windows live one care

Sat, 04 Jul 2009 13:47:07 Z

I purchased windows live one care a couple of months ago, my computer keeps saying the program has expired and I am at risk. Why when it is good for one year would this happen and what do I need to do???? It also says update virus and spyware, again urgent and at risk.
Any suggestions, not very computer savy.

windows live one care

Fri, 10 Jul 2009 17:33:39 Z

Hello Antoniertta,

My apologies for the delayed response, your thread was converted from General Discussion to a Question. I'd start first by getting some assistance for your subscription issue, then when that is resolved, I would post a new thread for your updating issue in the AntiVirus/AntiSpyware forum. Below is an response from Steven Boots which should be very helpful. This was given to another user who had a similar issue.
Rick

If your subscription to OneCare shows incorrect or expired in OneCare

Check your PC date and time.
Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve