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AnswerWHS Connector intall error - Unable to connect to your home server

  • Tuesday, December 30, 2008 9:42 PMBrianOlson25 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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     Help!  I can't successfully complete the WHS install.  I get through much of the install and then run into the error "Unable to connect to your home server".  I've followed as much of the trouble-shooting as I can, but haven't made progress.

    When I run the advanced trouble-shooter toolkit, I pass all 5 network connectivity tests, but run into problems on the Server Discovery tests.  I get the following log message.

    [3]081230.150030.8906: Network: Test Locate Server by UPnP protocol begin.
    [8]081230.150030.8906: Network: Discovering server using UPnP protocol ...
    [8]081230.150040.8906: Network: Succeed. 1 Servers are found.
    [8]081230.150040.8906: Network: Server name HPSERVER, IP 192.168.1.111
    [8]081230.150040.8906: Error: Could not find the server in the discovered server list by UPnP protocol.
    [3]081230.150040.8906: Network: Test Locate Server by UPnP protocol end.
    [3]081230.150040.8906: Network: Information for test Locate Server by UPnP protocol:

    I'm guessing it is a firewall config problem, but not sure.  I'm running XP SP2.  Windows firewall is disabled.  I'm running CA Personal Firewall using the lowest protection level within the Safe Zone.  I have a Linksys WRT350N router.

    Any help would be greatly appreciated!!!
     

Answers

  • Tuesday, January 06, 2009 1:08 AMBrianOlson25 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Martin - thanks for the help.  I was able to get everything installed.  I disabled the firewall during installation, but the root cause ended up being adding the fully qualified server IP in the host file.  I contacted HP WHS support and they were extremely knowledgable and helpful.
    • Marked As Answer byBrianOlson25 Tuesday, January 06, 2009 1:09 AM
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  • Tuesday, December 30, 2008 10:11 PMMartin RothschinkMVP, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Why don't you disable the CA firewall for a test?

    Most often personal firewalls only create more problems...

    Regards
    Martin
    LightsOut - Power Management for Windows Home Server http://www.home-server-blog.de/add-ins/lightsout/#en
     
  • Tuesday, December 30, 2008 10:18 PMBrianOlson25 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Martin - thanks for the suggestion.  I have tried that before, but tried it again just to be sure.  No change.  :-(
     
  • Friday, January 02, 2009 10:45 PMMartin RothschinkMVP, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Brian,

    can you connect other client machines?

    Regards
    Martin
     
  • Saturday, January 03, 2009 3:17 AMKen WarrenMVP, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Brian, I'm going to suggest you completely uninstall your third party firewall, then see what happens when you try to install the connector.
    I'm not on the WHS team, I just post a lot. :)
     
  • Tuesday, January 06, 2009 1:08 AMBrianOlson25 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Martin - thanks for the help.  I was able to get everything installed.  I disabled the firewall during installation, but the root cause ended up being adding the fully qualified server IP in the host file.  I contacted HP WHS support and they were extremely knowledgable and helpful.
    • Marked As Answer byBrianOlson25 Tuesday, January 06, 2009 1:09 AM
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