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Live OneCare went to status red and can't be updated anymore
Live OneCare went to status red and can't be updated anymore
- Like many, I have been given a free 6 month extension to the OneCare services for the 3 computers in this circle. At the end of the first month (oct 31st), I suddently have a "at risk" (red) status on all 3 computers. Within the Live OneCare window, I am requested to update the virus and spyware protection, but pressing the update button (from any computer) produces no visible results!
Separately(?), one of the computers also lost its access to Windows Live Messenger. Rebooting the computer does not help, Microsoft Update works but does not solve this problem.- Moved byStephen BootsMVP, ModeratorSaturday, October 31, 2009 11:34 PMupdate issue (From:Windows Live OneCare General)
Answers
- Normally I would suggest looking at this post to help resolve definition update issues - http://social.microsoft.com/Forums/en-US/onecareupdate/thread/9a6a0003-b91c-4518-966c-fc50450f0e41 but because you are having the same issue on three computers I suggest contacting support for help. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials- Marked As Answer byStephen BootsMVP, ModeratorSaturday, October 31, 2009 11:34 PM
All Replies
- Normally I would suggest looking at this post to help resolve definition update issues - http://social.microsoft.com/Forums/en-US/onecareupdate/thread/9a6a0003-b91c-4518-966c-fc50450f0e41 but because you are having the same issue on three computers I suggest contacting support for help. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials- Marked As Answer byStephen BootsMVP, ModeratorSaturday, October 31, 2009 11:34 PM
