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Setting up Router Hangs

Proposed Answer Setting up Router Hangs

  • Friday, October 07, 2011 1:43 PM
     
     
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    I previously had Remote Access setup on my whs 2011 machine. I had some non related issues that affected DHCP on my router (Actiontec M1424WR) that have since been resolved. Now, I am unable to setup remote access.

    I go to "Server Settings -> Remote Web Access -> Turn On button" I get the Getting Started window that has a check box at the bottom for bypassing router setup. Whether I check this box or not, the next step hangs at "Setting up Router." I've let it sit for almost 1/2 hour with no response, just stuck on "Setting up Router." I do get the "Setting up web site" and "Setting up certificate" responses prior to this.

     

    1. Is there any way to force this step to complete/fail?
    2. Why is WHS trying to setup the router if I've check the box to disable this step? I noticed that when I got RA working before but didn't worry since it completed the process. 

    Any help would be greatly appreciated.

    update: I have verified ports 80 and 443 are open on the router. I've also rebooted both the server and the router.

    Tony


    • Edited by mb2k11 Friday, October 07, 2011 1:53 PM
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All Replies

  • Sunday, October 23, 2011 2:10 AM
     
     
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    I have the same problem.  Did you find a solution
     
  • Thursday, October 27, 2011 1:00 PM
     
     
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    Same problem here as well - oddly it was working last week and now it stopped. All ports are open on my end as well.
     
  • Wednesday, November 02, 2011 9:38 PM
     
     
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    Did you find any solution, I'm having the exact same issue today. Even if I check the "skip router setup" box, it hangs on "setting up the router".

     

     
  • Friday, November 04, 2011 2:51 AM
     
     
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    Have you tried pulling the power plug out of the router for 30 seconds and then re-powering it ?.

    If the router has got itself confused a soft reboot via the web interface will not always clear up the issue.

    Dave

    The Frog on the Lilypad at Home
     
  • Wednesday, November 09, 2011 9:25 PM
     
     
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    Well isn't this interesting.

    I have the same problem. The system was working until yesterday (I had full remote access) and now the setup hangs and all remote access is gone.

    I did reset the router and the cable box (multiple times).

    I have also "skipped the router setup" and manually configured the system ... with no luck. The router UPnP had worked up until last night.

    Any help would be appreciated ... As an off the wall thought ... has the "Windows Live" end malfunctioned and WHS 2011 can;t communicate with the site?

     

    Aussie
     
  • Wednesday, November 09, 2011 10:23 PM
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    ... has the "Windows Live" end malfunctioned and WHS 2011 can;t communicate with the site?
    This can happen. However, have you rebooted your broadband modem and router yet? Sometimes a power failure can leave everything in an unknown (and undesired) state, and having UPnP stop working is pretty suggestive.
    I'm not on the WHS team, I just post a lot. :)
     
  • Thursday, November 10, 2011 12:30 AM
     
     
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    Ken ... thanks for the reponse ... It's good to know that you aer out there monitoring us mere mortals :-)

    I am going to assume that you are addressing the posters before me ... as I indicated that "I did reset the router and the cable box (multiple times)." Or am I missing something?

    Anyway ... I am going to try to get it to work again tonight ...

    Aussie
     
  • Thursday, November 10, 2011 1:26 AM
     
     
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    All,

    I am back!!! Well actually my server is back ... I didn't go anywhere because I am too busy fixing my computers ... :-|

    2.5 hours of tearing apart hardware and software yesterday and another hour today rechecking all the settings (in case I screwed up late last night) ... Repowered the server, checked the IP address was "static" where it was supposed to be, fired up the router setup wizard ... said a prayer to the computer gods ... and some minutes later ... the wizard succeeded.

    The system configuration is the same as it was yesterday when it crashed! Nothing changed ...

    So I am budding out ... Good luck to you all.

    In case anyone needs any direction on setting up routers and WHSs I did run across some useful sites as shown here (noting that I am running the router "static" IP address, and the UPnP router setup) ...

    http://social.technet.microsoft.com/wiki/contents/articles/windows-home-server-router-setup.aspx 

    Reserve and IP address for the WHS, UPnP Router Configuration and Manual Port Forwarding

    http://wiki.wegotserved.com/index.php?title=Set_up_Static_IP_for_Windows_Home_Server Static IP setup for WHS Computer

    I hope this helps and as I said ... good luck!

     

    Aussie
     
  • Thursday, November 10, 2011 2:33 AM
     
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    I've noticed when setting up of router hangs with the WHS 2011 dashboard, I close the dashboard app, do a CTRL+ALT+DEL and go to the Process tab and end the task of dashboard.exe.  sometimes it appears the app doesn't close even after you X out of the app window.  This may help.
    • Proposed As Answer by rekd0514 Monday, November 28, 2011 5:12 AM
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  • Monday, November 28, 2011 5:14 AM
     
     
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    I've noticed when setting up of router hangs with the WHS 2011 dashboard, I close the dashboard app, do a CTRL+ALT+DEL and go to the Process tab and end the task of dashboard.exe.  sometimes it appears the app doesn't close even after you X out of the app window.  This may help.
    I was having this exact problem and this oddly enough worked for me. Even after restarting the server!?! This is really odd, but I'm glad I got it figured out. :) Thank you!
     
  • Friday, December 09, 2011 1:43 AM
     
     
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    Just as an FYI, this issue seems to have resolved itself after a few days. I did try the following:

     

    Reboot/reset router (Actiontec mi424wr gen)

    Rebooted the server several times.

    Turned RA on and off and on and off several times.

    Went into the router, removed all port forwarding related to WHS, then reopened appropriate ports.

     

    Note that I had this exact same problem a few times with WHS v1 (different router) and the fix was the same: problem went away after a few days. My issue is that the server OS should at least tell me what the issue is and timeout rather than just hang. Very frustrating.

     

    Sorry for the late followup

    Tony

     
  • Sunday, December 11, 2011 7:46 PM
     
     
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    I am having the same problem.  Whether I choose "dynamic" (UPnP) or "manual" ("Skip router configuration"), the wizard hangs on "Setting Up Router."

    I have rebooted and power cycled *everything*.  The problem has persisted for several days.  This is completely maddening, as Remote Access was the ONLY reason I configured this box with WHS 2011 versus Win7.

    Has anyone found any clues on this?

    Dan Holme, Intelliem
     
  • Sunday, December 11, 2011 10:18 PM
     
     
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    I'm no expert, but I honestly believe there's a bug with the "skip router" option. It seems like whether you choose to skip it or not, the wizard will still try to configure it. I feel your pain. Shortly after I posted my last message I ran into problems again. This time, the issue was that accessing the website gave me a certificate error. The fix was weird. My login/password was not being accepted when releasing then renewing the domain address. I wound up having to ask for a new web address and choose the one I used to use.

     

    Dan, in my experiences with this problematic wizard I've tried the following:

    • Delete and recreate port forwarding for 80 and 443 in my router
    • Reboot router and server.
    • Release then renew web address.(actually release then request a new one using your original address)
    • Remember that it takes a few minutes when requesting a new addy so give it at least 1/2 hr.
    • Verify RA is setup correctly by just going to "server settings", click remote access and wait for validation.

    Hope you get it resolved.

     

    Tony

     
  • Monday, December 12, 2011 1:11 AM
     
     
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    Dan ... I concur that this problem is frustrating. I would go with mb2k's solution. Then check my post from Nov 10. It has some links to sites that will take you thru manual setup of the router. If you manually reset the router, clear all the settings and try again. Make sure the router has PnP set.

    In the end though ... after I had a problem similar to yours ... I reset/restarted everyting and it came good. So try sleeping on it ... and attack it with a clear head. Maybe you ahve something set incorrectly ... maybe something process has hung. Maybe you'll be lucky like I was ... good luck.

    Aussie
     
  • Sunday, April 01, 2012 11:58 PM
     
     
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    I've noticed when setting up of router hangs with the WHS 2011 dashboard, I close the dashboard app, do a CTRL+ALT+DEL and go to the Process tab and end the task of dashboard.exe.  sometimes it appears the app doesn't close even after you X out of the app window.  This may help.
    Thanks!!! ... Never would have thought of this ... worked for me!
     
  • Friday, March 01, 2013 11:43 AM
     
     
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    I just ran into this issue today, and when I got to this step and launched task manager I did not see dashboard.exe running so I thought this must not be the problem and kept troubleshooting.  Turns out, after launching the dashboard, then killing dashboard.exe, it started working.  So don't skip this step even if dashboard.exe isn't running!