Saturday, January 02, 2010 9:00 PMI reinstalled Windows Vista on my machine. When I reactivated One care it left my original PC name as the hub pc with unknown characteristics. My freshly loaded Windows installation was listed a a circle pc thus using 2/3 of my subscription for just one pc. When I attempted to switch the hub to the new computer instance I was unable to log into my LiveID account. Every time I attempted to enter my username/password over a period of two days it gave me an error that I had logged in to many times and try again later. It did this the very first time I attempted to login. I was able to successfully change the password for the account but was still not allowed to login. Consequently, my OneCare protection is disactivated leaving my computer unprotected and I can't login to my LiveOne to activate it.
Sunday, January 03, 2010 6:08 AM
Format and reinstall it again will help. Again you know if it is possible for you.
Sunday, January 03, 2010 6:28 PMModeratorI recommend that you contact support if the problem persists.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Can you log in with your subscription LiveID at https://billing.microsoft.com to see your subscription status?
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
- Marked As Answer by Stephen BootsMVP, Moderator Sunday, January 03, 2010 6:29 PM