Wednesday, June 20, 2012 4:41 PM
Anyone come across this issue?
On a windows 7 box,
While in Project 2010, I'll click on File>Print>click on the printer dropdown; the list of printers will display quickly and then vanish.
I've searched the internet and most have found that it's usually a printer driver.
However, if I log off the current user and log back on as a different user, clicking on the printers dropdown works just fine showing all the printers.
anyone have any ideas?
Wednesday, June 20, 2012 5:27 PMModeratorIt could then be a case of profile corruption, please try re-creating your user profile and then see if it works.
- Marked As Answer by Jan De Messemaeker - Project MVPMVP, Moderator Wednesday, June 20, 2012 8:52 PM
Wednesday, June 20, 2012 5:46 PM
That's exactly what was done.
We logged in user another account with admin rights.
Backed up users folder. We then deleted users profile from User Profiles in System properties.
There were a couple things in the users profile folder that it could not delete so we had to manually delete the folder.
We then logged back in as the user again which created a new profile for the user.
This procedure fix the original issue.
Of course we had to restore the users data from the backup folder.
- Marked As Answer by hernrube Wednesday, June 20, 2012 5:47 PM