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i have an hp windows vista and you one care program and cant use internet if the fire wall of your program is on

Locked i have an hp windows vista and you one care program and cant use internet if the fire wall of your program is on

  • Saturday, August 29, 2009 6:54 PM
     
     
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    if i turn your one care program firewall on says computer is good and secure but cant go on line but when i turn it off i can
    • Moved by JimR1Moderator Saturday, August 29, 2009 9:16 PM (From:Windows Live OneCare – Off Topic)
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    • Saturday, August 29, 2009 9:21 PM
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      If you have any other firewall, antivirus, or antispyware programs on your computer uninstalling them may resolve the issue. If you don't have other firewall, antivirus, or antispyware programs on your computer uninstall One Care, run the install cleanup tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943 then reinstall One Care. If you then cannot access the internet with the One Care firewall turned on please contact support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
      Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
         
      • Sunday, September 20, 2009 12:23 AM
         
         
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        I have a Compaq Presario PC.  If I have Onecare's firewall activated, the computer intermittently denies me access to the internet.  I have tried unistalling Onecare, using the cleanup tool, and reinstalling Onecare, but no luck.  I'm currently running Onecare with the firewall off and the Windows firewall on.  If I reboot I can use the computer.  I've been searching forums and it would appear this issue existed as far back as 2007.  It does not appear to have been resolved by Microsoft.  This is particularly frustrating because I'm paying for this service.
           
        • Sunday, September 20, 2009 3:46 AM
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          One Care support should be able to help with this issue. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
          Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials