MS Active Sync Support Code: 80070018- Unable to Sync
Hi,
I have a HTC Diamond 2 running on WM 6.1 and about 27,000 contacts in my MS Outlook 2002 to be synced using MS Active Sync 4.5. However, despite uninstalling, restarting and reinstalling WM 6.1 as well as doing a reset before synchronising, I keep seeing synchronisation stopped with the Support Code:80070018 displayed. I have even tried synchronising on different computers and laptops but to no avail. I informed HTC of my problem but they asked me to contact Microsoft.
Earlier on in the mistaken belief that it was the smartphones that was causing the problem I have even tried buying various smartphones like the Sony Xperia X1, Nokia N97, Asus M900 etc. But I faced similar problems whereby synchronisation halts halfway and have no choice but to sell them at a loss. I have already used up all contracts with my telcos.
Can anyone tell me how to resolve this problem without reducing the number of contacts?
Many thanks
Alex
Answers
- You can try a repair of your Outlook pst file.....for this you need to run Scanpst.......
"scanpst.exe" is located in:
"C:\Program Files\Common Files\System\MSMAPI\1033\SCANPST.EXE"
double click on Scanpst.exe and it will ask you to select your Outlook.pst file
To find Outlook.pst file...................................
from OUTLOOK , click on File, Data File Management
Then click on Personal Folders (I have 2, one is the Outlook backup file) - it should say 'Mail Delivery' in the Comments column.
Now click on Settings
On this next screen it will show you the Filename of your Outlook.pst file - use the forward arrow to see the complete file name.
for example, my file is called
C:\Documents and Settings\Laura\Local Settings\Application Data\Microsoft\Outlook\Microsoft\Outlook\Outlook.pst
Laura- Marked As Answer byWMTA1OwnerWednesday, October 28, 2009 4:41 PM
- Proposed As Answer byWMTA1OwnerFriday, October 16, 2009 5:31 PM
All Replies
- You can try a repair of your Outlook pst file.....for this you need to run Scanpst.......
"scanpst.exe" is located in:
"C:\Program Files\Common Files\System\MSMAPI\1033\SCANPST.EXE"
double click on Scanpst.exe and it will ask you to select your Outlook.pst file
To find Outlook.pst file...................................
from OUTLOOK , click on File, Data File Management
Then click on Personal Folders (I have 2, one is the Outlook backup file) - it should say 'Mail Delivery' in the Comments column.
Now click on Settings
On this next screen it will show you the Filename of your Outlook.pst file - use the forward arrow to see the complete file name.
for example, my file is called
C:\Documents and Settings\Laura\Local Settings\Application Data\Microsoft\Outlook\Microsoft\Outlook\Outlook.pst
Laura- Marked As Answer byWMTA1OwnerWednesday, October 28, 2009 4:41 PM
- Proposed As Answer byWMTA1OwnerFriday, October 16, 2009 5:31 PM
Thank you Laura for your prompt reply.Will certainly try your solution!
Alex- Hi Laura,
Sorry for taking so long to revert. I tried synchronising my Touch Diamond 2 and Touch Cruise usin the method you described on 2 different notebooks. However I continue to get the same error code and I noticed that nothing new could be synced.
Best Regards
Alex
