What to do if Vine crashes (stops working, has an "exception", or wants to send an error report to Microsoft)
Had Vine crash on you, or refuse to start? -- We are sorry for the inconvenience. This isn't the experience we were hoping you would have with Vine, and we would like to make it better. This post lists some of the causes to crashes, and what can be done.
Known issues
There is currently one known issue that could cause the Microsoft Vine beta to crash. There could be more issues lurking in there that we do not know about yet. As those are reported, we will list them here.
1. Not English, or outside the United States
When Windows is set to use a locale and language different from English (United States), Vine sometimes crashes when it attempts to start, or when you click the "Places" button at the top of the Vine window. The issue is under investigation and will be fixed when possible. Vine is known to work well within the United States and with a US locale. One temporary solution could be to set the operating system locale to English (United States) and start Vine again.
What to do when Vine crashes
If you encounted another type of Vine crash, please post a note on this forum. We will attempt to reproduce the issue and fix it when we can. We will likely ask you for information that will help us reproduce and isolate the problem, including:
1. Some information about the computer and operating system you are using with Microsoft Vine.
2. Vine log files, which may shed some light on what Vine was trying to do just before it crashed.
3. In some circumstances, we may ask you to run the Vine diagnostic script, which logs additional information about the computer, in order to help identify the cause of the problem.
Answers
- Marked As Answer byChris_Mitchell_MSFTMSFT, OwnerWednesday, June 10, 2009 4:15 AM
All Replies
- when i try to sign in, it says it has encountered a problem and needs to close. I have tried numerous things and vine still wont work
this is the "error signature"...
EventType : clr20r3 P1 : vine.exe P2 : 1.0.2150.2 P3 : 49fb4c2b
P4 : platformutilities P5 : 1.0.2150.2 P6 : 49fb4c22 P7 : 36
P8 : 39 P9 : fatalerror
i have also sent some error reports
i am running trying vine on windows xp - when i try to sign in from vine it says it has encountered a problem and needs to close
i am trying to run vine on windows xp
WHAT SHOULD I DO??? - Chris,
We are looking at your problem and will get back to you as soon as we can.
Thanks for your patience.
Chris - Indeed, crash when I go to places :)
Microsoft Vine has stopped working.
I'll wait :)
Kind regards Right after the initial install Vine crashed with the below error info. Machine is an encrypted(Utimaco Safeguard Enterprise full disk encryption) D630 w/2GB RAM, running XPSP2 and IE6. closed and reopened the application and got the same error. Have not tried rebooting as it takes quite a while due to the encryption software. Will report back after I reboot later this afternoon.
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.PSI.Client.App.OpenClient()
at Microsoft.PSI.Client.UIFramework.Application.ClientAppBase._NotifyIcon_DoubleClick(Object sender, EventArgs e)
at System.Windows.Forms.NotifyIcon.OnDoubleClick(EventArgs e)
at System.Windows.Forms.NotifyIcon.WmMouseDown(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.NotifyIcon.WndProc(Message& msg)
at System.Windows.Forms.NotifyIcon.NotifyIconNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINNT/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
Vine
Assembly Version: 1.0.2152.0
Win32 Version: 1.0.2152.0
CodeBase: file:///C:/Documents%20and%20Settings/jrobert8/Local%20Settings/Application%20Data/Microsoft/Microsoft%20Vine/Vine.exe
----------------------------------------
Microsoft.PSI.Client.UIFramework
Assembly Version: 1.0.2152.0
Win32 Version: 1.0.2152.0
CodeBase: file:///C:/Documents%20and%20Settings/jrobert8/Local%20Settings/Application%20Data/Microsoft/Microsoft%20Vine/Microsoft.PSI.Client.UIFramework.DLL
----------------------------------------
PresentationFramework
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.1427 built by: SP
CodeBase: file:///C:/winnt/assembly/GAC_MSIL/PresentationFramework/3.0.0.0__31bf3856ad364e35/PresentationFramework.dll
----------------------------------------
WindowsBase
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.1427 built by: SP
CodeBase: file:///C:/winnt/assembly/GAC_MSIL/WindowsBase/3.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/winnt/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
PresentationCore
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.1427 built by: SP
CodeBase: file:///C:/winnt/assembly/GAC_32/PresentationCore/3.0.0.0__31bf3856ad364e35/PresentationCore.dll
----------------------------------------
PlatformUtilities
Assembly Version: 1.0.2152.0
Win32 Version: 1.0.2152.0
CodeBase: file:///C:/Documents%20and%20Settings/jrobert8/Local%20Settings/Application%20Data/Microsoft/Microsoft%20Vine/PlatformUtilities.DLL
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/winnt/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/winnt/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/winnt/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Core
Assembly Version: 3.5.0.0
Win32 Version: 3.5.30729.1 built by: SP
CodeBase: file:///C:/winnt/assembly/GAC_MSIL/System.Core/3.5.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
PresentationFramework.Classic
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.1427 built by: SP
CodeBase: file:///C:/winnt/assembly/GAC_MSIL/PresentationFramework.Classic/3.0.0.0__31bf3856ad364e35/PresentationFramework.Classic.dll
----------------------------------------
ExceptionFilter
Assembly Version: 0.0.0.0
Win32 Version:
CodeBase: file:///C:/Documents%20and%20Settings/jrobert8/Local%20Settings/Application%20Data/Microsoft/Microsoft%20Vine/ExceptionFilter.DLL
----------------------------------------
Microsoft.VisualBasic
Assembly Version: 8.0.0.0
Win32 Version: 8.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/winnt/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
Sqm
Assembly Version: 1.0.2152.0
Win32 Version: 1.0.2152.0
CodeBase: file:///C:/Documents%20and%20Settings/jrobert8/Local%20Settings/Application%20Data/Microsoft/Microsoft%20Vine/Sqm.DLL
----------------------------------------
PlatformApi
Assembly Version: 1.0.2152.0
Win32 Version: 1.0.2152.0
CodeBase: file:///C:/Documents%20and%20Settings/jrobert8/Local%20Settings/Application%20Data/Microsoft/Microsoft%20Vine/PlatformApi.DLL
----------------------------------------
System.Data
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/winnt/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
MapServices
Assembly Version: 1.0.2152.0
Win32 Version: 1.0.2152.0
CodeBase: file:///C:/Documents%20and%20Settings/jrobert8/Local%20Settings/Application%20Data/Microsoft/Microsoft%20Vine/MapServices.DLL
----------------------------------------
System.Data.SqlServerCe
Assembly Version: 3.5.1.0
Win32 Version: 3.5.5692.0
CodeBase: file:///C:/winnt/assembly/GAC_MSIL/System.Data.SqlServerCe/3.5.1.0__89845dcd8080cc91/System.Data.SqlServerCe.dll
----------------------------------------
System.Transactions
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Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/winnt/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
----------------------------------------
System.EnterpriseServices
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/winnt/assembly/GAC_32/System.EnterpriseServices/2.0.0.0__b03f5f7f11d50a3a/System.EnterpriseServices.dll
----------------------------------------
System.Xml.Linq
Assembly Version: 3.5.0.0
Win32 Version: 3.5.30729.1 built by: SP
CodeBase: file:///C:/winnt/assembly/GAC_MSIL/System.Xml.Linq/3.5.0.0__b77a5c561934e089/System.Xml.Linq.dll
----------------------------------------
System.Data.Linq
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CodeBase: file:///C:/winnt/assembly/GAC_MSIL/System.Data.Linq/3.5.0.0__b77a5c561934e089/System.Data.Linq.dll
----------------------------------------
Anonymously Hosted DynamicMethods Assembly
Assembly Version: 0.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/winnt/assembly/GAC_32/mscorlib/2.0.0.0__b77a5c561934e089/mscorlib.dll
----------------------------------------
System.ServiceModel
Assembly Version: 3.0.0.0
Win32 Version: 3.0.4506.2152 (SP.030729-0100)
CodeBase: file:///C:/winnt/assembly/GAC_MSIL/System.ServiceModel/3.0.0.0__b77a5c561934e089/System.ServiceModel.dll
----------------------------------------
System.Runtime.Serialization
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Win32 Version: 3.0.4506.2152 (SP.030729-0100)
CodeBase: file:///C:/winnt/assembly/GAC_MSIL/System.Runtime.Serialization/3.0.0.0__b77a5c561934e089/System.Runtime.Serialization.dll
----------------------------------------
Microsoft.JScript
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Win32 Version: 8.0.50727.3053
CodeBase: file:///C:/winnt/assembly/GAC_MSIL/Microsoft.JScript/8.0.0.0__b03f5f7f11d50a3a/Microsoft.JScript.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/winnt/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
CommonLib
Assembly Version: 1.0.2152.0
Win32 Version: 1.0.2152.0
CodeBase: file:///C:/Documents%20and%20Settings/jrobert8/Local%20Settings/Application%20Data/Microsoft/Microsoft%20Vine/CommonLib.DLL
----------------------------------------
PresentationFramework.Aero
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.1427 built by: SP
CodeBase: file:///C:/winnt/assembly/GAC_MSIL/PresentationFramework.Aero/3.0.0.0__31bf3856ad364e35/PresentationFramework.Aero.dll
----------------------------------------************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.For example:
<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.Had to reboot anyway for a different issue. Same problem after reboot. I've got 3 log files but don't see a way to attach them and not sure where to send them.
EDIT:
I have now downloaded and installed the vine client on my test box. It is a Dell GX620. It has a fresh copy of our corporate image installed (XPSP2) and is not encrypted. I received a similar error. Doubleclicking the icon in my task bar in an attempt to log in generates the same error as I received on the other machine. Both times the application was launched using an administrative login.- JFRoberts,
If you have the time please email the log files to vine2052@live.com. We will take a look at them to see if we can determine the cause of your crash.
Thanks,
Chris - I cannot get Vine to launch on my computer (MSFT issued Vista).
Each time I try to launch I receive the "Vine has stopped working" error.
This error is persistent over several days. - Marked As Answer byChris_Mitchell_MSFTMSFT, OwnerWednesday, June 10, 2009 4:15 AM
Had Vine crash on you, or refuse to start? -- We are sorry for the inconvenience. This isn't the experience we were hoping you would have with Vine, and we would like to make it better. This post lists some of the causes to crashes, and what can be done.
Known issues
There is currently one known issue that could cause the Microsoft Vine beta to crash. There could be more issues lurking in there that we do not know about yet. As those are reported, we will list them here.
1. Not English, or outside the United States
When Windows is set to use a locale and language different from English (United States), Vine sometimes crashes when it attempts to start, or when you click the "Places" button at the top of the Vine window. The issue is under investigation and will be fixed when possible. Vine is known to work well within the United States and with a US locale. One temporary solution could be to set the operating system locale to English (United States) and start Vine again.
What to do when Vine crashes
If you encounted another type of Vine crash, please post a note on this forum. We will attempt to reproduce the issue and fix it when we can. We will likely ask you for information that will help us reproduce and isolate the problem, including:
1. Some information about the computer and operating system you are using with Microsoft Vine.
2. Vine log files, which may shed some light on what Vine was trying to do just before it crashed.
3. In some circumstances, we may ask you to run the Vine diagnostic script, which logs additional information about the computer, in order to help identify the cause of the problem.
It has not worked from day one when it crashed.
