getting error 0033-80040397
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Saturday, April 03, 2010 7:53 AM
getting error 0033-80040397. how do i fix it
- Moved by Stephen BootsMVP, Moderator Monday, April 05, 2010 2:54 PM Install error (From:Windows Live OneCare General)
- Moved by Stephen BootsMVP, Moderator Monday, April 05, 2010 2:54 PM Install error (From:Windows Live OneCare General)
All Replies
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Monday, April 05, 2010 2:54 PMModerator
I assume that you are getting this error on install. It means that .Net Framework is failing to install. This is a required component for OneCare.
Note that if this is a new install and you do not have a subscription already, you cannot activate a new subscription any longer.
See this post: http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/0000c782-ed1b-4ed3-8afb-87989bb9638c
If this is a reinstall, the following should assist in repairing the .Net Framework components:
To repair .Net Framework 2.0 on XP:
Open Control Panel
Select Add or Remove Programs
Locate Microsoft .Net Framework 2.0
Select the entry and when the installer launches, select Repair.
Reboot when it completes.
Alternatively, see this KB article:
http://support.microsoft.com/kb/306160
To remove a corrupt .Net Framework install, use this tool:
http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip
The download of .Net Framework 2.0 can be found here:
To repair .Net Framework 2.0 and 3.0 on Vista, see this blog entry:
Note that after repairing or reinstalling .Net Framework, you will need to reapply the .Net Framework 3.5 SP1 update via Windows Update.
If the above does not resolve the problem with OneCare, please contact support:
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~- Marked As Answer by Stephen BootsMVP, Moderator Monday, April 05, 2010 2:54 PM
