Monday, February 15, 2010 3:09 PMMy computer crashed. I bought live care before it crashed. It should be good until September 2010. When I
reinstalled it I only got 15 days. How do I get the full time alloted to me?
Monday, February 15, 2010 4:17 PMModeratorYou just have to activate the trial. Open One Care, select "Subscribe" and enter the Live ID and password associated with your subscription.Jim
Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
- Marked As Answer by Stephen BootsMVP, Moderator Tuesday, February 16, 2010 5:00 PM
Monday, February 15, 2010 5:16 PMThey say I am a new customer. I can not enter a product key.
Tuesday, February 16, 2010 5:00 PMModerator
They say I am a new customer. I can not enter a product key.
If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are receiving a message indicating that there is no subscription associated with that LiveID, you are likely not using the same LiveID as the subscription ID.
If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.
If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b
For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm
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