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Need help deleting my hotmail account

Pregunta Need help deleting my hotmail account

  • Wednesday, April 11, 2012 4:49 PM
     
     
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    I am unable to delete my hotmail.   am_preston@hotmail.com  Unique ID: 

    0006000087587A32

    When I go to account and click on close account or go straight to the close account link page, it says that I must first cancel my billing service.  Go to Microsoft Account and Billing Services athttps://billing.microsoft.com.  

    I go to the billing services and it says:

    This Windows Live ID does not currently have a billing relationship with Microsoft. MSN offers a variety of services that you may subscribe to. For more information, go tohttp://get.msn.com/?lm=en-ca .

    I did notice on my account page for hotmail that is has a spot that says:  Windows Live Hotmail Plus Options

    Manage your subscription to Hotmail Plus

    Billing management

    Get support

    Cancel my subscription

    When I click on get support or cancel my subscription, I am re-directed to the Microsoft billing page where it tells me AGAIN that I do not have any billing accounts.

    I called Microsoft Online Support at 1-866- 672-4551 and they verified that I DO NOT subscribe to Hotmail Plus and that my hotmail account is a FREE account.

    But, I still cannot DELETE it permanently.  Please HELP!!!!!!!

    A moderator looked into it: 

    Hi am_preston,

     After reviewing the information you provided and looking at your account details, I have determined that you have to go through account recovery process.

    Kindly refer to this link.

    I TRIED THAT!!! ALL IT DOES IS RESET YOUR PASSWORD!!!!

     

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