Wednesday, January 07, 2009 10:15 PMHi Guys at Redmond,
My Windows Defender screamed at me to say it had some Trojan: Trojan:win32/AgentBypass.gen!K,
As it was defender who found it.
I thought i will by One care i was happy with Avast till today as it didn't find the Trojan, i thought i will buy one from Microsoft and went to live One care and downloaded and bought it.
Installed it and then ran the system scan.
had to close it in order to shut down the PC.
but Onecare again Screamed at me Look at me Look at me i found the same Trojan!!
I went into administrator mode and said to remove the Trojan,
Guess what the system Hanged to death.
This is my Fist day experience with Microsoft Onecare Live.
What am i supposed to do should i buy another Aunty Virus software !! To Help One Care .
Any information on what to do next will be appreciated.
Thursday, January 08, 2009 1:53 PMModerator
If you are using Windows Live OneCare and you have been infected, but OneCare cannot remove the malware, please contact support to report this and for help with removal.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.
Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator