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Locked renew

  • Tuesday, February 05, 2008 2:05 PM
     
     
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    Ok im having a litle bit of trouble renewing my subscription. when the windows live one care box pops up on my cpu, i click on renew, it tells me to sign in so i do, and then it tells me

    "This Windows Live ID does not currently have a billing relationship with Microsoft. MSN offers a variety of services that you may subscribe to. For more information, go to http://join.msn.com/."

    what do i do?!

       

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    • Tuesday, February 05, 2008 8:09 PM
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      I suspect you are signing in with a different LiveID than the one for your subscription.

      Open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

       

      If this *is* the correct ID and you are getting that error, please contact support:

      How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

      -steve
         
      • Wednesday, February 06, 2008 2:26 AM
         
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        hey thanks again. i got it all figured out. Smile