Antivirus pro 2010

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• Thursday, October 01, 2009 9:21 PM

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  Please contact support for help with removing Antivirus Pro. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

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  Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials

  • Marked As Answer by JimR1Moderator Thursday, October 01, 2009 9:21 PM
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• Friday, October 02, 2009 11:54 AM

   

   
  

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  Take the first step towards problem solution and download MalwareBytes Antimalware program from here

  - Install program by double clicking mbam-setup.exe setup file.

  - Stick to the guidelines when installing the program.

  - Make sure you update the program with latest malware entries.

  - Start computer scan by launcing the program and pressing "Scan" button.

  - After the scan has been completed, click "Show Results", then "Remove Selected".

  - Computer restart might be necessary.

  
  

  Another anti-spyware program that could be the solution for your problem: 

  - Superantispyware (download free version from here)

  - Save setup file to your desktop and double-click the SUPERAntiSpyware.exe file to start the installation.

  - Before starting computer scan, make sure you have up-to-date software version.

  
  

  If non of the above tools worked, visit source about antivirus pro 2010 for alternative removal method.

  
  

  Hope this helps to fix your problems.

  • Edited by benglv Friday, October 02, 2009 11:55 AM incorrect link
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• Monday, October 05, 2009 12:01 AM

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  The information provided by benglv is helpful if you wish to remove the infection yourself. However, as a OneCare subscriber you are entitled to free support per Jim's post. They will work with you to rid the PC of malware.
  -steve

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  Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
   
• Monday, October 19, 2009 6:07 PM

   

   
  

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  I am having the same problem.  I've run OneCare twice and each time it finds and fixes but then it comes back again.
   
• Tuesday, October 20, 2009 4:18 AM

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  Please contact support for help with removing malware One Care is unable to remove. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

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  Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials