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Phone won't turn on -- how to retrieve contacts and data
Phone won't turn on -- how to retrieve contacts and data
- Someone contacted me today with a Windows mobile phone that will not turn on. Of course there is no backup and they have important contacts and data on the phone. The data is not on a sim card or on an external memory card. So all the info is on board. Anyone know of any companies that repair Windows mobile devices or data recovery services that will attempt a recovery from a non functional device?
All Replies
- I think you're going to have to try to resurrect the non functional device since I don't think you'll find a repair or recovery service that will be able to save what's stored on the device.
The first question to answer would be to find out what happens when the device is plugged up to the computer. If the computer recognizes the device and if ActiveSync or WMDC recognizes the device, then you might be able to use ActiveSync/WMDC's explore option to gain access to the device to copy over the stuff that's there to the computer.
Do you know what make & model windows mobile device it is?
Prof Julie, Microsoft MVP Mobile Devices | http://pocketprimer.com - Hi pcgnow!
Just checking back with you to find out if you are still experiencing your issue. Since we have not seen a response since Prof Julie asked some further questions, we hope that means that you have resolved your issue. If this is not the case, please let us know the current status so that we may continue to provide suggestions and recommendations as required.
Thanks!
Thank you from the Microsoft Windows Phone Team
http://www.WindowsPhone.com/TotalAccess
