Thursday, November 01, 2007 7:33 AM
I have been beta testing OneCare v2.0 with photo backup. I am also have a fully paid up subscription until next July and this is shown on my setting screen. All has been pretty successful but I have a couple of questions/queries.
1. When I reboot my PC, I always get a red OneCare symbol stating that windows updates have been disabled and I always have to go in to settings and turn them on. I didn’t have this problem before the beta.
2. When I tried to get online help for this, the support website would not recognise my product id and let me into the livechat or email support applications.
Could you let me know what I should do. Will I need to uninstall the beta and reinstall V2.0 live once it is launched? Will my subscription info be kept? I am using a temporary windows live id for the beta as you suggested. Should I now revert to my standard liveid?
I would appreciate some help on these items.
Thursday, November 01, 2007 6:47 PMModerator
The problem with Windows Update settings has been reported before and I don't know of a cause. You should contact support and file a bug on this.
http://help.live.com/help.aspx?project=onecarev2 -use the "Get More Help" link in the lower right of the page to contact support via email.
Please file a bug on Connect: https://connect.microsoft.com/site/sitehome.aspx?SiteID=168
See the Bug Submission Guide - http://connect.microsoft.com/content/content.aspx?ContentID=3480&SiteID=168 - for details on how to create and submit the Support Log zip file with your bug.
When the beta ends, you will need to uninstall the beta and reinstall from http://onecare.live.com and activate with your subscription LiveID. You are currently, as a beta user, connecting with a beta back end that has no relation with the production subscription environment.