I can't activate one care

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• Tuesday, February 09, 2010 5:49 PM

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  Reinstall or add a computer from http://onecare.live.com - member accounts - add a computer. Activate with your LiveID for your subscription.

   

  Also, if this is a new install and you do not have a subscription already, you cannot activate a new subscription any longer.

  See this post: http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/0000c782-ed1b-4ed3-8afb-87989bb9638c
   

  If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are receiving a message indicating that there is no subscription associated with that LiveID, you are likely not using the same LiveID as the subscription ID.

   

  If this is an additional PC, on a PC where OneCare is already activated for your subscription, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

   

  If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

  How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

   

  Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

   

  If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b

  For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

   

  -steve

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  ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

  • Marked As Answer by Stephen BootsMVP, Moderator Tuesday, February 09, 2010 5:49 PM
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