How to submit feedback and bugs on Connect

Fri, 13 Jun 2008 15:49:34 Z

(To repeat what Todd has posted a couple of times...)

From Pages 21 and 22 of the Release Documentation that is downloadable from Connect.

Submitting Feedback

In order for us to gather feedback on the issues you encounter while using the Windows Home Server Power Pack 1 Public Beta, it is important that the feedback is sent to the right place.

Please submit all bug reports for this release using the following bug reporting form on MS Connect, via the http://connect.microsoft.com/WindowsHomeServer web site.

WHS Power Pack 1 Public Beta Bug Report Form

Please make sure that your bug reports are filed using Connect. This is the only way that the Home Server team can track and subsequently fix any issues that you bring up.

Every submitted bug report should include accompanying CAB numbers so that the Home Server team can look at the logs and try to help resolve the issue. Depending on whether you are experiencing an issue related to your home server, your home computer, or both, you need to submit the logs and the CAB numbers for your home server, your home computer, or both. If you are unsure of the root cause of the issue, please include the logs and the CAB numbers for both your home server and your home computer when submitting a bug report.

In order to obtain a CAB number, you need to install the Windows Home Server Toolkit on both your home server and your home computers running the Connector software. Below are step-by-step instructions on how to install the Windows Home Server Toolkit, and how to obtain CAB numbers:

Windows Home Server Toolkit installation

1. From any home computer, download the “Windows Home Server Toolkit” from http://www.microsoft.com/downloads/details.aspx?FamilyId=DE10C0E9-2D46-4770-91FE-6B84AE06F960&displaylang=en.

2. Run WHSToolkit.msi to install the “Windows Home Server Toolkit” on your home computer.

3. Click on Start Menu->All Programs->Accessories->Command Prompt to open up a command prompt.

4. Type the following command (including the quotation marks) and press ENTER. This will launch the Connector Troubleshooter tool

· "C:\Program Files\Windows Home Server\Toolkit\ConnectorTroubleshooter.exe" -a

5. From the “Server” menu on the Connector Troubleshooter, select “Publish Server add-in”. This will start the “Environment” dialog box.

6. Close the Connector Troubleshooter tool.

7. Type your Windows Home Server password.

8. Open your Windows Home Server Console, go to Setting->Add-ins, and click the Available tab.

9. You should see the “Windows Home Server Toolkit” in the list of available add-ins, select it and click Install to install the Windows Home Server Toolkit on your Home Server.

10. Restart the Windows Home Server Console – A Toolkit page is now available under Settings.

How to get the CAB number on your home server

1. Open the Windows Home Server Console

2. Go to Settings->Toolkit->Support tab, and click the Send->Collect and Send to upload the logs for your home server to Microsoft.

3. Write down the CAB number and include the CAB number in your Connect bug report

How to get the CAB number on your home computer

1. On your home computer, go to Start Menu->All Programs->Windows Home Server Toolkit->Error Reporting

2. Type y to send the home computer’s log files to Microsoft

3. Write down the CAB number and include the CAB number in your Connect bug report

4. Press ENTER to quit

Edit

For those of you that are experiencing a Toolkit issue ... fortunately there is another method.

Zip this folder and upload it with your bug.

XP machine:
%SystemDrive%\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs

Vista machine:
%SystemDrive%\ProgramData\Microsoft\Windows Home Server\logs

Home Server logs:
%SystemDrive%\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs