Support Code:86000107

Thu, 05 Jul 2007 20:43:36 Z

When I am trying to sync my smartphone w/ Outlook 2007, I get an error "Activesync encountered a problem on the desktop, Support code:86000107". Any idea what I need to do to resolve?

Support Code:86000107

Fri, 06 Jul 2007 02:56:41 Z

I can not find that code anywhere. Are you sure you entered the number correctly?

Support Code:86000107

Fri, 06 Jul 2007 03:44:13 Z

It's got to be one of the items you're trying to sync that is the problem. To narrow the problem down, remove whatever you're synching, (Email, contacts, calendar Tasks) and add them back one at a time until you get the error again.

Support Code:86000107

Mon, 16 Jul 2007 09:28:35 Z

I am encountering the same error. Have narrowed down to "Tasks/To-do". My device will sync with my desktop running XP/Office 2007, but not with Vista Home Premium/Office 2007.

Support Code:86000107

Mon, 16 Jul 2007 09:54:34 Z

Have you upgraded Device Center to version 6.1? If not, try downloading it from Microsoft website. Also, try configuring tasks to synchronize all Tasks instead of incomplete Tasks only. Let me know if this helps.

Support Code:86000107

Mon, 14 Apr 2008 18:49:14 Z

I have the same issue. After synching with my Vista based Desktop, I'm receiving this error when synching with my XP based laptop. I fixed this issue by reinstalling ActiveSync 4.5 on my XP based laptop.

This issue has came back when synching with my XP based laptop, after synching with my Vista Desktop and I don't want to re-install Active Sync everytime this happens.

Support Code:86000107

Mon, 02 Jun 2008 17:35:37 Z

I had an interesting occurance today HieroGLFX, I had this same error occur with one of my devices. Of course I looked on the forums to find a solution and I saw none.

So what I did was to remove the partnership from both my device and PC. Soft reset my device, rebooted my PC and connected. I established a new partnership and it has sync'd successfully twice today. So I am assuming all will be fine.

Try it ... it should work.

Support Code:86000107

Wed, 11 Jun 2008 17:32:37 Z

Had the same error code with my 6.1 smartphone and a system with Office XP/2003, Windows XP Pro and Activesync 4.5. Went into options and deselected all items that were being synced. Added them back one at a time and let it sync each time. All work fine now and no errors popping up.

Support Code:86000107

Thu, 12 Jun 2008 02:05:55 Z

Cool! Thanks for posting that info....

Support Code:86000107

Tue, 24 Jun 2008 00:55:08 Z

Fru_pcc wrote:

This works!!!

BdeS wrote:

I finally solved the problem by going into the relationship and unchecking all the sync folders, then adding them back in one at a time. For some reason my tasks folder is what causes the problem, however I've not found a way to fix that. But the sync is now working; leaving the tasks unchecked.

I have to do this EVERYTIME i sync my pocket pc (W.M 6.1) to my work laptop (XP SP2) and home pc (XP SP2). I have never had this issue on WM 6 and when i upgraded my device to W.M 6.1, i start to see this issue.

It is very frustating and rendering my pocket pc from a productivity tool to a liability !

Does anyone know if Microsoft folks are looking into this?

Support Code:86000107

Thu, 26 Jun 2008 23:29:32 Z

still no resolution .. strangly, this problem hasn't blown up the way I think it would be ... basically it has render my ppc totally useless..

am i the only one who syncs to 2 pcs with my ppc?

Support Code:86000107

Sat, 28 Jun 2008 23:29:19 Z

ZhiX wrote:

am i the only one who syncs to 2 pcs with my ppc?

I sync 5 devices, each with two PCs

Support Code:86000107

Sat, 28 Jun 2008 23:31:02 Z

ZhiX wrote:

Have you ever done a a hard reset to try and resolve it?

Support Code:86000107

Sun, 29 Jun 2008 03:07:32 Z

Help_Line wrote:

ZhiX wrote:

Have you ever done a a hard reset to try and resolve it?

to be honest, i didn't. the WM6.1 device that i just bought was jus a few days old before i encounter this problem. I will give it another try tough. No harm trying again.

Support Code:86000107

Sun, 29 Jun 2008 16:50:42 Z

There is nothing to lose especially if you have not loaded much on and as long as your contacts, calendar etc are updated on your PC. Keep us updated...

Support Code:86000107

Mon, 30 Jun 2008 16:35:32 Z

Help_Line wrote:

There is nothing to lose especially if you have not loaded much on and as long as your contacts, calendar etc are updated on your PC. Keep us updated...

Just did a hard reset, deleted the old relationship on both PCs, no good... show the same error message on the 3rd sync.

Support Code:86000107

Wed, 02 Jul 2008 03:16:36 Z

You could create another PST file and migrate your data. See Microsoft KB article 305544 for details on how to do this.

Support Code:86000107

Thu, 10 Jul 2008 01:29:00 Z

Doesn't work. Have tried it before as well.

Support Code:86000107

Thu, 10 Jul 2008 01:31:49 Z

this is the reply i got from microsoft support. I bet HTC is going to point me to Microsoft Support

Quote"

Windows Mobile is being distributed by mobile device manufacturers. If a product or software is pre-installed or distributed with your mobile device, your primary source for support is the device manufacturer who provided your Microsoft software. You may contact your mobile device manufacturer for any warranty or no-charge support

Support Code:86000107

Thu, 10 Jul 2008 14:30:37 Z

Interestingly enough, I would expect that because the device manufacturors often adapt the "core program" for their devices. Although that does not help with the immediate issue....

Support Code:86000107

Fri, 11 Jul 2008 08:44:53 Z

i email the support team back, informing them that this problem is happening across all hardware devices with WM6.1 and what can be done by Microsoft to resolve this.

bascially the gist of what i got is that they will feedback this to the development team and thank you for my feedback.

so they are just saying, too bad dude, you bought WM6.1 device, sorry you got screwed.

Support Code:86000107

Sun, 13 Jul 2008 17:32:17 Z

ZhiX wrote:

bascially the gist of what i got is that they will feedback this to the development team and thank you for my feedback.

so they are just saying, too bad dude, you bought WM6.1 device, sorry you got screwed.

I am convinced that it will go to the dev team and if it is occuring on a lot of devices, they will address it. It still may be an issue that was caused by the device maker which will not be addressed by Microsoft but rather the device makers dev team.

Support Code:86000107

Mon, 14 Jul 2008 10:32:46 Z

I am not sync to two PC, but 1 PC and Windows Live for contacts Uncheck and recheck the sync of contacts in activesync solve the complaint of sync issue. But it will re-appear just a matter of time. It's just very frustrating!!

Support Code:86000107

Wed, 16 Jul 2008 03:55:26 Z

I agree Jack ... it can be very frustrating. At least it is a temp solution and hopefully we might find a user that has a more permanent solution (or maybe a fix from Microsoft)

Support Code:86000107

Wed, 16 Jul 2008 23:51:44 Z

frankly the temp solution doesn't really sync .. it just duplicates everything on both PCs. It's even worst then not syncing since it messes up all the data in duplicates.

i'm given up trying on sync on the 2nd PC and doing entries into my ppc manually, VERY INEFFICIENT. If i miss any entries, i will have lost a contact or worst, miss an appointment.

I am quite surprised that this issue has not blown up in microsoft's face as it should. This is one of the key features of activesync and it is thus far NOT WORKING at all.

I'm currently engaging with HTC support but no luck thus far.

Support Code:86000107

Fri, 18 Jul 2008 15:48:23 Z

I suppose that is a ActiveSync Problem. I had something like that, but the error code was other.

Try to insert this key in the registry:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows CE Services]
"AllowLSP"=dword:00000000

Support Code:86000107

Sun, 20 Jul 2008 18:53:53 Z

I also tried this, no success.

My problem occured recently when upgrading my HTC TyNT II from Windows Mobile 6.0 to 6.1. Now I can only sync with one of my computers (both with XP, one with outlook 2003 the other with outlook 2007, activesync 4.5). When I try with the other, I get the message ending with "Support Code 86000107". I can keep the partnership, but has to delete all sync-items besides "files", it is not enough to delete tasks, also e-mails, calendar, notes has to be deleted.

If do this, and the re-establish the items, then sync works fine - but then the error moves to the other machine, and the procedure has to be repeated there.

So now I can only syncronise with one computer, thus making my HTC more or less useless. Since the upgrade to WM 6.1 is the only new thing, it must be the cause, but I understand that Microsoft has no intention to go into the matter?

Support Code:86000107

Mon, 21 Jul 2008 11:39:42 Z

XaNTaJR wrote:

I suppose that is a ActiveSync Problem. I had something like that, but the error code was other.

Try to insert this key in the registry:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows CE Services]
"AllowLSP"=dword:00000000

Tried this, doesn't work

Support Code:86000107

Sat, 02 Aug 2008 22:07:47 Z

Are there any news concerning this problem?

I get the same Error Code, when syncing HTC Diamond with my 2 PCs. Both run with Vista 32 and 64bit and Outlook 2007.

Thanks
Klammerfranz

Support Code:86000107

Sun, 03 Aug 2008 00:34:02 Z

What happens if you delete the partnerships from the two PCs and the device then re-establish a new partnerships.

Support Code:86000107

Mon, 04 Aug 2008 20:08:48 Z

Deleted both partnerships on both PCs and device.

1) Sync contacts + agenda works for pc#1
2) Sync contacts + agenda works for pc#2
3) next time Sync with pc#1 brings error 86000107

only solution is to delete both partnerships and sync again
but this is not practical...

do you have any ideas?

thanks
klammerfranz

Support Code:86000107

Tue, 05 Aug 2008 12:57:57 Z

I wish I had the solution! I did see a comment from another user in a different forum who indicated that he spent a number of hours also trying to fix this. It ended up being a blank (corrupted) data record in his contacts folder at the top of the list. He deleted the record and all synched.

Support Code:86000107

Tue, 05 Aug 2008 13:04:18 Z

Just as a thought, do you want to try this just to see if it works? There was mention somewhere that a possible cause might be ringtone assignment. Do you have individual ringtones assigned to any contacts?

If so, maybe this might help:

Uncheck 'contacts' in synchronization options. This will delete your contacts on your device as well as your individual assignments of ringtones to contacts.
Confirm Deletion.
Synchronize without having 'contacts' checked. Now everything could work fine.
Check the option 'contacts' again.
Synchronize having 'contacts' checked.

Support Code:86000107

Wed, 06 Aug 2008 04:31:58 Z

Help_Line wrote:

ZhiX wrote:

bascially the gist of what i got is that they will feedback this to the development team and thank you for my feedback.

so they are just saying, too bad dude, you bought WM6.1 device, sorry you got screwed.

I exactly the same problem as ZhiX does. I have to clean sync my PPC every time i change my location from home to office - and it's very irritating. My device is QTEK9100 (HTC Wizard)

Support Code:86000107

Wed, 06 Aug 2008 09:02:46 Z

What I did was delete all the elationships I had with active since and then started them again and mine worked fine.

I have...................

MDA Vario

MDA Vario 3

MDA comapct 3

MDA compact 4

and they are all fine

Support Code:86000107

Wed, 06 Aug 2008 11:00:28 Z

It works fine until you change your active sync PC.

I'm doing it at home (refresh relationship) - it works fine for home PC (WinXP), then i come to office, try to sync this PPC with office PC(WinVista) by Windows Mobile Device Center - error.

I delete all sync items and then check it again - and all the day it syncing fine with office PC. But when i return home and trying it with home ActiveSync - the same *** - error.

It's kind of a switcher in WM6.1 syncronization which can adapt to single PC only.

Support Code:86000107

Tue, 12 Aug 2008 05:07:35 Z

still no solution as of today. I just upgrade my laptop to Vista and still face the same problem.

Support Code:86000107

Tue, 12 Aug 2008 06:44:06 Z

i am quite surprised that until now, no official news from Windows Mobile on this issue.

it's either they do not know that there is issue or they are just ignoring it until WM7.

Either way, this is seriously pissing me off. My WM device is supposed to make me more efficient at organsising my work and personal life.

Support Code:86000107

Thu, 14 Aug 2008 06:02:28 Z

I have upgraded my Sprint Mogul to WM 6.1 my laptop has Vista Business and my desktop has XP Pro sp 3. I am having the same problems, I cannot sync between the two computers. Microsoft does it again.

Support Code:86000107

Fri, 15 Aug 2008 19:03:36 Z

I recently upgraded my HTC Tytn-II to windows mobile 6.1 and have no end of problems with this error. I sync between my home PC (using Office 2007 & Windows XP) and my work PC (using Office 2003 & Windows XP).

Having searched for solutions online I have tried many "solutions" such as

De-selecting all the activesync options and then re-selecting them one by one
Creating a new PST file on both computers & setting that as the default - deleting all partnerships (on both the PCs and the phone) - re-sync'ing and then importing the old PST file so I don't lose all my personal email folders and finally deleting the old PST
Doing the above and then hard reseting the phone and starting again
Re-flashed the ROM again

However every single "solution" has failed when I have tried to sync between the two PCs. Hence why I have come to the Microsoft site in the hope someone has a definitive solution.

I should add that when I went back to windows mobile 6.0 I have had no such problems which leaves me to conclude that the issue is created by windows mobile 6.1.

Any help on this from those in the know would be most helpful as I am considering dumping the windows mobile format and going for an alternative phone and OS.

Support Code:86000107

Thu, 21 Aug 2008 12:02:23 Z

Hello,

I have got the same Problem on my HTC Diamond. I think I have tried eveything. I also completely reinstalled my computers, downgraded them to Windows XP, flashed the newest Rom (also WM 6.1) to the Diamond.

Still got that Problem. I called HTC. They told me to contact Microsoft as it is their Software. Microsoft told me to call the manufacturtrer oft my PDA. If I asked them this would be premium support which costs 299 EUR.

Then they told me to visit Microsoft support communities.......

It really is frustrating!!!!!!!!

Alex

Support Code:86000107

Mon, 25 Aug 2008 21:51:10 Z

AHHH. thank you all so much for this forum. I've been beating my head into the monitor for ten days troubleshooting this. For now, i'm just relieved to know that it's not me.

I tried all these fixes (many, many times), i then stripped the drives bare and rebuilt...same problems. This may be the only time in recent months i wish i had an iphone.

Support Code:86000107

Tue, 26 Aug 2008 15:21:59 Z

if anyone is interested, this is the reply i got from HTC Singapore.

Quote"

Dear KC, Thank you for contacting hTC International. With reference to your query, we are sorry that we have been informed by Microsoft that the OS of the phone can not be downgraded. Regarding the problem for synchronizing phone with 2 computers, we have been aware of this case and submitted it to the relative technical department already. Sorry for the inconvenience caused. Thank you for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us again. We look forward to be of service to you again. Best Regards, Daisy Customer Service Executive HTC Corporation Customer Service Hotline (Singapore): 1800 238 7788 Website: www.htc.com

Unquote"

Support Code:86000107

Wed, 27 Aug 2008 04:17:09 Z

Thanks for that update Zhix

Support Code:86000107

Thu, 28 Aug 2008 21:48:33 Z

I only sync with one PC but sync either through a cable or bluetooth depending on where I am. Recently upgraded to WM6.1 and have had this problem for about a week. Everything would sync and work fine as long as I didn't change anything on the PPC - Twice this week I reviewed hundreds of emails on my PPC and only after reviewing and trying to reply would I get this error. Tried all the remedies on the web - delete partnerships, turn off items one at a time, etc. No luck - Today I turned off HTML email on my PPC and thus far I've been able to sync successfully for a couple hours editing both on the laptop and on the phone without getting an 86000107 error. Seems to make sense since I believe one of the updates to WM6.1 had to do with HTML email. Will continue to work with HTML email off for a couple days and see if the error code is gone for good.

Support Code:86000107

Thu, 28 Aug 2008 22:03:27 Z

All I sync (between two computers - both running XP - one running Office 2007 & the other running Office 2003) is my contacts, my calendar and my notes. I do not sync to any exchange servers and would expect that such a basic sync would work. This is a problem with windows mobile 6.1 ROMs as I have no problems with windows mobile 6.0.

Can someone in Microsoft prevent me from dumping the OS and related phones by finding a final solution to this damn annoying error?

Support Code:86000107

Fri, 29 Aug 2008 19:18:17 Z

Same problem here. I just upgraded my HTC device to Windows Mobile 6.1, and it worked OK with my XP laptop. Took it home, synced with my Vista laptop and got error, then all of my Contacts were missing from the phone and most of my desktop icons on my laptop had a weird icon over the top of them like a little notebook or something. Never got it to work right. Came to work back to my XP laptop, now I get this 86000107 support code errer and I noticed that two items I just put in my calendar today didn't show up in Outlook. Very frustrating. I'm not sure I like WM 6.1. The only thing I like is the text message strings.
I hope there is a fix soon.

Support Code:86000107

Thu, 04 Sep 2008 14:56:17 Z

I also am having the same issues since upgrading to 6.1, and have also spent hours on numerous forums and tried all of the solutions. Is this a problem with WM6.1? Are there any new solutions besides deleting relationships, new .pst files, checking items one by one?

Support Code:86000107

Thu, 04 Sep 2008 15:14:01 Z

Robert Ornelas wrote:

Like yourself I have tried all the same so-called solutions (even did a hard reset on the phone) and nothing has solved this now long standing problem.

My contract expires at the end of next month & if a final solution hasn't been released by Microsoft then I will be jumping the Windows Mobile ship and finding an alternative that does what activesync should do (and does do under previous windows mobile OS')

Support Code:86000107

Thu, 04 Sep 2008 16:18:24 Z

I am also ready dump my Mogul and Microsoft WM 6.1. It appears that both HTC and Microsoft does not give a dam that we are having a problem, they only want to sell software and products.

Support Code:86000107

Mon, 08 Sep 2008 19:52:45 Z

Same to me, I had several PDAs before I got HTC Diamond running WM 6.1 (previous ones OS were older) and all of them synced properly with two desktops, even mixing Vista and Win 2000 (with outlook and Exchange), now I have this problem and it is impossible to get sync my data on my desktop at job and my personal pc, making completely useless Outlook !!!! It is amazing Microsoft wash their hands on such a big problem affecting so many users (there are dozens of threads talking about the same just googling)...

Support Code:86000107

Fri, 12 Sep 2008 07:01:40 Z

Wow! I have been to many forums and see this same issue,how can anyone get an answer fom microsoft(even an acknowledgement of the problem?) I am totaly flabergasted that no offical response from Microsoft has been forthcomiing.Why is it up to users to solve this problem?

Ok enough rant.I have noticed that in windows live ,under options,that add hotmail contacts to my mobile phone contact list,is checked,and i cannot uncheck it.And that I was getting multiple duplicate of "my contacts"in Outlook,I have deleted them(when I can sync properly),but they keep returning.Also have noticed many blank contacts as well.This has basicaly crippled how I handle my information between my office and home.I stumbled across the"fixes" by trial and error.

Is there no where on the net we users can all go to bang on this giant corporate wall? Sorry, ranting again,but frustration level is peaking!

Support Code:86000107

Fri, 12 Sep 2008 19:58:23 Z

Just an FYI

I reached out to a friend a Microsoft asking for some help. I am sure if they can, they will get some input for us to at least try.

Support Code:86000107

Fri, 12 Sep 2008 20:01:23 Z

Help_Line wrote:

Just an FYI

I reached out to a friend a Microsoft asking for some help. I am sure if they can, they will get some input for us to at least try.

Thanks for the information. Fingers crossed

Support Code:86000107

Sat, 13 Sep 2008 15:44:12 Z

If I get a response Dave, I will post it immediately. I hope we get some feedback....

Support Code:86000107

Sat, 13 Sep 2008 16:53:30 Z

There are many more users out there with the same problem. I have two Sprint HTC Touch's upgraded to WM 6.1 several days ago. They were both synched trouble free with two PC's running XP, Outlook 2003 and AS 4.5.

Come on guys these are business tools: test it before you release it. If you are going to give us a downgrade, don't call it an upgrade, otherwise give us a fix.

Support Code:86000107

Tue, 16 Sep 2008 06:25:19 Z

I have exactly the same problem. Does anyone have a solution????

Support Code:86000107

Tue, 16 Sep 2008 06:34:54 Z

GuusB wrote:

I have exactly the same problem. Does anyone have a solution????

There is no known solution at this point in time. There are several solutions proposed by some users, but generally these seems to be quick fixes which are not real solutions.

Microsoft is pushing the users to the Device Manufacturers and the Device Manufacturers can't do anything cuz it's W.M 6.1 issue.

I am so fedup with this issue, i am seriously thinking of selling away my 6.1 WM device and buying WM 6.0 instead .. or switch to another platform all togather.

Support Code:86000107

Wed, 17 Sep 2008 14:18:54 Z

I have had the same problem with two different devices (the iPaq 4705 - going from 5.0 to 6.1 / and the Samsung i760 - going from 6.0 to 6.1). Both times I received the "Support Code:86000107" AFTER "upgrading" to 6.1. Until that point, I could sync fine between PC's.

The only solution for me is to uncheck Calendar and Contacts (after receiving the error code), let it sync, then recheck them. This works, of course, until I try to sync on the second PC, and then I have to repeat the process.

It DOES, in fact duplicate some items (and I have a strange kinda feeling that they could be the culprits to the problem). I am in the process of finding out which ones, deleting on both machines, then trying again).

There is a program made by MAPI Labs called "Duplicates Remover" which does a great job with Outlook Duplicates. Here is the link: http://www.mapilab.com/outlook/remove_duplicates/?dstr

Until we get a REAL solution, this is the best I have

Support Code:86000107

Wed, 17 Sep 2008 15:56:43 Z

Don Bailey wrote:

There is a program made by MAPI Labs called "Duplicates Remover" which does a great job with Outlook Duplicates. Here is the link: http://www.mapilab.com/outlook/remove_duplicates/?dstr

Or you could use ODIR which is freeware . . . . .

http://www.vaita.com/ODIR.asp

Support Code:86000107

Thu, 18 Sep 2008 19:00:01 Z

I tried all the sugestions in this thread but everytime I resyncrononized I had the same problem again.

I found a solution that works for me absolutely reliable. I deleted one partnership at the MDA and the PC and rebooted/soft reseted both! Then I deleted all items that I sycronize on this PC also in Outlook (it was just a copy of my office PC). Then I established a new partnership with this PC and after sychronisation all items were back in Outlook and I never received that nasty error again! (Since 4 days!)

Try it - it works!

Support Code:86000107

Fri, 19 Sep 2008 15:36:10 Z

Thanks for that update Volli! The beauty of the forums is Users Helping Users!!

Support Code:86000107

Fri, 19 Sep 2008 21:56:46 Z

Help_Line wrote:

Thanks for that update Volli! The beauty of the forums is Users Helping Users!!

Yep - it's great when users post their suggestions & experiences BUT Microsoft still need to find THE solution to this problem.

What works for one user clearly is not a universal solution for all - hence why we are waiting for an Activesync/WM 6.1 fix

Support Code:86000107

Sun, 21 Sep 2008 02:16:30 Z

Volli wrote:

I tried all the sugestions in this thread but everytime I resyncrononized I had the same problem again.

Try it - it works!

Did you try sync'ing both computers again, or did it only work for the one PC?

Support Code:86000107

Sun, 21 Sep 2008 02:59:37 Z

hey thanks for that link, I will give this program a try! I love freeware!

Support Code:86000107

Sun, 21 Sep 2008 20:59:33 Z

I syncronized on both computers again each day since then and it still works properly!

Support Code:86000107

Tue, 23 Sep 2008 13:41:23 Z

Thanks for this information, I have been syncing Calendar's between 2 PC's, 1 on VISTA and the other running XP and everything worked out just fine. Then my AT&T Tilt had to be replaced and the new one has Mobile 6.1 then this problem started. I have not had any problems with calendar entries being duplicated but will definitly keep this URL that you posted for future references as I had that problem in the past and it is very frustrating to fix. Your workaround to turn off syncing the calendar entry and then turning it back on has worked out for me, will definitly hold me over until Microsoft recognizes there really is a problem and fixes it.

Support Code:86000107

Thu, 25 Sep 2008 09:06:38 Z

I have the same problem with error code 86000107. I am using a MDA-IV (the T-Mobile version of the HTC Touch Diamond) with a German version of Windows Mobile 6.1 and ActiveSync 4.5.0. I synchronize Contacts, Calendar, Tasks, and Notes on 2 PC's (no eMails or Files). If I synchronize with just one PC's, it's fine. But as soon as I try to synchronize on the 2nd PC the error code 86000107 comes up.

The solution I use is to uncheck all items, what should be synchronized, in the ActiveSync window on the PC (under Extras / Options), after the error code had come up. Then it saves the settings and synchronizes nothing (but this takes an eternity !). Afterwards, I check again all item to be synchronized (in my case Contacts, Calendar, Tasks, and Notes). Now it saves again (fast) and synchronizes all items. I had no problems with duplicates, so far.

LUV2TRVL wrote:

...

Your workaround to turn off syncing the calendar entry and then turning it back on has worked out for me, will definitly hold me over until Microsoft recognizes there really is a problem and fixes it.

Well, I hope that Microsoft will recognize, that there is a problem (That's why I am writing here, too.). Until now, they don't even know the error code on their web site. If they don't solve such problems, then it makes no sense to by an (expensive) PDA, and I will go back to my old paper calendar (and hopefully a lot of people with me) !

Support Code:86000107

Thu, 25 Sep 2008 21:40:56 Z

Thanks for that solutionn HTC-Diamond-User. It will be very interesting to see if it works for others in this thread.

Support Code:86000107

Fri, 26 Sep 2008 16:56:12 Z

Hello,

I just talked to HTC suport. They told me they know this problem and have adressed it to Microsoft.
I was also told Microsoft might not correct this bug as they have classified it as a "Limitation" and not a bug!!!!

HELLO MICROSOFT! This can not be true! I have been using PPCs for several years using it to sync between Office and Home. This is not possible with Windows Mobile 6.1, which means the new HTC Diamond is USELESS !!!!!

WHEN ARE YOU GOING TO CORRECT THIS BUG ??????

Alex

Support Code:86000107

Sat, 27 Sep 2008 17:08:05 Z

Alex, I can sense the frustration but the chances of someone from the Windows Mobile team reading this is slim. This is just a forum of users helping users.

Your info from HTC is very important and for me it says they are aware of the issue. Whoo knows, maybe they will address the "limitation".

Support Code:86000107

Sun, 28 Sep 2008 14:46:24 Z

AlexDG wrote:

The strange thing is that when i try to look for official documentation or websites stating this dual syncing feature as part of the WM package, i found none.

Microsoft could have gotta away from this one.

Support Code:86000107

Mon, 29 Sep 2008 16:41:26 Z

I have the same problem too with WM 6.1. Did any of you notice that over 15000 people have looked at this thread?

I also find it interesting that MS doesn't have a listing for this error code (then what is the point of the error code......*sigh*), nor does the MS documentation state the possibility of dual synching. Wow. You may be right that MS slid this one by us.

I also thought the one poster's comment about how these are business tools was spot on. We all bought very expensive phones for serious, work-related activities. And MS hypes 6.1 as a business OS. We need this thing to work without all these glitches and what not. I want to RELY on the phone, not constantly double-check it.

What a pain. Grrr.

Support Code:86000107

Thu, 02 Oct 2008 14:35:39 Z

I've got a Q9h, and surprisingly, Motorola still has this 6.1 download available, even though it won't sync between 2 pc's. I guess the pretty interface and syncing to just one pc is good enough for most. I imagine most of us here actually use this as a tool between work and home and work at both places.

I have tried several of the "fixes" on this and various other websites to no avail. I've spent a lot of time with Motorola help desk too, which they tried changing the usb setting from Rndis to Serial. It didn't make any difference. Their solution, which I am not going to do, is save all your info to a pst and uninstall Outlook and reinstall. Come on now.

I did notice too in the last activesync (Windows Mobile Device Center - I'm on Vista) that they took away the user option of deciding what device overrides any conflicts between the pc and pda also, which I thought was useful. Seems to me we wait for 7.0?...

I've passed this on to a couple of my IT guys, and they just chuckle...

Oh, I do like the part too whereby I can't go back to 6.0 on my 9h now either...

djb

Support Code:86000107

Fri, 03 Oct 2008 15:48:03 Z

Just as a note of interest, I have reached out to someone at Microsoft to see if they can put me in touch with someone that might be able to offer some insight. If (and when) I get a reply, I will post it ASAP.

Support Code:86000107

Sun, 05 Oct 2008 01:43:33 Z

It might be a bit simple but did you folks chek if the conflict managment for replacing files is ajusted with the same settings on the phone and on the PC? In my case I fixed the problem by setting both (mobile phone and PC) on "in case of conflict replace data on the PC".

Support Code:86000107

Mon, 06 Oct 2008 13:14:22 Z

What is the MDA? Not familiar with this acronym.

Support Code:86000107

Wed, 08 Oct 2008 22:29:18 Z

I synch my Verizon PPC/Smartphone with two computers, and have for a number of years. I recently starting getting this error. So, I've done this recommended procedure inumerable times. Each time, it works on the PC I am working on, but then I get the error again on the other PC. What gives here? I can't keep on deleting a partnership every time I want to sync with the other computer!!!

Support Code:86000107

Thu, 09 Oct 2008 20:58:29 Z

Astonishing that MS still hasnt acknowledged an issue....and to think I just switched back to WM 6.1 from Palm OS.

Support Code:86000107

Sat, 11 Oct 2008 05:28:31 Z

I've tried several permutations of deleting and resetting partnerships and data, and still get this error -- ever since upgrading my Motorola Q phone to 6.1. It is definately time for Msft to pay attention.

Does anyone have any other Outlook Sync options for the cloud, so only one partnership is needed with the device? The others could be updated from the cloud. Apple has mobileMe. That is sounding very good right now. This whole thing is causing me to consider platform change.

Support Code:86000107

Sun, 12 Oct 2008 15:38:07 Z

WebGenii,

The MDA is a TMobile device made by HTC

Support Code:86000107

Wed, 15 Oct 2008 10:35:56 Z

Maaaan! I was suffering too much, and i've found god damn solution finally!

So: I have 2 PCs: XP (Primary), Vista (Secondary)

The problem appeared when i upgraded my QTEK9100 from WM5 to WM6.1.

I had to recheck my contacts and my calendar EVERYTIME when i moved from one PC to other!!! It made me stop syncing my Vista PC!

Now i solved it this way:

1) I prepared my Primary PC's PIM, verified that all actual and necessary contacts and calendar events on my Primary PC (XP). For further correct work i had to remove all duplicate recuring events - especially contact BirthDay's events, that were created automatically.

2) I synced my PPC on primary PC (XP).

3) I unchecked my contacts and calendar on secondary PC(Vista), and verified that there is no sync errors.

4) I DELETED all contacts and calendar events in outlook on Secondary PC(Vista) - nothing to loose, because all necessary information is on Primary PC(XP).

5) I checked contacts and calendar to sync on SecondaryPC (Vista). While syncing WMC copied all contacts and calendar events from PPC to SecondaryPC's PIM. There appeared few error messages on syncing calendar Birthday Events with link to these events. I was iteratively DELETING birthday events on PPC and on SecondaryPC's PIM that caused errors, until it was successfully synced on Secondary PC(Vista)

NOW IT FINALLY WORKS OK EVERYWHERE! Now I don't need to recheck calendar and contacts in WMC or ActiveSync, everytime i move my PPC from one sync-PC to another!

If you want to thank me - just make me rich! :-)))

Support Code:86000107

Thu, 16 Oct 2008 17:17:02 Z

First of all, I thank you for posting your soulution. I am happy for you, and the others who will use it.

So you need, 2 pc's the solve this problem?
I have got one pc, so I still have to wait for a solution.
I am almost looking every day at this forum for a solution.

Why microsoft... why....

Support Code:86000107

Fri, 17 Oct 2008 17:07:09 Z

I had suggested the duplicates and/or recurring items could be the culprits (in a previous post). You can delete these by seeing all of your calendar items at once. Open Outlook and go to

View

Arrange By

Current View

By Category

This way you can easily delete problematic items all at once. I had a brand new PC as a secondary PC and still had problems. So, it's not so much with the partnership as it is with the Corrupted items...one thing that can be a tip is to check items that are duplicated. Most likely they are the problem. Just delete them on both machines, and re-create them...

Support Code:86000107

Sat, 25 Oct 2008 16:57:46 Z

THIS IS DRIVING ME CRAZY! I AM BEGINING TO LONG FOR MY TREO 650. AND I THOUGHT WINDOWS MOBILE ON THE TREO 800w WAS GOING TO BE AN UPGRADE! FIX THIS ***ING PROBLEM. THIS HAS TO BE ONE OF THE WORST BUGS I HAVE EVER SEEN. ESPECIALLY ON SUCH AN IMPORTANT PROCESS. I THINK IT IS FUNNY HOW THIS IS MICROSOFT'S MAIN FORUM AND THEY DON'T EVEN ACKNOWLEDGE A FIX IS BEING WORKED ON! SOMEONE PLEASE POST A CODE FIX. I REFUSE TO DESELECT MY SYNCING ITEMS EVERYTIME I WANT TO SYNC (MAINLY BECAUSE I HAVE BEEN DOING IT SINCE I GOT THIS WONDERFUL WINDOWS MOBILE TREO (2-3 months ago.))

If I dont get a fix for this BUG soon I am going to have to (Holding back saying stuff incriminating).... Will that get your attention MS?? Probably not. How about me switching to Android?

Ironic. I was hoping and wishing Palm would wake up and make a TREO with WM 6 and add WIFI. They did. So why I am hoping that they make a phone based on Android now? I might just have to hold up on ordering all those expensive accesories from Seidio.

/RANT

Support Code:86000107

Sun, 26 Oct 2008 19:47:56 Z

My experience is similar to those reported by others. I had been using a WM6.0 device to sync two PCs: one XP with Outlook 2003 and the other a Vista machine with Outlook 2007 and had experienced no problems. Two months ago, I purchased a WM6.1 device and had been syncing it with only the Vista PC, also without problems. Then I decided to use the WM6.1 device to keep both machines in sync. Adding the second partnership to the WM6.1 device allowed it to sync the second PC without problems, but it then would no longer sync with the first PC. After deleting and re-establishing the partnership with the first PC, it would no longer sync with the second PC.

There does appear to be a serious flaw in the WM6.1 ActiveSync application because it does not deliver the two-PC sync functionality claimed by the Microsoft. This is the kind of thing that often ends up being resolved through class action litigation at a cost far greater than that of fixing the defect in a timely fashion. These are expensive devices and there are a number of costly remedies that a court might impose in a case like this.

Support Code:86000107

Tue, 28 Oct 2008 00:54:47 Z

So this thread has been going on for a long time and frankly there has been some great discussion (and some not so great) but it has been a topic that has sparked an interest. I searched for solutions and asked for help from other moderators. There just was nothing available to lead us to a resolution so I decided to reach out to a contact at Microsoft to ask for help and we have a solution folks!!

Here is the text of the email I recieved today. I hope it helps all those that have been affected. Please understand that fixes are provided to the OEMs and they in turn distribute.

This is a known issue and was fixed in AKU 1.2. The customer would need to contact the OEM to see if they are providing the fix.

Action:

Customer upgrades to Windows Mobile 6.1

Customer normally sync's with two PC's and when trying to sync with the second PC sync fails.

Results:

Error code 86000107

Sync fails

Cause:

The issue is talking about deleting more than 100 contacts. However, it’s not specific to the delete operation. As long as there are more than 100 changes in one data type to be synced to the desktop, you can hit this issue.

Resolution:

The fix is available to the OEM's (device manufactures) and the customer will need to contact them to see if they have an update available.

Support Code:86000107

Tue, 28 Oct 2008 06:28:23 Z

Thanks for the update Help_Line,

After your email, i immdiately email HTC support for an update and strangely enough, HTC Support claims that no updates from their side is required.

HTC Support advised me to uninstall my activesync and reinstalled activesync 4.1.

I'm going to try this tonight when i get home but it sounds like HTC Support doesn't know what is happening.

Help_Line wrote:

Here is the text of the email I recieved today. I hope it helps all those that have been affected. Please understand that fixes are provided to the OEMs and they in turn distribute.

This is a known issue and was fixed in AKU 1.2. The customer would need to contact the OEM to see if they are providing the fix.

Action:

Customer upgrades to Windows Mobile 6.1

Customer normally sync's with two PC's and when trying to sync with the second PC sync fails.

Results:

Error code 86000107

Sync fails

Cause:

The issue is talking about deleting more than 100 contacts. However, it’s not specific to the delete operation. As long as there are more than 100 changes in one data type to be synced to the desktop, you can hit this issue.

Resolution:

The fix is available to the OEM's (device manufactures) and the customer will need to contact them to see if they have an update available.

Support Code:86000107

Tue, 28 Oct 2008 17:55:06 Z

Keep us updated ZhiX.

The update has to come from the vendor so if there is no indication from the person you spoke with, I might try another rep or even see if you can escalate to see if they are aware and if they are providing an update.

Support Code:86000107

Tue, 28 Oct 2008 19:44:03 Z

I too have contacted HTC support. Their suggestions:
Solution 1.
   1. Uncheck all items in ActiveSync then connect / sync.
   2. Check and re-sync the items 1 at a time.
Solution 2.
   1. Create a new ".pst" file on the 2nd PC and try Synchronizing the files to the 2nd PC.
   2. Run detect and repair

I'd be curious if ANY OEM's know about the fix provided by MS.

Support Code:86000107

Tue, 28 Oct 2008 23:34:27 Z

Nope, it didn't work.

I just dropped another email to HTC Support and see what they say. I have a feeling they are going to lead me to another merry-go-round (trying out their standard run-of-mill "solutions").

Help_Line wrote:

Keep us updated ZhiX.

Support Code:86000107

Fri, 31 Oct 2008 12:57:00 Z

WebGenii wrote:

I'd be curious if ANY OEM's know about the fix provided by MS.

It probably depends on who you are talking too.... (sadly)

Support Code:86000107

Mon, 03 Nov 2008 11:26:23 Z

ZhiX wrote:

Nope, it didn't work.

I just dropped another email to HTC Support and see what they say. I have a feeling they are going to lead me to another merry-go-round (trying out their standard run-of-mill "solutions").

Help_Line wrote:

Keep us updated ZhiX.

Here we go again ...

Quote"Thank you for contacting HTC Corporation. Sorry for the inconvenience you have encountered. Currently, we haven't recieve the AKU 1.2 from microsoft. This issue has been forwarded to relevant department. We will announce on our website(under htc-eclub) once 'hot fix' availiable. Thank you for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us again. We look forward to be of service to you again Best Regards, Yolanda Customer Service Executive HTC Corporation Customer Service Hotline (Singapore): 1800 238 7788 Website: www.asia.htc.com"UnQuote

Support Code:86000107

Tue, 04 Nov 2008 21:57:37 Z

Has anyone anywhere got this fabled bug fix and does it work?

Support Code:86000107

Tue, 04 Nov 2008 22:22:17 Z

I have not had the need to yet (thank God), I've not experienced the error. I assume you have from your post.

What device? Did you contact the vendor to see if they have the cab file fix?

Support Code:86000107

Wed, 05 Nov 2008 14:48:25 Z

I found this to be helpful with my trial and error days with ActiveSync/WMDC

1) Very Important: Backup your Outlook data

2) If Outlook has the most current information than your PDA, its best to hard reset your device to ensure Outlook data doesn’t get duplicated

3) Uninstall Outlook by going to the Control Panel—>Add/Remove Programs—>Microsoft Office—>Add/Remove Features—>Uncheck Outlook—->Update

4) Delete Partnership from Microsoft Activesync 4.1 by going to File—>Delete Mobile Device

5) Delete Partnership from Microsoft Activesync on Mobile Device by going to Start—>Programs—>Activesync—>Menu—>Options—>Highlight your Windows PC partnership and choose delete

6) Reinstall Outlook by going to Control Panel—>Add/Remove Programs—>Highlight Microsoft Office
—>Add/Remove Features—>Check Outlook—>Also check Advanced Customization of options—>Click on the drop down next to Microsoft Office and choose Run All from my computer—>Click Update

7) Open Outlook to make sure its working fine

8) Repair Microsoft Activesync 4.1 from Add/Remove Programs

9) Restart the computer [Activesync will prompt you to after the repair]

10) Try synching and you should be able to sync

11) In case you still get the same error, disconnect your device from the goto your Control Panel—>Mail—>Show Profiles—>Add Profile and create a new profile for your Outlook

12) Delete Activesync partnership from both the desktop and device

13) Setup a partnership with the new Outlook profile and try synching

This should fix the problem... it worked for me.

Support Code:86000107

Wed, 05 Nov 2008 23:13:42 Z

Yes, I have the same problem as everyone else syncing with 2 computers and have been following the forum from almost the beginning.

I have a Vodafone 1615 in the UK, a rebadged HTC TYTN II.

If HTC haven't got the fix yet it seems unlikely that Vodafone will have it.

Has anyone anywhere got the fix and does it work?

Support Code:86000107

Thu, 06 Nov 2008 16:49:59 Z

Thanks Andrew!

I can only assume that it will be coming (if it is not already available) from the info I got from my contact. Sometimes it just takes time for a release ... we can only hope it will be forthcoming soon from the vendors.

Support Code:86000107

Thu, 06 Nov 2008 16:51:53 Z

Thanks glassbawx for your post!

Support Code:86000107

Thu, 06 Nov 2008 18:09:08 Z

Thank you for the post -

HTC has been useless. I am sorry I bought their phone ($650 !!!) and will never buy their products again. They have received no fix and have no information on this problem. I suggest that everyone flood them with customer support emails on this problem (again) and perhaps they will contact Microsoft.

BTW, why can't MS have just very simply repost a lower grade version of WMDC so we could at least get through this without the pain. - sync'ing with both my PC's was flawless with my Treo 650 using 6.0.

Support Code:86000107

Thu, 06 Nov 2008 19:19:23 Z

Success, finally... ***I have edited this post a bit after looking at some of my scratch notes***sorry it sounds a little bit dizzy...

Background info:

Same problem and error (Support Code: 86000107) syncing handheld device on two different computers using two different operating systems. I have had some successful multi computer syncs over the past few days; however, the error seems to be present continually now. The log file created by ActiveSync does not indicate any problems though. I should also mention that my handheld is new and I had never synced with Windows Mobile 6.0 - I applied the update to 6.1 straight away cuz I still hold to the belief that newer "should" be better! After many hours of trying different things from different forums, I finally gave up at 1:15am with the hope that a night’s sleep would bring new and successful ideas. It worked! I have finally repeatedly synced my device with two different computers. Details below.

Hardware / Software details:

1. DESKTOP computer

- AMD Opteron; WindowsXP Pro SP3

- Microsoft Office Enterprise 2007 SP1; Microsoft ActiveSync v4.5.0 (build 5096)

2. LAPTOP computer

- Intel Core 2Duo Centrino; Vista64 Home Premium SP1

- Microsoft Office Enterprise 2007 SP1; Windows Mobile Device Center v6.1.6965

3. Handheld device

- HTC Touch (Bell Canada); Windows Mobile Pro v 6.1 (ROM v3.09.66.1)

4. I have 996 Outlook Contact entries and 137 Note entries

My Solution:

I exported my Outlook 2007 contacts and notes to a "pst" file from my DESKTOP computer. Google to find out how to do this (very easy). I also took note of any important calendar events.

I disconnected my HTC Touch from my DESKTOP computer. I deleted ALL Contacts, Notes, and Calendar events in Outlook on my DESKTOP computer AND on my LAPTOP computer.

I hooked up my HTC Touch to my DESKTOP computer via USB. When connecting by USB it seems more stable to connect directly to a USB port on the computer instead of through a USB hub (yes, my hub has its own AC power source).

Before doing the sync (you may have to manually stop the sync), I opened "Tools--> Options" on ActiveSync and removed the check marks next to Contacts, Notes and Calendar for both my DESKTOP computer and LAPTOP computer (this produced a message saying that those items would be deleted from my handheld device). After the settings saved I synced with my DESKTOP.

I then disconnected from my DESKTOP and connected (via Bluetooth) to my LAPTOP computer and did a sync.

I then re-ticked the items on my DESKTOP (Contacts, Notes, and Calendar). After the settings saved I synced with my DESKTOP computer again. I re-ticked the settings for my LAPTOP (Contacts, Notes, and Calendar). Again the settings saved and a sync was performed.

I then disconnected from my desktop and connected (via Bluetooth) to my LAPTOP computer and did a sync.

I then reconnected to my DESKTOP computer and synced. No errors.

(basically I established a clean sync on each computer without having the Contacts, Notes, and Calendar selected; then I selected them and established a clean sync without any data in those fields.)

I then imported my Outlook contacts and notes into Outlook on my DESKTOP computer and did another sync. I confirmed my contacts and notes were present on my HTC Touch.

I disconnected from my DESKTOP computer and connected via Bluetooth to my LAPTOP computer and did a sync. No errors.

I then synced to my DESKTOP computer and no errors.

I have since started adding calendar events and re-syncing my HTC Touch to my DESKTOP and LAPTOP computer multiple times and have not seen any errors re-appear.

I should also mention that the previous handheld device that was synced to my computers was a Palm Tungsten T5. When I transitioned to the HTC Touch I had a few sync problems mostly relating to old calendar events...some as old as 5 years. When I moved my residence to a different time zone, some calendar events were changed from single day events to span part of two days. It was for these reasons that I figured it would be good to delete ALL calendar events and start from scratch.

Support Code:86000107

Thu, 06 Nov 2008 22:00:56 Z

Sucess is a great word!! I am pleased to hear that you had a solution but even more happy with tge veryy comprehensive post you made to share withg others. I hope it works for them as well as it did for you.

Thanks for taking the time kyhz!

Support Code:86000107

Thu, 06 Nov 2008 23:17:25 Z

this is great news and I will try it over the weekend. Can you let us know if both still sync after a day or so - after reading other posts, the sync gemelins seem to reappear after a few days. Appreciate the feedback!

BTW do you consider either desktop or lap top as 'primary' machines?

thanks

Support Code:86000107

Fri, 07 Nov 2008 03:10:37 Z

Remember, OEMs have to test and certify that this fix works with their devices before releasing to the public. Last thing a company wants is to put out an untested msft patch and have 500,000 users impacted in a negative way.

That said, it would not surprise me if this all gets brushed under the rug as someone suggested (here?) that support of syncing multiple computers are no longer mentioned as an ActiveSync ability. Strange as Palm's Desktop and AS on Windows 5.0 and below works just fine in syncing w/ two computers.

Sorry for the pessimistic view but all it takes is some lazyazz at the OEM and/or MSFT to tank a needed fix like this. They will come up with any excuse to not to move forward. Here is a few - well, it is a small minority who syncs with more than one computer anyways, it cannot be duplicated in our labs, oh, that (fix) is just unsubstantiated internet talk, blah blah blah. I am sure we all head banged against people/departments like this at work, right?

Well, I am still crossing my fingers.

Support Code:86000107

Fri, 07 Nov 2008 03:22:00 Z

Yeah...I shake my head at this stuff...if my wife hadn't started a new job last week thus nullifying our vacation plans this week I certainly would not have the dozens of hours to waste trying to figure this out!

The post by Philipp Munin on 15 Oct basically reflects what I was saying above. I forgot to mention one other important point - if you previously had the option ticked to sync "Files" you will have to delete the folder that was created in "My Documents" on both (or all) computers that you sync with.

Support Code:86000107

Fri, 07 Nov 2008 03:42:05 Z

So far so good with the syncs...Back in my Palm PDA days I considered my DESKTOP as my primary. There were too many issues/troubles with trying to sync both so I just set Hotsync to overwrite my LAPTOP. I always made changes only on the PDA or my DESKTOP. That system worked OK - not ideal but workable....then Palm Hotsync didn't behave very well with Vista on the LAPTOP so I had to go the export/import route. Again, workable, but not ideal. So here I am with this fancy new handheld running Windows Mobile so I figure all should work well together! We all know how that is going...

I want all three computers to sync with each other in a no primary fashion...change one, change all...in theory anyway. I tend to make nearly all my Calendar entries and maybe half of my Contact entries on my HTC Touch. The DESKTOP gets the rest...editing/cleaning up/sorting...then the sync should make them all perfect. The problem arises if you happen to change the same entry on more than one computer. The Palm software would notify you of the double edit, and not knowing which one you really wanted, would put a copy of each on each computer. You would have to manually delete the obsolete copy from one device then re-sync.

Having said that, I do have ActiveSync set to resolve conflicts by writing to the DESKTOP/LAPTOP - that basically says that what I have on my HTC Touch is the correct data. That almost sounds like my HTC Touch is the primary.

Support Code:86000107

Fri, 07 Nov 2008 05:41:45 Z

Winger13 wrote:

You are absolutely correct Winger13 ... good post!

.... and my fingers are crossed too so all those folks that are experiencing the issue can finally see resolution!

Support Code:86000107

Fri, 07 Nov 2008 20:28:00 Z

Day 2...

My syncs with 2 computers and my HTC Touch still working with NO errors. I have edited and created new Outlook Contacts and Calendar events on my DESKTOP and LAPTOP computers and on my handheld and the syncs have completed with NO errors. I hope it keeps up.

Support Code:86000107

Fri, 07 Nov 2008 22:08:31 Z

One possible issue I have with kyhz's approach is on my work computer i may have calendar items that exist which do NOT exist on my home PC. If I wiped out my entire work calendar, this may cause issues with me.

Let me get people's input.

The apparent issue where there are more than 100 changes in one item (Calender, Task, Contacts) causing this 86000107, is the initial sync to PC1 and initial sync to PC2 when there is obviously more than 100 changes occuring in each item (Calendar, Task, Contacts) excempt from this ???

Support Code:86000107

Sat, 08 Nov 2008 22:15:02 Z

Day 3 and the syncs between two computers still works with NO errors....

Support Code:86000107

Sun, 09 Nov 2008 17:08:14 Z

kyhz wrote:

Day 3 and the syncs between two computers still works with NO errors....

for some reason, your solution didn't work for me .. maybe it's because i am syncing to 2 XP machines rather then 1 Xp and 1 vista.

Support Code:86000107

Sun, 09 Nov 2008 17:46:32 Z

I don't think the OS would/should have any impact. I know my first posting is kinda dizzying...but the gist of it is to get the handheld to sync to each computer with no sync items selected...then add the items to sync (contacts etc) with no data in the fields. Basically just telling it you want to sync these items but your contacts, notes etc in Outlook are empty.

Then in the sync options, I tick the boxes to sync these items on my other computer. Again, sync both computers with NO data. Then I import my contacts etc into Outlook on my DESKTOP computer and sync. Then sync the LAPTOP. So far so good. Like I said before, I think my issues came from Calendar events...so far I have 996 contacts and 83 notes synced on two computers and it still works. I have edited items on the computers and/or the handheld and it still syncs with NO errors.

It is time consuming and frustrating but I hope you can get it to work like it should.

Support Code:86000107

Sun, 09 Nov 2008 23:37:28 Z

kyhz wrote:

Hi kyhz,

thank you for your advice and enouragement. Maybe I got the steps wrong in my haste to get this corrected. This issue is really frustrating. I am now manually updating items in my work laptop to my ppc (basically doing a manual activesync), this device and activesync is suppose to improve my productivity not add to my burden.

Let me see if I got this correct.

1. Backup PIM (Contacts/Calendar) in both Desktop & Laptop

2. Delete all PIM entries (Contacts/Calendar) in both Desktop & Laptop

3. Sync both Desktop and Laptop, ensuring that Activesync is achieved between Desktop & Laptop WITH NO DATA (since all PIM entries have been deleted in Step 2).

4. Import all PIM entries into Desktop.

5. Sync Desktop to Pocket PC.

6. Sync Pocket PC to Laptop.

7. Sync Pocket PC to Desktop.

Did I get the process right?

Support Code:86000107

Sun, 09 Nov 2008 23:49:07 Z

That sounds pretty much the way I did it - I did not bother to back up my PIM entries on my LAPTOP as I want it to be exactly the same as my DESKTOP. I just imported them on my DESKTOP and synced to both computers...I suppose you could import your PIM entries from your LAPTOP to your DESKTOP and just deal with any duplicates before syncing - thus ensuring any unique entries from you LAPTOP would be included. Hope yours works.

Support Code:86000107

Mon, 10 Nov 2008 00:11:42 Z

kyhz wrote:

Thanks kyhz .. going to try it out tonight when i reach home and share the results with the rest of the forum folks.

Support Code:86000107

Mon, 10 Nov 2008 01:09:58 Z

If I understand correctly,

add step 2.5 .... sync Handheld to both the PC and laptop with AS, where NO items are checked.

then proceed to your 3. and check all items on both the PC and laptop and sync again with AS (no data will move to the Handheld as all PIM info has been deleted from both PC and laptop earlier).

....the rest of your steps seem correct.

===========

Note, I am trying basically your steps withOUT step 2.5. See how it goes on Wed (the next time I have access to my 2nd computer)

Support Code:86000107

Mon, 10 Nov 2008 21:25:20 Z

Hi there!

I've got an XDA Diamond (HTC Touch Diamond) and I'm so happy to see that I'm not alone with this problem (though this problem doesn't make me happy at all). Unfortuantely O2 is offering an update including the 6.1 AKU 1.2.3. Why unfortunately? Well, I installed the update a couple of weeks ago and it changed nothing concerning the sync problem ==> still the same issue :-(. So my new found hope after reading the post promising a new fix was destroyed as soon as I read my ROM version (1.93.207.2 GER). O2 states on its homepage:

Xda diamond: Version 1.93.207.2

The update contains among other things:

- Windows Mobile Professional 6.1 AKU 1.2.3

This should be the mentioned fix, shouldn't it? But still I get the error 86000107...

Support Code:86000107

Mon, 10 Nov 2008 23:25:13 Z

Perhaps we should try a third party product lock Pocket Mirror or Laplink PDA Sync. Maybe that will motivate MS

Support Code:86000107

Mon, 10 Nov 2008 23:38:48 Z

Hey kyhz ..

i think you may have got the solution here ! I just did your procedures this time around with much more care .. and I have been syncing on both pcs for the past hour. Will be monitering the situation for the next few days... nevertheless, thank you for troubleshooting and sharing the solution with the rest of the folks.

For anyone else who wants to try this out. This is the step by step procedure which I did.

1. Backup PIM (Contacts/Calendar) in both Desktop & Laptop

2. Delete all PIM entries (Contacts/Calendar) in both Desktop & Laptop

2.5. UNTICK Contacts/Calendar Sync Option in Pocket PC. (this will clear all PIM data in your Pocket PC).

3. Sync both Desktop and Laptop, ensuring that Activesync is achieved between Desktop & Laptop & Pocket PC WITH NO DATA (since all PIM entries have been deleted in Step 2). Activesync a few times with Desktop & Laptop WITH NO DATA.

4. Import all PIM entries into Desktop.

5. Sync Desktop to Pocket PC.

6. Sync Pocket PC to Laptop.

7. Sync Pocket PC to Desktop.

8. Import all PIM entries into Laptop

9. Sync Pocket PC to Laptop

10. Sync Pocket PC to Desktop

11. Sync Pocket PC to Laptop

ZhiX wrote:

kyhz wrote:

I don't think the OS would/should have any impact. I know my first posting is kinda dizzying...but the gist of it is to get the handheld to sync to each computer with no sync items selected...then add the items to sync (contacts etc) with no data in the fields. Basically just telling it you want to sync these items but your contacts, notes etc in Outlook are empty.

Then in the sync options, I tick the boxes to sync these items on my other computer. Again, sync both computers with NO data. Then I import my contacts etc into Outlook on my DESKTOP computer and sync. Then sync the LAPTOP. So far so good. Like I said before, I think my issues came from Calendar events...so far I have 996 contacts and 83 notes synced on two computers and it still works. I have edited items on the computers and/or the handheld and it still syncs with NO errors.

It is time consuming and frustrating but I hope you can get it to work like it should.

Hi kyhz,

thank you for your advice and enouragement. Maybe I got the steps wrong in my haste to get this corrected. This issue is really frustrating. I am now manually updating items in my work laptop to my ppc (basically doing a manual activesync), this device and activesync is suppose to improve my productivity not add to my burden.

Let me see if I got this correct.

1. Backup PIM (Contacts/Calendar) in both Desktop & Laptop

2. Delete all PIM entries (Contacts/Calendar) in both Desktop & Laptop

3. Sync both Desktop and Laptop, ensuring that Activesync is achieved between Desktop & Laptop WITH NO DATA (since all PIM entries have been deleted in Step 2).

4. Import all PIM entries into Desktop.

5. Sync Desktop to Pocket PC.

6. Sync Pocket PC to Laptop.

7. Sync Pocket PC to Desktop.

Did I get the process right?

Support Code:86000107

Mon, 10 Nov 2008 23:41:30 Z

Prior to my HTC Touch / Windows Mobile experience I used PocketMirrorXT for syncing with my Palm Tungsten T5. It worked well but I not 100% as I still had issues with syncing to multiple computers. I ended up making one master and having the Palm overwrite to the other one. Not ideal but workable. I have not looked into any 3rd party sycing apps for Windows Mobile. Anyone have anything to say on that topic?

Support Code:86000107

Mon, 10 Nov 2008 23:44:12 Z

Cool! Glad its working. Now I have really got to get to work on the painting that I was supposed to do last week! I think my wife is more happy than I am that the sync issue seems to be working now. I don't get anything else done when I have a computer issue that I want to resolve.

Support Code:86000107

Tue, 11 Nov 2008 00:38:39 Z

ZhiX wrote:

Hey kyhz ..

...For anyone else who wants to try this out. This is the step by step procedure which I did.

1. Backup PIM (Contacts/Calendar) in both Desktop & Laptop

2. Delete all PIM entries (Contacts/Calendar) in both Desktop & Laptop

2.5. UNTICK Contacts/Calendar Sync Option in Pocket PC. (this will clear all PIM data in your Pocket PC).

3. Sync both Desktop and Laptop, ensuring that Activesync is achieved between Desktop & Laptop & Pocket PC WITH NO DATA (since all PIM entries have been deleted in Step 2). Activesync a few times with Desktop & Laptop WITH NO DATA.

4. Import all PIM entries into Desktop.

5. Sync Desktop to Pocket PC.

6. Sync Pocket PC to Laptop.

7. Sync Pocket PC to Desktop.

8. Import all PIM entries into Laptop

9. Sync Pocket PC to Laptop

10. Sync Pocket PC to Desktop

11. Sync Pocket PC to Laptop

In your 6. Sync Pocket PC to Laptop., doesn't this already bring all your PIM info from Pocket PC to the laptop? So why the 8. Import all PIM entries into Laptop ? This will overwrite anything on your laptop.

Support Code:86000107

Tue, 11 Nov 2008 01:32:27 Z

I can't say for sure...when I did my syncing, I did not import any Outlook PIM data to my LAPTOP. I just synced both computers with the PIM data from my DESKTOP computer. I did not have any unique entrires on my LAPTOP that I wanted to include. I suspect that ZhiX may have had some unique entries on his LAPTOP...but I don't know. I think it would be safer to import the LAPTOP PIM data directly into Outlook on the DESKTOP choosing to overwrite any dupilcate entries. Once the DESKTOP data is 100% what you want, I would then sync with the LAPTOP.

Do you follow what I'm thinking there?
I don't know for sure if there is any right or wrong way to go here, just passing along what has worked for me.
Good luck.

Support Code:86000107

Tue, 11 Nov 2008 04:54:52 Z

Hi Winger13 and kyhz ..

kyhz got it right .. i have unique items in my laptop.

kyhz wrote:

Support Code:86000107

Tue, 11 Nov 2008 12:11:17 Z

Hi kyhz,

I'm just thinking where the best place might be to raise a "kyhz made it"-statue . Your solution works great with me! I am syncing my two laptops over my ppc now for the last two hours, syncing about 1,600 calendar items, 200 contacts and 80 tasks ==> AND NO ERROR! *yipeeee*

That took now a big load off my mind. Thank you!!!

Support Code:86000107

Tue, 11 Nov 2008 12:20:00 Z

Glad to hear it works for others too. I think my wife summed it best when she said I was obsessed with this "thing"! I just read lots of forum posts and kept trying things...trying to figure out if things were conflicting...5 days later voila.

Support Code:86000107

Tue, 11 Nov 2008 14:28:30 Z

--> SYNC error again...kinda my fault though.

Still playing around with the syncs and I finally got it to give me an error on my LAPTOP - no error code, just the message that there was a "problem with my desktop" (I think it means laptop though). Here's what happened.

1. I had edited a bunch on Contact data in Outlook (70 items) on my DESKTOP.
2. Synced to my DESKTOP.
3. Edited more Contacts on my DESKTOP (114 items) and synced to my DESKTOP. Went to bed.
4. Deleted one Contact on my HANDHELD.
5. In the morning, I tried to sync to my LAPTOP. I could see that there were 184 Contacts that it was trying to sync. The counter would increase from 26 t0 39, occasionally higher....but ultimately the sync would fail. NO error code...just the message that sync had failed and that there was a problem on my desktop. I think it means a problem with the computer that it is presently syncing to.

--> I was not too surprised by the error

6. I deleted ALL Contacts on my LAPTOP.
7. Connected to my DESKTOP and synced.
8. In the Tools-->Options I removed the tick to sync Contacts on my LAPTOP.
9. Saved settings and synced to my DESKTOP.
10. Synced to my LAPTOP.
11. Connected to my DESKTOP. Added the tick to sync Contacts on my LAPTOP. Saved settings and synced.
12. Synced to my LAPTOP. No errors.
13. Synced to my DESKTOP.

All back to normal now.

Support Code:86000107

Wed, 12 Nov 2008 22:48:52 Z

Another day with multiple edits on 2 PC's and on my handheld and my syncs are still error free. I have made edtis on my handheld and on my LAPTOP, synced to my LAPTOP first then synced to my DESKTOP and NO errors. I don't know for sure why I had the error yesterday...maybe something to do with the large number of changes (184). I have read other posts that seem to indicate that more than 100 Contact changes seems to cause a problem.

Support Code:86000107

Thu, 13 Nov 2008 13:17:18 Z

I wish I could say the same. But 86000107 got me again today. I was syncing with my private notebook during the last two days. Before I deleted all my contacts and imported them again to get rid of the error, some of my contacts had photos assigned. Now they were gone, so I assigned them again. When I synced with my company laptop today, I got the 86000107-message again, but this (and for the first) time with the contacts listed, that caused the problem. Those were exact the contacts with the assigned photos. I deleted the pictures but the error-message wouldn't go. I unticked the contacts and synced again but still 86000107 *sigh*. Now I will do kyhz' procedure again and test afterwards if the error returns as soon as I assign contact photos. I'll keep you informed...

Support Code:86000107

Thu, 13 Nov 2008 19:50:31 Z

It is as I feared. No problem until I assigned pictures to two contacts. However, just one contact was listed then to cause a problem. But even after deleting this and then all contacts the 86000107 stayed. I assume it concerned then the calendar and that due to the connection between the birthdays in contacts and their respective entry in the calendar the latter was "contaminated".

Now it would be interesting to find out why only one contact with picture was listet to make trouble and the other not. But on the other hand I think I can live without pictures in my contacts as long as my syncing works without errors. You can't have all...

Support Code:86000107

Thu, 13 Nov 2008 20:32:09 Z

Has anyone else tried syncing with pics assigned to contacts? I would like to do this, but I will wait until I hear if anyone else has been able to do it. I want to have it all, but I don't want to waste part of my evening getting back what I had.

Support Code:86000107

Fri, 14 Nov 2008 14:52:10 Z

Yes, I sync contacts with photos. I have not experienced any problems due to the photos in contacts. I have over 1300 contacts (about 50 with photos) and over 40 active appointments in my calendar (about a dozen recurring). I have only encountered this error under one of the following conditions:

After creating or importing a contact that contains a birthday, anniversary or other calendar reminder.
After changing a large amount of data on either my office (XP) or home (2k) PCs between syncs.
After changes to certain recurring appointments or tasks.

Typically, I can go for 3 - 4 weeks before the error reappears if I try to avoid the aforementioned conditions. My "magic formula" for correcting the problem is:

Delete the partnerships with both PCs on my mobile device and PCs
Export the synchronized folders on my home PC to a new .pst file as a backup. I consider my Exchange based .pst file in my office to be the "master" so I leave it as is.
I establish a new partnership with my work PC. However, I do not enable sync for any folders.
I undock then redock the mobile device from my office PC.
I then enable sync for one folder at a time and allow that single folder to sync sucessfully before enabling the sync for the next folder. I always enable the sync for the Contacts folder first because calendar, e-mail and task entries may reference contacts.
After all desired folders have been synchronized between the office PC and the mobile device I undock and redock to verify that all is well.
Repeat steps 3 through 6 for my home PC.
Update the contacts on my mobile device that have custom ring tones. Update the my mobile device speed dialer (the deletion of contacts removes all entries).

This method was suggested very early in this thread and seems to work for me EVERY time. The key to sucess seems to be the "one folder at a time" bit. I have tried doing this when enabling sync of all desired folders at once and it usually failed.

Brian

Support Code:86000107

Fri, 14 Nov 2008 15:20:24 Z

Thanks for the info regarding the photo contacts...I'll try it later this weekend.

With reference to your first error creating condition...if you create a new contact, then sync...are you then able to add birthday (etc) without getting an error? Does the error only occur if you add that "extra" info to the contact before syncing?

Support Code:86000107

Fri, 14 Nov 2008 16:04:38 Z

No, unfortunately I had to remove all date reminders from the contacts to prevent the error from reocurring. I created separate calendar only reminders for birthdays and anniversaries. I prefer this method anyway because I can categorize (group) all birthday and anniversary entries within the calendar.

Also, in step #2 I forgot to state that that the contents of the exported home PC folders must be deleted. This permits my office PC to repopulate my home PC outlook folders with the "fresh" information.

Brian

Support Code:86000107

Tue, 18 Nov 2008 04:34:57 Z

I am still not syncing...... Is this really a bug or a feature? I have spent many hours/days trying to get this to work. Figured I would wait for a fix. I don't think one is coming. This is a classic example of baaaad error handling.

Can someone please post some links of third party programs that actually WORK!! I would really appreciate it.

Activesync = Proprietary ***

Report Abuse

Support Code:86000107

Tue, 18 Nov 2008 17:41:27 Z

My coworker, who is also experiencing this issue, got back to me today. Apparently has some news to report from Palm Technical Support.

Tech Support has confirmed Palm Engineering is aware of this issue. The update will unfortunately require a ROM updated and this is likely the 'hitch' here. ROM updates require a fair amount of analysis and testing time to ensure carriers' devices are NOT impacted. If (and my coworker did not confirm one way or another) this issue is truely a WM 6.1-specific issue (versus device-specific), then this issue affects devices across all the major US carriers (VZ, TM, AT, and Sprint) and of course requires more careful analysis and testing before the ROM can be released (in any form).

Palm Tech Support could NOT (this is the bad news) if Engineering will be releasing this fix. Thus, no dates can even be anticipated at this point.

Sorry for the bad news.

Just a note, the temp fix noted in these thread seems to work for me,,,just be VERY carefuly NOT to exceed 100 updates on contact, calendar, tasks, notes, etc. and stay away from assigning photos to contacts !!!

Support Code:86000107

Tue, 18 Nov 2008 22:34:56 Z

I have been struggling with this error for days...since I got my new PDA. I cant believe that Microsoft not even admits this problem and it is not possible to contact this company for help.

I will request my IT department to change the 10.000 computers we have companywide to a more responsive software provider now. Or how otherwise can I prevent my staff from dealing with a 86000107 error during working hours???

Support Code:86000107

Tue, 18 Nov 2008 22:56:44 Z

Thanks a lot!

This answer saved my night!!!

Support Code:86000107

Wed, 19 Nov 2008 00:05:51 Z

Just to update the rest of the folks here .. I have double sync successfully using the below method for a grand total of 1 work day.

On the 2nd day, when syncing back to the HOME PC, i encountered Support Code:86000107 again.

I am giving up and syncing to 1 PC until Microsoft decides to do something about this.

I am also doing everything in my power to ensure that everyone knows about this bug esp if they are intending to get devices with WM 6.1 This may not have a big impact on Microsoft but I hope this small ripple will cause at huge tsunami at Microsoft so someone will wake up and do something about this.

ZhiX wrote:

Hey kyhz ..

For anyone else who wants to try this out. This is the step by step procedure which I did.

1. Backup PIM (Contacts/Calendar) in both Desktop & Laptop

2. Delete all PIM entries (Contacts/Calendar) in both Desktop & Laptop

2.5. UNTICK Contacts/Calendar Sync Option in Pocket PC. (this will clear all PIM data in your Pocket PC).

3. Sync both Desktop and Laptop, ensuring that Activesync is achieved between Desktop & Laptop & Pocket PC WITH NO DATA (since all PIM entries have been deleted in Step 2). Activesync a few times with Desktop & Laptop WITH NO DATA.

4. Import all PIM entries into Desktop.

5. Sync Desktop to Pocket PC.

6. Sync Pocket PC to Laptop.

7. Sync Pocket PC to Desktop.

8. Import all PIM entries into Laptop

9. Sync Pocket PC to Laptop

10. Sync Pocket PC to Desktop

11. Sync Pocket PC to Laptop

ZhiX wrote:

kyhz wrote:

I don't think the OS would/should have any impact. I know my first posting is kinda dizzying...but the gist of it is to get the handheld to sync to each computer with no sync items selected...then add the items to sync (contacts etc) with no data in the fields. Basically just telling it you want to sync these items but your contacts, notes etc in Outlook are empty.

Then in the sync options, I tick the boxes to sync these items on my other computer. Again, sync both computers with NO data. Then I import my contacts etc into Outlook on my DESKTOP computer and sync. Then sync the LAPTOP. So far so good. Like I said before, I think my issues came from Calendar events...so far I have 996 contacts and 83 notes synced on two computers and it still works. I have edited items on the computers and/or the handheld and it still syncs with NO errors.

It is time consuming and frustrating but I hope you can get it to work like it should.

Hi kyhz,

thank you for your advice and enouragement. Maybe I got the steps wrong in my haste to get this corrected. This issue is really frustrating. I am now manually updating items in my work laptop to my ppc (basically doing a manual activesync), this device and activesync is suppose to improve my productivity not add to my burden.

Let me see if I got this correct.

1. Backup PIM (Contacts/Calendar) in both Desktop & Laptop

2. Delete all PIM entries (Contacts/Calendar) in both Desktop & Laptop

3. Sync both Desktop and Laptop, ensuring that Activesync is achieved between Desktop & Laptop WITH NO DATA (since all PIM entries have been deleted in Step 2).

4. Import all PIM entries into Desktop.

5. Sync Desktop to Pocket PC.

6. Sync Pocket PC to Laptop.

7. Sync Pocket PC to Desktop.

Did I get the process right?

Support Code:86000107

Wed, 19 Nov 2008 12:08:30 Z

ZhiX wrote:

Just to update the rest of the folks here .. I have double sync successfully using the below method for a grand total of 1 work day.

On the 2nd day, when syncing back to the HOME PC, i encountered Support Code:86000107 again.

I'm still doing well syncing work and home pc over my ppc. After I accepted that I won't have pics in my contacts for the forseeable future I had almost no problems syncing any more. Often I get the error 85010014 after syncing with my work pc and then connecting the ppc to my home pc. But with a reboot I can get rid of that one. If it stays like that I can live with it. I keep my fingers crossed...

Support Code:86000107

Wed, 19 Nov 2008 19:55:49 Z

Dasch88 wrote:

Often I get the error 85010014 after syncing with my work pc and then connecting the ppc to my home pc. But with a reboot I can get rid of that one. If it stays like that I can live with it. I keep my fingers crossed...

As I just found out a reboot of the complete system is not necessary. Restarting Outlook and ActiveSync is enough. But you have to make sure that there is no process “outlook.exe” running any more, even if the task as such is not listed in the task manager.

Support Code:86000107

Thu, 04 Dec 2008 22:11:48 Z

This worked for me. Thanks!

Support Code:86000107

Fri, 05 Dec 2008 06:14:49 Z

Update: 2 1/2 weeks of syncing passed now without a problem.

I'm syncing my ppc every weekday with both my work and my home pc.

Support Code:86000107

Tue, 20 Jan 2009 21:22:48 Z

After two months 86000107 returned. I don't know why. The only thing I know is what I'll be doing tomorrow night: Repair my syncing :-(

Has anyone a proper solution by now?

Support Code:86000107

Fri, 23 Jan 2009 13:29:27 Z

I have tried everyhting.... No solution so far :-(

O2 gives me an option (workaround) to use their comcenter (WM6.1 sync via GPRS for free)

I am waiting now for several months for an update.... synching with only one PC

My next phone will be a Linux based phone, no more HTC Orbit2 (HTC touch cruise)

Support Code:86000107

Mon, 26 Jan 2009 01:56:41 Z

I to have tried this fix and so far it is working. (Sergey Shevchenko's post on page 5) I am now only syncing my contacts and cal. between to PC's. It was a serious pain in the posterior. I will check back in a few days to update all. I was like a few ready to dump MS and WM but as it is now working I have time to do just that is a less paniced mode. Just wish more phones were supported in linux and there programs!

Support Code:86000107

Mon, 26 Jan 2009 20:18:20 Z

SUMLU said:

I have tried everyhting.... No solution so far :-(

O2 gives me an option (workaround) to use their comcenter (WM6.1 sync via GPRS for free)

What kind of workaround is that? Can you sync two PCs over the O2 comcenter?

Otherwise I've given up :-(. I spent 3 hours last week to get my syncing working again. After not even 7 days the '*#%$-error is back, again. Now I will sync my calendar with my work-pc, my contacts with my home-pc and my tasks with both. Calendar ist going to be synced manually between home and office pc over export and import. If I'd known this I wouldn't have bought my touch diamond...

Support Code:86000107

Sun, 15 Feb 2009 20:18:31 Z

Guys,

I had the same problem with my Acer/eten DX900 even if I use only 1 pc
I tried all the solutions what you mentioned in this forum without any success.

Finaly I decided to try Chapura PocketMirror Professional v2.2.4
And this solved all my problem.
I know that is not for free :(
you can download free trial (7 days) to see if it is help or not

http://www.chapura.com/downloads_trials.php

I hope it help

cheers

Support Code:86000107

Thu, 26 Feb 2009 14:24:24 Z

I just emailed HTC and got the following reply:

"Dear valued HTC customer, Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns. You recently wrote us about an issue that you have encountered with your T-Mobile MDA Vario III. To clarify your issue, you stated that you are unable to synchronise with two computers. We are sorry to inform you that Windows Mobile 6.1 is unable to synchronise with two PCs at this moment in time. As you have a T-Mobile branded device, I would advise you to contact T-Mobile directly for fixes and updates. If the above steps do not resolve your issue, we invite you to visit the support area on our Web site. Please go to: http://www.htc.com/www/support.aspx Or you can go to: http://www.htc.com/select_country.htm, select your country and then click on the Support tab. You can also call our Call Center at 08458900079 if you have further questions. Thank you once again for your continued patronage. Best regards, Europe customer support team HTC Corp. Global Service Division"

Talk about washing their hands of the issue >:o(

Support Code:86000107

Mon, 02 Mar 2009 22:42:05 Z

Are we really 7 months down the line from this problem starting with no solution from Microsoft?

My contract is ending and I am about to buy a new phone.

Obviously I am not going for a Microsoft phone!
Apparently the Iphone doesn't manage to sync with one version of Outlook.
My old Nokia seemed to cope except with birthdays.
I have never had a Blackberry.

Can anyone recommend a syncing system that works?

Cheers

Andrew

Support Code:86000107

Fri, 20 Mar 2009 02:06:39 Z

Andrew: I used a Palm OS phone for years. Went with the HTC Touch Pro because (ironically) of the active sync, which meant I didn't have to remember to push the button to sync, as I did with the Treo. What a mistake. I'm going back to Palm, but have to first convince Sprint to let me upgrade again, 5 months after buying the Touch Pro. I can't stand this inability to sync to two computers. I NEVER had a problem with the Palm. I can't figure out why I ever wanted to switch.

Blackberries don't have touch screen, except the one. The Treos are better, but make sure you get one with the Palm OS.

Support Code:86000107

Fri, 20 Mar 2009 15:34:44 Z

Having the same problem for a month...i´ve tried everything (resync, create new pst files, re-psrtnership) with transient sucess. Everything suggest that wm6.1 cannot sync with 2 computers. The fact is that we dont know if the problem is really with wm6.1 or activesync not recognizing it. I´ve also tried the PocketMirror software. It use activesync as a "conduit" but for my surprise it didnt work TOO ! i didnt have the 86000107 code again but , i dont know if activesync is guilty again, pocketmirror made a great mistake in my handheld creating more than one folders for each item (calendar, task and contacts) and not syncing the same data between the two computers......The last chance is XTNDconnect, but i´m really frustrated with all this things and i´m considering sync with just 1 computer, since HTC diamond cannot downgrade to wm6.0....

Support Code:86000107

Wed, 25 Mar 2009 17:00:35 Z

Hello,

I know we are seeing number of issues with wm 6.1 syncing with 2 pcs. There are number of workarounds for this but its time consuming and frustrating. It should allow synchronization with 2 pcs no matter what because its been supported from ce all the way to 6.0 devices. I believe this is a problem related to 6.1 build. We haven't seen any update on this and its microsoft's way of saying we know there is a problem but we don't know how to resolve it.

WM devices have gotten worse its unreliable and same goes for vista with WMDC. Their sw apps are buggy and we won't find any solution untill they get windows 7 and 6.5 out so everyone wait up and spend that money.

None of the oem are aware of any update for 6.1 because microsoft hasn't released any. Because they have any fix.

Support Code:86000107

Wed, 25 Mar 2009 21:08:42 Z

How do you configure tasks sychronization? Your note suggests configuring tasks to synchronize all tasks instead of incomplete tasks only. WMDC does not give an option to configure tasks beyond deciding to sync with the PC or the Exchange server.

Also, I have 137 tasks on my PC in Outlook and only 121 on the Smartphone. What's going on and how do I fix that?

Thanks

Support Code:86000107

Fri, 27 Mar 2009 01:40:11 Z

First, some good news, for who want to try : i´m Having the same problem for a month and after trying everything that has been posted here and on another foruns i finally got some sucess, at least for almost 1 week , syncing PC1 and PC2 day after day with no problem. In fact, no big deal, i just did what i´ve seen last days. My first problem was calendar, because sometimes i´ve got the message that i´ve errors on some recurrent appointments (birthdays, anniversaries). Deleting this appointments just on one side wasn´t sufficient , it would not sync this deletings. I had to delete, before sync, all this appointments on my phone (using search tool), than on PC1 and PC2, and make any sync only after sure all this appoint were deleted in all places. Than, after this i´ve got calendar syncing ok. Contacts and Tasks were succefull sync after I run scanpst.exe in my outlook.pst file (PC2) (and he found some errors on this scanning) , remove all contacts and tasks from PC2 (where i run scanpst), and than sync contacts, and after success , task, that were succefull too. So, in my case, the essencial was to remove deffective appointments (birthdays and anniv dates) and run scanpst (that i suppose has made some correction on contacts and tasks folders). i know all this can be a transient situation, and the bug may came back, but i´m really surprise to have this five days of sucess after so many time....
This problem is really annoying if we think that all new devices are still been released with WM6.1, and i´ve read some reports that new versions (AKU 1.2) didn´t correct the problem. I didnt found any success history on some wm6.5 ROMs. The only best workarround is still downgrade to WM6.0 that, in some cases, mean change your device.
I´ll post my transient success history (how long it will last ?)...

Support Code:86000107

Sun, 29 Mar 2009 15:26:26 Z

sync with 2 PC's still going strong. For me, the solution was starting from a clean slate (ie. completely empty/delete/erase all Outlook data from both computers - export Contacts and Notes PST files for later import). The real kicker seemed to be old Calendar items, escpecially repeated events like birthdays. Once I had all the data erased and the phone syncing with both computers, I imported my PST files one at a time and synced with both computers. I have been syncing with both computers on a daily basis for several months now with NO issues.

Support Code:86000107

Mon, 06 Apr 2009 14:28:02 Z

WM6.1 - I617 - ActiveSync4.5 - 86000107

After weeks of searching and hours on the phone, I can now Sync my smartphone between "two" PC's, after upgrade to WM6.1 (in my case, Contacts & Calendar only)

1. Sync PDA to PC(a) (optionaly backup Contacts and Calendar, to be safe)

2. Remove complete ActiveSync relationship for PDA from PC(b) and for PC(b) from PDA

3. Delete all Contact and Calendar entires from PC(b)

4. Sync PDA to PC(b)

5. Sync PDA to PC(a)

All is good, thanks to Sergey Shevchenko

Support Code:86000107

Mon, 13 Apr 2009 20:00:28 Z

Does anyone know where I can get this Microsoft patch AKU 1.2 ? I called Samsung and they said they did not have it.

I have tried everything to sync two computers to my Samsung Saga.

Support Code:86000107

Tue, 05 May 2009 03:09:01 Z

Hi all,

I am in the same situation as many of you. I own a Palm Treo Pro and can’t sync it on my two computers (home and work) without getting the 86000107 message. Previously I had a Palm Treo 750 and had no problems with the double sync. This problem is sending me crazy. What I have done is every time I wish to sync I delete contacts and calendars and then add them one by one. It takes 15 minutes to sync and creates numerous duplicate entries in my calendars. It doesn’t remove my tasks if I have previously removed them ie the night before on the PDA. I sync tasks, notes, calendars and contacts.

Mark

Support Code:86000107

Fri, 08 May 2009 09:01:42 Z

I have finally decided to give up on this one....I am getting duplicate copies everywhere with the delete all and add each item one wants to sync on a 1 by 1 basis. Its a mess. Until someone can figure this out I will ditch my work computer and just sync my home computer. Thank you microsoft for making my life a lot more difficult than it should be. I should have stuck to my Palm Treo 750!!!

Support Code:86000107

Fri, 29 May 2009 10:49:43 Z

I note kyhz fix but have not had the time to do it. my solution is to use my old samsung i730 to sync work to home and vice versa each day. and on my device (htc touch pro) i just use through microsoft exchange -- and i think this may even compound the problem. when i get a few hrs, i will try the kyhz work-around. these are good posts and i thank you for trying work-arounds. i've already pulled out my hair a couple of times. i'm think of switching to the iphone but note that there might be problems w/ that as well esp re microsoft exchange of calendar and tasks. just wanted to vent a little.

Support Code:86000107

Wed, 10 Jun 2009 18:39:20 Z

I cannot believe that after so much time this bug is still delivered by HTC with the WM6.1 upgrade whereas reliable synchronisation with the office and home PCs is a major feature of the PocketPC. Unfortunately, I have recently upgraded to WM6.1, downloaded from the HTC web site and I ran into the same problem. I have also made a lot of trials on this issue and read many posts on the topic, spending a high number of hours on this to no avail. The only valid information I found was on this particular forum, with the information from Microsoft referring to "more than 100 changes to synchronise" as a trigger for the problem. I indeed observed that when the synchronisation is launched on the 2nd PC, it scans 100 items in my case out of about 800 in the agenda and stops; that the syncrhonisation automatically restarts to fail again after scanning 100 items and then the infamous 86000107 code is reported. This probably means that the workarounds like deleting and restoring all only temporarily solve the problem; next tim e you come back from holiday and have made more than 100 changes either in the agenda or in the contacts, without synchronising with one of your PCs, the problem will be back.

Support Code:86000107

Tue, 23 Jun 2009 06:20:21 Z

I did that too on my work XP machine and everything was great -- until I tried to sync that night at home on my Vista machine and it didn't work. I did the same thing on the Vista machine and everything was great -- until I tried to sync the next morning at work. I did the same thing on the my work XP machine and everything was great -- until I tried to sync that night at home on my Vista machine and it didn't work. I did the same thing on the Vista machine and everything was great -- well you get the idea.

Since then I have been using my reliable old Palm Treo 680 essentially as thumb drive between work and home. It NEVER malfunctions on either machine. If my new carrier only supported it. . . .

That was months ago. I tried to use active sysnc in both places today. same deal. When i ran the Troubleshooting utility in active sync it reported "No errors found in ActiveSync log file" despite the error report less than 10 minutes earlier.

Support Code:86000107

Thu, 25 Jun 2009 03:36:24 Z

I spoke with Palm and they claim they know nothing about this issue. I pointed them to this site and they said it was news to them!!! Mr Moderator - can you get Microsoft to put the fix on their site so we download it and get on with some real work. I really need to get this fixed before my CEO decides to sack me as we cannot get a permanent fix.

Support Code:86000107

Sat, 27 Jun 2009 18:54:54 Z

I'm STILL having this problem, well over a year since it first appeared. Is there really no fix?

I can "kludge" it in various ways, but it always comes back. What annoys me is that the smartphone is the primary device, but if I try to remove the calendar to "reset" things, it then tells me that it will remove all appointments from "the device", which I assume means the phone. That's totally unacceptable, for reasons obvious.

Is there any hope of a fix, or do I need to change to a non-Windows device for my smartphone?

Support Code:86000107

Wed, 01 Jul 2009 18:46:03 Z

Is anyone from Microsoft following this one, or should we publish a "User Alert" not to try to use ActiveSync or Windows Mobile with more than one computer per mobile device?

It looks to me that synchronising a mobile to both home and work computers can't be done. A great pity - it was a very useful feature in the past.

Support Code:86000107

Sat, 04 Jul 2009 04:03:23 Z

I have found a solution...of sorts. I have found my palm treo pro has no problems syncing my work and home tasks and notes. A very clean nice sync. Calenders and Contacts are a dissaster.

I have simply taken calender and contacts off my work computer and it's fine. Every month or so I simply delete the calender and contacts from my work computer and re-sync putting ewvrything from my phone on my work computer. Far from perfect but as I rely heavily on my tasks it is nice having two of the four functions working comfortably.

Support Code:86000107

Sat, 04 Jul 2009 10:17:55 Z

That would indeed work, if only I could do the same :( It's Calendars and Contacts I need to sync - just copying over doesn't do it.

Last October, Microsoft's answer was that the fix has been released to the OEMs. Sadly, the fix appears not to have completed the journey from MS to the OEMs. Obviously lost in the post. Maybe MS could sent it again - maybe by e-mail this time.

If they could make the "fix" available for customers to download, too, that would be even better!

Support Code:86000107

Tue, 07 Jul 2009 06:50:55 Z

Below is a solution that I tried and it has worked for about 2 weeks without a hitch. I have copied the url and post below.

My way of wording it:

1. Disconnect the PDA from both machines.

2. Delete all partnerships out of the PDA while it is not connected.

3. Decide which computer is your “primary” or “keeper” computer. With the PDA still disconnected delete the partnership from that computer.

4. Reestablish the partnership with that computer and sync it with the PDA.

5. Go to your “secondary” computer and remove the partnership from it.

6. If you are distrustful like me copy all your Outlook data files to a new backup directory just in case using Windows.

7. On the “secondary” computer, open Outlook and delete all entries from whatever sections you want to sync. In my case that was Contacts, Calendar, and Tasks. Make sure that they are completely empty. To delete Calendar I had to put it in a list mode not day/week/month.

8. Reestablish the partnership between the Smartphone and the secondary computer.

9. Perform a sync between the Smartphone and the secondary computer.

Since I did that the problem has not reoccurred (yet). I’ve gotten other error messages like repeating event dates being out of range, etc but those did not repeat. Also I got a lot of duplicate entries the first few syncs but I went in and deleted them out. There is a little utility called ODIR (Outlook Duplicate Item Remover or something that) runs within Outlook that helps with that. It’s free. No tech support but nice.

Anyway, so far, so good. Good luck.

Original post I found:

http://pdaphonehome.com/forums/samsung-sch-i760/121284-support-code-86000107-revisited.html

lithoss
Registered User
Join Date : 06-20-2008
PDAPhone : Samsung i760
Carrier : VZW
Posts : 54

Well i was frustrated with that problem for a while too.

I found the only way it can be solved is by choosing 1 computer to delete all your info on, and delete the partnership with your phone from that computer. Then, delete both partnerships on the phone (do this on the phone, not connected to your 'keeper' computer).
Then, sync with your keeper computer, then sync with your deleted computer, and it should be fine.

WM6.1 doesn't like syncing with 2 existing calendars the first time.

For me, i chose my work computer to be my 'keeper' since it always has the most info entered in on it.

Support Code:86000107

Tue, 07 Jul 2009 07:54:24 Z

I tried that solution, and apart from taking up a couple of hours of my life, it only lasted about five days before it did the whole thing again.

The freeware "duplicate remover" for Outlook didn't work for me, either. It removed some of the duplicates, but by no means all.

I have now found what I think is a solution. I've set up the two PCs to synch with Google calendar every two hours. I now synch the Phone with one of them only.
I've lost some of the functionality of the Outlook calendar, but I can live with that. At last, I have consistent diaries, no self-reduplicating entries, and no hassle.

I also did an extensive search for the "fix" released by Microsoft. My provider doesn't have it. HTC (the manufacturer) has issued a ROM update that includes "the fix" - or at least the number that MS quotes. There are only two problems with that: it wipes everything on the phone, and it's not available for the model I have anyway. It seems there's no hope that MS will fix their error on my phone. Poor show.

Support Code:86000107

Tue, 07 Jul 2009 16:55:03 Z

OK, I re-invigoraged this blog back about a month ago when I purchased a new device (Sprint HTC Touch Pro running WM 6.1). Since then, I've talked to our IT guy and now I have 2 PDA/phone devices, and 2 computers all running off Microsoft Exchange on our company server. That way, any device or computer can update all the same info at any time. Not really a "fix" but obviously, the way to go if you can swing it.

Support Code:86000107

Tue, 07 Jul 2009 18:55:30 Z

Thanks everyone for sharing your experiences and workarounds. If the team here has any further tips we will be sure to share them here.

Thank you from the Microsoft Windows Mobile Team
http://www.WindowsMobile.com/TotalAccess

Support Code:86000107

Fri, 31 Jul 2009 13:02:01 Z

Jurkogo,

Can you provide more detail on what your sync'ing, what your sync'ing to - i.e. are you sync'ing mail? are you sync'ing to an exchange server or not, or if mail is it mail from hotmail or other service?

Are any of your desktops 64bit?

Jack is right about the 100 contacts cause, but we have a strong suspicison that there is more than one cause for this, so any more information that you can add would be helpful.

Support Code:86000107

Fri, 11 Sep 2009 10:28:13 Z

Hi there! Well, I think I got rid of 86000107 by pure chance :-). Out of another reason I updated the ROM of my XDA Diamond (HTC Touch Diamond) with a ROM released by O2 (v2.03.207.2). Just out of curiosity I tried to sync my calendar and my contacts with both my office and my home pc. I just worked!!! I had about 1.600 entries to sync, no problems! I still can’t believe it and I hope that you won’t hear from me in a couple of days that the error returned.

Btw, I also changed my home OS from XP to Vista SP 2, but I don’t think that matters since the message popped up at the phone. The only problem I have is that Vista WMDC refuses to sync my tasks. On my work pc with XP it’s no problem. But that is another story and belongs to another thread…

Support Code:86000107

Wed, 30 Sep 2009 12:18:12 Z

I just want to add to this thread. I have had problems with WMDC for several years. I am just waiting for iPhone to hook up with Verizon and I'm done with Microsoft. What an absolute joke of an interface.

Support Code:86000107

Wed, 30 Sep 2009 20:22:51 Z

Hi! I'm still doing fine syncing my work and home pc every day. It's working for more than three weeks now, not a single error message :-D. Updating the ROM really did the trick.

Support Code:86000107

Wed, 30 Sep 2009 22:18:33 Z

I think it's clear that the error is caused by WM 6.0 not being able to sync more than 100 changes if it is syncing with more than one PC - and maybe if it's only syncing with one. Sadly, the particular HTC Touch Diamond / O2 XDA Ignito that I had couldn't have its ROM updated (I'd also have lost all the stuff on the phone, but I could have backed most of that up). For whatever reason, O2 or HTC wouldn't or couldn't release the WM 6.1 ROM for my serial number.

I sold the phone (cheap, on Ebay) and bought an iPhone. That behaves immaculately, even if the iPhone diary app is rubbish compared with the Pocket Informant I used on the XDA. But I know my diary will be right, it won't change the time or location of meetings, and it won't delete contacts from my phonebook - or it hasn't yet, anyway ;)