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Samsung Jack - Unable to send picture via e-mail (even though e-mail is setup and functioning).
Samsung Jack - Unable to send picture via e-mail (even though e-mail is setup and functioning).
- I have a user that has a new Samsung Jack (Mobile 6.1) phone that is setup with e-mail (Activesync Exchange OWA). E-mail, Calendaring, and Contacts all sync fine over the air...
When selecting a picture, that was taken with the phone, and selecting to send it via e-mail it displays there is no e-mail account setup. I looked through all the settings and cannot understand why it does not just recognize there is an e-mail account setup...
Any suggestions?
All Replies
- If you go to messaging and create a new email then attach a picture, does that work?
Jack Cook
http://www.experiencemobility.net
http://www.mobilitysite.com - Hi IT_Ron!
Just checking back with you to see if you have been able to resolve your issue. We hope that the information provided by Jack helped resolve the issue. If not, please let us know the current status so we can continue to provide recommendations and suggestions.
Thanks!
Thank you from the Microsoft Windows Phone Team
http://www.WindowsPhone.com/TotalAccess - Thank you for the follow up.
I have not tried setting up another e-mail account as most of our corporate users only have the 1 exchange account setup on their phone. Most do not have other accounts...
Do you think deleting and setting up the exchange account again would help? - It certainly would not hurt to try Ron
Jack Cook
http://www.experiencemobility.net
http://www.mobilitysite.com - Hi IT_Ron!
Checking back to see if you were successful when you deleted and set up the exchange account again. Please let us know if this issue has been resolved.
Thanks!
Thank you from the Microsoft Windows Phone Team
http://www.WindowsPhone.com/TotalAccess
