Monday, December 08, 2008 1:46 AM
I have two printers connected to my XP machine and have been using them to print from my laptop from the time I first starting using OneCare and its printer sharing feature. One day a couple of weeks ago I could no longer print using one of the printer. Sharing is set up correctly (I believe) and OneCar shows the printer as available. When I attempt to print from the laptop everything seems normal - there is a message "printing page 1" for example, and no indication that the printing has failed. However, nothing appears at the printer.
If I go to "Change settings" in OneCare and do a refresh of the printers the one I want to use is there but has an information message "This printer can't be shared because OneCare can't get information about this printer." I have removed and reinstalled the printer several times and updated the driver several times as well.
None of this has helped and searching the internet has not found this particular message.
Monday, December 08, 2008 7:07 PMModerator
It sounds like you've tried what I would have suggested, so the best I can offer is to recommend that you contact support, Peter.
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
- Marked As Answer by Stephen BootsMVP, Moderator Friday, December 12, 2008 5:17 PM