Good grief...Windows Live OneCare Uninstall Forum

Monday, September 06, 2010 7:15 PM

0

Perhaps a new forum should be added.

Windows Live OneCare Uninstall Forum.....or maybe "How can I waste my weekend after paying for a subscription that ended months and months ago and I can't get it off my computer that I haven't used for over as year and Microsft Security Essentials that WON'T install because a version of OneCare exists already and the removal tool won't initiate which need to be tried because my contol panel won't appear to reach unistall programs because my computer probably has a virus which has also cut off internet access on that machine which I'm thinking was because I had to use a burn a disc to transfer Microsoft Malicious software tool over which took an hour because the copy function was frozen and I was able to get Windows Explorer after 15 attempts to drag the file onto the desktop which would not initialize but after I dragged over twice and the file was renamed (2) just like the Security Essentials file (2) it ran perfectly but did not identify any mailicous software so I'm going to attempt to reinstall Vista on the 32 bit machine which is exactly what happened to my laptop in early 2009 so this is deva vu again (sic)."

All Replies

Tuesday, September 07, 2010 4:19 PM

Moderator

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Actually, the problem you are describing sounds like a broken .Net Framework, an infection (as you've surmised) or some pretty significant corruption of Windows itself.

The removal tool should work, assuming .Net Framework isn't broken, by right clicking and selecting Run as Administrator (assuming Vista) or simply by double clicking it on an XP machine.

To repair .Net Framework 2.0 on XP:

Open Control Panel

Select Add or Remove Programs

Locate Microsoft .Net Framework 2.0

Select the entry and when the installer launches, select Repair.

Reboot when it completes.

Alternatively, see this KB article:

http://support.microsoft.com/kb/306160

To remove a corrupt .Net Framework install, use this tool:

http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip

The download of .Net Framework 2.0 can be found here:

http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en

To repair .Net Framework 2.0 and 3.0 on Vista, see this blog entry:

http://blogs.msdn.com/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx

Note that after repairing or reinstalling .Net Framework, you will need to reapply the .Net Framework 3.5 SP1 update via Windows Update.

If the above does not resolve the problem with OneCare, please contact support:

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

Since you may also be suspecting an infection:

Start here - https://support.microsoftsecurityessentials.com/

and select the link that says - I think my computer is infected - and then select the support option for phone (or email if phone is not offered for your region)

Or for email support in English: https://consumersecuritysupport.microsoft.com/eform.aspx?productKey=pcsafetymalware&ct=eformts&supportLinkeformts=E-mail

If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

And, since you are trying to install MSE, another option is contacting MSE support:

To open an email support case, start here:

https://support.microsoftsecurityessentials.com/

-steve

~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~