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Portege G710 fail to boot beyond the phone manufacturer name
Portege G710 fail to boot beyond the phone manufacturer name
- I tried to run a sdhc cab file on my Toshiba Portege G710 phone, then my problem starts. When I start the phone, only Toshiba displays on the screen and nothing else happens. I press together the video and power buttons and the Download screen comes up. My pc does not recognize my device either. What can I do to have the phone operating again?
Answers
- Hello. Sorry that the hard reset did not take. Again, we don't know that is the correct procedure since there is nothing on the net for the G710. I would contact Toshiba support to make sure that is the way to hard reset the device or consult any product documentation/manual that you might have. You will definitely need the device to boot up to Windows Mobile to get the device to sync. Also, you might try a new battery, make sure it is fully charged, or do the hard reset with the charger plugged in. Couldn't hurt cause it seems stuck. While you are at it, I would ask Toshiba or your carrier if they can "reflash the ROM" to fix it, or try for a replacement if you have insurance or it is under warranty. Good Luck.
- Marked As Answer byWMTA1OwnerThursday, November 12, 2009 9:31 PM
All Replies
- Hello. The closest I could find for resetting the device is this for the G810:
http://www.hardreset.eu/toshiba_portege_g810_hard_reset_soft_reset_en.html
Since it happened when you installed the SDHC cab, take the SD card out first before resetting. Also, taking the battery out for 30 minutes may help. Remember that a hard reset will remove any data/modifications you have done and returns it to factory conditions.- Proposed As Answer byWMTA1OwnerMonday, November 02, 2009 2:55 PM
- I will give it a try and then let you know the outcome.
- Hi Rupes!
Just checking back to see if you were able to resolve your issue based on the information provided by fiat_lux. If not, please let us know the current status so we can continue to provide recommendations and suggestions.
Thanks!
Thank you from the Microsoft Windows Phone Team
http://www.WindowsPhone.com/TotalAccess - The problem still exist. There seems to a problem with the operating system. When I connect the phone to my pc it would not recognize it and the sync does not work because of this.
- Hello. Sorry that the hard reset did not take. Again, we don't know that is the correct procedure since there is nothing on the net for the G710. I would contact Toshiba support to make sure that is the way to hard reset the device or consult any product documentation/manual that you might have. You will definitely need the device to boot up to Windows Mobile to get the device to sync. Also, you might try a new battery, make sure it is fully charged, or do the hard reset with the charger plugged in. Couldn't hurt cause it seems stuck. While you are at it, I would ask Toshiba or your carrier if they can "reflash the ROM" to fix it, or try for a replacement if you have insurance or it is under warranty. Good Luck.
- Marked As Answer byWMTA1OwnerThursday, November 12, 2009 9:31 PM
- Thanks anyhow for your assistance. I will follow on your advise to contact Toshiba.
- Hello. I did come across these two posts:
http://forum.xda-developers.com/showthread.php?t=507370
http://forum.xda-developers.com/showthread.php?t=476273
I think akku is battery in second post. - i want to hardreset my toshiba portege g710. what should i do.help me please.........
