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  • Sunday, November 11, 2007 10:09 PM
     
     
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    I have tried several times to back up my files, but Live One says the CD's I'm using are corrupt. I have used 2 different brand names and they are brand new.

     

    Please advise if someone knows how to correct this.

     

    Thanks

       

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    • Monday, November 12, 2007 10:34 AM
       
       
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      I had a similar problem because Windows writes to a blank cd immediately rendering the disk useless. I had to change Windows response to an empty cd to none. I hope this helps.

         
      • Monday, November 12, 2007 8:21 PM
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        I've never heard of Windows writing to a blank CD upon insertion. The most common reason for this problem is that you are using a previously used (and erased) RW disk or are using a disk prepared by a 3rd party burning software product.

        If this isn't the case, you should contact support for help. For the 2.0 beta, http://help.live.com/help.aspx?project=onecarev2 -use the "Get More Help" link in the lower right of the page to contact support via email.

        Support for v1.6 is via the information here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2

         

        -steve