Can't send E mail : SMTP issue with Win Mobile 6.1

Mon, 01 Sep 2008 09:38:36 Z

I have an MDA compact IV running windows mobile 6.1 professional, build 19591.1.1.6.

For about 2 weeks I was able to send and receive E mails, then about 3 weeks after I bought the phone it stopped sending E mails, but continues to receive E mails. I had not changed any settings.

The error message I get is:

"The message(s) could not be sent. Check that you have network coverage and that your account information is correct. Then try sending again"

I have searched several web forums related to smart phones and found that a large number of people have this problem. The issue is not specific to the SMTP provider (T-mobile in my case - smtp.t-email.co.uk) nor is it phone specific. It appears to be specific to WM 6.1. Several people have commented that the issue arose when updating from 6.0 to 6.1. My phone came with 6.1 preinstalled. As far as I can tell, no one has found the answer.

I don't know whether it is of use, but around the same time my phone also stopped accessing my company's outlook "web access" feature as well.

Any ideas out there??? It's driving me (and hundreds of others) nuts.

Can't send E mail : SMTP issue with Win Mobile 6.1

Tue, 02 Sep 2008 15:37:01 Z

Have you tried deleting the account and re-setting it up again?

Can't send E mail : SMTP issue with Win Mobile 6.1

Tue, 02 Sep 2008 15:57:16 Z

I haven't tried deleteing the account but I have tried setting up a duplicate account with a new name and this has the same problem as before. I will give it a go, thanks.

I have had a chat with T-Mobile technical support, who say there is nothing wrong with their SMTP server and now I am in the process of contacting Yahoo to see if they have started rejecting e-mails from mobile phones for some reason.

Can't send E mail : SMTP issue with Win Mobile 6.1

Tue, 02 Sep 2008 16:12:13 Z

This works! Great Thanks

Can't send E mail : SMTP issue with Win Mobile 6.1

Tue, 02 Sep 2008 16:15:27 Z

Very cool!

Thanks for posting the update Astacus!

Can't send E mail : SMTP issue with Win Mobile 6.1

Wed, 03 Sep 2008 15:15:17 Z

Is there an actual fix for this problem though? I have had to delete and recreate my email accounts on 3 separate occasions and for me it always seems to happen at the most inconvenient time.

Parker

Can't send E mail : SMTP issue with Win Mobile 6.1

Wed, 03 Sep 2008 16:01:22 Z

I was afraid someone would say that.

I have now been in contact with the smtp provider(T-Mobile), who say its not their fault and in any case they are unlikely to continue supporting the smtp server because it is a hang-over form the days when they were an e-mail provider. I have also been in E mail contact with my web-mail provider (BTYahoo), (because TM say that it could be due to them rejecting e-mail from mobiles) who don't seem to understand the problem at all.

At the moment the only solution appears to be to delete the account on the client every time it goes wrong. Do you have WM6.1 as well?

Can't send E mail : SMTP issue with Win Mobile 6.1

Wed, 03 Sep 2008 16:22:27 Z

Yes I am runnning 6.1 with a Gmail account smtp.gmail.com same issue. There are too many smtp server involved here for this to be a problem with the service. Also before upgrading to 6.1 I never had this issue, same configuration. I think there may be something happening on the outlook side.

This post describes the same issue

http://forums.microsoft.com/WindowsMobile/ShowPost.aspx?PostID=3725074&SiteID=65

Can't send E mail : SMTP issue with Win Mobile 6.1

Thu, 04 Sep 2008 09:05:35 Z

Lets continue the discussion on the other link then,

http://forums.microsoft.com/WindowsMobile/ShowPost.aspx?PostID=3725074&SiteID=65

Astacus

Can't send E mail : SMTP issue with Win Mobile 6.1

Sat, 18 Oct 2008 13:33:35 Z

A possible (no official) solution is posted here

http://www.tracyandmatt.co.uk/blogs/index.php/2008/10/15/windows-mobile-smtp-fix

Can't send E mail : SMTP issue with Win Mobile 6.1

Tue, 11 Nov 2008 00:23:58 Z

Here is the official fix, Finally

http://www.microsoft.com/downloads/details.aspx?familyid=d9d71b2e-d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm

Windows Mobile 6.1 POP and IMAP Send Mail Patch

This behavior is associated with a feature that is introduced in Windows Mobile 6.1. The feature allows for mobile operators to specify an alternate SMTP server name that is used if e-mail messages cannot be sent by using the user-specified SMTP server name. If the mobile operator does not specify an alternate SMTP server name and if the Windows Mobile 6.1-based device does not connect, the e-mail account is corrupted and cannot send e-mail messages.

Important

Follow all steps below completely and in order. Be sure to complete all steps.

Follow only one set of instructions below, depending on whether you synchronize your device to a PC:

· If you connect your device directly to a PC with a USB cable or cradle, follow the instructions for Windows Mobile users who connect to a PC to synchronize.

· If do not synchronize your device or phone with your PC or you only synchronize your phone or device wirelessly with a Microsoft Exchange Server or other e-mail and calendar systems, follow the instructions for Windows Mobile users who do not connect to their PCs to synchronize

Windows Mobile users who connect to a PC to synchronize

Download and run the Windows Mobile 6.1 POP and IMAP Send Mail Patch.

Check to make sure you have the latest version of ActiveSync or Windows Mobile Device Center:

ActiveSync 4.5 or Windows Mobile Device Center 6.1.

Connect your Windows Mobile device to your PC, download and then run the Windows Mobile 6.1 POP and IMAP Send Mail Patch for Windows Mobile

Windows Mobile users who do not connect to their PCs to synchronize

For users that do not connect to PCs, there is an update file (.CAB) available to make this update. (Note: There are a number of ways to install a .CAB file and below outlines a popular method).

Using the Microsoft Internet Explorer Mobile browser on your device, go to this location http://www.microsoft.com/downloads/details.aspx?FamilyId=D9D71B2E-D2DD-44F2-86E5-1E53AAD7FB7A&displaylang=en and download this file, WindowsMobile61-KB958639.msi, to your Windows Mobile device. This file will install the update directly on the device.

Installation Instruction:

From your device, navigate to the file you downloaded, and then tap it (or select the file and press “OK” button on a non-touch screen device) to install the update. If you are unable to download the file proceed to step 2.

If you are unable to access the file in step 1 on your device, open Windows Internet Explorer on your PC and click here to start the download process. After downloading the file, attach it to an e-mail and send it to an account you can access on your device (the send mail bug will not prevent you from receiving messages). On your device, open the e-mail and save the attached file; on some devices, you may need to synchronize your e-mail a second time to download the attached file. Then navigate to the file on your device and click on it to install the update.

Note: After you install this update, your device will automatically restart to ensure that the update is complete

Installation tips

Check the messages in your Outbox

After you have applied the update to your Windows Mobile device, messages in the Outbox folder of your affected POP and IMAP accounts will be sent. You may no longer wish to send these messages if they are out of date. You can keep these messages from being sent by navigating to the Outbox folder of these accounts and either deleting the messages or moving them to another folder. On a WM 6.1 Professional device you can access account folders by tapping on the folder drop down located on the upper left of the message list. On WM 6.1 Standard devices you can access account folders by Pressing the Menu soft key, then selecting Folders.

Can't send E mail : SMTP issue with Win Mobile 6.1

Tue, 11 Nov 2008 11:06:45 Z

Hi,

I tried the fix above, but still encounter the same problems.

I still get the message The Messages could not be sent. Check that youhave network coverage and that your account information is correct

I am using a Sony Ericsson Xperia with WM6.1. in combination with the Dutch t-mobile smtp: smtp.grps.t-mobile.nl

I also tried deleting and installing the account, etc.. no result.

Any suggestuins Johan? (Zou me erg helpen)

Thanks in advance

Maurice

Can't send E mail : SMTP issue with Win Mobile 6.1

Tue, 11 Nov 2008 15:00:51 Z

Hallo Maurice

Make sure that you delete all the messages in your outbox (these are corrupted)

Possibly run the fix again and then see if it works.

groetjes

Johan

Can't send E mail : SMTP issue with Win Mobile 6.1

Tue, 11 Nov 2008 19:39:04 Z

Many thanks Johan

Can't send E mail : SMTP issue with Win Mobile 6.1

Tue, 11 Nov 2008 19:55:30 Z

Astacus wrote:

Many thanks Johan

your welcome

Can't send E mail : SMTP issue with Win Mobile 6.1

Wed, 19 Nov 2008 13:40:58 Z

Johan van Mierlo wrote:

Here is the official fix, Finally

http://www.microsoft.com/downloads/details.aspx?familyid=d9d71b2e-d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm

Windows Mobile 6.1 POP and IMAP Send Mail Patch

Hi I can't install this patch, I have a HTC Touch HD running I get " this update cannot be installed on this version of windows mobile current 6.1AKU 1.4.0.0 Build 20757 Platform 2"

I've also tried deleting the account & specifying the port in after the servername like so ( smtp.mymail.com:587) 587 is the port i need to use.

I've also tried setting up the account on an omnia i900 & trying to install the patch it reset the phone, this is a new handset so the account is a clean setup, I then try to send an email & it sits there then gives "The message(s) could not be sent. Check that you have network coverage and that your account information is correct & try again" Error syncronising.

Peter.

Can't send E mail : SMTP issue with Win Mobile 6.1

Thu, 20 Nov 2008 15:45:57 Z

Hi Peter,

There seems to be some problems indeed with some aku's.

Hopefully I will be able to get back to you on this soon.

Johan

Can't send E mail : SMTP issue with Win Mobile 6.1

Tue, 02 Dec 2008 14:43:52 Z

XPERIA X1 with t-mobile as provider still gives errors after hotfix and deleting and creating account. It looks like t-mobile does needs empty account and password. smtp.gprs.t-mobile.nl according to t-mobile. But then i cannot finish mailsetup. Also if i tried smtp.gmail.com with my gmail account which did not work and gave me this; Cannot send messages and check network coverage and account data and try to resend.. (translated from dutch)

tx. Geert

Can't send E mail : SMTP issue with Win Mobile 6.1

Tue, 02 Dec 2008 15:54:30 Z

Hi Geert,

I had the exact same problem. Tried the hotfix and adding the account again and no result. So in the end I did a hard reset, to make sure I was back to basic. Then I applied the official fix from this post, still the coverage error as a result. Then I applied another fix called "Buttonboy's WM 6.1 SMTP server fix".

See: http://forum.xda-developers.com/showthread.php?p=2781172

Cheers,

maurice

Can't send E mail : SMTP issue with Win Mobile 6.1

Tue, 02 Dec 2008 19:16:18 Z

Maurice Da Cross wrote:

Hi Geert,

See: http://forum.xda-developers.com/showthread.php?p=2781172

Cheers,

maurice

Hi Maurice,

Did the fix "Buttonboy" work for you?

Can't send E mail : SMTP issue with Win Mobile 6.1

Wed, 03 Dec 2008 08:11:41 Z

Johan van Mierlo wrote:

Maurice Da Cross wrote:

Hi Geert,

See: http://forum.xda-developers.com/showthread.php?p=2781172

Cheers,

maurice

Hi Maurice,

Did the fix "Buttonboy" work for you?

Hi Johan,

It did work for me. But I have them both installed, the official microsoft fix you pointed to in the topic and Buttonboy's fix. When I just installed the official fix, I still had the same problems with sending email.

Greetz,

Maurice

Can't send E mail : SMTP issue with Win Mobile 6.1

Wed, 03 Dec 2008 15:14:18 Z

Hello. I am having a similar issue and would like some clarification as to how you were able to fix it. If I understand correctly one of the issues with Mobile 6.1 is that if there are errors with the outgoing smtp server, but no alternate was set it would corrupt the email profile on the device. This patch was just recently released to fix this issue, which requires deletion and re-creation of the email profile. This issue seems most problematic when you are using an outgoing mail server with a port other then the default of 25, for SMTP. As near as I can tell the ButtonBoy patch/fix is simply reg-edit to improve upon the process that the Microsoft patch is aimed to fix. Is this correct?

My problem is as follows: I need to use a port other then 25 to send outgoing SMTP and I should be able to specify this in the Outgoing server field with standard format. Example: mail.myserver.com:587. Currently I recive a "syncronization error" when I have it set this way and try to send a message. Ideally I should patch WM6.1 with the Microsoft hotfix and delete/re-create the profile. If this doesn't fix it I should try using/applying the "ButtonBoy" fix as well?

Sorry for all of the reiteration, but I wanted to clarify and consolidate information for any other users with this same issue as I've spent a lot of time searching for a fix to this problem.

Thanks,
Joel

Can't send E mail : SMTP issue with Win Mobile 6.1

Wed, 03 Dec 2008 15:48:59 Z

junglizer wrote:

I don't really know if your error is different from mine, because I've not set an alternate port for smtp sending. I just use port 25. What I do know is that the microsoft patch itself didn't solve my problem, but another reason for that might be that I still had some corrupted data somewhere. The hard reset probably helped with that! If I were you I'd just try the patch and if possible, do it on a clean device. And you might not need buttonboy's fix to get it working.

cheers

Can't send E mail : SMTP issue with Win Mobile 6.1

Wed, 03 Dec 2008 16:37:24 Z

Maurice Da Cross wrote:

Johan van Mierlo wrote:

Maurice Da Cross wrote:

Hi Geert,

See: http://forum.xda-developers.com/showthread.php?p=2781172

Cheers,

maurice

Hi Maurice,

Did the fix "Buttonboy" work for you?

Greetz,

Maurice

Thanks Maurice,

I have downloaded the cab file and aaded it to my storage card, just in case I need it. I know for my self I had the error ones more when the device did an automatic configuration due to changing cell towers (non AT&T). The next time I will use this patch as well.

Johan

Can't send E mail : SMTP issue with Win Mobile 6.1

Wed, 03 Dec 2008 20:03:26 Z

I applied the Microsoft patch and that seemed to fix it, but only for new accounts however. Even deleting the old accounts and recreating them still recieved errors. It was however, the pop-up dialog error that says to check your signal/connectivity, however it is able to pull all the emails down fine. I just tried a hard reset, then applied the patch and then created the account. It still came up with the error dialog. I am going to try the ButtonBoy fix now and see if it makes any difference.

Can't send E mail : SMTP issue with Win Mobile 6.1

Thu, 04 Dec 2008 16:00:25 Z

Yes, the ButtonBoy fix worked.

Can't send E mail : SMTP issue with Win Mobile 6.1

Mon, 08 Dec 2008 16:38:38 Z

Well the button boy fix HAD worked. The phone is back to being un-cooperative now. (It is a Treo 800w) Since it just recently stopped sending outgoing mail again (as well as appearing to not fully syncronize to download messages) I have done the following:

Hard reset
Applied Palm usb/battery charging update (only palm based update for this device)
Soft Reset
Applied the Microsoft IMAP/POP SMTP Hot Fix
Soft Reset
Installed PHM's Regedit
Applied "Button Boy's" registry fix
Soft Reset
Created Email account
Recived "The message(s) could not be sent. Check that you have network coverage and that you account information is correct. Then try sending again." Dialog box. When this box is closed it shows "Error synchronizing" in the lower status field.

Any further suggestions?

Can't send E mail : SMTP issue with Win Mobile 6.1

Sat, 03 Jan 2009 17:35:48 Z

I have EXACTLY the same problem with one of my accounts. Just installed official hotfix but without any success.
Still cannot send even after removing the account and device reset.

Can't send E mail : SMTP issue with Win Mobile 6.1

Mon, 05 Jan 2009 14:18:41 Z

Hy guys,

I do have the same issue with a brand new HTC Diamond. The service provider blames the ISP provider(s) but this is plain bulls..t!
My accounts do receive fine, but I cannot send from any of them. I installed the official MS fix, created new accounts from scratch on the device to no avail.
I'll try the buttonboy's but there must be obviously something else, something that goes wrong now and then (actually now and now from what I see).

Any other suggestions? Thanks.

Can't send E mail : SMTP issue with Win Mobile 6.1

Thu, 08 Jan 2009 09:11:35 Z

I tryed to download the "Buttonboy fix" but the link have been returning "500 - Internale Server Error" for sever days now. Does anyone have an alternate link?

Thanks. Cheers,

Franz

Can't send E mail : SMTP issue with Win Mobile 6.1

Fri, 16 Jan 2009 15:42:27 Z

Hmmm...

i tried both the hotfix and the buttonboy thingy.

None of them works.... (HTC Touch Pro).

This is it for me. No more windows mobile phones.
I payed a lot of money to send email via my mobile. A lot of money wasted I guess.

Can't send E mail : SMTP issue with Win Mobile 6.1

Wed, 11 Feb 2009 16:38:59 Z

Hi every body

I have HTC touch pro from Sprint and had the same issue . I coudn't send email althoug I was able to recieve emails. I had this problem on my account with Godaddy. I followed the instruction here (http://support.microsoft.com/kb/958639) and installed the hot fix from here (http://www.microsoft.com/downloads/details.aspx?FamilyID=d9d71b2e-d2dd-44f2-86e5-1e53aad7fb7a)

now the problem seems to be solved.

Can't send E mail : SMTP issue with Win Mobile 6.1

Thu, 12 Feb 2009 14:56:31 Z

Thanks. However many people have this patch and it didn't help, me either...

Can't send E mail : SMTP issue with Win Mobile 6.1

Thu, 26 Feb 2009 11:54:05 Z

koosha said:

Hey Koosha,

I have the exact same phone as you...The HTC Touch Pro, and my carrier is Sprint. I installed the patch, and I still can't send out e-mails. Although if I connect to the internet via WI-FI, I can send the e-mails that way. Could you tell me exactly how you were able to get this to work?

CloudbasE

Can't send E mail : SMTP issue with Win Mobile 6.1

Sat, 21 Mar 2009 09:01:41 Z

Just like most of you, this issue has been very upsetting for me.

- I have 3 gmail accounts set up on WinMo 6.1
- I send on average 30 email per day total.
- On a daily basis, some 3-5 emails refuse to send. I get 'Can't send ... check your freak'n network settings".
- Once one of these 'bad' msgs gets into the outbox, nothing gets sent any more. I have to go through my outbox one msg at a time and delete the offending one. Once gone, I can send again.
- All these sending failures affect msg forwarding/replying.
- I applied MS cold fix KB958639, no luck.
- The Mat&Tracy fix, useless.
- So far, I collected about 10 emails that I know for sure won't send. Am keeping them for debugging purposes.

After wasting countless hours on this, I think I narrowed down the issue to the way outlook mobile (OM), handles original msg body when forwarding or replying.

- The option to include original body when replying is enabled.
- So, I grabbed one of these bad msgs and indented each line in the original msg body with a single space, it WORKED. I was able to send it.
- I repeated above with all 10 msgs and all sent fine.
- On my version of OM (Sprint Treo800 release), there are not options to enable the option of indenting original msg body or specifying the leading character to use. However, I did see these options available on the newer releases of OM e.g. Sprint Treo Pro.
- Digging deep down into the registery, I found these keys
- AddLeading
- IndentBody
- LeadChar
However, I set all to 1, but I did not see these changes having an effect on OM. Original msgs are not indented.

This is where I stand today. I'm absolutely mad and angry at Microsoft for inflicting such horror on us. Any way....

If some one can test the above and help me out implement the registery settings successfully, we may have a resolution here.

Thank you.

Can't send E mail : SMTP issue with Win Mobile 6.1

Fri, 17 Apr 2009 07:43:16 Z

I tried to install the patch too and got the...

...HTC Touch HD running I get " this update cannot be installed on this version of windows mobile current 6.1AKU 1.4.0.0 Build 20757 Platform 2"

...response from the installer too.
TBH I haven't tried the ButtonBoy solution as I think it's the messages that are the problem not the server settings.

For me the issue only arises when I forward or reply to certain emails - I've yet to work out what it is about these emails that causes the problem, I too wondered about the indenting of the original email. In essence the email gets 'stuck' in the outbox. In fact the email does get sent - repeatedly, every time a 'Send & Receive' is performed, however the mail doesn't get moved to Sent Items. The other thing I wondered about was whether the email wasn't 'terminated' correctly, i.e. the email starts to stream to the server, but there's something missing off the end of the email, the client never sees the end of the email so it never moves on to the next email in the outbox. The "Can't send email..." error message being bogus. All other emails that are 'sent' subsequent to the problem email are queued up in the outbox behind the problem email and aren't included in the "Send & Receive". Deleting the problem email, allows all the queued emails to send, unless of course one of those is a problem one too.

Can't send E mail : SMTP issue with Win Mobile 6.1

Tue, 05 May 2009 18:18:57 Z

Well after SEVERAL days of putting up with this issue and COUNTLESS hours trying to find an answer from Microsoft I was able to find a solution for this. It appears to be an issue with specific mail account providers. I am AT&T Tilt and e-mail hosted by GoDaddy.com. The solution for this issue under this environment can be found here: http://social.microsoft.com/forums/en-US/windowsmobilehelp/thread/c0555868-c20b-4152-a7ac-ad27637c5e29/ .

I don't know why this worked without issue in 6.0 and now has FAILED so misserably in 6.1. I would really like to see Microsoft provide a fix that actually works for this issue. However in the mean time this workaround appears to have fixed the issue for me as I am now able to send e-mail through my POP3 account.

Andy

Can't send E mail : SMTP issue with Win Mobile 6.1

Tue, 19 May 2009 11:04:16 Z

Hey,

Would suggest you to go for Hosted Exchange http://www.globaloutlook.com. You get variety of services with the most advanced technologies on pay per month Model. You can have pick and choose on different services like SharePoint, Exchange, Different pricing plans, Mobile Access with Windows mobile, Black berry... and a lot Just got to http://www.globaloutlook.com for further details

Thanks,

Nischal

Can't send E mail : SMTP issue with Win Mobile 6.1

Wed, 17 Jun 2009 13:54:53 Z

I am trying to install the update to my phone. I have downloaded it but when I go to run it I get the following error message...

This update cannot be installed on this version of Windows Mobile.
Current: 6/1 AKU 1.4 6.0 Build 20771 Platform 2.

I had previously installed it on my Fuze but that phone was stolen. I now have a replacement Fuze and can't send out my e-mail.

HELP!!!!

"Laugh with me or at me....as long as you laugh!"

Can't send E mail : SMTP issue with Win Mobile 6.1

Sat, 04 Jul 2009 12:56:47 Z

After many I hours I gave up on Microsoft

I installed Profimail

http://www.lonelycatgames.com/?app=profimail

5 minutes to setup, $30 to buy, and it works - amazing I can now send and receive emails on my smartphone

Can't send E mail : SMTP issue with Win Mobile 6.1

Tue, 03 Nov 2009 20:36:24 Z

Please help me. I have gone to Verizon and Optimum online with no success. I purchased a HTC Touch Pro 2 (love it), I can recieve/download email via Mobile Outlook, but I cannot send email. I used the auto configuration but get a "The message could not be sent. Check that you have network coverage and that your account information is correct. Then try sending again." Please help the phone is so new that Verizon cannot tell me the problem. My email is essence1@optonline.net. I tried the hot fix link WindowsMobile61-KB958639.msi it will not install the error " The patch is intended for WM 6.1....The attached device is 6.1 AKU 1.6.5.0