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lost onecare when winXP home edt was reinstalled

Locked lost onecare when winXP home edt was reinstalled

  • Tuesday, June 01, 2010 6:07 AM
     
     
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    mouse wasn't working tried various others I had on hand and still no go. Thought I'd try winXP ro repair or find a solution to problem but kept getting kicked back to beginning: reinstall. Reinstalled and lost everything I had in drives including onecare.

    No computer for awhile till I found a mouse for the USB port, works fine. In my own files on the Hotmail site I still had information to reinstall onecare and used it and had the error 0017-80070003 come up even when checked on connection which is okay.

    Next step was to "get help."

       

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    • Tuesday, June 01, 2010 12:10 PM
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      0017 is a connection error. 

      See this post for the KB article to troubleshoot install problems - http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/ba26b781-da18-4ce4-be8c-22647bd5d8fc/

      I'll note that since OneCare is at end of life anyway, you may as well remove it completely, run the cleanup tool - 

      http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943/ - then install another security programs, such as Microsoft Security Essentials - http://www.microsoft.com/security_essentials/ (free) - and then download and install the OneCare Restore Tool to restore your backups, if needed.  

      Restore tool - http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/e5d686c8-762b-4b22-bc08-bfb93f911e57

      -steve

       

      ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
         
      • Thursday, June 03, 2010 4:26 PM
         
         
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        Hi, you can try doing these steps:

      • Check Date and time
      • Install Windows OneCare on a Clean boot environment
      • Check third party applications like Firewall, AV, Dial-up accelerator and Parental Controls
      • Check proxy settings and disable the "Automatically Detect Settings" option in Microsoft Internet Explorer
      • Check if you have a thirdparty application or software, if you have any of third party antivirus program uninstall it.
      • Verify HTTP setting in Internet options

        -Open Internet Explorer.
        -        Click Tools -> Internet Options.
        -        Click the Advanced Tab.
        -        Remove the check from use HTTP 1.1.
        -        Place a check in Use HTTP 1.1 through proxy connections.

      • Attempt to install OneCare again.
      • If you are still experiencing difficulties, try having both HTTP 1.1 and HTTP 1.1 through proxy connections checked.
      • Create a new Admin profile and attempt to reinstall Windows OneCare
      • Try to do a Power Cycle of the modem/router and the PC.
      • Try connecting directly to the internet by bypassing any type of router or hub

        if incase still doesnt work, please alert me and i will send you the dll files that you need to register on the system.

         
      • Thursday, June 03, 2010 4:31 PM
         
         
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        Hi,

        If you are having error message 0017-80070003

        you can try these steps:

        =Check Date and time          (since onecare is a real time antivirus and antispyware)
        =Install Windows OneCare on a Clean boot environment
        =Check third party applications like Firewall, AV, Dial-up accelerator and Parental Controls
        =Check proxy settings and disable the "Automatically Detect Settings" option in Microsoft Internet Explorer
        =Check if you have third party antivirus program installed on your computer (Mcafee, norton etc.)

        Verify HTTP setting in Internet options

        Open Internet Explorer.
        Click Tools -> Internet Options.
        Click the Advanced Tab.
        Remove the check from use HTTP 1.1.
        Place a check in Use HTTP 1.1 through proxy connections.

        =Attempt to install OneCare again.
        =If you are still experiencing difficulties, try having both HTTP 1.1 and HTTP 1.1 through proxy connections checked.
        =Create a new Admin profile and attempt to reinstall Windows OneCare
        =Try to do a Power Cycle of the modem/router and the PC.
        =Try connecting directly to the internet by bypassing any type of router or hub

        If you are still having problems with these please post an article so that i will be able to give you more trouble shooting steps to resolve the issue.