One care disk will not install for Windows 7
-
Sunday, August 01, 2010 7:18 AMI just purchased a new PC and it has windows 7. my lap top that had vista on it crashed. i just renewed my subscription to one care in february and from what I can tell, it will not work with this pc. Is there a new anti virus out there like one care hat will work with 7 and how do I cancel my suscription and get some of my money back?
All Replies
-
Sunday, August 01, 2010 11:08 PMModerator
If you renewed One Care in February you shouldn't have been charged but you should have received a free six month extension. One Care cannot be installed on Windows 7. You can use Microsoft Security Essentials for malware protection - http://www.microsoft.com/security_essentials/
Jim
Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials -
Monday, August 16, 2010 12:59 PMModerator
I just purchased a new PC and it has windows 7. my lap top that had vista on it crashed. i just renewed my subscription to one care in february and from what I can tell, it will not work with this pc. Is there a new anti virus out there like one care hat will work with 7 and how do I cancel my suscription and get some of my money back?
OneCare renewals and new subscriptions were disallowed in October of 2009, so there is no way that you renewed your subscription in February.See this post for End of Life information for Windows Live OneCare - http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/81996436-edad-41ba-bdfc-02fc094e2ca9
Uninstall OneCare http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/732e6371-2e71-479a-8cd6-b189941ed4fb, use the cleanup tool: http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943/, and then download and install the free Microsoft Security essentials for malware protection - http://www.microsoft.com/security_essentials/resources.aspx
If you used OneCare for backups, you'll still be able to restore from old backups if you use the OneCare Restore tool - http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/e5d686c8-762b-4b22-bc08-bfb93f911e57, but you'll need to seek an alternative backup solution.
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~- Marked As Answer by Stephen BootsMVP, Moderator Monday, August 16, 2010 12:59 PM
