Thursday, January 10, 2008 9:06 PM
I have been using Windows Live OneCare since it first was released and everything worked well. Now I have problems on two of the three laptops on which it is installed.
On my primary laptop, WLOC has stopped loading automatically and I get an error message telling me to re-boot and--if that doesn't do the trick--to call Tech Support. I tried multiple re-boots, but have been unable to repair the problem.
On the second laptop, when I tried to install WLOC, I was told that I cannot do that until I remove Norton 2003. The thing is, I need to have in my possession the 2003 Installation disk (which I no longer have).
Any ideas on resolving one or both of these problems would be very much apprciated. Thanks.
Involved (aka David)
Friday, January 11, 2008 3:52 AM
Just got off chat with support. Save this tool:
Then, right-click and run as administrator. I had the same prob., and this resolved it
Friday, January 11, 2008 5:59 PMModeratorYou can use the Norton/Symantec Removal tool -
For the other problem, if the tool that smoo663 linked to doesn't resolve it, see this post - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2523777&SiteID=2
If you still need help, contact support:
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2-steve