Wednesday, April 09, 2008 4:16 PM
I have a computer that bit the dust. Both the hard drive and the motherboard are gone and the computer is out of warranty. I faithfully run tune up, which of course includes backup. I Backup to a 250gb external hard drive.
I am trying to restore some of my files, such as my photographs from the last 40 years, Outlook .pst, etc. I am getting a message everytime I try, "Unknown problems are preventing Restore from continuing at this time. To correct this problem, try again later or restart your computer."
I have tried this many times in the last two days (Later) and I have shut down the recipient computer several times each day as it is my wife's laptop. Both computers use Windows Live OneCare. Is there a solution to this delema?
- Changed Type Stephen BootsMVP, Moderator Friday, December 26, 2008 7:28 PM
Wednesday, April 09, 2008 4:52 PMModerator
Sorry to hear about the dead PC and the problems you're having with the restore.
First question - was the backup performed to the drive connected locally to the PC that died, meaning it was plugged into a USB port on that PC and Centralized backup was not configured?
Second question - does the PC that you are restoring to also use OneCare to backup? If so, does it backup to a different external drive or other location?
And something to try - on the PC that you are trying to restore to, create a new backup plan or reset the current one if that PC is already doing backups. Note that resetting the backup plan on that PC means you will need to perform a new full backup later on this PC after reconfiguring the plan to what it was before....
If you need to change the plan, because one already exists, but the destination is s different drive or type, do the following:
Click Change Settings
Click change settings in the lower left
Make sure that the first screen for Centralized Backup has "No Centralized backup" selected
Click your PC on the left.
Uncheck the selection for "Turn on backup for this PC."
Click Next and save the revised plan.
Go back to the backup tab and click Change Settings in the lower left once again.
Select your PC and click.
Click Turn on backup
Select the change location link and select the drive you want to use for backup
Modify the schedule as desired for "When"
Select the file types as desired for "What"
** select a file type that is likely to have a very small amount of data to back up. Financial is often a good choice for this.
Click next and save the revised plan with the new selection.
Now, once you've created or modified the plan to use the drive you wish to restore from (as a backup destination...), try the custom restore option once again.
And, another thought just came to me.
On the PC that died, what was the drive configuration? Did it have a C: and a D: drive, for example, with a restore or recovery partition perhaps?
On the PC you are trying to restore to, what is the drive configuration? Only a C: and no other partitions?
And don't despair. Even if you can't restore the data through OneCare, you can unzip the files from the backup location and rejoin any files that have been split due to size. Yes, that's a painful process in some cases, but it works. :-)
Wednesday, April 09, 2008 7:31 PM
Thanks for the information. I will give the hint a try when I have a few moments to work with it.
Both PC's are on OneCare and centralized is not enabled. Both PC's backup up using OneCare through a local connection USB to the same Western Digital Book (250gb external.) The files have two different names. They are both laptops.
The one that died did have a C: & D: partition and the one restoring to has only C:. I am trying to restore only a part of the files from the old C: to the new C: if that makes any difference. The full backup file is quite large and we now need to share the remaining PC.
The dead one is an HP. The remaining one is Dell. Both are running XP.
I did see the files were zip files, but there are over 1200 folders I think and I cannot find the files I am looking for in that mess.
Thursday, April 10, 2008 1:42 AMModerator
I believe you may have highlighted the problem, but I'm not positive. If the target PC has no D: drive and backup wants to restore to D:\, it may be failing because of this.
Since you are using the same physical drive, don't go through the procedure I outlined since the target PC already has a backup set on the same drive and it won't make a difference.
When you are trying the restore, and it fails, does it fail immediately after you select the backup you wish to restore? Can you browse the files available for restore by selecting that you wish to restore only certain files?