process will start.

6) Wait until the progress bar fills up and the Disk Cleanup window disappears.

7) In case you are not satisfied with the amount of space that was freed, go to the More Options tab from the Disk Cleanup window. Here you can remove all but the most recent System Restore points or uninstall some of the programs you have on your PC.

8) If you click on the first Clean up button, it will take you to Programs and Features. There you will find a list with all the installed applications. Select the one you want to uninstall, click on Uninstall/Change and follow the uninstall wizard of that application.

9) If you click on the second Clean up button, you will delete all the System Restore points found on that partition, except the most recent one. If you had many System Restore points you can save quite a lot of space, compared to the first option.

For a pictorial representation of the above information, please refer the below weblink:

http://www.vista4beginners.com/Disk-Cleanup

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

Downgrade(Final)—VC

I am glad that you have forwarded us your concerns and have given me an opportunity to assist you. I assure you of my complete assistance.

I would like to share that HP does not recommend installation of XP Operating System on Vista preinstalled notebooks. HP PCs purchased with Windows Vista should not be downgraded to another operating system. As Windows XP-compatible drivers for functions such as sound, video, graphics, network connectivity, drives, or other devices and peripherals may not be available and many applications like quickplay may also not function properly. HP Presario C558US Notebook is tested with Windows Vista. Also the hardware bundled with this notebook is advanced and therefore the drivers for Windows XP may not be available from the manufacturer.

Some component manufacturers do not provide Windows XP-compatible drivers for components that they designed for Windows Vista. Even if a third-party company or Windows itself can provide generic drivers that will allow all of your devices to operate, the performance of your HP PC may be less than optimal.

However, if you wish to downgrade the Operating System from Vista to XP, then you need to install Retail version of Windows XP Operating System CD and if you install a retail version of Windows XP, then you may not get the preinstalled applications like Quick Play, CD/DVD burning software etc.

Also, as the notebook is specially designed and bundled for Windows Vista Operating System, you may find it difficult to get all the drivers for the devices installed in the notebook which supports Windows XP Operating System.

To know more on issues you will experience if you downgrade your notebook Operating system from Windows Vista to Windows XP, please go refer the below weblink:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01092639&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

However, if you wish to downgrade to Windows XP, below are the drivers for Windows XP operating system for your notebook. It is stongly recomended to install these drivers only after you install Windows Xp on your notebook. Please do not install these drivers in Vista operating system. The notebook must be restarted after installing each driver, if you do not restart the notebook the next driver may not install properly.

Windows XP service pack 2 must be installed on the notebook before you install these drivers on your norebook.

Before you start the installation process, I recommend you to create the recovery discs for your Notebook. I would like to inform you that the latest model HP Pavilion/Compaq notebooks are not shipped with Recovery Disks. These models are featured with new Recovery process called "Softthinks PC Recovery". The Recovery Partition contains the image of the operating system, applications and drivers. You can reinstall the Operating system and preinstalled applications from this recovery process. Also, when the notebook is turned on for the first time, it will prompts the user to create Recovery CD's or DVD's. If the notebook is having CD/DVD writer, you can burn the Recovery CD's or DVD's.

This Recovery Partition can be used for the following:

* Creating Recovery kit for your notebook.

* Restoring factory installed application or driver.

* Reinstall or repair the existing Operating System.

* Restore the notebook to its Original factory settings.

CAUTION: The disk must be either CD-R, DVD-R, or DVD+R. Do not

use CD-RW or DVD-RW disks because the Read/Write type

disks will cause the creation process to fail.

==Creating the Recovery disks

1.Click Start and type Recovery in the Search field.

2.Select Recovery Manager , and when the wizard opens, click the Advanced options button, if available.

3.Select Recovery disk Creation , and follow the directions provided in the wizard.

4.After all the recovery disks are created, label the disks and store them in a safe place.

For more information in creating recovery disks set for your notebook, please refer to the below HP support document:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00809678&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Copy and paste the entire link in a new browser window and press enter.

After you have done with the creation of recovery discs, at this point, please be informed that, as your Notebook has SATA hard drive installed and due to the unavailability of SATA drivers, Windows XP will not detect the SATA hard drive as it does not support the Native SATA feature. Hence, you need to disable the SATA feature by performing the steps provided and can install the Windows XP.

1) Start the notebook PC.

2) Repeatedly press the F10 key (or key designated by the notebook PC) until the notebook enters the Computer Setup screen.

3) Use the arrow keys to select System Configuration .

4) Use the arrow keys to select SATA Native Mode and set the mode to Disable .

5) Press the F10 key (or designated key to accept the changes).

6) Save changes and exit Computer Setup.

7) The notebook should restart.

Note: The SATA nativefeature may not be avaialable for few HP Notebook. In this situation, please go ahead with the below provided instructions.

Also, for more information on downgrading your notebook operating sytem from Windows Vista operating system to Windows XP operating system, please go through the following URLs:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01274160&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Now, you can proceed further with the below links to download the drivers and install the drivers for XP. Please download and install the drivers in the same sequence as they are provided.

Please check the below drivers for CQ60-216DX for Windows XP Operating System.

NOTE: Clicking the links below may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

After you have downgraded and installed all the drivers, you need to run the Microsoft Windows Updates. This windows updates will scan the notebook hardware, download and install the required drivers from Microsoft. To do this please visit the below Web site:

http://windowsupdate.microsoft.com/

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

Hope, I have thoroughly addressed your concerns. If you have any further questions, please get back to us. We will be glad to assist you.

Clarissa 6

Mon, 09 Nov 2009 13:23:59 Z

chkdisk error at startup + Vista—VC

At this point, to resolve the issue, I recommend you to follow the steps provided below:

1. Click Start, All Programs, Accessories

2. Right-click on Command Prompt and select "Run as Administrator"

3. Now, type the following commands and press the Enter key:

fsutil dirty query C:

CHKNTFS /X c:

if you get any option to be selected, select "Y" from the option (Y/N)

4. Restart the notebook

5. Perform Steps1 and 2 again to start Command Prompt

6. Type the following commands and press the Enter key:

Chkdsk /f /r C:

fsutil dirty query C:

exit

After completing the step 3 and restarting the notebook, I recommend you to be patient as the CHKDSK takes much time.

The above given steps will stop Checkdisk from running on every startup.

Clean boot + Vista—VC

== To perform a clean boot on a computer that is running Windows Vista, follow these steps.

1) Click Start, type msconfig in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

2) On the General tab, click Selective Startup.

3) Under Selective Startup, click to clear the Load Startup Items check box.

4) Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

5) Click OK.

6) When you are prompted, click Restart.

7) After the computer starts, start the game or program and check whether the problem is resolved.

For more information, please refer the below weblink:

http://support.microsoft.com/kb/331796

http://support.microsoft.com/kb/929135

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Clean boot + XP—VC

== To perform a clean boot on a computer that is running Windows XP, follow these steps.

1) Click Start, and then click Run.

2) Type msconfig in the Open box, and then click OK.

3) On the General tab, click Selective Startup.

4) Under Selective Startup, click to clear the following check boxes:

. Process SYSTEM.INI File

. Process WIN.INI File

. Load Startup Items

5) Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

6) Click OK.

7) When you are prompted, click Restart.

8) After the computer starts, start the game or program and check whether the problem is resolved

For more information, please refer the below weblink:

http://support.microsoft.com/kb/331796

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Code 31 Wireless + Vista—VC

Ron, let me first appreciate your enormous amount of efforts and patience you have put in to resolve this issue. The issue might be due to corrupt wireless LAN card drivers or with the hardware malfunction of the wireless card. To isolate the issue, I recommend you to perform the steps provided below to resolve this issue with the notebook.

**Release flea power:

1) Press & hold power button until notebook shuts down.

2) Remove the AC adapter.

3) Make sure that the battery has been removed as well.

4) Press & hold power button for 30 Seconds.

5) Reconnect AC adapter.

6) Try to restart the notebook.

**BIOS update:

ftp://ftp.hp.com/pub/softpaq/sp38001-38500/sp38173.exe

Installation Instructions:

1. Download the SoftPaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter.

Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

I) Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

II) Do not shut down the computer or initiate Sleep or Hibernation.

III) Do not insert, remove, connect, or disconnect any device, cable, or cord.

I also recommend you uninstall and reinstall wireless LAN card drivers(if found) by performing the steps provided below:

== Uninstall Wireless LAN card driver:

1. Click on Start

2. Type Device Manager in the Start Search box

3. Click on Device Manager

4. Click the "+" symbol against Network Adapter.

5. Right Click on the Wireless adapter and click uninstall. In the "Confirm Device Uninstall" dialog box, click OK.

6. Restart the system. Windows will redetect the device on restart and reinstalls the drivers automatically.

Now, I recommend you to download and install the Broadcom Wireless LAN Driver for Microsoft Windows Vista from the softpaq provided below:

** Reinstall Wireless driver:

ftp://ftp.hp.com/pub/softpaq/sp39501-40000/sp39911.exe

Installation Instructions

1. Download the SoftPaq .EXE file to adirectory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

** Environmental interference:

Many times the performance of your wireless network can be affected by environmental factors. These factors will not always cause interference but must be considered at some point during your wireless network troubleshooting.

* 2.4 GHz cordless phones

* Microwave ovens

* Electrical parameter fences

* Electrical transformers near the router

* Security systems

* Other wireless network transmitters near the router.

After performing the above steps, if you can see the wireless card listed in the device manager, then try to reconfigure the wireless network in the notebook.

== Setting Up a Wireless Local Area Network ==

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00812957&cc=us&lc=en&dlc=en&product=1842155&dlc=en&lang=en

NOTE: Clicking the link may give an error indicating it is invalid.

Copy and paste the entire link in a new browser window.

== Connecting to Wireless Networks with Windows Vista ==

http://www.microsoft.com/technet/community/columns/cableguy/cg0406.mspx

NOTE: The URL above will take you to a non HP Web site. HP does

not control and is not responsible for information outside of the HP Web site.

If the issue persists, I recommend you to remove and reseat wireless card in your notebook as the issue might be due to loose connection between the wireless card and wireless connectors present in the notebook.

To get information on how to remove and replace wireless card in your notebook, I am providing you with the manual.

http://h10032.www1.hp.com/ctg/Manual/c01295900.pdf

NOTE : The information on how to remove and replace wireless card is explained from page number 53 to 55 of the above manual.

NOTE : The PDF files can be read online or printed using Adobe® Acrobat® Reader. If you do not have this software installed on your system, you may download it from the below link :

http://www.adobe.com/products/acrobat/readstep2.html

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

After performing the above necessary troubleshooting steps if the issue persists, it is clear that the wireless card is malfunctioning. At this point, I request you to get back to me so that I can provide available options for you to replace defective wireless card.

The information given above will help you to resolve this issue. However, if the issue persists even after performing the above steps, then please get back to us with observations, results and we will be glad to assist you further.

Code 39 (Resolved) + Vista—VC

Thitinun, I want to inform you that such issues with CD/DVD drive may occur due to any of the following reasons:

* Incorrect BIOS settings.

* Corrupt Registry settings related to CD/DVD entries.

* Corrupt CD/DVD drivers.

* Malfunction of the CD/DVD drive.

We can resolve this issue by performing the following steps one after the other:

** Reset BIOS:

1. Restart the notebook.

2. Tap the F10 key as soon as the HP logo appears.

3. Using the arrow keys, navigate to Exit Menu, select "Load Setup Defaults" and select "Exit Saving Changes"

This will reset the BIOS to its default. Next, I suggest you to change the registry settings related to CD/DVD drive entries by following the below steps:

** Backing Up Registry and Registry Key:

CAUTION: The registry contains critical information and a registry backup is essential. An incorrect registry entry may cause serious system problems or prevent the computer from starting. You will not be warned of any incorrect registry entries. If the registry is not backed up, theonly way to recover the system is to reinstall the operating system. Do not double-click the Backup.reg file on the desktop unless you intend to undo the changes you are making to the registry.

1. Click Start and type regedit in the text box.

2. Click "File" in the menu.

3. Click "Export" from the drop-down menu.

4. Click the down arrow beside "Save In" and select Local Disk(C:).

5. Type Backup.reg in the File Name field.

6. Click Save.

**Deleting UpperFilter and LowerFilter Registry Keys:

1. Click Start and click Run.

2. In the Open box, type regedit and click OK.

3. Click the plus (+) sign beside HKEY_LOCAL_MACHINE.

4. Click the plus (+) sign beside System.

5. Click the plus(+) sign beside Current Control Set.

6. Click the plus (+) sign beside Control.

7. Click the plus (+) sign beside Class.

8. Locate the {4d36e965-e325-11ce-bfc1-08002be10318} key and click it.

9. On the File menu, click Export.

10. In the File name box, type savedkey and click Save. It is better

to save the "savedkey" to the desktop.

11. Click the REG_MULTI_SZ data type UpperFilters (found in right window pane) and then click Delete on the Edit menu.

12. When you are prompted to confirm the deletion, click Yes.

NOTE: If this data type is missing, continue to the next method.

13. Click the REG_MULTI_SZ data type LowerFilters (found in right window pane) and click Delete on the Edit menu.

14. When you are prompted to confirm the deletion, click Yes.

15. Quit the Registry Editor and restart the computer.

This will change the registry settings. Now, reinstall the CD/DVD drivers by following the below steps:

** Reinstalling the CD/DVD drive drivers:

1. Select Computer and click on Manage. This will prompt you with a User Account Control Window.

2. Click on Continue. This will open Device Manager.

3. Click the "+" sign next to CD/DVD Drive.

4. Click the first device listed under CD/DVDdrive to highlight it.

5. Click uninstall to remove the CD/DVD device driver.

6. Click OK for confirmation.

Restart the computer. This will reinstall the drivers on your notebook automatically.

Please perform the above steps and get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you.

Clarissa 5

Mon, 09 Nov 2009 13:23:12 Z

== How to burn CDs and DVDs in Windows Vista

Here are the steps to burn your files on a CD or DVD, using only Windows Vista's built-in tools. In order to write a CD or DVD you must have an optical disc drive capable of burning such storage media. If you double click on the Computer icon from your desktop, these drives are listed as CD RW Drive or DVD RW Drive. If you have an appropriate drive, then you need blank CDs or DVDs on which to burn your files. If you have those as well, just follow these instructions:

1) First, take a blank CD or DVD and insert it into your CD RW or DVD RW optical disc drive.

2) After a few seconds the AutoPlay menu should pop-up. Depending on your configuration, you will have several options available. Click on 'Burn files to disc using Windows'.

3) If the AutoPlay menu does not show up, you can right click on the drive containing the writable CD or DVD and then select Open AutoPlay.

4) The 'Burn a Disc' wizard will now start. Type the disc title and click on the 'Show formatting options' arrow.

5) Now you can choose the format of your disc. If you choose Live File System, you can copy files to the disc at any time, instead of burning them all at once. This option is recommended if you want to burn files that occupy less space than the disc capacity. This way, you can add other files at a later time until you fill all the available space on your CD or DVD.

6) If you choose Mastered, you won't be able to add files to the disc at a later time, even though there is some free space left. Also, discs created using this format are more likely to be compatible with older computers and operating systems.

7) Once you have decided on the format click on Next. A new window will appear, asking you to drag files to this folder to add them to the disc.

8) Open another Computer window or Windows Explorer and go to the location of the files you want to burn. Select them and, with the left mouse button pressed, drag them to the previous window.

9) After you have dragged all the files you want to burn, click on the Burn to disc button.

10) Choose the recording speed and check the option that says 'Close the wizard after the files have been written'. If you want to, you can also change the disc title. When finished, click on Next.

The burning process will now start. Wait until the progress bar reaches its end and the CD or DVD is ejected from the optical disc drive unit. Depending on your system and the amount of files burned, the burning process can take from a few seconds up to several minutes.

For a pictorial representation of the above information, please refer the below weblink:

http://www.vista4beginners.com/Burn-CDs-DVDs

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

C drive free space—VC

Amir Pasha, At this point of time, to resolve the issue, disable system restore points by using the steps below and check once.

How to open System Restore?

1) First, type 'system restore' in the Start Menu search field and press Enter or click on the search result.

Alternatively, you can go to Start Menu -> All Programs -> Accessories -> System Tools -> System Restore.

2) The main System Restore window will now open. Click on the 'open System Protection' link shown below.

3) In the new window you will see a list with all your partitions and when was the most recent restore point created.

== How to disable System Restore

Each partition on which System Restore is enabled has a box checked on its left. To disable System Restore on any of the selected partitions you need to uncheck those boxes. Unchecking all boxes will mean that System Restore is completely disabled.

When you uncheck a box, you will receive a warning window.

Click on 'Turn System Protection Off' and System Restore will be disabled.

NOTE: Unless you use other system recovery tools, it is recommended to leave System Restore enabled at least for your main system 'C:' drive.

Restart the system now, this deletes all the restores points and the space occupied by those points. Chech now if the C Drive is showing the correct amount of free space.

Also, to resolve this issue, you may either use Image Enhancement to automatically adjust how your drive capacity is displayed, or you can use Disk Management to manually adjust the drive capacity settings.

Both methods are explained in detail in the weblink below.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00870036

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

After you have completed all the above steps, If still the wrong amount of space is displayed, please get back to me with your observations and results; I will be glad to assist you further.

Coming to the precautions in using CCleaner, I would like to inform you that, CCleaner removes unused files from your system - allowing Windows to run faster and freeing up valuable hard disk space. It also cleans traces of your online activities such as your Internet history.

It Removes temp files and recent file lists (MRUs) from many apps including Media Player, eMule, Kazaa, Google Toolbar, Netscape, Microsoft Office, Nero, Adobe Acrobat, WinRAR, WinAce, WinZip.

I want to make sure that, deleting these files will not harm any of the programs.

I hope the above information helps you. If you need further assistance, please reply to this message and we will be happy to assist you further.

Glad to be of Service. Have a nice time!

Sincerely,

Clarissa

HP Total Care.

***Do Not Delete Service Ticket Number***

{ticketno:[8023312210]}

***Do Not Delete Service Ticket Number***

Hello Jose,

Thank you for writing back.

Jose, you can download and install the ccleaner from below web link at free of cost.

Please down load the ccleaner from below web link :

http://downloads.phpnuke.org/lv/software/download/kl70232.htm

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

The information provided above should help you. Please reply to this mail if you have any queries. We will be glad to assist you.

Dear Jose,

Thank you for contacting HP Total Care.

I understand that you would like to know the repercussions after deleting the files in %temp%.

Let me assist you in this regard.

Jose, I would like to inform that programs create temporary files primarily for backup purposes. Many programs, such as those included with Microsoft Office, will save a temporary version of a file every few minutes while the original file is open. Then if you have not saved the file and the program unexpectedly crashes or the computer is turned off, there will be a temporary file that was recently saved. Temp files are typically deleted automatically when the programis closed normally, but if the program quits unexpectedly, the temp files are not deleted.

However, some temp files are left behind even when a program is quit correctly. This may be due to programming errors that cause temporary files to not be correctly disposed of when an application is quit. These files can accumulate on your hard drive without you even noticing. Finally, Web browsers, such as Internet Explorer, create "Temporary Internet Files" to store user data, including cookies, images from visited Web pages, and the user's browsing history.

On a long run, these files pile up and occupy the Harddrive unnecessarily, which results in performance choke and other undesired consequences, Hence there is absolutely no harm in deleting these files, deleting these files regularly will help the Notebook to run efficiently. Manual deletion of these files can be hectic, hence I request you to use a tool called ‘CCleaner’, this commendable tool not only deletes unwanted junk files but also keeps the registry free from errors, you may download the above mentioned tool on the following link:

http://www.ccleaner.com/

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

As you are keen in improving the system performance, I am providing few tweaking links that will help your Notebook to perform better than before:

Assuming that you are using Vista, here are the links:

http://www.tweakvista.com/VistaPerformanceTweaks.aspx

http://www.windowsvistamagazine.com/4352741769746825868/50-ways-to-make-windows-vista-faster-part-1.html

http://www.techtree.com/techtree/jsp/article.jsp?article_id=83323&cat_id=584

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

By using the tips and recommendations from the above links, I am sure that the performance of your Notebook will boost considerably.

If you need further assistance, please reply to this message and we will be happy to assist you further.

=========================================================

CDDVD not recognized + Vista—VC

John, the issue might be due to either corrupted CD/DVD drivers or corrupted registry settings. To isolate the issue, I recommend you to perform the following troubleshooting steps:

Step 1: Remove upper filter and lower filters from registry.

1. Click Start and click Run.

2. In the Open box, type regedit and click OK.

3. Click the plus (+) sign beside HKEY_LOCAL_MACHINE.

4. Click the plus (+) sign beside System.

5. Click the plus (+) sign beside Current Control Set.

6. Click the plus (+) sign beside Control.

7. Click the plus (+) sign beside Class.

8. Locate the {4d36e965-e325-11ce-bfc1-08002be10318} key and click it.

9. On the File menu, click Export.

10. In the File name box, type savedkey and click Save. It is better

to save the "savedkey" to the desktop.

11. Click the REG_MULTI_SZ data type UpperFilters (found in right

window pane) and then click Delete on the Edit menu.

12. When you are prompted to confirm the deletion, click Yes.

NOTE: If this data type is missing, continue to the next method.

13. Click the REG_MULTI_SZ data type LowerFilters (found in right

window pane) and click Delete on the Edit menu.

14. When you are prompted to confirm the deletion, click Yes.

15. Quit the Registry Editor and restart the computer.

For more information on CD/DVD Drive is not Detected (Windows Vista), please refer the below HP support document:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00817052&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

NOTE: The above document also applies to Notebook PCs

Step 2: Uninstall CD/DVD drivers.

1. Click Start, Control Panel, Device Manager.

2. This opens Device Manager.

3. Click "+" beside CD/DVD Device Category.

4. Right-click the listed CD/DVD/RW and select Uninstall.

5. Restart the system.

Windows will redetect the device on restart and reinstalls the drivers automatically.

For additional information on how to uninstall the driver from device manager, please refer the the below weblink:

http://www.vista4beginners.com/Uninstall-the-driver-of-a-hardware-component

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

If the issue persists, I recommend you to remove and reseat CD/DVD drive on your Notebook.

To remove and reseat CD/DVD drive, please follow the steps rovided in the manual provided in the weblink:

http://h10032.www1.hp.com/ctg/Manual/c00637377.pdf

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

The above link is in .pdf format, to open the link acrobat reader application should be preinstalled in your system. Please download the software from the URL below:

http://www.adobe.com/products/acrobat/readstep2.html

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

You can find the instructions under "Removing and Replacement" category on the service manual link on page number 112 of 239.

I hope this information helps you. If the issue persists, please get back to me with your observations and results. I will be glad to assist you further.

Clarissa 4

Mon, 09 Nov 2009 13:22:21 Z

Battery Overheating

I will certainly assists you in this matter.

The notebook may overheat due to the following conditions:

The operation of the fan is controlled by thermal sensors that are equipped on your notebook. I would like to inform you that the We all know that notebooks are more compact than desktops.

To achieve that smaller size, a notebook's internal components--the motherboard, the hard drive, and so forth--must be placed in close proximity to one another. The problem is that microprocessors, hard drives, and other components produce heat.

Because a notebook's insides are crowded, it's more difficult for that heat to escape, despite the internal fans and heat sinks (pipes and fins that move heat from one place to another) included in many notebooks.

This heat may affect a notebook's internal components over time. For instance, some notebook hard drives are more likely to fail than desktop hard drives partly because of the heat. Also, the bottom of some notebooks tends to grow warm--even hot--after a period of use.

The faster the processor, the more heat it's likely to generate. Also, some notebooks, though they often use slower processors, can be more prone to overheat as well, because of their ultra-compact design.

To work around the issue, please follow the steps given below:

Step #1:

Reloading the BIOS default settings :

Entering the BIOS Setup menu requires pressing a specific key at a specific time. If you fail to enter the Setup menu on your first try, repeat the following steps until you are successful:

1. Close all applications that are currently running and restart the computer by clicking Start, Shut Down, Restart the Computer, and then OK.

2. When the red Compaq logo screen appears, press the F10 key on the keyboard to enter the Setup menu.

NOTE: An alternate to the above steps, especially if the logo screen disappears too quickly to enter BIOS, is to shut down (turn off) the computer. Wait 30 seconds, turn the power on and press F10 or F2 at the logo screen.

Complete the following steps to reload the factory installed BIOS Setup settings:

1. In the BIOS Setup utility, select the Exit tab.

2. Select Load Setup Defaults.

3. Select Save Changes and Exit.

4. Press Esc and then Enter to exit Setup.

Step #2:

=== Reinstalling Power Management In Windows XP ===

To reinstall Power Management in Windows XP, follow these steps:

1. Click Start, select Control Panel, Switch to Category View and then choose Performance and

Maintenance.

2. Click the System icon to open the System properties window.

3. Select the Hardware tab and click Device Manager.

4. Click the plus (+) sign next to System Devices.

5. Right-click the ACPI Fixed Features button and select Uninstall.

6. Restart the system.

On restarting the system, Windows will automatically detect and install Power Management on the computer.

More reasons for heat on the notebook.

1. Low system resources

2. If the fan vents are not cleaned

3. If the fan fails to resume.

To isolate the issue, please perform the steps given below:

Step #3:

====Improving system resources====

As providing steps result in bulk mail and may result in confusion while performing the steps. Hence, I am providing you a Web link that contains detailed procedure to improve system resources.

To improve system resources, please refer to the Web link given below:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00034290&lc=en

NOTE: Clicking the link may give an error indicating it is

invalid. If this occurs, copy the portion of the address

on the remaining line(s) and paste it at the end of the

address showing in your browser until the complete address

is displayed in the Address box.

Step #4:

====Cleaning Fan Vents====

You can clean the vent part of the notebook where the notebook fan is present with a vacuum cleaner for any accumulated dust that could be preventing heat dissipation.

The best option to use the laptop is by placing it on a flat surface with proper ventilation so that it minimizes the notebook temperature or else place it on a thick flat wooden table/block. Wood absorbs certain amount of heat and minimizes the notebook temperature.

Keeping this in mind, HP has released cooling pad. You can use this pad to reduce the heat on the notebook. The pad absorbs the heat generated by the internal parts and keep the system cool.

To purchase the Cool pad there is no need to give us call or purchase from any retailer. If you could provide the below information, I will go ahead and update the request in our database.

One of the agents will call you back at mentioned time and you can clarify more details through this interactive session about the part and then proceed in purchasing the Cool pad from them.

Contact Information:

* Full Name:

* Organization:

* Mailing Address (No P.O. Boxes):

* Apartment/Building/Mailstop:

* City:

* State:

* Zip/Postal Code:

* Phone Number (including area code):

* Convenient call back time:

* You will receive a call as soon as you reply to this email within the next 30 mins. Therefore, provide your convenient phone number when you are available for the next 30 mins.

===========================================

Belarc's software

Jim, I recommend you to download the Belarc's software, which on execution will provide you a report on all the devices installed in your computer:

http://www.belarc.com/free_download.html

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

Belarc provides the following info:

* Serial number

* Motherboard's make and model

* BIOS information

* Bus clock

* OS

* Processor

* Drives

* Controllers

* Buses

* System model

* Memory modules

* Display

* Devices

* Installed software.

With the above information, I will be able to investigate and provide you the exact driver.

Please get back to us with the above requested in. So that, we will be glad to assist you further and provide further troubleshooting steps.

I hope the above information helps you. If you need further assistance, please reply to this message and we will be happy to assist you further.

=====================================================

Best to serve, Recovery CD—VC

However, You can order recovery discs from below weblink:

http://www.best2serve.com/

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

Once you visit the above Web site please perform the below steps to place order for recover discs:

1) Select continue

2) Enter " RST123A#ABA" in search field and select continue. (The product number of your notebook)

3) Select your notebook model from the search results to continue.

4) Enter your notebook serial number "2CE456104Q" without quotes in the serial number field and select continue. ( The serial # of your notebook)

5) Follow on-screen instructions.

== BIOS update.

The BIOS system can be updated with a process called 'flashing.' Close all other programs before trying to flash the BIOS.

Download and install BIOS update from the below weblink:

ftp://ftp.hp.com/pub/softpaq/sp39501-40000/sp39862.exe

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

3. Reboot the notebook after the installation is complete.

Bootmgr is missing + Vista—VC

Bootmgr is missing; You get this error while booting into windows when the boot file of Vista operating system(bootmgr) is missing.

To restore the missing bootmgr file, I recommend you to perform the start up rapair of the operating system; To do so, please follow the steps given below:

== Startup Repair: (Using Vista installation DVD/CD)

If you are sure that your Vista systems poor performance is not hardware or virus related. You can try running the Startup Repair feature to fix system files that may have become corrupt or gone missing. Here's how:

You will need your Vista installation DVD/CD for this task.

1) Insert your installation disk

2) Restart your computer. Your computer should boot to your installation disk. If it won't, you will need to change the boot order in your BIOS.

3) You may receive a prompt asking you to press any key to start Windows from the installation disk.

4) Select the language setting and then click Next.

5) Select Repair your computer

6) Select the operating system that you would like to repair and then click Next.

7) Select Startup Repair from the System Recovery Options menu.

8) Follow all of the on-screen prompts and answer the questions accordingly. Your system may restart as repairs are made.

== Start up repair (Using Recovery manager)

Please perform start up repair by following the steps given below:

1. Restart the Notebook and keep tapping Press F8.

2. Select Repair Your Computer option. The System Recovery Options screen is displayed.

3. Select Startup Repair.

For more information on start up repair of operating system, please refer the below link :

NOTE: The reason I recommend following the listed web links is that, if I type the entire series of steps in this e-mail, it would be difficult for you to read through the longlist of steps which will be in a non-graphical format.

http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx#EU

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

After the start up repair is performed, please execute the below commands from the command prompt to rebuilt the Boot Configuration File:

==Boot the computer from Vista OS DVD.

1) Click on Repair Your Computer.

2) Click on Command prompt.

3) At the X:\Sources prompt, type bcdedit /export C:\BCD_Backup and press <Enter>

4) Type c: and press <Enter>.

5) At the C:\ prompt, type cd boot and press <Enter>.

6) At the C:\Boot prompt, type attrib bcd -s -h -r and press <Enter>.

7) At the C:\Boot prompt, type ren c:\boot\bcd bcd.old and press <Enter>.

8) At the C:\Boot prompt, type bootrec /rebuildbcd and press <Enter>.

The Boot Configuration File will be rebuilt at this point. Once it finishes, type exit and press <Enter>. Click the Restart button.

For a pictorial representation of the above information, please refer the below weblink:

http://www.howtogeek.com/howto/windows-vista/fixing-bootmgr-is-missing-error-while-trying-to-boot-windows-vista/

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

Clarissa 3

Mon, 09 Nov 2009 13:21:09 Z

Battery Information :

== I. Storing batteries :

Charge the battery to its full charge (capacity) and then store it. Batteries should not be stored with less charge or no charge. This is because the shelf life of the notebook battery without charge is only about 30 days, after which the battery will become nonfunctional. So, it is necessary to charge the battery fully and then store it in a safe place.

== II. General Information :

You can remove the battery and store it in a cool location while using the laptop on AC power. However, this process may not really extend the life of the battery.

If the battery is not used for too many days it may go dead. There is every possibility that it may not work again. To avoid such instances, I recommend you even use the Notebook on battery so that battery charge is drained out and later recharged.

You can keep the battery inside the laptop even when using the notebook on AC power. Once the battery is completely charged, the voltage to the internal battery charger is cut off automatically. However, you may need to use the notebook twice or thrice in week on the battery power. This will ensure the battery charging and discharging. When using the notebook on the battery, use the notebook till the battery is completed out of charge.

Next, it is recommend to shut down the computer when not in use for a long time. Say more then 24 hours. If you are away from the laptop for a couple of hours, hibernate the unit or allow it to go to sleep mode. This will extend the battery life and the laptop as well.

== III. How to operate battery:

Next, when the computer is operated on battery power it is not necessary that you need to run the notebook until the indicator shows little amount

of charge left.

You can use as per your wish. I mean to say you can use the notebook on battery power for little amount of time or until the charge gets near completion. This does not affect the notebook or the battery in any way. Please be assured of this.

Last, the battery will not harmed in any way if the computer is plugged into the AC power as the battery receives negligible amount of voltage. Please be

assured of this. But for at least fifteen days discharge the battery completely and then recharge it again to full capacity. This will increase the average battery life longer.

You can find more information regarding batteries in below weblinks:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=en&docname=c00596784

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00821429&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window and press enter.

==Battery Do Nots:

1) Do not short-circuit a battery. A short-circuit may cause damage to the battery.

2) Do not drop, hit or otherwise abuse the battery as this may result in the exposure of the cell contents, which are corrosive.

3) Do not expose the battery to moisture or rain.

4) Keep the battery away from fire or other sources of extreme heat. Do not incinerate. Exposure of batteries to extreme heat may result in an explosion.

5) Do not throw away or dispose of your battery with household waste. Please recycle all batteries, as they contain chemicals which are harmful to the environment.

6) Do not carry loose batteries in a bag or box with metal objects like coins, paper clips and hair pins, etc. This may short circuit the battery, generating high heat.

7) Do not mix old and new batteries, or mix different types of batteries. This can cause rupture or leakage, resulting in personal injury or property damage.

== Tips to ensure optimal battery life:

1) Use the AC adapter whenever possible, but not all the time.

2) Set the Windows Power Management settings to maximum savings.

3) Lower the brightness setting on the screen backlight.

4) Disconnect any unused devices (e.g., modems, wireless LAN cards, USB devices) when not needed.

5) Disable Auto Insert Notification on the CD-ROM.

6) Disable automatic formatters, spell checkers, auto recalculate and auto save features.

7) Add more RAM memory to lower disk access time.

8) If you have a backup battery, use it in rotation with the current battery.

9) Use the Suspend or Hibernate feature when taking a break.

10) Fully drain and recharge the battery every couple of months, this helps to recalibrate the smart electronics even if the cells are fine.

11) Minimize the number of programs running at the same time.

12) Check the power save settings under the BIOS. If this is not enabled then the Windows Power Management settings may not work properly.

13) If you are taking the battery out to store it, make sure it has at least 40 - 50% charge. DO NOT fully charge it or discharge it before storage.

14) Use less processor intensive programs when possible (e.g. WordPad instead of Word).

15) Minimize game play and DVD viewing.

16) Clean the battery contacts with a cotton swab and rubbing alcohol. This helps maintain a good connection between the battery and the device.

I recommend you to visit the below website for additional information on batteries.

HP Notebook PCs - Checking the Status of the Battery

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00821536&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

HP Notebook PCs - Calibrating the Notebook Battery

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00817650&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

The information provided above should help you. If you need further assistance or clarifications, please feel free to reply to this mail. We would be glad to assist you.

=================================================

Battery Life + Vista

I would like to inform you that the battery operating time will be less than compared to the time that lasts in Windows XP Operating System. This is because the graphics features used in Windows Vista consume more power.

The discharge time depends on the features you are using while on battery power. For example, if you are playing a DVD and are connected on a wireless network, your battery life will be shorter than normal. If you are just reading or editing a file or answering e-mail on a wired network connection, you will experience maximum battery life. Please note that maximum discharge time will shorten over time, as the storage capacity naturally decays.

== Tips for maximizing discharge time of battery:

1) Lower the brightness on the display.

2) Check the Power saver setting in Power Options.

3) Remove the battery from the notebook PC when it is not being used or charged for a long period

4) Store the battery in a cool dry location.

== Checking the Status of the Battery:

Please refer to the below weblink for information on checking the Status of the Battery:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00821536&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window and press enter.

======================================================

Battery Life Improved:

Daniel, let me inform you that Battery life increases if you do not watch movies, play games on Battery Power. However, you can perform the same with AC Adapter plugged so that the Battery Life of your Notebook will be increased. Please refer to the information relating to battery maintenance.

Additionally, I would like to provide some more information regarding increasing the battery performance.

A. Do not leave batteries unused for long periods. If using more than one, rotate them.

B. If normally using AC power, make a practice of using the battery as the power source at least once a week.

C. Unplug the AC adapter when the notebook is not in use.

D. To preserve the life of a battery, be sure to charge it regularly.

E. Avoid using or charging batteries at high temperatures.

Please refer the below web site for the Battery care practices:

http://h20239.www2.hp.com/techcenter/battery/Battery_max.htm

NOTE: Clicking the link may give an error indicating it is invalid.

Copy and paste the entire link in a new browser window.

I hope the information provided will be helpful and addressed your concern.

====================================================

Battery Meter + XP

The issue could be due to any of the following reasons:

1. Incorrect Settings

2. Corrupted Power Management.

3. Corrupted Taskbar.

In order to isolate the issue, please perform the following steps:

Step 1: Check the settings.

1. Click on "Start".

2. Go to "Control Panel".

3. Double click on "Power Options".

4. Choose "Advanced" option and choose "Always Show Icon on the Taskbar".

Step 2: Reinstall Power Management

1. Right Click on My Computer, click properties. The System properties window will open.

2. Click the "Hardware" tab, and then click the "Device Manager" button.

5. Click the plus (+) sign next to System Devices.

6. Right-click the "ACPI Fixed Features" button, and select Uninstall.

7. Restart the system. On restarting the system, Windows will automatically detect and install Power Management on the computer.

Now, again check the "Always Show Icon on the Taskbar" option and restart the notebook. The battery icon will come automatically.

If the issue persists, please visit the below web site and download Taskbar Repair Tool:

http://www.kellys-korner-xp.com/taskbarplus!.htm

NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window and press enter.

NOTE: The URL above will take you to a non HP Web site. HP does

not control and is not responsible for information outside

of the HP Web site.

Also, please download and install the Power Meter Plus software which will show the battery status of the notebook. For your convenience I provide the weblink of the software from where you can download and install it:

Note: This is a third party software.

http://www.tucows.com/preview/502647

NOTE: The URL above will take you to a non HP Web site. HP does

not control and is not responsible for information outside

of the HP Web site.

I hope the above information helps you. If you require further assistance or if the problem persists, please contact us anytime. We are committed to ensuring your satisfaction with our products, as well as our service. We will be glad to assist you further.

===========================================

Clarissa 2

Mon, 09 Nov 2009 13:19:08 Z

Battery does not hold charge + Vista

Jud, The low operating time of the battery is caused due to the following reasons :

1) Corrupt Power Management

2) Incorrect BIOS settings

3) Memory Effect

4) Battery failure

Further, the battery performance is dependent upon various factors such as the applications run, the processor speed, hardware components attached to it. Therefore the batter may not give you the life for the longer duration.

The following are some of the variables that can affect the battery life:

* Power management settings

* Hardware configuration

* Software applications

* Installed options

* Display brightness

* Hard drive usage

* Changes in operating temperature

* Type and number of installed PC Cards

The battery operating time depends on your power management settings. Your Notebook components, the options, and the applications that you use also affect the operating time. The information below shows you how to increase the length of time you are able to operate under battery power.

The display, processor, CD/DVD drive, and hard drive use the most battery power. To maximize the battery operating time, perform one or more of the following actions:

* Press Fn + F1 to reduce the display brightness and to select a short wait for your screen saver.

* Select a screen saver that does not generate a lot of graphics or motion.

* Reduce audio volume or use headphones.

* Exit modem programs when you are not using them.

* Remove PC Cards when you are not using them.

* Remove CDs or DVDs when you are not using them.

* Use Sleep or Hibernation mode to turn off your notebook when you are not using it.

To start troubleshooting this problem, I recommend you to perform the following procedures:

== Step 1: Power Drain.

Power Drain procedure discharges any accumulated static on the notebook's systemboard.

1) Disconnect the AC Adapter.

2) Remove the battery.

3) Depress the power button for 30 seconds to 1 minute.

4) With the power button depressed connect the AC adapter .

5) Reboot the system using the AC adapter connected with out battery.

6) On the subsequent reboot reattach the battery to the notebook (Shut

down the system, reattach the battery and then restart the system.)

== Step 2: Resetting the BIOS

Use the following steps to reset the computer to its default BIOS settings:

1. Press the Power button to start the computer.

2. When the red Compaq logo is displayed on the monitor, press the F10

key on the keyboard.

3. Using the Arrow keys on the keyboard, select English as the desired

language. Then press Enter to continue.

4. Select "Set Defaults and Exit."

The BIOS of the computer will be set to default.

== Step 3: Reinstalling Power Management

I would recommend you to reinstall the power management by following the steps given below:

1. Click Start.

2. Type ' device manager' in the search field.

3. Select Device Manager from the above list.

4. Click the plus (+) sign next to System Devices.

5. Right-click the ACPI Fixed Features button and select Uninstall.

6. Restart the system.

On restarting the system, Windows will automatically detect and install Power Management on the computer.

== Step 4 : Calibrating Battery

The calibration process charges, completely discharges, and then recharges the battery. To calibrate the battery, complete the following steps given in the link provided below:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00817650&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid. Please copy and paste the entire link in a new browser window and press enter.

If the issue still persists then go on with the Step 5.

== Step 5 Battery health test

I suggest you to perform the Battery health test by visiting the link provided below:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00821536

NOTE: Clicking the link may give an error indicating it is invalid. Please copy and paste the entire link in a new browser window and press enter.

If the issue persists, even after performing all the troubleshooting steps mentioned above, it is apparent that there is a internal hardware malfunction of the battery and it needs to be replaced.

--------------------------------------------------------------------------------

== Battery Health Check:

In Vista notebooks we can perform battery health check from HP Total Care advisor.

1. Double click on the HP total Care advisor icon the desktop.

2. Now you would see the HP total Care Advisor program.

3. Double click on the Battery Icon in Hp total care advisor.

4. Double click on the Launch HP battery Check for More information.

5. Now the Battery Check will start. It will run for a Minute or Two.

6. Now you would see the result of the battery Check.

Let me know the result of the battery check.

For more information, you can visit the below websites for "Battery Health Check in Vista"

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00821536&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00821429&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

==OR==

1. Connect the AC adapter to your notebook PC. The notebook PC must be on AC power in order for HP Battery Check to function properly.

2. Click Start and type Help and Support in the Search field and press Enter .

(Alternately, you may doubleclick the Help and Support icon, which is placed on your desktop by default when your computer is configured for the first time).

3. The Help & Support window will open.

4. Select Troubleshooting tools. Then select Battery Check.

The Battery Check tool will open, and will automatically examine your battery and its cells to see if they are functioning properly.

==OR==

Test the battery using the HP Battery Check

1. Insert the AC power adapter into the notebook PC and plug directly into a wall outlet.

2. Click Start, All Programs, then click Hewlett-Packard, HP Battery Check.

3. The results of the Battery test will be presented immediately. Detailed instructions are provided with the results. One of the following results will appear in the Battery Health section:

* Good - the battery is in working order.

* Replace - one or more of the cells can no longer accept a charge or the storage capacity is "Low" and the battery should to be replaced. Instructions stating where to purchase a replacement battery or if the battery is covered by HP under warranty will display.

* Invalid - either the AC adapter is not connected, more than one battery is installed or the battery is not installed correctly. Please follow the instructions in the Battery Check to correct the condition.

If the Battery Check detects a failure, it is apparent that there is a internal hardware malfunction of the battery and it needs to be replaced. As the notebook is under warranty I would be glad to ship you a new battery under collateral shipment. Please read carefully the information below in agreement of collateral shipment.

As the battery is a collateral part, that is, you would be required to ship the defective battery on receipt of the replacement battery. Hence, you would be required to provide us the credit card information as security. Please "DO NOT" provide your credit card number when replying to this email.

Service parts that have been restored to original specifications are offered under the HP Exchange Program, and require the return of an equivalent assembly. When an exchange part is shipped to you then you must return the defective part to HP within 15 calendar days of shipment of the exchange part. Instructions are included with the shipment that describe how and where to return the defective core part. Return shipping and insurance charges are at your expense and are non-refundable unless you are returning defective spare parts or spare parts that HP shipped in error, in which case HP will pay for the shipping.

* All returned spare parts must be in "as new condition", and returned in the original packaging.

=== Additional information needed ===

Please provide the following information about when we can contact you:

* Dates and Days (2 days):

* Time to call:

* Telephone Number to call:

You will receive a call as soon as you reply to this email within the next three hours. Therefore, provide your convenient phone number when you are available for the next three hours.

=== Shipping Information ===

* Full Name:

* Organization:

* Mailing Address (No P.O. Boxes):

* Apartment/Building/Mail stop:

* City:

* State:

* Zip/Postal Code:

Note: One of our agents will call you from a secured phone line therefore, I request you to provide a phone number that accepts such calls.

Please get back to us with the requested information. I will be glad to initiate the process of Collateral shipment of the battery.

Awaiting your response!

--------------------------------------------------------------------------------

For your convenience I am providing more information regarding the battery. Please follow these information.

Clarissa 1

Mon, 09 Nov 2009 13:13:13 Z

Please complete the information below so we can process your request.

=== Shipping Information ===

* Full Name:

* Mailing Address (No P.O. Boxes):

* Apartment/Building/Mailstop:

* City:

* State:

* Zip/Postal Code:

* Phone Number (including area code):

* Email address :

=== Product Information ===

* Model Number (ex: ze4250, n5441 etc):

* Product Number (ex: C1234A):

* Serial Number (ex: US12345678):

Please get back to us with the requested information; I will be glad to assist you further in shipping you the new …………..

Awaiting your response.

-------------------------------------------------------

After Full system Recovery F11 + Vista

After reinstalling OS, you need to perform the below steps to make the notebook ready for use.

Complete the initial setup screens

Setting up a firewall

Setup Windows Firewall

Setup Norton Internet Security 2007

Connecting to the Internet

Download updates for Windows

Update security software

Update software and drivers from HP

Connect devices and installing extra software

Please refer the below Web site to get more information:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01058431&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN#N288

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

--------------------------------------------------------------

US ASP

I suggest you take the unit to a local Authorized Service Provider for detailed evaluation. Our technicians at the service center are well equipped to perform such tests and will be in a position to assist you appropriately. For your convenience, I am providing you the URL to locate your nearest HP Authorized Service center.

http://h20465.www2.hp.com/GPL/search.aspx?language_code=en&country_code=us&SearchType=SSP

1. This will take you to the USA local HP authorized service provider page.

2. In the category menu select the appropriate HP product.

3. After selecting the appropriate category you will get a list of HP products in the Family box. Select the family in which your product is located.

4. After Selecting the family of the product you will get a list of products under the product list.

5. Select your product as 10 digit from the list under the product section and click Next.

6. Follow the instructions on the service options page.

If no stores are located, repeat the search using another zip code within your local area.

You can alternatively refer the links given below to locate the authorized service provider.

Radio Shack :

----- -----

You can locate the nearest Radio Shack repair store by visiting the following URL:

http://www.radioshack.com/Locator/Locator.asp

Best Buy:

---- ---

You can locate the nearest Best Buy repair store by visiting the following URL:

http://www.bestbuy.com/StoreLocator/index.asp

--------------------------------------------------------------------

Back up HDD case

If you have any important data, you can backup the data from hard disk using USB Harddrive enclosure. This 2.5" HardDrive case connects to any USB port. You can use this hard drive case and backup data on any other laptop or desktop either at home or at office or any other friends place without opening the system.

http://www.cooldrives.com/usb-2-mini-aluminum-enclosure-with-one-touch-backup.html

http://www.coolerexpress.com/me930.html

http://www.directron.com/kh200ubk.html

http://shop.store.yahoo.com/insidecomputer/usb20235hadr.html

http://www.usbgear.com/computer_cable_details.cfm?sku=USBG-U2IDES1&cats=171&catid=171

http://www.satagear.com/usbadapter-sale.cfm

http://www.satacables.com/html/sata_adapters.html

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

**************

However, in mail-in repair service the notebook will be restored to factory settings and all the password and data in the notebook will be wiped. Moreover, we do not have any options to save the data stored on the hard drive. Therefore, I recommend you to take the backup of the data stored on the hard drive before sending to HP for repair.

For your convenience I provide you some instructions to take the backup of the data from the notebook:

For connecting the laptop hard drive to the desktop computer or notebook, you will need to obtain a small convertor cable. Many such cable are available from the following web sites: Please remove the hard drive from the laptop and connect the Hard drive to any other working computer USB port using USB 2.0 SATA Adapter Cable. You can find few USB to SATA cable at the following third party Web sites:

http://www.cooldrives.com/usb-2-mini-aluminum-enclosure-with-one-touch-backup.html

http://www.coolerexpress.com/me930.html

http://www.directron.com/kh200ubk.html

http://shop.store.yahoo.com/insidecomputer/usb20235hadr.html

http://www.usbgear.com/computer_cable_details.cfm?sku=USBG-U2IDES1&cats=171&catid=171

http://www.satagear.com/usbadapter-sale.cfm

http://www.satacables.com/html/sata_adapters.html

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

---------------------------------------------------------------------------------

Battery and volume icon missing + Vista-

To get back the volume and battery icons on the notification area, please perform the steps provided steps:

1. Please right click on the System Tray to surface the context menu.

2. Choose "Properties" off of the context menu--this will bring up the "Taskbar and Start Menu Properties" dialog box.

3. Select the "Notification Area" tab. At the bottom of the tab, is the "Systems Icons" area.

There is a check box for "Power".

4. Please "check" the checkbox and click the Apply or OK button. The Battery Meter should show up in the tray.

For additional information on bringing back the battery icon and volume icon in the notification area, I am referring you to a weblink where the information is explained with graphics and hyperlinks. I am sure this will be helpful to you.

The link is:

http://www.mydigitallife.info/2007/12/15/volume-battery-power-or-network-icon-disappear-or-missing-from-vista-taskbar-notification-area-system-tray/

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

NOTE: Clicking the link may give an error indicating it is invalid.

Copy and paste the entire link in a new browser window and press enter.

Please be informed that the operating system preinstalled on the HP notebooks is not having this feature.

Barb, as the operating system preinstalled on your Notebook is Windows Vista, you can download and install a Gadget on the sidebar, which displays the state of your laptop battery, and the remaining battery time if running on battery and refreshes it after every 20secs.

For more information on it and downloading it, I would request you to visit the link provided below:

http://www.softpedia.com/downloadTag/battery

NOTE: The URL above will take you to a non HP Web site.

HP does not control and is not responsible for information outside of the HP Web site.

NOTE: Clicking the link may give an error indicating it is invalid.

Copy and paste the entire link in a new browser window and press enter.

I hope this information helps you. Please reply if I can help you further.

---------------------------------------------------------------------------------

== Calibrating the notebook battery + Vista

Calibrating the battery means recharging the battery to its maximum capacity and resetting the battery gauge to display the level of charge accurately. This calibration process charges, completely discharges, and then recharges the battery.

The Windows system tray battery meter may not correctly display the battery charge level when a notebook is new or has not been used for a long period of time. If the battery gauge becomes inaccurate, use one of the methods below to calibrate the battery gauge reading

To calibrate the battery, please follow the steps provided in the weblink below:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00817650&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

---------------------------------------------------------------------------

== Calibrating the notebook battery + XP

To calibrate the battery, please follow the steps provided in the weblink below:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00035862

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

-------------------------------------------------------------------

Battery does not hold charge + Vista

At this point of time, I would like to inform you that, the actual battery life will vary with usage. It is not uncommon for a battery to last less than an hour or up to over two hours. Your usage of the computer will determine battery life. Also note that many things will shorten battery life:

Alecia, I would like to inform that the display, processor and hard drive use most of the battery power. Especially Optical drives consume more power. When the computer uses information stored in the memory, the process is electrical and uses less power. When the computer accesses storage devices, which are mechanical, it uses more battery power. This includes virtual memory usage where the computer builds a memory swap file on the hard drive and transfers pages of memory between the hard drive and physical memory. Running memory intensive programs or many programs at once will cause this. The CD will drain more power because of the nature of the physical device, as will use of audio (phone and wav, midi or cd sound). The speakers themselves use power as well as the software producing sound.

The information below shows you how to increase the length of time you are able to operate under battery power. To maximize the battery operating time, perform one or more of the following actions:

* Press Fn + F7 to reduce the display brightness and to select a shortwait for your screen saver.

* Select a screen saver that does not generate a lot of graphics.

* Reduce audio volume or use headphones.

* Exit modem programs when you are not using them.

* Remove PC Cards when you are not using them.

* Remove CDs or DVDs when you are not using them.

* Use Sleep or Hibernation mode to turn off your notebook when you are not using it.

Finally, I recommend you run DVDs on AC power supply for better quality rather than on battery. I would also like to inform you that, as Windows Vista works on graphics, the battery consumption will be more.

However, I recommend you to Perform Battery health check by following the steps mentioned below:

1. Connect the AC adapter to your notebook PC.

2. Launch the Total Care Advisor by double-clicking on the icon on the desktop.

Alternately, click Start, type total care in the search field, and click on HP Total Care Advisor when it appears in the program list.

3. On the Total Care Advisor window, click the Battery icon. The HP Battery Check displays the status of the notebook PC battery.

If the results seems to be positive, I recommend you to update BIOS by visiting the URL given below:

ftp://ftp.hp.com/pub/softpaq/sp42001-42500/sp42331.exe

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

3. Reboot the notebook after the installation is complete.

Additionally, I recommend you to reinstall power management by following the steps mentioned in the URL given below: http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00825528&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

Please copy and paste the entire link in a new browser window and press enter.

In case, if the issue still persists or the status of the battery seems to be negative we would be happy to process the request for a replacement part. However, the Battery drive is a collateral part.

Devices and Printer Icons in W7

Sun, 25 Oct 2009 15:04:15 Z

Hi guys,
I foolishly allowed updates to update my "Devices and Printers" to enhanced icons which are supposed to be realistic.
Now where I used to have a normal icon for my USB stick I have a stupid cartoon character and gibberish in
Chinese or Japanese. Any ideas how to go back to my normal icon? I have tried right clicking it, system icons,
pretty much everything I could think of but can't get rid of this stupid icon. Even a restore didn't fix it.
Hope someone can help...
Cheers....

Start menu linking problem

Sun, 25 Oct 2009 13:27:29 Z

Why is it that in Windows as soon as one things seem to be getting better something else pops-up. Seems like a problem toggle at work.

O/S: Windows XP SP2

These are probably all related

From the Start Page
[i]   When I select the Start >> 'Help and Support' link a Shortcut Dialog box Pops up with the following msg >>
    "Windows cannot create a shortcut here.
    Do you want to the shortcut to be placed on the desktop instead"

[ii] Similar effect for Start >> 'Search'
[iii] Similar effect for Start >> 'Run'
[iv]   Start >> 'Printers and Fax' Seems OK so far.

From the Control Panel
[i]   I cannot open "Network Connection" to get to properties in order to set the Show Icon when connected option, of course this is not showing on the Taskbar.

[n] ... The many other SNAFU's still to be uncovered.

Is there a solution short of dumping the whole thing away?

"Start menu linking problem"

pc virus

Sat, 24 Oct 2009 05:46:13 Z

alpha antivirus program showed up on my pc and said that i had over 700 trojan virus's on my pc.with windows live one care i thought it would catch a lot of them. anyone know of the program and why would it show up and it scanned the pc and i had a hard time to get it off.should i run it or not .it said they were all spyware

SD card capacity

Tue, 20 Oct 2009 15:53:16 Z

I can only get about 174 pictures to transfer onto an SD card even though it has most of its memory space still unused. I have tried different SD cards and used two computers, one XP and one Vista, with the same result. My only conjecture is that the FAT cannot handle any more entries, but that seems unreasonable. I receive an error pop-up that says "unable to create file or folder" or something similar.

Anybody know what is going on?

Window's XP Home Set-up Theme Music

Sun, 30 Aug 2009 22:32:51 Z

Hi,
First time to the MS boards, and if my question is placed in the wrong forum, my apologies ahead of time.

Im trying to find out if there is a place on any of the MS pages that has the Home XP theme music. You know, the tune that play's while your loading XP on your system for the first time or from a 'devastating restore?'

Nice tune, and I'd like to hear it more than just once during an XP install, hehheh.

Again, my apologies ahead of time if my question is out of place.

Thanks in advance,
Mike

defragment

Thu, 15 Oct 2009 16:29:02 Z

there is unknown error prevented tune up from performing this disk degragment. i have antivirus progrme kaspersky2009.

pasting a clipboard information in a drive using vb excel macro

Thu, 15 Oct 2009 13:05:57 Z

Hi All,

I had placed a object(which is nothing but a text file) in excel sheet. By using VB excel macro i want to copy that object and i want to place in a particular folder location. How to achieve this?

Is there any command to copy from clip board to drive?

Please help me

Regards,
venugopalP

Duplicating folders in Vista

Sun, 19 Jul 2009 14:23:39 Z

Please check out the screenshot at http://img40.imageshack.us/img40/2685/dupfolders.jpg

May I know what's wrong with my Vista? I've Norton Internet Security installed in my machine so I think it shouldn't be virus. Someone please help me to solve the issue.

Where is the On/Off control for MS Wireless Optical Mouse 2000?

Sun, 11 Oct 2009 04:27:58 Z

Where is the On/Off control for the Microsoft Wireless Optical Mouse 2000?

I've spent two hours searching for an answer to this question and have come up with links to;
1. Customer reviews complaining there is no on/off switch
2. Multiple links citing an auto off function bult in to the usb receiver somewhere.... Unfortunately every single link citing this feature only go to online retailers for all wireless mice/keyboard products without a single reference to the ellusive auto power off feature. (I even searched multiple user reviews from those hits)

Unless I remove the batteries the red LED remains on 24/7. (I wanted to add 365 after 24/7 but estimated battery life is 6 months)

There is no user manual specific to this device that I could find although several search results on various microsoft.com entry points indicated one in the link.

Granted LED's are very low on power consumption by themselves but I prefer a zero consumption option when not in use without removing the batteries. I'm pretty sure their have to be sensors on as well even if it has a sleep mode.

Q1 Is there really an on/off function for this device anywhere without removing the batteries or do I have to buy a switch and install it myself with a soldering iron?

Q2 With 100's of user reviews complaining about this issue why is there no user manual or FAQ link covering this concern?

vista

Thu, 08 Oct 2009 20:10:42 Z

i have two computers running one is a emachine running vista basic the other which isnt much older running xp. why is it that the older on with xp is so much faster than the other? the older one i just started again and to me seems to be much more reliable than the new one? not everyone can afford to upgrade and to be honest i want to get rid of vista all together. what does one do to solve this problem?

Need to increase font size for printing out IE or any Microsoft help pages

Sun, 13 Sep 2009 05:33:25 Z

Can somebody please help me? I want to print out the Help files for IE8 but the print is so small I can barely read it. Is there a way to increase the font size so that I can read it? I'm sure it must be an easy thing to do but I'm not very computer savvy and don't have a clue what to do.

are passwords alone sufficient enough protection for IT systems?

Mon, 28 Sep 2009 17:47:16 Z

are passwords alone sufficent protection for IT systems?

i am investigating this and would appreciate it if anyone has any ideas how i could go about doing this, i.e whether it would be a practical or research based project etc.
and what sites i can use for research

Update problem

Sat, 19 Sep 2009 15:59:36 Z

My computer shows that I need to install a Microsoft silverlight update but for some reason I keep getting a error code 663 when I try to install it