Sign in
Microsoft.com
 
Microsoft
 
 
 
Microsoft >
> 
> 
> 
Lost entire sent messages file !

Locked Lost entire sent messages file !

  • Wednesday, November 21, 2007 2:57 AM
     
     
    Sign In to Vote
    0

     

    I recieved an error from W LiveOne care and downloaded a fix..next thing I know, all my sent messages (on my computer !) are gone !

    Not acceptable, also not acceptable is the lack of customer service for this program, I belive I must go back to

    a third party for my security needs....how can I trust a program that has no ability to communicate with it's

    customers except through a dam forum ???????????????

    U folks need to be able to directly communicate to your customers...otherwise, you will soon find out, u don't have any !

     

    VERY DISSAPOINTED !!!!!, and a long time supporter of MS...

       

    All Replies

    • Wednesday, November 21, 2007 4:04 AM
      Moderator
       
       Answered
      Sign In to Vote
      0

      You can contact One Care support here - http://help.live.com/help.aspx?project=onecarev2

         
      • Wednesday, November 21, 2007 4:20 PM
        Moderator
         
         
        Sign In to Vote
        0

        Without knowing what your error was or what fix you downloaded, I can still tell you that I do not believe that OneCare and your missing email are related.

        The link Jim provided is the way to contact support from the web, but you can also do the same from within OneCare by clicking on the Help link.

        -steve