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I have problem with my Window Live One Care

Locked I have problem with my Window Live One Care

  • Friday, January 01, 2010 5:12 AM
     
     
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    I have my computer protect with Window Live One Care but now I have a Security Tool Virus. It ask me to buy its antivirus.Please what should i do.

       

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    • Friday, January 01, 2010 1:51 PM
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      You can contact support for help with malware removal. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
      Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
         
      • Sunday, January 31, 2010 11:14 PM
         
         
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        I have the same problem it says I have a Trojan spm/lx and must buy this program and wont let me delete it or even see what it is called. 
           
        • Sunday, January 31, 2010 11:15 PM
           
           
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          I have ran full virus scans already also.  It says it is quaratine but I still get pop ups to buy.  I want it completely off my computer.  I go to antivirus and quarantined and it tell me there are problems and one let me look at the menus there. 
             
          • Sunday, January 31, 2010 11:24 PM
             
             
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            jim I do that and i get right back here....
               
            • Monday, February 01, 2010 12:40 AM
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              jim I do that and i get right back here....

               

              If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

              How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

               

              If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

              ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~