WHS Connector intall error - Unable to connect to your home server

Tue, 30 Dec 2008 21:42:12 Z

Help! I can't successfully complete the WHS install. I get through much of the install and then run into the error "Unable to connect to your home server". I've followed as much of the trouble-shooting as I can, but haven't made progress.

When I run the advanced trouble-shooter toolkit, I pass all 5 network connectivity tests, but run into problems on the Server Discovery tests. I get the following log message.

[3]081230.150030.8906: Network: Test Locate Server by UPnP protocol begin.
[8]081230.150030.8906: Network: Discovering server using UPnP protocol ...
[8]081230.150040.8906: Network: Succeed. 1 Servers are found.
[8]081230.150040.8906: Network: Server name HPSERVER, IP 192.168.1.111
[8]081230.150040.8906: Error: Could not find the server in the discovered server list by UPnP protocol.
[3]081230.150040.8906: Network: Test Locate Server by UPnP protocol end.
[3]081230.150040.8906: Network: Information for test Locate Server by UPnP protocol:

I'm guessing it is a firewall config problem, but not sure. I'm running XP SP2. Windows firewall is disabled. I'm running CA Personal Firewall using the lowest protection level within the Safe Zone. I have a Linksys WRT350N router.

Any help would be greatly appreciated!!!

WHS Connector intall error - Unable to connect to your home server

Tue, 30 Dec 2008 22:11:14 Z

Why don't you disable the CA firewall for a test?

Most often personal firewalls only create more problems...

Regards
Martin

LightsOut - Power Management for Windows Home Server http://www.home-server-blog.de/add-ins/lightsout/#en

WHS Connector intall error - Unable to connect to your home server

Tue, 30 Dec 2008 22:18:02 Z

Martin - thanks for the suggestion. I have tried that before, but tried it again just to be sure. No change. :-(

WHS Connector intall error - Unable to connect to your home server

Fri, 02 Jan 2009 22:45:57 Z

Brian,

can you connect other client machines?

Regards
Martin

WHS Connector intall error - Unable to connect to your home server

Sat, 03 Jan 2009 03:17:03 Z

Brian, I'm going to suggest you completely uninstall your third party firewall, then see what happens when you try to install the connector.

I'm not on the WHS team, I just post a lot. :)

WHS Connector intall error - Unable to connect to your home server

Tue, 06 Jan 2009 01:08:51 Z

Martin - thanks for the help. I was able to get everything installed. I disabled the firewall during installation, but the root cause ended up being adding the fully qualified server IP in the host file. I contacted HP WHS support and they were extremely knowledgable and helpful.